I usually don't leave reviews anymore and especially negative ones. However, the attempt to get my Covid vaccine has been the worst pharmacy experience I've had. My interaction today with the pharmacist was one of the most rude experiences I've faced in healthcare. She made it seem like it was an inconvenience to ask any questions, as they were going to close in the next hour (it was 1:07pm and she made it a point to mention that she didn't have time for me as they were closing for whatever unmentioned reason at 2pm). She was extremely rude to the other customers/patients, rude to me about asking insurance questions. I actually had to come back to which apparently was their actual closing (at 5:45pm, however they supposedly close at 6pm.) I could have been told to return prior to a certain time than to be denied twice in one day. Upon returning, she was still rude. This time I witnessed her talk down/command to an employee in front of the entire line. Additionally, I know I shouldn't be hearing any other patient's information/prescription instructions. There was no discretion upon her speaking to patients. I understand that bad days happen, we all have them...but this is absolutely not okay. Treat your employees and clients with dignity and respect. If you work with people, do well. If you work in healthcare, do better. read more

Women serving ice cream was very rude, kept asking the woman behind the counter how many scoops people bought as if she didn't believe the customer. Who wants to steal ice cream? Fix that attitude Tara or whatever your name is. read more

I HATE this pharmacy!!! They keep playing doctor when it comes to my prescription and i am so sick of their arrogance!!! My prescription are coming from reputable UCLA doctors and they have it out for me here at this location and find bs excuses to not fill my prescriptions ever since i called them out for lying to me about a medication being "out of stock" for 2 months! LIARS! TERRIBLE PHARMACY AND PHARMACISTS! Shame on you all! read more

Very convenient location with a wide variety of classic drug store items and some pleasant surprises thrown in. The parking lot is ample. The waiting area in the pharmacy could use a bit of cleaning up. The fabric chairs need to be cleaned and/or replaced and the floor needs mopping. The rest of the store is clean and neat. UPDATE: I posted the above review 24 hours ago. I've since come back to pick something up and the pictures I've added to my review show items that were there yesterday, showing that there is no cleaning going on in the pharmacy waiting room. That's concerning. read more

Rite Aid - Dirty tissue on floor since the day before (no evidence of cleaning) in the pharmacy waiting area. - Drugstores Near Me - Sylmar, California

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Omg. My pharmacist and her crews so caring, I love them so much. The work that you do sometimes gone unrecognized but keep on doing it and feel good about it. Thanks again. Keppra mom love you all. Happy Holidays read more

We love coming to this rite aid location because it is always a pleasant experience. We always find our pharmaceutical needs and it is the only location that is always stocked up on all the rite aid brand ice cream with a wide variety of flavors. It's shocking to see bad review for customer service, we have always had a great experience with the cashiers and managers. read more

Needed at home rapid test which is cover by my insurance, went thru the drive thru they told me to get back on the line again and wait .. online because the were busy and wanted to keep the line moving... really horrible making me wait just because they are low on staff read more

Rite Aid - Horrible wait time for a drive thru they need help hire more pharmacist - Drugstores Near Me - Sylmar, California

This Rite Aid pharmacy has a rude person who answers the phone with an attitude. Usually when you call in and ask for your Rx to be delivered, they would set it up. But this she tells me that I have to call back in the morning to confirm that it will be delivered. Also, she said it's for my card number. I ask what card number? She kept cutting me off instead of listening to what I was asking or saying. After this Rx is delivered, I'm going to find another pharmacy. Very disappointed. At least the Rite Aid pharmacy in Northern California is considered it, courtesy and listens!!! read more

I am so surprised to see so many bad reviews. I personally use this pharmacy often. Yes, there are a long lines but that is at every pharmacy no matter what. But once I get to the counter I always receive great Customer service and the pharmacist is always willing to explain the medication's that I'm giving my family and I. read more

