This is THE BEST Harley dealership and riding school ever. !!!!!!!! If you go anywhere else you are making a BIG mistake. First off their Motorcycle Riding School is superb! I A great big THANK YOU to JIM for getting me in the class so soon! And to my teachers Paul and Sheri!! Not only do they have lot of experience and knowledge about riding motorcycles, but they are PATIENT and caring, yet at same time they lovingly PUSH YOU!!! They bring out the best in you. The Harley you ride at the Riverside HD school is just perfect for schooling you on riding. The class is structured and SAFE. The sign of a "great teacher" is one who teaches and you RETAIN what you learned !! PAUL and SHERI are two GREAT teachers. Now that I ride daily I can STILL hear them coaching me. It's well Worth the money and time. Everyone may be at a different level but PAUL and SHERI treat EVERYONE with the utmost respect. You are like a mini family for those three days. They really care that you learn to ride safely and correctly. I cannot say enough about JIM and his staff PAUL and SHERI. They are the best teachers ever. You will be so happy if you take a class with Riverside HD. Best place ever!! After passing the class you have a mini celebration and then wow!!!!! Here comes the dilemma....WHICH HD to buy for yourself. Let me say this. DO NOT go anywhere else for your HD!!! But to RIVERSIDE HD!!!!! I fell in love with a gorgeous VELOCITY RED SOFTAIL DELUXE and I was able to buy her from RIVERSIDE HD. let me say this. It was by far the BEST buying experience I have ever had in my life. Bar none. Beginning with ART and VICTOR helping me get the bike I wanted. VICTOR is so helpful and kind. Patient too!!! He and I did test ride and it was so great!! Then, oh my gosh CHUCK is outstanding at what he does to help you get the bike you want through financing. What an amazing guy CHUCK is To this whole process!!! I was so blown away at absolutely EVERYONE!!!!!! In RIVERSIDE HD everyone is so incredibly nice and helpful and caring. I felt like ROYALTY the way I was treated. Even the staff in motor Clothes. The guys in service and parts. RAYMOND explained so well the service portion to me. He was so helpful. RIVERSIDE HD is Just amazing! Each person gives MORE than 1000% of Themselves to you and helping your dream of riding come true. After deciding on the bike, going through the finance process went super smooth and was all I could have ever asked for. Just perfect. !! While papers being drawn up you get a tour of the entire facility to each and every department. Service oriented staff in EVERY department. The girls in the motor clothes remembered my name from Weeks ago when I was there for the class with PAUL and SHERI!! While I was waiting for papers to be drawn up you get the tour and meet some of the most amazing people on this earth. They ALL work at RIVERSIDE HD. They made sure all was well and I didn't need anything. A wonderful lady named SWAY was part of my experience there. She came up to congratulate me. Very sweet and caring. The finance part of signing papers was the best experience ever at buying ANYTHING. The sweetest most amazing lady in finance where you actually sign papers even made it better still. Her name is Ana!!!!! She is SUPER!!! She explained everything. Took time with me helped me get all that I wanted and then some. That BEAUTIFUL 2017 VELOCITY RED SOFTAIL DELUXE is NOW MINE!!!!!! The entire RIVERSIDE HD dealership further makes you feel like a million dollars and the celebration is on ! They play a song of YOUR CHOICE! And I went nuts! While song is playing YOU get to ring the big GOLD bell!Which is so fun! Means someone else has just bought another HD! The BEST motorcycle ever built ! All this began with my riding class with talking to JIM about the school and my teachers PAUL and SHERI. Please take the time to read my words. Listen to what I am saying. I have been around a long time and I just cannot say enough of how much of a blessing it is to do business with RIVERSIDE HD. THEY CARE. They will help YOU TOO get your dream come true. Start with school with PAUL and SHERI if you need that. If you don't need the school just want to buy HD. DO NOT GO anywhere else. You will be so happy YOU went to RIVERSIDE HD. You cannot go wrong with RIVERSIDE HD school of Motorcycle Riding and then on to actually buying your HD FROM THE BEST. ........RIVERSIDE HD. I have purposefully capitalized each persons name that I came in contact with. So YOU will know who I recommend. My experience was top notch. I am forever grateful for RIVERSIDE HD and everyone named in this review. I appreciate you all so much. For any name I have left out. Forgive me. There is not one ordinary person there. They are are all EXTRA~ORDINARY. If I could have given it MORE stars I would have. PD read more

