Earlier this summer, I was visiting my parents in Corona, and while I was driving down the 91 freeway from Los Angeles, something fell off and hit my leg, and it did not take me long to realize my sensor security tag, officially called a FOB, is the object that is now gone off of my keychain from the ignition of my bike. After doubling back on the other side of the freeway, and I re-entered the freeway again trying to look for it, knowing good and well I probably was not going to find it on the freeway in traffic while I'm riding my bike, I still tried anyway. I continued on to Corona to my parents house, knowing I cannot stop my bike and cut it off otherwise I would not be able to start it back up again. If you don't know about FOBs, you cannot start your bike if it is not within a certain amount of feet, so now I am pretty much stuck in Corona. It was Father's Day, so we leave my mom at home, and my dad and I spend the day with the tow truck picking up my bike, riding to Riverside Harley, and ordering a new FOB. Of course, he said, anything to spend time with his girl. I love My Dad!!!!
Although I asked for a price over the phone, to come in and get this taken care of, the response was, "oh don't worry, we will take care of you." Now, I knew that did not mean free but I figured it would be reasonable so I did not press the issue. So once we get there and we order the part, and the service for resetting the security, he comes back to me with a price that was more than what I expected and more than what I had on me. I do know that owning a Harley means money, especially when it comes to parts and service ...granted, but I still love my Harley. However, that does not mean my pockets can always accommodate needed funds, and not particularly on this day. Needless to say after the service writer listened to my response regarding me being with limited funds and not close to home, he went in the back to confer, I suppose, and he came back with a reasonable price I could afford. It was not cheap, mind you, but I was able to cover it. The service writer, Rob Myers, was very helpful, patient and sensitive to my dilemma. He even took the time to show me how to bypass the security with my code if this should ever happen again in a situation where I was unable to get to the dealership. This was the first time this had ever happened to me with the security tag, (FOB) so I was glad to receive this helpful information.
Even if they were not able to adjust my service needs, I would have still been pleased with my customer service, and would recommend and visit again myself as well. It just would have put a damper on the rest of my Father's Day with my dad, would have had to tow it all the way to the LA Dealership the next day, just to get my card from home, and been late to work, yada, yada, yada..so forth and so on, ..it just would have been a big headache and inconvenience. So thank you ROB MYERS for your wonderful service, and thank you RIVERSIDE HARLEY for being a great experience for me that day. read more