Worst customer service at their pharmacy! Very rude. And they never answer the phone.

Holy lord WORST PHARMACY EVER. I've been trying to reach them for over three hours. The front store staff are no help either. Goodbye rite aid forever. YOU ARE OFFICIALLY THE WORST PHARMACY AROUND. read more

Rite Aid - Oh my holy lord, this is the SECOND time waiting 20min to speak to anyone in the pharmacy staff. I've been trying two hours to reach em - Drugstores Near Me - Glendale, California

Manny A. "Emmanuel" is always kind, funny and super helpful! He is always willing to go above and beyond while making us laugh!! Thank you Manny A. for making me laugh at the end of my crazy day!! Thanks you!!! Angel S. AKA "The Crazy Ice Cream Lady"!!! read more

I have visited this Rite Aid for years. The employees always greet me with a hello. They are so friendly, respectful and professional. Todays visit was to obtain 2 vaccines I needed. The consents for the vaccines could not be found by the fill in Pharmacist. As I left, Manny asked me to wait. Manny went to the back of the store and printed more consent forms. I was able to leave with the needed/requested vaccines today. I am so thankful to Manny for going beyond the call of duty and making sure that my visit to Rite Aid was exceptional. I felt not only relieved, but also cared for. I also received a $5 reward for purchases $25 or more for getting a flu vaccine. Manny made sure I had this discount with the purchases I made. Manny is wonderful!!! Thank you read more

Customer service at pharmacy is near Zero, you have to wait hours to get your prescription to fill, and that is if you are lucky enough that other clients in front if you don't have any extra questions, I hav never seen more than one technician woking at counter read more

This Rite Aid is pretty bad. They have outrageous wait times and the staff is rude and incompetent. Good parking lot, if people knew how to park. They never have medication ready and forget about trying to get someone on the phone. read more

Terrible service. The slowest, most apathetic group of people I've had to deal with. I feel bad for them but worse because I was unable to get my medication read more

I tried calling several times but no one answered the phone. I don't know why it says open 24 hours if the staff can completely ignore phone calls. read more

This pharmacy is sub par. They answer the phone maybe 1/10 times, if lucky, and there are constant issues with how long it takes them to fill my prescriptions. There are also constant issues with coverage, which should never be a problem and is always due to them billing the wrong place. The only decent thing about this pharmacy is all the parking. Overall it's extremely frustrating to come here and the only reason I do is because it's so close to my apartment that any other place would be more of an inconvenience. Do yourself a favor and don't come here if you don't have to. There's always a line, they never answer the phone, and they're always late on filling prescriptions, no matter how important they are. read more

Asked my new pharmacy to request a transfer of my prescription from this rite aid to another pharmacy. Still waiting for the transfer after 4 days. I also did the same thing for my other prescription from rite aid in south pasadena, they did it within 1 day. rite aid in glendale doesn't care and incompetent. read more

This pharmacy is scamming people out of money big time!! They need to get sued!!! They are short changing ppl's prescriptions and then charging them extra money to get refills because they give them half the amount that's prescribed on the bottles!!! My husband has to take cortisone to stay alive!!' His prescription (it says on the bottle) calls for a quantity of 120 pills. He counted them this time and there were 70!!!!!! In the past he went to get a refill and they charged him extra $50 and told him he has been coming in too early!!!!! He takes his dosage just as prescribed there's no way he should be running out!! He's not the only one there was one day he was there and they did this to three other customers!!'n you better count your pills when you go here because it's highly likely they aren't giving you all your pills!!! He had to go one week without them and his body was basically calmly shutting down!!! Someone please open up a lawsuit!!!! Also I went to the filtered section and they filtered a ton of complaints about the pharmacy!!! Gotta love shady Yelp!! read more

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Terrible!!! My dentist called to prescribe me antibiotics, talked to a lady called Rina I believe, when I went to pick it up they said there is nothing with my name for pickup. I go to my dentist to pick up the prescription in paper the next day, so I can fill it in person at the pharmacy. They took it. Then a few hours later I get a text message saying my insurance denied it because "it's too soon", meaning they won't cover it because they see the same prescription was filled yesterday, except Rite Aid says it's not in their system, and the person who took the order is not available either to explain. I then tried to call the pharmacy to find out what was going on, they kept hanging up on me. I called my insurance, Blue Shield, they called Rite Aid to clarify and they also kept on hanging up on them. Even they got pissed and recommended me to change pharmacies. This is on the worst experiences I had with any pharmacy, ever, and I come from a third world country. read more

