Frustrated, angry. I have gone here for years. Always bring my comforters at the end of the season. Never had a problem. They normally do a good job. I brought my comforter in a couple weeks ago. There was one small brown spot on it. I pinned it. When I got there I showed the girl the ONLY stain. She marked it. I prepaid (dumb move). I went last week to get it. I walk out to my car and see orangish lines in some spots. I bring it back in and she told me the guy told her that he couldn't get it out. I said, but these were not here when I brought it in. I reminded her there was one tiny brown spot. I pinned it. There were no other spots or I would have pinned them, She says she'll have him redo it. I pick it up today. I didn't open it because i was in a hurry. Well, I just got in and opened it. They folded it so the marks couldn't be seen. You can see they tried to scrub them or something, which totally looks horrible, plus the orange line things are still there! The picture is not great. They are darker in person and on the other side as well as this side in the pic. Clearly no point in going back because they are going to say they were on it to begin with. I'll be looking for a new place for my comforters. read more

Ritz Cleaners - Laundry Services Near Me - Anaheim, California

HORRIBLE PLACE. DO NOT EVER TAKE ANYTHING THERE. THEY PUT A HOLE IN THE FRONT OF MY HUSBANDS BURBERRY POLO AND QUITE LITERALLY BLAMED ME FOR IT. The manager or whoever the lady was said if there was hole when you brought it in, then we wouldn't have dry cleaned it. Okay that makes sense, so why did you dry clean it and put a hole in it? She's like we didn't. I asked her do you understand you are not making any sense? You said - if there was a hole when I brought it in you wouldn't touch it. Then she accused me of it being a cigarette burn. Either way, she didn't help out in any way and I am at a loss for her stupidity. Then my husband called her 5 min later and she claimed she didn't speak English and has no idea what shirt he was talking about. I have filed a claim and reported this business to the Better Business Bureau. Hope they go out of business for the lack of professionalism and lying. read more

Multiple times I took my white shirts and other color shirts or pants to them. The owner stays behind the desk and always ask for most expensive service which is dry clean for cotton shirts. Generally rarely I see them cleaned. They call it organic dry cleaning. But deliver them almost the same and dirty back to me. I am not going to use them any more. Very unfriendly, not service oriented, never offered to try again, doesn't accept credit card, always cash and always arrogant. read more

I take my work shirts here every week. They do a great job with my Tommy Bahama shirts. The place is a little hot on warm days. Not sure if the have AC. The staff is always friendly and seem to do a great job. The price is good here for Tommy Bahama shirts. They take good care of my shirts. I have also took in my slacks. Always a great job on them too. The ironing is done great with crisp lines. Starch when you ask. I try medium starch. This seems to work good. My clothes come out looking great!! Al in all the price is good and the service is good that is why I take all my clothes here weekly. This is a great place to go if you want your shirts and pants cleaned and looking great!!! Way to go Ritz! read more

Ritz Cleaners - Laundry Services Near Me - Anaheim, California

I have been a customer at another location for many years, even continuing with them as they raised their prices. This new location is terrible! I spent over $80 on dry cleaning and they came back with a terrible chemical smell!! I took them back and asked them to redo it. All my clothes came back smelling exactly the same, I'm not even sure they redid any of them. Now I have to take them to another dry cleaner. Listen to all the bad reviews so you don't waste your money and ruin your clothes! read more

I brought my sons shirt here, I needed it in a hurry! They complied with ease. I had my sons shirt the next day. It was cleaned and pressed professionally. They helped us out of a bind! My son looked great for his appointment. The staff are always polite and professional. They also clean and pack wedding dresses! read more

I have been coming here since 2010. I wear dress shirts everyday to work. I go through 20-30 items monthly. The turn around is usually a couple days from when I submit them. When I first came here a wash and press was $1 an item. After the increase a few years ago, I remained a loyal customer. There have been times when my items would go missing or I would be given other people's clothes but I didn't sweat it. As usual, I prepaid for my wash and press. I came in to pick up about 15 items. Two of them were put aside and they were not washed. One of them I was planning on wearing over the weekend. I was told that the items only qualified for a different charge. One due to the type of buttons and the other item due to the thickness of the cotton. What bothers me is not the upcharge. I paid for my items in advance and was expecting my clothes upon pick up. I was given the option to pay the difference. I was frustrated because thebsame two items have been charged for a wash monthly for the past year. The gentleman who was helping me didn't want to acknowledge my loyalty as a customer, my concerns, or cover the cost due to their mistake. His stance was either I pay the difference or take my stuff unwashed. There was a very low budget approach to resolving the situation. I decided to take my clothes and never come back. #byefelicia read more

