A little bit expensive, but you're paying for the brand (which I don't mind). The real reason why I gave 4 stars is because sometimes they just care about money and forget costumer service. However, it's always my first option. read more

Pulled the trigger this morning and bought a 2019 883. Met with FIT Specialist, Ezra who helped me get the Harley Davidson I always wanted. Ezra maintain constant communication with me via telephone calls and text. Phillip took over in financing, and worked the numbers. Once Phillip came back with the numbers it was smooth sailing with Juan. They guys and gals at Riverside Harley Davison treated me like family thanks a lot guys. Oh!! Big thank you for Ezra for delivering my bike directly to my house too that helped me out a lot... read more

The husband went in search of his perfect Harley. We had gone to a few other dealerships. Nothing to brag home about. But riverside Harley, they were amazing. They have an enormous selection to look at. Ezra kept in touch with my husband and let him know the amazing promotions they have. He was super helpful, informative and all around great to deal with. Being the number one Harley dealership in America, they have great incentives. We've bought a few cars and know what the expect. This by far was the easiest of all our vehicle purchases. I would recommend this place to anyone who asks. They have our business for life. read more

I looked at the website and showed a bike I have been looking for. I reached out via email. Cecilia replied and I explained that I wanted a particular bike. after going back and forth on email, I asked her to verify the bike was in stock and she confirmed it was. she asked if I wanted to set up a " VIP" meeting to cone see it. I was adamant on making sure they had that specific bike. I made a appointment. I found out that they are the same owners as hb harley and had a similar experience with them so I called to talk to her. she ( Cecilia) was at lunch. the person I spoke with, i explained I didn't want to drive over a hour if they didn't have it. I was put on a brief hold and then told they didn't have it. I explained that I had a email from Cecilia telling me they did. I e mailed Cecilia back and told her that it was bullshit. they were going for the old bait and switch. I would have been pissed if I drove there. her reply it was there in the morning. I hate liars and slimey sales reps, and the dealerships that allows this tactic. I guess I should have read the yelp reviews, seems like this is a acceptable way of doing business at riverside harle update they keep emailing me with how great the service is there. but no replies on the way the tried to handle me read more

I had soooo many questions! My husband is interested in getting a bike and Darien help me soo much! She was so patient (because I had no clue what I was talking about) but she answered everything to her knowledge and was so kind! She made me feel like I was just talking to friend. If you have questions ask for Darien. read more

TERRIBLE!!! Buying a brand new Harley was supposed to be an exciting experience for me, but turned out being the worst experience I've ever encountered. Soooo much miscommunication, and " telling me what I want to hear". I went as far as taking the day off of work to pick up the bike that was " ready to go FOR ME" ( after they ran my credit for it ) just to get ghosted and learn that the bike was sold before I got there. I decided to give it another chance after they told me ( the bike is here and ready to go when you get here" just to learn that the bike never even showed up to the location.... How were they this far off ??? I won't mention any names, but this location (Riverside) is unbelievably unprofessional and completely ruined my first time buyers experience. I highly recommend working with a location that is honest, this isn't the one. The sales team is great at talking, but don't believe it. I've already changed locations with a new deposit on a bike and my experience at the new location is a night and day difference. Do yourself a favor and DO NOT BRING YOUR BUSINESS HERE ‼. read more

I have bought two Harley's from Riverside. I refer all my friends here . Great service ! Great deals. Staff is knowledgeable and helpful!!

So i visited Riverside Harley and Jason Knapp was an excellent representative. He tended to my needs and help me get a better grasp on what the street glide had to offer. I give him my highest praise. read more

Yesterday I was at Bartels Harley Davidson in Marina Del Rey with my mom and our dog. We spent approximately 35 minutes walking around the store and not ONE employee said a word to us. My experience today at Riverside Harley Davidson was exceptional! As soon as we walked in a guy (I wish I could remember his name) greeted us. I was looking for a good leather jacket. Anyway, he directed us toward the apparel section where we were greeted by Alyssa. This woman has incredible customer service skills. She knew about every jacket she showed me and went out of her way to find me a jacket I liked and was comfortable in. U can't say enough about how pleasant she made our experience. She deserves 10 stars and a raise. Thank you Alyssa for reinstalling my faith in retail service. You were wonderful. If I could have tipped you, I would have. I hope your bosses see this post because you were BY FAR one of the best workers I've encountered yet at ANY Harley Davidson dealership I've ever been too, and I've been too quite a few. Sincerely, MERYLE MORONEY read more

