One star because we have to give it to them. One more star because they answered the phone and actually followed through with an appointment. Which leads to the other part of the review...
Though I tried my best to keep the secretary on the phone long enough to explain to her our project status and what we're looking for, it appears that effort was in vain. Leslie (the secretary) was itching to get off the phone during our initial phone call, though I wanted to explain that we are primarily looking for a bid for the labor piece of our project since we are working with a designer in material selection and everything else. So she scheduled Ed, a "senior designer", to come to our home later in the week. She even called an hour prior to confirm the appointment.
Ed calls himself a "designer/estimator", so I'm not sure who has the correct title, but Ed made it abundantly clear from the moment he stepped into our home and saw our proposed floorplan from our independent designer that he was ticked off. He was not happy he had to be there. I'm not sure if it was because he didn't think we had enough money to go through with our approx 100k in total project on an approximately million-dollar home because we are young enough to be his children and we wear jeans, or because he thought it was a waste of time for him to be involved in a project where he wasn't the primary and sole designer. He pointed out very early that he didn't think his company would be a good fit for our project, but yet he stayed in our house and kept going on and on about minor details in our (preliminary) design that he didn't like. He was very proud of the fact that he's been doing this for 30 years, and he reminded us of that fact multiple times during our conversation just in case we had forgotten it from 10 minutes prior.
In short, he was condescending, rude, untactful to say the least, and certainly not doing very well selling his company's services. Finally, nearly an hour into the visit, when he listened long enough to discover that we were not necessarily against taking our independently developed design and having a one-stop design-build shop like his take over, he actually mentioned that they would love our business--though non-verbally all else indicated otherwise. At one point, Ed asked if we had talked to any "real" contractors about the job--how much more condescending can you get? I mean, if you nicely want to explain why you think you're the best person for the job and why we should choose you, we very well may do that!
He said he would get back to us with a proposal within the week. We never heard from him again. SIX weeks later we got an email from the secretary asking if we still needed them... ?
In the end, we happily took our 100k+ elsewhere. Ed seemed surprised to learn that we originally found our independent designer on Yelp, as if it is preposterous to use the internet to find home services online--I know that wasn't done 30 years ago when he started his "career". I hope this review will help shed some light on the business practices, processes, and overall attitudes at this company for anyone considering doing business with them. My impression from our consultation is that this company would be a great fit for the presumptuous, snooty, and rich. read more