Best dry cleaner I've used in forever. Pricing is very fair, their hours are exceptional, and they do such a great job. I have been very pleased and have now used them three times. I'm never going anywhere else. You won't be sorry, they are really great at what they do, and I'm so glad I switched. I have expensive clothing, and everything comes back pristine and pressed. read more

The girls in the front are great that's it!! The people working in the back aren't doing their job and the owners don't give a damn! I have to take my clothes to the cleaners then have to go home and iron everything? I just picked up some shirts and showed to the girl that helped me it was all wrinkled! She even agreed it was wrinkled. If you the owner reading this and don't do anything about you don't deserve my business and my money. And it looks like you don't even care about your customers all you care is just taken their money. Update review after my first review owner contacted me all upset and apologized. I told him I would remove the review but if this happened again I will repost! As you can see for your selfs here are my clothes after picking them up last night! All wrinkles!!! I NOT GOING BACK DONE!! read more

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When I moved to Anaheim Hills, I was looking for the Dry cleaner & one of my friends highly recommended Ritz Cleaner. Now I understand why my friends highly speaking of. The service is incredible- counter person is very kind and prompt service. Price is also very competitive, more over location is the best with convenient parking. Since I trust their services, now I am confident to refer Ritz Cleaner to my friends! read more

Ode to the dry cleaner. It's an odd thing to yelp about, but let's reflect on what salvation you find here. Think back through all the years you've gone to your dry cleaners: the lies, secrets and regrets you bring in and then the clear conscious, denial and promises you get in return a few days later. To some, it's like the resolution you commit to at 12:01am on New Year's Day. To others, it's the feeling you get emerging guilt free from the confession booth at a Catholic Church. Either which way, your local dry cleaner does more than return to you clean fresh garments--the dry cleaner brings forth a clean fresh day. Have you forgotten already? Allow me to jog your memory... In: lip stick stain on the collar of your white dress shirt. Out: a clean and pressed dress shirt for a first job interview. In: cashmere sweater that reeks of fruity body lotion and littered with glitter. Out: the christmas gift you received from your fiancee whom you promised not to have a stripper at your bachelor party. In: goose down comforter with stains of your girlfriend's cycle. Out: the new blanket to use for the guest bedroom. In: a clump of clothing that stinks of vomit and 9 shots of patron Out: a clean black skirt that you borrowed from your best friend that you supposedly only wore to church. Don't look at me that way--these aren't my personal examples haha! You know you've buried some lie, secret or regret at the dry cleaners. Dirty birdy! So while the CIA will the deny the existence of Area 51...and bachelors (and bachelorettes) will keep what happened in Vegas in Vegas...the dry cleaner will not only keep your skeletons hidden, but erase the existence of proof as well. $1 for shirts and $2.50 for other garments. I take them in Friday evening and they are ready for me Saturday afternoon. How's that for overnite salvation? read more

Do not use this cleaners they have substantially gone down hill. I had a very expensive silk dupoini king size bed spread which they melted the last time I brought it in for cleaning. They refused to acknowledge they melted the bedspread and refused to give me any money back. After several lost pieces of clothing, damaged clothing upon return and melted bedspead I finally said ENOUGH. The owner should spend more time looking at his declinging business and the poor customer service his store manager provides. read more

I'm done with this place. I have been going here, exclusively, for several years, but for the last couple of months, I've been having a problem with them laundering some of my blouses even though I specifically request (every time!) that they dry clean everything. Although the blouses they are laundering aren't labelled to be dry cleaned only, I request dry cleaning because I don't like my clothes to smell like detergent. And, unfortunately, whatever brand of detergent they use has an overpowering scent about it. Maybe I'm overly sensitive to the smell, but the point is, I request dry cleaning, and that's not what I'm getting. read more

Used to go here every time I needed to have suits dry cleaned. Ritz used to charge $2.00 for the suit pant and jacket each. Then they bumped the price up to $2.35 per item, which is still fine, still cheap. Last week I came here and saw the huge banner across the store front that says "Most any garment, $2.35." I ask for one suit to be dry cleaned and I got charged $2.35 for the pants and $3.88 for the jacket. I politely asked why the jacket was not $2.35. Apparently most any garment means practically no garments, because I was told pants, skirts, and then a list of garments I probably would never dry clean anyway. Not only that, but the person there was not friendly at all and borderline rude! She rolled her eyes at me when I asked her if she was sure that suit jackets were not $2.35 and she told me it had never been $2.35. Except when I was there around seven months ago, I got charged $2.35! She also acted like they were the cheapest dry cleaners around, but I have seen coupons and ads for other dry cleaners within 2 miles with lower prices. I was only going to Ritz because I have been a patron of this business for the last 10 years. The price increase is not substantial but I cannot stand the rude treatment! read more