I just want everyone to know from the first day I walked into this Dealership Josh Dela Cruz in Sales was and continues to be very helpful. When I walked into this Dealership, I had never owned a Harley. Josh was very patience and was knowledgeable about what would fit me as a new Harley owner. I went into Laidlaws Dealership to look as well but found myself leaning more towards Riverside Harley (Skips at the time) The girl who helped me was cute but didn't seem to have as much knowledge about what would fit me as a new Harley owner. She was focused more on making a sale than educating me on a bike that would be suitable for me. At this point, I walked away from Laidlaws Dealership and I went back to Josh Dela Cruz for more education. However, this was the turning point for the purchase of my first Harley Davidson bike, the 2013 Road King. During the purchase of my 2013 Road King I was introduced to Jim Mangone, Director of the Riders Edge Course. Going over details, Jim educated me of the benefits of the Riders Edge Course. At this time, I chose to sign up for all the benefits (ie..rider knowledge, road safety, bike handling and insurance breaks). Dave King and Paul Freidt were my instructors who created a safe environment in the classroom and out on the range. I would recommend this course t both new riders and experienced riders. I took My Road King in for it's 5,000 mile maintenance service and at this time met with Stefan Villanueva in Service and Rentals. During the service Stefan suggested that I try the 2014 Street Glide as a Rental for the weekend. However, I was hesitant to try a bike that was unfamiliar to me but again Stefan ensured me that I would be comfortable on this bike. Again, I find Stefan to be patient and knowledgeable about what my next step up should be since my service contract entitles me to free rentals. After riding the 2014 Street Glide for one (1) day I called Josh Dela Cruz and asked him to make me a deal on a 2014 Street Glide. Within an hour of my request, Josh was on the phone making me a deal. In January 2014, I purchased the 2014 Street Glide Special Edition. I have had this bike now for 7 months and love it. Both Stefan Villanueva and Josh Dela Cruz will check in with me and when I walk into the Dealership they make me feel at home and I know I can go to them for any of my concerns or needs. During both bike purchases, Rory Swan has accommodated several of my requests. If I have any questions, he has always been able to answer and point me in the direction I need. Rory has had a big part of both of my purchases and is the man behind the scenes. I wanted upgrade the pipes for my 2014 Street Glide but was not sure where to start since this was my first experience with this. I wanted an old muscle car sound on the bike and was able to explain it to service ( I believe his name to be Anthony G but I am not 100% sure). Service recommended the CFR's as well as the Stage 1 upgrade and new Air Filter kit. I then went over to parts and sat down with Jeff Williams (AKA Wizard) who began a Pick Ticket for my upgrades. Just as all of the other staff members I encountered, Jeff was a very patient and knowledgeable individual. He did not direct me to something that I did not need or ask for, he sat down and educated me on every part that I would need for the first upgrade I was purchasing. The CFR's were on back order however, when I returned to service for the installation of the CFR's, Nick Stofle and Rob Mayers stepped up and took care of the final stages of the upgrades. I decided to wait for the service to be completed and at this time walked over to the Motorclothes section of the store. While previously out on a ride I stopped by Laidlaw's Dealership to look for a pair of riding gloves. I found a pair of gloves but decided to wait and purchase them at Riverside Harley on my next visit. As I walked over to Motorclothes, Alex Hamilton immediately greeted me and asked if I had any questions. I told her that I was looking for a new pair of riding gloves and I had an idea of what I wanted to purchase. She directed me over to the gloves and proceeded to show me the gloves they had available. The gloves that I chose were out of stock, however, Alex placed an order specifically for my needs. After placing the order with Alex, I walked over to parts and spoke to Nick Stofle about upgrading the speaker system. He created a pick ticket for future purchase. I would recommend this dealer and these employees to anyone and everyone. I will not go purchase any item from any other dealer..... Thank you guys. read more