The rite aid in Glendale California is the absolute worst!! There needs to be new management, a revamp, or something! It's ALWAYS backed up. I don't have 45 mins to an hour to wait for a prescription that should be ready the same day if it's sent in the morning! The line is ALWAYS crazy long. I had to go at midnight tonight to not stand in a line. But, now I'm missing one of my prescriptions. I did not receive all of my medicine. I have HAD IT with this lackadaisical pharmacy. It's really awful!! You should see your reviews. There are 2 stars!!!! If I could give Zero I would! How can a pharmacy be this unreliable??. They have 1 job - Fill prescriptions. I don't get it. So now I guess I have to wait until midnight 7.22.22, another full 24 hours in order to get a prescription that I HAVE TO TAKE DAILY AT THE SAME TIME!!! Please, please, PLEASE change your management. Your business is AWFUL!! REALLY UNSATISFIED CUSTOMER read more

Good store but they take way to long to answer the phone at the pharmacy. If they are too busy they can just inform me and tell me to hold on. read more

I'm bummed that I didn't catch the name of the friendliest guy that helped me and my family at the ice cream area. He was so sweet and he was so great with my lil one. Earlier in the day my lil one asked her Papa if she could take him out for ice cream. It was the sweetest thing. When we were at Rite Aid, she asked him what he wanted and we let her order. The clerk took his time in asking her questions, and waiting for her responses. I was SO glad the employee was so patient with her. My lil one is a tad speech delayed and so she's not only shy but can sometimes be a lil tough to understand unless you're really paying attention. That was the case with the employee. He was so patient and was listening closely. He asked if she wanted a cone or a cup, one scoop or two, etc. After he got the ice cream that my lil one ordered for her Papa he then took her order. It was so nice of him to take that much time with her. When it came time to pay, my daughter waited for the total, gave the clerk her (our) money and waited for the change. She said her thank you and everything. I cannot thank the employee who helped us enough. He really made my lil one's night. She had such a great time ordering ice cream, paying, waiting for her change and receipt, the whole 9. I was walking around the store shortly after having gotten our ice cream. I didn't find the items that I was looking for. I didn't get ANY help from anyone else although I was looking to see if there were any other employees around that would be able to help me. I do NOT AT ALL care for this store for anything else. I haven't been able to get prescriptions filled here. They always seem to be out of stock of the things that I need. They have a lot of disgruntled customers, all the time. The clerks in the front are not the friendliest. I have asked for help with different items and nobody was willing to help me. So, I can understand why this store has the horrible ratings that it does. I have first handedly experienced the same horrible attitude and lack of customer service. It stinks. So, the only reason I come here anymore is because it is close to our usual grocery store and because my lil one likes their ice cream. Other than that, unless there is some crazy emergency or something, I won't be in here for anything but ice cream!! 5 stars for the ICE CREAM only! read more

Came late night and needed help with several of the items on a list I was sent for, thankfully a gentlemen by the name of Danny helped me out. He went out if his way to actually find a couple of items I had no idea what they were or where they would be located. Thank you. read more

The worst Pharmacy staff. Totally unhelpful and only help you if your Armenian.

Terrible pharmacy service. Always out of stock and takes days to finally get your prescription. Will be switching to another pharmacy.

I wish I could leave no stars it seems like every nite they come up with an excuse to close the worst store ever. You go there late at nite to obviously get something you absolutely need and they are not open. Man this store sucks and they need new management. It used to be in retail customer service is number 1. Not even close today. Rite aid GO TO HELL!!! read more

I always go to this rite aid for my moms prescriptions but this time I went in for my covid vaccine shot. The workers were very friendly and the pharmacist was not only friendly but helpful when I came to asking my questions. I was in and out of that place so quickly. Didn't even feel the shot. I would recommend anyone needing to get there vaccine to just make your appointment there. And if you do happen to have to wait a few minutes don't make an issue and just wait. Oddly enough they might just be a little busy. read more

Terrible service that they make you wait hours to get your prescription which should be ready way ago.

I don't mind going in to ride aid stores. First it has the medicines you need and hopefully you don't! Second they got treats and I always end up buying some sneakers or kitkats.. They basically got everything as a small market but only a bit more expensive.. It is open 24 hours so that makes it even more convenient.. read more

Rite Aid - Cool lighting signs .. - Drugstores Near Me - Glendale, California

Security is more helpful then the staff at night.. They need customer service training... read more

Rite Aid - Drugstores Near Me - Glendale, California

Worst experience ever. The pharmacy tech does not know how to use the computer. She was unable to process the insurance. She was rude and didn't want to ask someone else for help. After 45 minutes the pharmacist came and processed it. 60 minutes later and I'm still waiting for my medication. Best part is that there is literally no one in the store. I don't understand what kind of costumer service training they give their employees here. I am taking my business elsewhere! read more

