I had a crack in my basement wall that was letting in water every time it rained. I contacted Real…read moreSeal, and from start to finish, they were amazing to work with! The team was professional, explained the whole process clearly, and showed up right on time. They sealed the crack quickly and neatly. If you need any foundation or waterproofing work, I'd definitely recommend Real Seal.

I regret having to post this because Real Seal has done good work in the past, but unfortunately…read morethis experience was different. I called them about water intrusion into our ground level bedroom. They diagnosed the water issue as two foundation cracks and charged $1,700 for the repair plus a $250 overtime fee. The work was completed and done satisfactorily, but the actual source turned out to be a leaking water heater not the cracks. Yes, the repairs could be considered necessary in the long run, but there was no need to expedite this repair. Their recommendation was an educated guess rather than a proper diagnostic process to ensure the two cracks were the actual source of water intrusion. I was trusting their professional service to provide an accurate diagnostic. When I requested a refund of the overtime fee only (given the cracks were not actively leaking) and a goodwill discount (given the damages I incurred due to time wasted, since this was not actually the problem), they offered to remove a $100 late payment fee I didn't even know existed and a $50 goodwill discount. The offer is something, but it fell short, especially because the director was curt and seemed more interested in closing out the conversation than actually resolving a legitimate complaint. Get a second opinion before agreeing to any foundation work. EDITED IN RESPONSE TO COMPANY DOUBLING DOWN... I appreciate the response but I would like to expand on a few of the comments made. While Saturday was accommodating, it was only necessary due to the incorrect diagnosis. Your team tried to schedule me a week and a half out. I asked if they could do better. Your team then offered Saturday. It wasn't for my convenience, it was a necessity as a result of your diagnosis. My walls were supposedly actively leaking water, of course I wanted this done as soon as possible. If this was correctly diagnosed, I could've had the cracks repaired anytime. Additionally, you specifically told me on the phone, this $250 fee was directly for a technician's overtime, which in your words, "is why you cannot refund it." Not a standard Saturday service fee, as you've now stated publicly. In regards to the $100 late payment fee, while it may be outlined in the contract, a courtesy reminder would have been appropriate given I was not onsite for the repair and never received a final invoice on the day of service. How was I expected to pay within the terms without ever receiving a bill? Your response also confirms my original review. Your diagnosis was based on another company's assessment rather than your own independent verification. A proper diagnostic process would have verified that water was NOT actually entering through the cracks. Yes, the cracks were there, but no, they were not actively leaking. Hence my request to remove the "service fee." I hired you to stop the water intrusion, not simply repair my foundation. The water heater was the actual source.

Ken, reattached my front porch to the house. He went the extra mile and put in rebar. Making sure…read moremy porch would never fall off again. He is a hard working individual. I'm sure I will be calling him again soon.

Ken came out within 24-48 hours to a fill a few cracks in and around our foundation and fill a hole…read morethat we thought came from the downspout being broken and torrential rain. through inspection Ken informed us that it was possibly dug out by rodents. He is informative, fair and goes above and beyond for his clients and we were more than satisfied with his honest work, professionalism and reliability. I would recommend his services to others and really appreciate the job he did at our building. - A. & K. Williams

I had researched quite a few companies before I decided to reach out to Ryan Lesak at Forever Dry…read moreBasement Waterproofing. I wanted to avoid dealing with larger, well-known companies. Quite frankly, based on past experiences with contractors, I didn't want to deal with sales people. People whose only job is to sell and aren't responsible for performing the actual work themselves. Salespeople are more interested in up charging and selling things you don't need in order to over-inflate the invoice and possibly earn a bigger commission. I prefer working with smaller, local companies that are honest and have a great reputation. That is what prompted me to reach out to this company. My experience working with Ryan Lesak at Forever Dry was wonderful. I can't say enough good things about his company. He was on-time for his appointment, super friendly, genuine and extremely knowledgeable. Not to mention, before the visit he spent 30 minutes on the phone with me discussing the issue, thinking it may be a foundation issue, and providing sound advice regarding condo bylaws, real estate, etc. His father happens to be a real estate attorney. After spending time investigating the issue, which included cutting some dry wall and visiting my next door neighbors unit, Ryan discovered the seepage I was experiencing was a result of my next door neighbor, (connecting townhome unit), who had some long-standing issues that they didn't fix in a timely manner. Their hot water heater was leaking and the condenser on their AC unit was clogged. The constant flow of water on in their utility room floor was seeping into my basement. Unfortunately, I incurred damage to my unit as a result. Ryan recommended resources I can call (handyman & carpet repair) once my neighbor resolves their issues. Despite my constant insisting, Ryan refused to charge me for the visit. This is unheard of. Who does that these days? No one! My experience was extremely positive with this company. I will definitely refer this business to anyone needing waterproofing repair. I am grateful I found this company.

Responded to request came and gave fair estimate. I recommend always using small local companies..read more

Vince and the team were great. The technicians who handled the repairs were very informative--they…read moreshowed me all the issues and went above and beyond to make sure my water leak was fully resolved. The pricing was also very fair. Emi, thank you for making the payment process so easy. I really appreciate the excellent service.