The rite aid here sucks they don't even have cat food like at all so I had to buy sardines the price on the shelf said 1$ so I bought it I got home and come to find out they charged me 2.69 for the sardines when the price was advertised something else then today I went to check the advertising and they have a completely different item then the one advertised. So basically it said the brand of the sardines which they no longer had in stock. I looked around for the price they had charged me for the item not a single match where are they getting these prices from ? Why are the products placed on the wrong advertised shelf they do it to make more money of the stupid customer in this case me and why are there no products the sardines can was also the last one on the shelf. And it was placed on the wrong shelf. Why can't you update your products ? You already have minimal selection. Is there not enough time or not enough employees ? I was also looking for a cream that I could not find I had to take my business to vons which I paid almost 13$ for my Eucerin cream. This place has become terrible and last night I came into a man throwing beers from the fridge and an employee cleaning it it was around 9 pm so it's not safe either. read more

This location is straight garbage. The doctor sent a request for my medication at 10 am, went to pick it up at 430pm after work, and was told "it hasnt been processed yet." Read that again, 6 1/2 hours later, and the medication hasn't been processed yet? No response, no text, and meds weren't ready until the next day. The location on Laurel Canyon and Rinaldi will have it all done within 30 min. Look at all the bad reviews. How is this location allowed to stay open? They make up their own rules, and the employees take their time on urgent orders. Imagine coming out of surgery and needing meds within 1-2 hours when the ones in your system wear off to getting the new ones 24 hours later. How is that ethical? read more

Horrible horrible wait time and horrible customer service, the pharmacy tech or pharmacist whom I encountered was extremely rude! Don't even waist your time going here ! read more

If I could give this place 0 or NEGATIVE stars . I would... never in my life have I wrote a review this BAD! I was being helped on a register while the cashier lady next to me was helping someone else, she was such a RUDE , and RACIST lady. Poor old mexican man who didn't understand english looked so helpless and she kept yelling in his face. Terrible lady I say. I never thought I would encounter something like that. Definitely NEVER getting my money again. Please fire her immediately, she is not a person who should be in customer service. read more

Guy at the first register on 9/3/23 at 1:25pm was very slow and as I thought he was done scanning I put the other 3 items on the counter in the bag to help with the bagging process and then he proceeds to tell me in a annoyed tone "Hey I haven't scanned those" lol like dude chill I was just trying to help, not my fault you work there and get paid minimum wage. read more

Not a bad place to get last minute items. It's not my favorite drug store but it'll do with the convenient location. The pharmacy has great service although it took 3+ hours for my prescription to get filled, but I don't fully know what goes on behind the scenes to make that assumption so I'm sure it must have been a busy day. Regardless, I'd still recommend coming here for all your medicinal needs. PARKING Available for free in the lot read more

Go anywhere else for Covid testing. I showed up early and they told me to keep looping to the end of the drive through line and they would not help me unless no cars were behind me. The pharmacist was on a complete power trip. Dodgers stadium testing was a breeze. They care about what's important...getting people tested...not imposing unnecessary time constraints like Rite Aid. And the results come back faster than rite aid. You can also expect to wait about 10 minutes in the checkout line before they decide its time to open a second register. Someone from the corporate office needs to pull up. read more

Worst place I've ever been to, a complete waste of time. Extremely rude and disrespectful pharmacy techs. They wasted 45 minutes of my life, all I wanted was a question answered and they gave me the runaround with attitude. I really hope this place gets shut down. read more

I chose this location because it's close to my home after surgery. I typically go to CVS in Van Nuys who always go out of their way for customers. This is not Rite Aids policy. I'm currently at the hospital waiting to be released. One of the conditions of release by the hospital is that my husband pick up my medications before hand. It's the time of COVID, my husband can not come into the hospital with me. I also needed my ID to process paperwork AT the hospital. Now I get be in pain waiting for them to let me pick up a prescription that any other pharmacy would have allowed my husband pick up with his ID. Same last name, same address. Perhaps a little foresight knowing that you're not allowed someone at the hospital with you. Fool me once, shame on you, fool me twice, shame on me. Lesson learned. Always go to CVS. read more

My quick go to for stuff I am low, or out of. Friendly and weloming staff. Ample parking. And my fav., ability to get in and out of there in a jiffy. Well stocked with practically everything minus freshly made take out. So for last minute calls like Remy Martin, to a wide variety of otc and prescribed medication, wine, beer, snacks, chips, ice cream (Thrifty), chocolates etc. Really happy with Riteaid! Overall, I give this place a top notch 5. Additionally, highly recommended. Keep up the great job guys!!! Will be back for many years to come. read more

This is a great Rite Aid, where you can find all types of merchandise. I live nearby and stop by for medicine or anything else. The staff is nice and the prices are fair. I recommend this business. read more

Horrible waiting time to check out. They only gave two checkers, the line is always long and they just don't do much about it.

