This is one of the worst experiences I've had with a restaurant before. I had ordered off of doordash,
For my brother: Mac and cheese and fries
For me:a philly cheese with NO MUSHROOMS,
For my mom: a chicken shawarma.
The server calls to let me know they're out of Mac and cheese and when I asked what else there was, she pushed for coleslaw after i had said no, then she said "Well what do you want?" And I didn't answer fast enough so she hung up on me. I called back twice, no answer. Finally got her to pick up on the third phone call and I told her I'd take cottage cheese.
The doordash driver gets there and waits for the order. The server then proceeds to tell him that they didn't have cottage cheese and to just let me know and doordash should take care of it. WHAT THE HELL?! The poor doordash guy apologized like seven times thinking I was mad at him. They didn't call me or anything for the cottage cheese. So I called and the server was like "First of all, you should know the driver came in twice. He wasn't patient" Okay but for one he was just trying doing his JOB. "He was rushing and I told him if he needs to go then to let you know, I didn't have time to call you" Okay but you had time to argue with the driver (per the MANAGER) but you didn't have time to call me?
I then proceeded to open my philly and there's mushrooms on it, I can't eat mushrooms because they make me sick. I specifically ordered it WITHOUT mushrooms. So I called and asked to speak with the manager. He tried to argue with me saying they had cottage cheese and I was just being angry. Wait, what did he say again? They have cottage cheese!! I asked him WHY the server decided to lie to the driver and me, and his response? "She's too damn lazy to go to the cooler and get the cottage cheese."
Excuse me? So my brothers out half of his meal because your server doesn't want to do her job?? Anyways, I told him about the mushrooms and he tried to tell me that it comes with mushrooms and I should've ordered it without mushrooms. "I'm looking at the damn receipt and it said NO MUSHROOMS."
He asked if him having a talk with the server and "chewing her ass out" would make me happy. No, I want the rest of my damn food. read more