Had a basement foundation crack. I dealt with Anthony (sales) & Omar did the work. Both were…read moreefficient & professional. Work was scheduled & done quickly. Their 5 reviews are correct!

Eliseo and his team did a great job waterproofing our basement and pouring new concrete for…read moresidewalks/patio area on the exterior of our home. After several frustrating quotes from other providers, I contacted Eliseo directly through Yelp. He was able to come out quickly and provide an itemized estimate the very next day. His prices were fair and transparent compared to the other quotes we received. Eliseo checked in regularly to let us know we were still on his radar as we waited for the weather to allow for the sidewalks to be poured. His team was professional throughout the entire process and I was especially impressed with the warranty backing of the services provided.

We called about our stairs they were in bad shape broken and hazardous. We needed our stairs done…read moreASAP they came out quoted and started the repairs I was blown away with how beautiful they came out. Great job and affordable

Our condo building had Gralak repair some water damaged brick columns and some other masonry work…read more They were very thorough in The work that they performed and were always available for any questions I may have. Would highly recommend!

I hired Gralak to replace some basement windows and help me address overdue foundation brick…read moremaintenance. Rado was incredibly friendly and thorough and even had the generosity to come to my home twice to help me determine what work needed to be done. Honestly, he was a godsend after dealing with another masonry service that had nightmare communication skills. The quality of their work was excellent and I will definitely work with Gralak again.

I had the best experience with Peder and Home G. He contacted me quickly, came out quickly,…read moreexplained clearly what did and didn't need to be done, and was competitively priced. I will be contacting him again for any other water issues, inside or out, that I may need. Call him first or get him as a second opinion - you'll understand more of what is going on with your house and can be sure you're not overpaying or getting more done than is truly needed.

We had a crack in our basement foundation, and before calling Home G Group, we got a few other…read morequotes. I'm so glad we did! Those 5-star reviews are absolutely deserved. Petar immediately made me feel confident he was recommending the most effective, cost-efficient solution. You can tell he really knows his stuff. Other companies were pushing more invasive (and much more expensive) options, but Petar kept it straightforward and practical. He completed the repair in under two hours (by himself!) which was genuinely impressive. On top of that, he's just a really kind person. Highly recommend!

Sergiy and team are some of the most trustworthy contractors we've worked with! Their tuckpointing…read morequote was one of the best we received but we ultimately chose them based on reviews of their responsiveness and willingness to come back for any repairs. And I'm now glad to say we made the right choice. I contacted Sergiy this week about some cracks appearing and he called me within 1 minute of my message being sent. He came by in the next 2 days for repairs, which he explained was cracking due to a harsh winter/high winds. Overall we're super happy with Active Masonry and will hire them for any other work we have

Great job was done at my apartment today will definitely recommend to everyone leaking problem…read moreresolved immediately

Very professional and thorough team from the intial visit, to work performed, to final payment…read morearrangements. Wojtek was very quick to respond and provided very reasonable pricing for the work performed. His team came when promised and performed tuckpointing repairs to various areas of our home, chimney repair, and brick replacement. Would definitely recommend this company to anyone needing these services.

Great people to work with. High quality work on our brick house, at fair prices. Highly recommend!read more

Ever seal was quick to respond and convenient in scheduling my appointment. The turnaround from…read morequote to repair was also quick.

This company is the absolute worst. We hired them because our basement flooded. Not only did they…read morenot fix our basement properly so that we have 4 feet of water come in regularly. But then they said that they never said that our basement would stop flooding after they did work to it. They were extremely aggressive and mean. Not just rude, but actually verbally, aggressive, and on the attack. I am a woman and was at home alone when their service man came out and he was yelling at me and frankly, I was pretty scared and uncomfortable having a grown man that is a stranger yell at me in my house. It was the worst experience I have had in a long time and they have already cost me all of my property tax money that I had to spend fixing the basement . Now I have to sell my house or I'll lose it. I lost so many thousands of dollars because my basement flooded after they told me that it wouldn't anymore. My roommate had had to move out and actually became homeless for a little while and had to live in a homeless shelter because her bedroom was in the basement. Luckily, she finally found a place to live. No help to Everseal. This was the first house I had lived in For more than a couple of years . I've lived here for over 11 years and now I have to move because everseal ripped me off and lied to me. Don't ever use this company. They will lie to you and not tell you everything. they will promise you would dry basement and then tell you that they never promised that and it wasn't their responsibility to make your basement dry. He told me I have water coming in from the sewer and seepage and that he's not gonna help me with either one of them and he's not gonna help me at all. I've never seen a more unprofessional company in my life. I can't believe he started yelling at me. I am a victim of violent crimes so that really scared me extra. Save yourself from the Horrible experience I had with them and go to somebody else. They are nothing but con artists and scammers. They will take many thousands of dollars from you and your basement will still flood.