Rite Aid - 60 minutes later and I'm still waiting for my medication. No one is here. - Drugstores Near Me - Glendale, California

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Top_most impressed w/ Roland and his "Mgmt \ stocking" team ... my family is knowing The.BEST service and kindness ( allll too common , a.'zero' out there in l.a. ...) however , at 531 N Gln Avenue , we receive extra 'patience.replying' to every question ; fullly helpful to "reach" items_on upper rear shelving ; sincere greeting the very first moment we walked in and , most highly valued , an honest \ accurate info update when packaging unclear or "items out of stock" frettings ensue ! This store has been a respected neighborhood main-stay for many obvious reasons. Their h.u.g.e. 91206 storefront shares mega_parking lot w/ IHOP#708 , etal . read more

Yup. 2 Stars is fair. Why is there a line and I have to wait 10 minutes and there is only one person on the register?? Why do the people at the register take their sweet ass time when there is a line? Why is there a huge "nail bar" when you come in? Who would buy shoes at a Rite Aid? Correct me if I am wrong, but isn't this place supposed to be a Pharmacy? Now it is becoming a convenience store like in NYC or SF, but in suburban GLENDALE. I wouldn't be surprised if they sell sushi. WTF. Remind me never to come back here. read more

Rite Aid - Who the fuck buys shoes at a Rite Aid? - Drugstores Near Me - Glendale, California

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This Rite Aid has been my go to since I was old enough to walk there alone , some of my fondest childhood memories involve this rite aid but as of late the pharmacy is what I have needed to use and unfortunately the pharmacist there is sadly misinformed he believes he is allowed to speak to people however which way he pleases ... he abuses his authority and belittles patients he has absolutely no bed side manner and quite frankly bullies his pharmaceutical peers he blatantly states that " they don't know anything they are just technicians" he drug shames patients out loud and falsely denies claims through insurance he tried tearing the portion that clearly showed he didn't run it through my medical and when I asked for it he then gave it to me I went through my paperwork and since August I was eligible for dual insurance coverage and still am he just didn't want to use it and after I made my argument he stated I would get a refund in the mail .... He thinks " being on medicine is not normal" sadly Hayk the other pharmacist was fed up with his behavior and probably won't be back what a shame ... read more

This Rite Aid is the one I always go to for over 15 years. I like that it's clean and the remodeling they've done inside. I used to live in Glendale for 25 years and moved to Pasadena and still drive down to this rite aid. That's the last time I do that. The women Asian pharmacist is a completely rude person. She clearly hates her job and HATES being there and dealing with customers. I asked her a question and her rude response left me stunned. I work in a customer service industry as well and run my business successfully and can't imagine had I spoke to one of my clients that way. Shape up women or get out. No one has time for your unnecessary attitude. read more

I usually go to CVS for my prescriptions, but I came here to pick my prescription this time (I will be going back to CVS) stood in line for 30 minutes. The teller was helping customers that were standing around the window and not the customers that were waiting patiently in line--terrible customer service. read more

This pharmacy will only help people when they are Armenians. They suddenly switched the manufacturer to my medication. The new manufacturer got me very sick. My doctor told me that, by law, they are not allowed to turn me away if I need a specific brand of generic medication. They don't want to deal with me. I did a lot of hours of research to see which supplier carriers the brand that doesn't make me sick, and that supplier is Mckesson. Rite Aid uses Mckesson but they don't want to go out of their way to order my medication. My life has been thrown into chaos by this situation. Save yourself headeache, especially if you're non-Armenian and don't go here. If you're not Armenian don't live in Glendale at all. Glendale is a ghetto for old Armenians. You'll feel like a second class citizen no matter how favorably you look on Armenians. Live in Glendale long enough and you won't be favorable any more toward them. Everything in this city is run on an extremely racist manner. The system of how parking tickets are handed out. The system of who in your building gets a good parking spot. Even how you get your medicine. I hope Cynthia loses her job. Because I've left numerous messages for a response back (for the whole month) and I never got one. Next step is complaining to the better business bureau. read more

I had my prescription called in and went to pick it up and the lady at the register said its like $79.00 and I said was my insurance not applied she said no you don't have insirance . Like really I have been going there for over 5 years with the same God dam insurance and she tells me I HAVE NO INSURANCE what kind of service is that. Wow this is u real. I have had the same insurance for over 10 years and this tells me she doesn't know how to do her job. So the pharmacist ran the prescription and my insurance was applied. This is terrible service!!! read more

