This is what a shop should be, and why online shopping will never replace the storefront…read moreexperience. The level of customer service I received here was truly remarkable -- far beyond what I was expecting and would have been happy with. Jennifer went above and beyond for me. It is clear she loves what she does, and values the customers who enable her to do it.
I live in Wisconsin but have family in CA. I visited LA in July of 2016, found this shop while strolling around after brunch, and purchased a pair of extremely unique, artisan earrings that I immediately fell in love with and started wearing every day. After a week in LA, I headed up to San Francisco to visit friends. After a jam-packed day walking and taking Ubers all around the city, I got home only to realize one of my beloved earrings had fallen out. I loved these earrings so much that I saved the one I had left, and decided I would call the shop to see if I could order another one.
Days turned into weeks, which turned into months, and I never got around to looking up the shop (I couldn't remember the name, so I was going to have to dig through credit card statements and try to find the charge). Although I had sort of given up on the earrings by that point, I figured it couldn't hurt to bring the singleton back in December when I next visited. I talked my mom into going back to that part of town (not a hard sell!), and peered in the windows until I identified what I thought was the right place. Sure enough, in the back was a small display of earrings in the same style (a very unique weaving/beading technique) that was clearly by the same artist, but my exact earrings were not there.
I approached the woman at the counter to ask if she had any more of those earrings, or if she could get more. I told her my story, and how I had been pining after them for months, and that I loved them enough that I would be happy to be able to buy them again. She told me that the artist who makes them had sort of been scaling back, and that she wasn't sure if or when she was going to be able to get more, but that she would try. I gave her my phone number, thanked her for making the effort, and headed out. Sure enough, within hours, Jennifer called me back, told me she had spoken to the artist, and that she would be able to get a pair for me within a few days.
Due to a family vacation, the only day I could pick them up was the day after Christmas. I called in the morning to confirm they were there, and Jeni answered the phone. I told her how excited I was, and that I would be coming in later that afternoon to pick them up. She told me that she wasn't feeling well, the store was dead, and she was hoping to go home early, and asked if I might be able to come any earlier. Unfortunately, my parent's house is not close to her store, and my mom was out with the car running errands, so I was trapped until she returned. I told her that my family was leaving early the next morning to go spend a few days in Los Olivos, but that I would stop in when we got back to LA.
Not only did Jennifer insist on staying at the store until I could get to her (she told me she knew I would want them for my trip!), but once I got there, SHE WOULDN'T LET ME PAY FOR THEM!!!!! Yes, that's right. Losing the earring was completely my fault, and I never once expected not to pay for the second pair, which she had gone out of her way to get for me. And she absolutely INSISTED on giving them to me. I was honestly dumbfounded.
This is a situation where I already would have been extremely happy and impressed simply because she followed through and got me another pair. The generosity of spirit she showed is truly something you don't see every day.
Thank you again Jennifer. I still wear them all the time, and never without those little clear plastic backs!!! I'll see you next time I'm in LA...