$1.18 per laundered shirt? What?? why??? It has been a buck a shirt for years! Nice and easy... you bring in 5, it costs 5 bucks. Simple math for anyone! Now they changed it to $1.18. That is way too confusing to a arithmetic-ly challenged person like me! oh well. Convenient cleaners next door to Pavilions. They get the job done. Sometimes super friendly, other times really cranky depending who helps you. Doesn't much matter, I'm only there for a couple minutes. Some times they take credit /debit for any amount, other times has to be over $20!? read more

I was disappointed with laundry work! my clothes came all punched in the bag, folded my clothes anyway, had no dedication and affection with my clothes !!! I do not recommend ... bad work! read more

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Everyone who works here is friendly and nice! Great service and prices. Never have had a problem. read more

I don't frequently dry clean my clothes because I go out of my way to not purchase fabrics that require dry cleaning. However there are a couple items that I cannot clean myself including winter coats, wool, satin and my comforter. I've been going to Ritz for 15 years and a few days ago I priced out dry cleaning for a peacoat. After calling a few local places in the Anaheim Hills and Yorba Linda area, Ritz came up the most affordable. I'm glad they are there when I need them, even when it's only once a month. Their staff is consistently professional and friendly. read more

I came across Ritz Cleaners since it was near my home. I went in for my dress shirts, and I was very happy with the end product. The service was great and the turnaround time was very quick. Highly recommend. read more

They are super friendly, do a good job, priced fairly, and located conveniently. Not sure what else you can ask for? read more

If I could give "0" stars that would still be too high. Apathetic staff! Had a discount coupon for a comforter which they did not accept. They stated it was a "special" comforter that did not qualify. It is a normal comforter. - STRIKE 1! They damaged my winter jacket. I did not realize it was damaged until 8 months later when I needed it. There was no proof they damaged it as it was not immediately reported. It was still on the Ritz hanger, which I throw away once I use the garment. STRIKE 2! They lost my sport coat. Tried to give me back a shirt instead. They were confused when I told them it was not my shirt. Fast forward a week and a half, they found my coat. They appeared to want praise and a reward for finding my coat in a "timely" manner. Why was it lost to begin with? Was told the supervisor would call me credit to my account. A. This "supervisor" was never in the store the times I was there or called. B. No phone call, no apology, no credit. No more of my business. STRIKE 3! read more

They refuse to honor their own coupons. I have tried to redeem the coupon that is good for "Most Any Garment" for $2.48, and they claim that it's not good on either dresses or shirts. They charge for $4.98 for a dress and $2.98 for a Hawaiian shirt. What's the point of a coupon? read more

Ritz Cleaners - This is the coupon that they won't accept for dresses or shirts. The cashier told me it's good for pants, scarves, & other random things. - Laundry Services Near Me - Anaheim, California

Love, love, love Ritz Cleaners! I have been using them for over 10 years. This is the only place that I will take my designer clothes. They were able to clean my Dior tops and Chanel suit and everything that I have brought to them. One day I needed a suit for the morning and they waited until 8:20 for me to get there when they close at 8:00 p.m. They are the best!!!! read more

I've gone twice, several years apart. Their hours suck and the staff is unfriendly. I've actually never sucessfully had anything cleaned there. I guess they really didn't want my business. Too bad, because someone else did. I needed a suit ready for a funeral the last time. They didn't care. Went to Polo Cleaners, and I had it ready within a hour. read more

This place has gone downhill for a long time. It used to be the best and boast (they still do with their largest sign) OPEN 363 DAYS A YEAR. What a joke. They used to promise "in by 3 and out by 5 the next day"; Now you are lucky to get your clothes within a few days and depending on the employee (the one guy behind the counter is the worst), you may get "gamed" to even out the workload and not to provide any level of customer service. They continue to raise their price while they decline their service. East Hill Cleaners behind the Burger King across the street still provides one day service and the staff are helpful, resouceful, and appear to want yourr business. I am done with Ritz. read more

These guys are really bad! They ruined some of my clothing and refused to pay for the damaged items and gave me the run around for months. I don't appreciate businesses like that and people should know before they go how they handle their customers. I started going to Vista Cleaners and they are great and very nice. I'd recommend them instead of these guys. read more