Gave them 5 stars because someone named Jasmine in the pharmacy dept helped me out. She was awesome!! She went above and beyond. I called in confused about something, she patiently clarified if for me. read more

The service here was horrible!!! I went to get packaging for my baby nephew for his Easter basket and so I asked the the manager if I could refund it without the packaging and he said you could! So I took it to the car and took off the package wrap put it in my car so I went to the refund and I gave the lady my Package to refund. She told me " We can't sell it if it dosent have the package!!" So I told her the manger told me that I can refund it without the package so he came to me and said rudely and never how you should ever talk to a customer "WE CANT TAKE IT BACK WITHOUT THE PACKAGE YOU SHOULD HAVE ASKED ME !" even though I did multiple times and I even reminded him I don't know if he forgot I told him but he is forgetful so he shouldn't even work there and I don't get how you can let teenagers steel alcohol drink and let it slide but when I just want a wrapping that you can easily seal back anytime it a big deal the rudeness and careless worst service disgusting and rude! Wasted my time and there was no one working there only one person nobody was working at the ice cream place and there was a girl waiting 15 minutes for someone to help her !!! Stop wasting my time and others rude service ! Worst manager! read more

I would give his place a negative 10 if I could RUDE and slow and they have no idea what is going on I sign and paid twice for the same medication and they did too bad pay or you won't get your medicine so I paid twice thank God on AMEX so they will make it right dumb and dumber. read more

Plenty of parking, each visit I have been here that has never been an issue. The location itself has multiple access points for vehicles to come in and out. When you walk into the store, it's like every other Rite Aid location, nothing different, same lay out. Every items I looked for was easy to spot thanks to the signs that indicate each section of the store. When it comes to checking out, they dedicate store workers to make sure you don't stand in check out line to long. Each time I checked out, I never waited more than 3 mins to reach a cashier. read more

I've had several trips to the pharmacy here and it has gotten so much better! All my prescriptions come in the white bags. I've noticed that the wait times have shortened as well. I love the selection for vitamins although my favorite options go by fast since they usually have them at unbeatable prices (bogo free). They have some really awesome make up brands and I just saw this location add two more brands to their selection: Elf and I forgot the name of the other one but it starts with a K. Its normal to see brands such as Maybelline, Revlon, and Wet n Wild at bogo 50% off. Sometimes I just go down the make up aisles to admire everything. They have a small selection on press on nails but it is curated very well. Their selection of Freeman's Mask tends to be cheaper than most other locations. Their photo services are great. I've had to make some prints several times and it's always been a breeze. The photo kiosk is generally easy to manage and is user friendly. They have a great selection on ice cream, and let me tell you, it has always been worth the wait. I know sometime sin the afternoons and evenings it can get a little long to wait but it's always worth it! Thank you to all the staff for always maintaining this location in such a great shape. read more

I'd give this pharmacy a negative 5 star rating if I could. The pharmacy staff here are inept. Argumentative. Rude. Smug. Disfunction starts at the top. They fail in customer service, at every level. I have filed a complaint with the Dept. of Consumers Affairs. (pharmacology section) They filled a prescription according to their own will. My doctor prescribed 150 pills. My doctor and I discussed, in his office, why and how I would administer my medication. This pharmacist elected to supersede the doctors orders on the written prescription and filled it according his own desire; as if he had prescribed the medication. This 'slap' move was...I believe, because I became agitated with the clerical staff...who was extremely inept. They always are. Now I have to clean up their mess. I have to prove to another pharmacy why I need those pills they short changed me. (and for the refills too) Another doctors visit could possibly remedy the situation. I would, of course, need to pay for another visit...explain to the Doctor the situation. What a waste of all our time + money. All because this Rite Aid pharmacy chose to be obnoxious. read more