Purchased my 4th Harley Davidson from this dealership (3 from Skip's). They promise you everything before you sign the papers. After the purchase, "see ya, wouldn't want to be ya"! They don't return phone calls, they over promise and under deliver! Do not purchase a Harley Davidson from this dealership. Skip Fordyce shouldn't have sold out to them, Riverside H-D took the legacy of Harley Davidson right out of Riverside. They are only after your money, they could care less about the experience! Buy somewhere else!!!! PERIOD!!! read more

Follow up to my recent review of Riverside Harley Davidson. Yelp really needs to give consumers the option of selecting a "negative" star. The manager, Andrea, responded to my Yelp post asking me to give her a call because they "strive" to help their customers have a good experience. It is all BS. My son went in and was assured by the Finance Manager that he would be refunded, in part, for the defunct VIP program. The Service Manager had already told him that the VIP program did NOT cover any of the work they did on his bike, BUT, the Finance Manager "deducted" the amount of the program "used for the service." How can that be? Service says VIP absolutely did NOT apply to the work. Finance claims they used money from the VIP program to apply to the work. If neither of them can come up with a good answer, I figure they are both lying. I asked Andrea if her departments communicated internally about their programs and what they do or do not cover, since Sales provided information that the Service department didn't know anything about, and Finance didn't know anything about the Service Department's relationship to the VIP program OR what the Sales Department promised. I'm guessing that Management's "communication" to the various departments is: "Sales - sell the program. Worthless to the customer but we can get $$ off of financing the $5K we can get the sucker to pay. Promise preferential scheduling and move to the front of the line no matter how long anyone else has waited for their bike to be serviced. Also, promise them the additional $500 bonus for their trade in (but don't tell them it won't apply to this transaction.) Be sure you tell the customer they can cancel the program at any time for a refund. It won't happen, but, hey, you're gonna lie to them anyway, right?" "Service - Tell the customer you don't have any idea what the VIP program is or what it covers as far as service goes. Installation of parts is not service, but don't tell them that. As far as scheduling goes, force them into a slot they know they can't make even if they tell you, and let them know it doesn't matter because you won't work on their bike until the next day when they had planned on bringing it in anyway. Then when they have to cancel the appointment YOU set and the customer objected to, let them know they have to get rescheduled entirely and put them out a week. Then claim you are too busy to service their bike and make them wait." "Finance - if the customer really does think he can come in and get a refund on the VIP program even if it hasn't been a week, find something to charge against it so you don't have to refund the entire amount." "Management Team - you know the VIP program is a farce, especially to our military service members, so just keep transferring them around to the various departments that are obviously not honoring any portion of what Sales has promised was included in the program. If they really push it, just tell them you'll refund the amount of the program, and then, well, just don't do it. Don't even bother with it, because every department is going to lie about it and once it's tacked onto their loan in finance, they're basically stuck with it. Integrity, honesty and common courtesy have absolutely no place in the business world. Especially here at Riverside Harley." THAT IS WHAT WE HAVE EXPERIENCED. It's been a couple of weeks and my son, who had to deploy the next day and asked me to keep on this fiasco, still has had nothing credited to his HDFS account. I think the entire balance of $5149 for the VIP program, and the additional $500 for the trade in he was assured he would receive if he traded in his favorite Fat Bob, should be immediately credited to his HDFS account. (As it turns out, in fine print, which was NOT disclosed by the Salesman, RUSS, the $500 for your trade in is NOT for the current transaction, but for your next new Harley). DECEIT AND DECEPTION MIGHT WIN YOU A SALE, BUT IT DEFINITELY WON'T WIN YOU A CUSTOMER. Guess next purchase or service will definitely be out of state (and not in AZ because that dealership is also owned by Michael Veraka, so we are assuming it is being run with same (lack of) work and business ethics. May just ride back to the midwest where, for the most part, people are honest and want to keep their customers.). If any readers have had success with another reputable dealership, please let me know. And, please, RHD, forget about having your employees post positive comments about your dealership the way you instruct them to do on Facebook and other social media. It's obvious. read more

Andrea I just spoke with you and you said you were going to retrain your employees so what happened to me won't happen to anyone else and I just received a message from someone else saying that you guys just did the same thing to them. This is obviously looking like the same situation that happened with Wells Fargo. It was pointless and I just wasted my time talking to you. Beware of Chris , jameel and Richard and everyone that works there if you don't buy a bike from them they will sign you up for a credit card without your consent to get their Commission some how and don't waste you time call Andrea because she obviously does nothing to fix what they are doing illegally. I don't think it's a coincidence that they have done this to multiple people. read more