I had the best experience at Riverside Harley Davidson. Back in April 2017, after seeing my neighbor ride up on a new Harley Road King, I decided that I wanted a Harley for myself and thus, I went down to Riverside Harley and began looking at the motorcycles. Not having owned a street bike before (and/or having a motorcycle M1 License) I was informed that Harley offers a rider safety course and thus, after speaking with the lead instructor, Jim Bridges, I enrolled in the 3 Day Harley Riding Course. After I enrolled in the Harley Rider Safety Course and during the following next two weeks, I went back down to Riverside Harley many times to research and find a Harley I would like to own. I first met Hogan (one of the Sales Manager) and peppered him with many questions and surprisingly, he was very patient and helped me look at many different new Harley's (pros and cons). Ultimately, I went back down to Riverside Harley and continued with my assault of questions on the Salesman, "Gary", who like Hogan was very patient. What I liked most about Gary (including the General Sales Manager, "Rory"), is they were not afraid to tell you that a particular Harley that I had been considering (i.e., a 2017 Low Rider S) was not the right bike for me due to the position of my body while on the bike. The Salesman, Gary stated to me multiple times to go home as he didn't want to sell me a new Harley that wasn't right for me. As a result of dealing with Gary, I ended up purchasing a new 2017 Harley Softail Slim S in vivid black and could not be happier. The sales experience was not hi-pressure and Rory was straight forward and easy to work with. When I went into finance to complete my paperwork, I met with "Juan". I was at this point expecting to be hi-pressured as everything about my purchase was going "too smoothly". To my surprise, Juan was very professional and easy going and definitely not hi-pressure. I should note that I ended up purchasing my new Harley Softail Slim S before I went through the Harley Riding Course and before I had my M1 License. As a result, Riverside Harley delivered my new Harley to my home where it sat until after I completed my Harley Rider Safety Course and got my M1 License. Going through the 3 Day Harley Riding Course (4/28/17-4/30/17) with Jim and the other two Instructors (Dave and John) was well worth it and a great learning experience. I subsequently had my DMV Appointment the following week and successfully obtained my M1 License on the 1st try. After getting my license, I have been back to Riverside Harley and have found that great customer service doesn't end after the "sale" as I have I had the opportunity to deal with "Valerie" in the clothing/accessories, "Chris" in Parts (extremely helpful with getting my lights upgraded), "Steve" (my Service Advisor) who was also extremely helpful with getting all of my accessories added to my bike. Steve, also was not afraid to tell me that a particular accessory/part would not be a good idea for my new bike and finally, "Julie" (Customer Service Manager), has approached me multiple times when I have been back to the Dealership by saying hello and asking if I was still satisfied. Overall, I like the selection of new bikes Riverside Harley had to offer as well as my interactions with all those I referenced above at Riverside Harley. I would highly recommend this dealership. Thank you!!! read more

It was a must that I remove a previously written review, due to what I now interpret as being duped into feeling I was to give a positive review for a good cause. I was led to believe by the financial department the best course of action at that time was to purchase Extended Warranty. Now I am told unless I had a "written statement " by a certain individual (let's call them "B") the contract that was purchased and being paid for had no validity (6 months no motorcycle (dismantled), minus $2,562 in non-refundable payments) Extended Warranty was purchased, a concern arose and bike was towed, 2 months later it is brought to attention that a discrepancy within documentation was present, Individual "B" who sold warranty transferred to another HD location (Florida). Coincidentally on my way to work, I happen to run into this individual at the Airport, explaining the news about the documents these exact words had been spoken, "it happens all the time, it can be fixed and you shouldn't worried to much about it.." Furthermore another month goes by, patiently waiting to receive communication (to no avail), it was decided that as inconvenient/risky as it might be drive from Ontario CA to RSHD dealership, in a vehicle with expired tags (motorcycle was main form of transportation), opposed to continuing to wait, in person most the time gives better results. In meeting with a new individual (let's call them "S") in the financial department, all was explained (driving of an unregistered vehicle, encounter with "B" etc.), notes were taken and an email was "sent" to upper management along with the words "someone will contact you soon..". 