Good service at night come all the time I weekend nights the people here are pretty nice they're always busy and willing to help when you ask. Plus the tall guy seems to know everything in that store. Im always able to get what I need even when I'm half awake. read more

OMG why is the pharmacy line always so freakin long!!! The employees are sweet... They get it. They try. There just isn't enough of them and they get snagged up with some people and oO boy ...you're going to be there for a while. I always get prescriptions here and lately a whooping cough shot. Someone ahead of me always decides to get dramatic with the employees and make things take longer. Doc writes the prescription, they fill it. Have a problem with your prescription take it up with your doc. Have a problem with cost, take it up with your insurance. Just for the love of gawd ...keep things moving. Lol +3 stars for patient and sweet employees -2 stars for long lines [i hate waiting for anything] read more

Well after long 8 hr drive and checking in to hotel pretty late the misses takes shower and the hotel shampoo and conditioner does not agree with her yea. I had search discover and share. And thank you rite aid. Growing up in Los Angela's makes me no stranger to rite aid. But one I went to as kid was not 24/7. But main thing I remember and brought smile to my face was they still serve ice cream so yea I order one scoop on cone. While my wife explored store that we only came to get conditioner for and ended up spending 70$. But honestly don't mind and appreciate places like this that are open late for random needs. read more

I like Rite Aid compared to Walgreens and CVS because they remodeled their stores recently. I'm telling you, that shit goes a long way. Because otherwise, all those places are the same. They all sell the same thing, but Walgreens and CVS make me depressed with their blank decor and sterile florescent lighting. Rite Aid has nice wood trim and pleasant mood lighting. I think it's trying to seduce me into buying stuff. It worked. Rite Aid is also superior to Walgreens and CVS because they have Thrifty's ice cream. Thrifty also used to be a pharmacy chain back in the day, but they must have got bought out by Rite Aid. That must've been a bitch, huh? Getting bought out? Although maybe Rite Aid bought Thrifty's just for their ice cream because that shit is worth it. It's the best ice cream you'll ever have, albeit that opinion is tinged with the nostalgia of my childhood. I remember making the short walk to Thrifty in the 100 degree summer heat and being too broke to buy ice cream. I'd just watch other people buy it and pretend I had some, too. The best flavor (in my imagination) was mint chip. Well, when I finally got my hands on some money through kicking ass at dice games at school, I bought me some mint chip at Thrifty's, and it didn't disappoint. It's also dope that their ice cream comes in a cool cylinder shape due to the scoop thing they use. It makes it taste better. Trust me. It's like an ice cream gun that they load with the flavor you want and shoot it into a cup or cone. You should get a cone, though. It'll make it taste better. read more

The person working the pharmacy at 11:30pm on 12/28/19 is SO incredibly rude. Their fax machine is down and for some reason it's my problem with a healthy dose of attitude. Don't ever send your prescriptions here. read more

My evaluation is about the pharmacy. I was satisfied with their service before Covid. Now it is horrible. After my doctor places an order, it takes endless amount of hours to feel the prescription. And when I called them , they were not even able to tell me how many more hours I should wait. read more

So I was thinking of switching pharmacies because CVS is unsure as to whether they'll get my prescription in and the weekend is coming so I won't be able to reach the doctor to switch. Whomever I spoke with in the pharmacy was very rude and non-empathetic. I explained it's pain medication and I'm already behind a day, nervous weekend is coming. Asked if like the other pharmacy I just spoke to she could check and at least tell me they have it or it's coming in? No, we don't do that she said. But I've got all the information right here I said, no our pharmacist would have to see it. Ridiculous and glad I didn't switch, I don't like rude service anywhere. read more

Review is ONLY based on the ice cream. This place used to be a Thrifty's then it got bought out by Rite Aid. The ice cream remained and it was like a walk down my old childhood memories. http://www.yelp.com/biz_photos/1_jXL4BdBKbf5_TUdgaUvg?select=1pvqpPDifl3x3SUYNqUYxA#1pvqpPDifl3x3SUYNqUYxA Cherry Chip, yup 5 stars. One scoop 1.69 Go now! Mint Chip is pretty good too read more

Rite Aid - Cherry Chip Ice Cream Cone - Drugstores Near Me - Glendale, California

I don't tend to leave bad reviews but do not waste your time trying to get anything from the pharmacy here. They take forever, the staff won't even look at you until they feel like it. They give vague and false reasons as to why certain meds can't be picked up. In my case they said the meds couldn't be picked up until the next day only to find out the meds couldn't be picked up at all because there were no available refills. Why make things up?? Why say all the meds were available and ready to be picked up if there were two missing? It's unfortunate and frustrating that this is one of few 24 hr pharmacies available. read more