Their customer service/awareness could improve a bit. The store is waaaay cleaner and appealing aesthetically than their prior location on Gladstone. They still have Thrifty's ice cream which is a huge plus. Their prices are a little more expensive than Target. Their parking lot is open and easily accessible, plus they have a drive-thru pharmacy (another huge plus). read more

Rite Aid - Drugstores Near Me - Sylmar, California

Slowest pharmacy ever. Call it in at 9 am. Recording tells you it will be ready at noon, showed up after work at 6 to pick it up and I was told it would be ready in 20 minutes. They don't start filling your prescriptions until you show up to pick them up. Always long lines. They are very understaffed. This isn't the first time this has happened. Over it! Changing pharmacies. read more

Every time i come to this store the staff is always so wonderful to me, so kind and helpful with any questions or things i need. They totally look out for their community. The manager Yolanda is always so nice and pleasant to deal with, she always so nice to my kids as well and trust me they are hard to handle especially in a store. Best rite-aid i have every visited by far!! The management and staff are up to par :) will always go here for my daily needs. read more

Great service. They do a good job making sure the customer is taken care of.

DO NOT GO TO THIS PHARMACY!!!!! The employees in the pharmacy are extremely rude they do not know how to speak to people.?They need to take a class on people skills. There were 3 people on front of me all were treated horribly by more than one pharmacy employee. I decided to take my business elsewhere. They only reason I chose 1 star is to be able to post this. read more

Worst customer service from the pharmacy! Literally the one who was supposed to rung me up left me talking as she walked away to the drive thru i wasnt even done talking!!! And all the pharmacist didn't even bother saying anything! The pharmacy should be closed just as all other rite aid pharmacy read more

I went today and I was very disappointed I shop at rite aid all the time I ask the cashier if my 4 year old could use the restroom and she said their where out of service and I had to take my son outside to pee and I pay my stuff and another lady came in the store she was not buying and they open the restroom for her they lie to me!!!!! very bad customer service !!!! it was a short lady Hispanic im a customer from their and she denied the restrooms but she open it to another lady that wasn't shopping !!!! read more

Horrible services as you can end up waiting for 20 minutes to buy a stick of deodorant!! Has always been this way even after switching locations around the corner. read more

Came to Rite aid Pharmacy and did not have a good experience with the front desk at the pharmacy. Seem very frustrated with customers and was answering back rude. I didn't make a complaint to the pharmacist thank God she was not the pharmacist 'cause I would've been very embarrassing for her to act that way. Hopefully she has a better day. read more

Horrible customer service. My prescription has taken way too long to fill- they blamed the doctors office but when I spoke to the doctor they said the pharmacy just wasn't doing their job. The lack of communication & professionalism at this location is beyond ridiculous. Don't go. read more

I come here because it's close by my home, but the lines are always so long. The tellers seem nice but there's not enough of them, and their a bit slow, which is understandable when your over worked and short staffed. The pharmacy is another thing. The medicine is never ready on time, and I take medicine monthly and they are always changing my fill date. Two months ago it was on the 14th last month it was the 16th and now they said they'll fill it out on the 19th. It's like their fucking with me. I'm gonna change pharmacy's to a mom and pop shop. It's easier on the stress levels lol. Other than that the store prices are expensive their only cheap thing is beer. Other than that the place has good people working for them but I'm not stoked about stopping here ever. Hopefully your visit will be different but I highly doubt it! Hahahahaha read more

Worst pharmacy in the valley. Worst convenient store in the valley. The lines are always to the back of the store, the clerks are slow as hell. I only come here out of necessity. Terrible store, terrible service. Hate it. read more

I was looking to buy a pair of inexpensive headphones so I went in this Rite Aid. No one working the floor. I finally found someone to ask and she said that she would page someone to help me. I waited and waited but no one came and then I could find no one to ask for assistance. I just left. read more