I sold my 2018 street glide back to them for 18k i paid the difference of the loan 4,370.36 after 2 weeks my account was charged the loan payment of 352.22 they didn't pay off the loan i called and talked to Braden he was nice, he called me back said maybe it was delayed because of COVID19 I said ok we'll wait, another payment was pulled from my account i called again Braden asked if I'd come in and sign paperwork again i thought sure. I went in signed again and said hey I've made 2 payments already going on 3 are you gonna reimburse me? Oh yes he said we will make everything good. A week later still not paid off, i called again this time nobody takes my call except the Receptionist, they don't call me back but the loan is magically paid off and the 3 payment was taken from my account, so the way i see it they own me 1056.66 since they don't return my calls I'm going to take them to small claims court, should be an easy case since i have all the documents showing the payments and dates from the first day they bought my bike back. read more

Good morning, I would like to express my experience at your Riverside dealership. I called 3 days ago and spoke to staff about purchasing a CVO 2021 but would  like a test ride before the purchase after my credit profile clears 50-70k in 8 days. Her answer was  (Yes no problem) I expressed that I had to re-apply  for my M1-license because it expired due to COVID 19. DMV was closed. And when open, it was hard to get appts. And my work schedule caused conflict. But I now have it renewed. Her answer was (No problem) After visiting DMV and getting my previous M1 "Re- Instated" with no riding test because of my 10-15 year riding experience, I then drove to dealership. When I arrived I was approached by a Sales Associate who walked me over to the CVO of MY choice. After a 10 minute conversation regarding what bikes I have owned/ Ridden( soft tail, road king, Dana,etc.) I was walked outside to meet Richard Estrada and was told by (Estrada) that I needed to ride the Sportster of their choice because he "heard" and expressed the following. 1.I hear you just received your license. 2. none of my high-end clientele from Hollywood want to buy a CVO with 7 miles on it already! So no test driving is permitted. 3.Even if you sign an insurance waiver,  if you drop it, you buy it. 4. that no one test a cvo but simply walks in and writes a check!!!!! Now, my questions/comments  to him were: 1)How can I test ride a sportster of YOUR choice and make a sound decision on a CVO of MY choice? 2) Why would your staff offer and say yes to a test ride on a cvo but really mean no! This was a complete waste of my very valuable time!!! 3) Why wouldn't you at least offer a 103-107-114 Street glide or something comparable? 4) Is this false or deceptive advertising "misleading" Estrada responded by: 1) Again!  why dont you just buy (Note: he said this to me while chewing gum- very unprofessional for a guy that has customers from Hollywood that just walks in and write a check for your product)!! 2) what are your reasons 3) you are not answering my questions. In my professional opinion, he needs to be retrained, micro managed and held accountable for his action/attitude and behavior. Mr. Veracka, please send Estrada to your Huntington Beach location. Now that location has 5 stars reviews with staff having a professional and non-judgmental attitude. read more

With a bucket list item needing crossed off, I decided to take the Motorcycle Riding Course from Riverside HD last weekend. A friend suggested I take the Harley course and after checking the schedules it appeared Riverside was the best option for me. Though I live in Rancho Mission Viejo and it would mean a 1:15 drive, I figured it was my best option. They were great to work with in setting the time/date and payment. Jim Bridges was very professional and replied quickly. Our instructors, Sherri and Brian were simply amazing!!! They take their business seriously and want to make sure you leave the course being a safe rider. They started classes right on time and made sure everyone was treated the same. They reinforced the safety aspects constantly which is why we are there. The bikes used were in excellent condition and the course was set up and maintained well. Snacks and drinks were supplied and even helmets were supplied if you didn't have your own. The other class members were great and always had a great story to tell about their past experiences since probably half the class ride now but didn't have their endorsement. Really down to earth people. The instruction taught how to deal with everyday issues of riding and I left the class feeling like I'm ready to take the next step and buy a bike. The only suggestion I might make would be to have 15-20 minutes of free time to ride at the training area. Sometimes there are techniques that would be good to practice on your own. Maybe end of the day time to hit the pad and get a chance to be on your own but under their supervision. Sherri and Brian Thank you so much for your dedication and professionalism. You made the course such a joy and I won't hesitate to recommend the class for anyone wanting to cross off an item on their bucket list too! PS. The staff at Riverside HD were super too! I bought a helmet from a very nice woman that was so patient to try and fit my 5XL head :) read more

Mike was such a great help! I highly suggest if you plan on buying or even looking at Harleys you ask for Mike medrano!