I was looking for a good affordable cleaners in my area and a friend of mine recommended RITZ CLEANERS to me... I was very happy i gave them a try... The young lady that helped me on that day, *JULIE* is her name, was very helpful!! Very kind and nice.... i took in a few of my husband's shirts and a beautiful silk dress of mine that had red wine staine on it which i was afraid that they would not come out! She said to not worry, that they were gunna do their best to try and remove it, Gave me a peace of mind,my clothes was ready the next day! And sure enough THE STAIN WAS COMPLETELY REMOVED! I WAS EXTREMELY HAPPY! They do their work on sight, so thats very impressive. Their hours are very convenient also! My experience was overall very outstanding... I will be using them as my usual dry cleaning for a long long time. read more

Avoid this place. Had been going there for several months was was happy with the service until they ruined a new $95 Hugo Boss dress shirt after being dry cleaned. Their "quality control" person first blamed the fabric (no way). Even the counter person said there was something wrong with the shirt after it was cleaned. They then offered just $30 in free service -- not $95 to make good on the shirt. NO THANKS!! Taking my business elsewhere. read more

Fast, great price and friendly staff. Not sure why so many people complain. A lot of unhappy people in this world.

Best cleaners in the Canyon! Always ready and will even do next day at no charge if you ask. I won't take my cleaning anywhere else...

I was shocked when I first went to take in my dry cleaning at the low prices. Great Service, Quick, and great pricing on cleaning. Love the shop! read more

Always timely with my dry cleaning and they do a great job I've never had an issue with cloths after bringing them here to be cleaned. Highly recommend Ritz Cleaners! read more

We have been going there for more than 5 years. Great prices, great service. Very convenient parking. That shopping center has lots of great shops. read more

I have been using their service for a long time and they are pretty good! The ladies who work there are very friendly and I never have any problem with them. I have a jacket that is black and white and the white part got some dark vinegar on and they took care of it without damaging the black part! Awesome job! read more

my family and I have been going to this cleaner for a couple of years, and we love it. The prices are so affordable and cheap. They do an excellent job on cleaning all my clothes and they look brand new when i receive them. I love that they put my sweaters in a separate bag especially in since it it summer now and I can put my sweaters away with my winter clothes. I work very late at the office sometimes so it is very convenient that they are open until 8, because of my schedule. I always get good customer service here too, they always ask how I am doing and overall its just a friendly experience. all in all you should come here to get your clothes dry cleaned i highly recommend it!!!! =) read more

Only reasonable and good dry cleaning service in the area. ALL others charge double the price...I checked!

I have been going to this Cleaners for about a year....I moved about 6 months ago to Corona and tried a Cleaners our here where I live now and they really disappointed me. I will not go anywhere else but the Ritz's because they always give me outstanding service and prices are very affordable. When I come into the Cleaners the front counter girls are always so friendly. The turn around time is really fast about a day I think which is awesome in case I need something cleaned right away. Definitely worth the drive here. read more

I thought it would be a good idea to take my shirts here based on this review, close location to my house, and it was a good price. But that's were the good part ends. I had taken 6 shirts in to be dry cleaned, upon dropping them off I had given specific instructions to be careful about an attached cuff link on one of the shirts. The woman behind the desk was happy to comply. When I came to pick them up I checked to see if the cuff links were okay only to find that they have been completely destroyed and one was missing! I tried to speak with the older, different, woman behind the counter but she was extremely hostile and literally told me to leave, just leave. She refused to take any responsibility for any part of this situation, give me any information of someone I could contact to resolve this, or offer assist to resolve this. It was a brand new shirt I had been given as a gift which cost more than $139 and is now ruined. I am extremely displeased with this company and will never return to this establishment for any services, I would gladly drive farther and pay more to ensure than my clothing is not destroyed. If anything you own is worth more than $2.95 then do not take it to this place, dry cleaning is a fairly easy and straight forward process, but these people still manage to fail miserably, on top of that they become aggressive when you confront them on their mishap. DO NOT TAKE ANYTHING TO THIS PLACE! read more

I wish there was a rating lower than one star. This cleaner used to be excellent. Polite staff, reasonable prices and excellent work. Then this new group came in this last summer. They are rude, the clothing smells like dirty cleaning fluid and heaven help you if they lose an item. You will fight that for months. In addition, you will specify that you want an item dry cleaned and pay dry cleaning prices, but they will wash, shirnk and fade your expensive garments. And the worst of all are their coupons and advertising. "a two thirty five for most garments". When I presented the coupon for a dozen shirts, the person at the counter told me that their definition of "most garments" is belt, tie, scarf or shorts. Stay away at all costs. read more

Double check your receipt, they overcharge when they can sneak it in, i took in 5 regular short sleeve casual shirts (which I have brought there before), somehow they charged 1 as a dress short for double the price, and another as a blouse for double the price. Just be careful and check your receipt before you pay. read more