1 more month goes by and it is again decided, this time with a registered vehicle, that I head on over to dealership. Speak with "S" again explaining that a phone call has yet to be received and that "I am here to get an update". Update, " letter has been sent to Corporate explaining discrepancy, however some type of proof is needed, I called "B" asking why he said it was an easy thing to do..", " since corporate may take a while your best bet might be to do a trade-in, and you just get a brand new bike.." (ok, sounds logical, rather have my bike though). Fast forward, denied (promises made by sales team that were not achievable). Leave disappointed yet in good spirits that current issues with bike will be resolved in due time, boy was I wrong. Conclusion, doesn't matter if a customer is in "good standing" (payment wise, never late), assumed that HD would "look out" for its members (seems that because I am not associated with the frequent well known MC's that get special treatment there, I am not considered HD family). Riverside Harley Davidson has both made me a dissatisfied customer (not only with this contract but concerns from when I first purchased the bike) to most importantly never ever wanting to purchase another Harley Davidson in my life or recommend this brand to friends, family. To the "Yelper" I recommend that you never step foot in this establishment, there are a select few that work there that are exceptional humans (you know who you are). read more

Earlier this summer, I was visiting my parents in Corona, and while I was driving down the 91 freeway from Los Angeles, something fell off and hit my leg, and it did not take me long to realize my sensor security tag, officially called a FOB, is the object that is now gone off of my keychain from the ignition of my bike. After doubling back on the other side of the freeway, and I re-entered the freeway again trying to look for it, knowing good and well I probably was not going to find it on the freeway in traffic while I'm riding my bike, I still tried anyway. I continued on to Corona to my parents house, knowing I cannot stop my bike and cut it off otherwise I would not be able to start it back up again. If you don't know about FOBs, you cannot start your bike if it is not within a certain amount of feet, so now I am pretty much stuck in Corona. It was Father's Day, so we leave my mom at home, and my dad and I spend the day with the tow truck picking up my bike, riding to Riverside Harley, and ordering a new FOB. Of course, he said, anything to spend time with his girl. I love My Dad!!!! Although I asked for a price over the phone, to come in and get this taken care of, the response was, "oh don't worry, we will take care of you." Now, I knew that did not mean free but I figured it would be reasonable so I did not press the issue. So once we get there and we order the part, and the service for resetting the security, he comes back to me with a price that was more than what I expected and more than what I had on me. I do know that owning a Harley means money, especially when it comes to parts and service ...granted, but I still love my Harley. However, that does not mean my pockets can always accommodate needed funds, and not particularly on this day. Needless to say after the service writer listened to my response regarding me being with limited funds and not close to home, he went in the back to confer, I suppose, and he came back with a reasonable price I could afford. It was not cheap, mind you, but I was able to cover it. The service writer, Rob Myers, was very helpful, patient and sensitive to my dilemma. He even took the time to show me how to bypass the security with my code if this should ever happen again in a situation where I was unable to get to the dealership. This was the first time this had ever happened to me with the security tag, (FOB) so I was glad to receive this helpful information. Even if they were not able to adjust my service needs, I would have still been pleased with my customer service, and would recommend and visit again myself as well. It just would have put a damper on the rest of my Father's Day with my dad, would have had to tow it all the way to the LA Dealership the next day, just to get my card from home, and been late to work, yada, yada, yada..so forth and so on, ..it just would have been a big headache and inconvenience. So thank you ROB MYERS for your wonderful service, and thank you RIVERSIDE HARLEY for being a great experience for me that day. read more