Bought here since I took riders training class through them and I valve loyalty. Realizing I didn't have time to pick up, I ask them to deliver. They didn't call me back for 5 days. After this I called again and they wanted to deliver next morning giving me 12 hours notice. I asked to reschedule and they wanted to put me off for 2 weeks. When I finally had time and got a ride out there they wanted to give me the paint I didn't want. Clown show at its finest. Never got a call from general manager. Buy from Laidlaws. He does a lot for the harley community. These guys dont care about you. Trust me, I know! read more

This place is a joke. i fought with them for weeks when I bought my used bike as they wanted more for it than what a brand new one goes for. I then bought into their service program which is a joke as well. Would've been worth it to save the headache and do the service work myself. The customer service is a damn joke. No one answers the phones in the service department. I will never buy another bike from this dealership. For now til the day I die I will be going to Quaid Harley Davidson in Loma Linda read more

Hey.. just wanted to say thanks! Attending the CMSP class on July 17-19 weekend!! It was a blast and so educational! Paul and Ian (teaching the relaxing techniques)! Thanks to them both I have started my new journey with safety and respect for riding! And to Brian who was helpful and assisting me in all aspects! Opening the doors to HD experience and knowledge! Thanks so much! On the road, !!!! 5 stars! read more

Stop calling me!!! These people can't get their head out of their fourth point of contact! I have repeatedly told them to stop calling, emailing and texting me, but yet they don't get the message. THEY DON'T CARE ABOUT WHAT YOU WANT! If they can't do this simple request, or follow my wishes, how do you expect them to them to treat you with respect either? This is the worst place to do business, don't buy from them, and DON'T give them your phone number. Matthew SSG, US Army Retired read more

My spouse and I just took the motorcycle class here and my experience was great! Paul and Brian are very patient and reassuring. The motorcycles they gave us were awesome and very easy to drive. Not the old beat up Suzuki's you see at the other places. I recommend everyone to go to Harley Davidson Riverside you won't regret it. read more

They offer free tires for life but didn't have my front tire in stock for months so I had to purchase my own. Also I make an appointment for an oil change it take 6-8 hrs to get my bike back and that's with a VIP plan. But yet I seen a guy in and out in 1 hour. Guess you gotta know someone there. When I call to get a status on my bike while being serviced I don't get an answer and I don't get a call back. This place was the worst choice I've ever made. read more

If you want a Harley, go see Mary. She will take care of all your needs and quick service to boot

I signed up for motorcycle safety course there at riverside ca. Brian and Dave were our instructors. These guys were so awesome, they worked with each and every one of us and took all my fear of turning and cornering and turned it into complete confidence. I'm a way better rider now thanks to Brian and Dave. I passed the course and now have an m1 motorcycle license. Now the sky's the limit. Note to owners, give these guys a raise they are awesome... read more

My family and I were greeted by Lauren! She was helpful, professional and very welcoming!

I have a freewheeler that I had taken in for service and replacement of rockerbox gaskets and the main thing was to fix the bolts that kept coming out of the head where the stablizer arm mounts after not having the bike for over two weeks got it back about two weeks ago and those bolts they said won't come loose again one has all ready fell out and am wondering what happen to the old service dept I use to get great service there not it seem they can't fix anything. read more

One of the BEST Harley Davidson dealerships I've been to hands down. I went in there looking for a streetbob and immediately was helped out. Ruben (Papas) was amazing as well as the financing staff. Everyone was super nice, willing to help and was able to get my boyfriend his bike that same day. Granted, it was close to closing time, and we felt bad, they still all went out of their way to help us which totally means alot. If anyone goes there looking for their next bike, I definitely recommend speaking with Ruben as he was a huge help and truly cares for his customers. 10/10 and will for sure be coming back in the future!! Thanks Harley Riverside!! read more

Attended the CMSP class they sponsor through the dealership. Both Brian and Ian (Trainers) were professional, patient and had excellent coaching and presentation skills both in the classroom and the out on the training field. I already had my M-1 license, but it had been 12 years so for my safety I decided to retake the class. Best Investment I made in myself. There are classes in the Long Beach area, but the Harley Experience made it a lil more fun... I will definitely be back there in the summer for the intermediate class..... Stat tuned for pics and updates throughout the year. read more

Beautiful shop love the workers specially Mary she was such good help will return back

Shit dealership and shitty customer service. Purchased a battery a year ago that are overly priced. Just hit a year and the battery has not been taking a charge. Is a couple days over there one year because I was trying to ensure that it was not the battery tender and they won't do anything for you. Harley has gone to shit now that they buy everything from China. Go buy a victory or something it's American made read more

Ricky was extremely helpful and was able to answer all the questions I had. Thanks so much!! I'll definitely be back.

A big, happy shout out to Riverside Harley. Been a few years not riding and they put me back in a 2019 Slim. Casey you rock and thank you for your patience with my travel and such. Your customer service is most excellent. Juan my salesperson, Thank you for getting this done. Kevin, you are awesome. Making the deal happen and knowing my crazy schedule, you got bike up to me in NorCal. A true gentleman and can't thank you enough. All 3 of you...Thank you and Thank you Riverside Harley read more

Went here for riders training course and my husband bought his first bike here (2015 sporty) Sales Rep: Billy "The Kid" He was knowledgeable, professional and very personable. We will be going back to him in the future!!**** We paid a lot less in riverside than what our friend did in Orange County but it defiantly took some hardball negotiations ~ Downside was it rained that day and riverside HD doesn't cover the bikes when it rains; plus they sit outside in sun all day :/ So NEW iron was dirty looking and started to get some rust/ sun damage on it. They did lightly hose the bike off last night, but when it was delivered today in sunlight it was still very dirty looking. PS Apparel lady who has been there for 8 years (blond.. Sadie?!) was SUPER sweet! Stayed late, super helpful and was fun to shop with! read more

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I purchased my first Harley from this place in 2015 and they added charges to my motorcycle loan that were false. They also didn't add my warranty when I purchased it with my bike.When I simply asked them to fix it they ignored me for months. It was never correct it and they and they add over $1600 dollars on my loan that was for a shipping and handling WHICH Harley gets reimburse by their own company at a later time. Instead of doing the right thing and correcting it ,Riverside Harley didn't do anything and ignored my calls and the manager didn't try to help me out. Stay away from this place! Harley Davidson should be ashamed of themselves for this. I know if I would have taken $1600 dollars from Riverside Harley Davidson I would be behind bars. DO THE RIGHT THING RIVERSIDE HARLEY! FYI my Harley leaked oil all over me and the bike 2 weeks after I bought it and when I took it in to have it fixed the moron mechanic tried to say it was water that was leaking from the rear shocks ! All around this RIVERSIDE HARLEY DAVIDSON STORE BLOWS IN EVER DEPARTMENTS! read more

I've got to say was not impressed on the visit to have my son purchase his new upgrade. But things changed I couldn't be there by wow !! My son went in after the weekend on his own to purchase his ride (22 year old) I have to say Randy took care of him via an appointment I made after they contacted me via text. Randy went above and beyond to make sure my boy was taken care of not taking advantage of my son. He knows how to handle himself doesn't buy emotionally savvy buyer creative and just clicked with Randy Since my son is building his credit I helped a little so the 2 of them drove to my office so I can sign some papers I've not seen that happen on this type of purchase and thought I'd share with you that if I can trust my son to walk into a dealer for the second time to buy his own Harley you can also make sure you seek out Randy I know he will walk you thru it with honesty. Way to go Randy thank you so much!! read more

Emailed regarding a bike they had on their website , got confirmation the bike was there. Got there within 1.5 hours and ALL OF A SUDDEN there's a DMV Lock on that bike. Surprise surprise the old bait and switch crap. Worked for a Dealership for 15 years and you never put a vehicle on your website UNTIL it's available or confirm to customers it's available. Very very very poor customer service, total waste of my time driving to this dealership. read more

The Service team is absolutely horrible here, customer service is a complete zero! Bought my motorcyle about a year ago and the sales team was pretty good, but service has to have some of the worst communication skills ever! read more

Beware Kevin the internet sales manager is a complete lying POS made a deal in writing over text on a price and when it came time to deliver ghosted me. Then when I call the dealer they say it's his day off and that they can't honor that price. I took two days off work in order to fly down there and ride it back almost 500 miles. I should have known by the reviews for their dealership group and the deal that was too good to be true. read more

Go see Andrew in sales great dude and sales men. He will take care of you with all you need when wanting a bike

Bike was promised to be ready first thing in the morning...guess what - not ready! Had several issues with Service Department prior to this appointment (damaged/scratches on gas tank, gap on clutch side housing, slice on tire, wrong turn signals installed, loose fitment of stock seat). No 5 Star service here. BUT the tow trailer driver that picked up my bike was very friendly, helpful and gave great insight on HD - thanks Jeffery. ...ok i called Jaime (5-12-17) again...no return call! ...went in for their "Appraisal" promotion where they give you $1250 above trade-in value. I have a 2016 Roadster with only 248 miles and over $2000 in HD and aftermarket accessories. Came back with an appraisal of $6990. Thats insult! And so is your promotion. Losing my business. Will i buy another Harley? Yes. Will i buy from Riverside HD? No. read more