This review is on the second time we have used Rino's Tile & Stone for stonework for a kitchen. The first experience was as expected, the second has been differnet. Not that all was perfect for the first job, they sent a spinning drill bit across the granite that required someone to come out and spend an entire day buffing it out, but at least they did that. This second installation, we ordered a new sink that was in place when they came to template for the countertops. The templater actually moved the sink a little and explained that it had to be moved to ensure it would fit. Great, glad he caught that. However, when the countertop arrived and was installed, the holes for the faucet, etc. were cut in the wrong place, and no faucet could be installed. The holes were flush against the flange at the back of the sink, the nut holding the faucet in place could not be installed. As a result, we had to have Rino's use a plasma cutter to cut out the flange on our brand new sink so the plumber could install hardware. To make matters worse, they blamed us, claiming that our sink didn't fit, rather than that they cut the holes in the wrong place. There was lots of room, 5" of stone between the edge of the sink and the wall, they just didn't use it. But not to worry, Rino's said that they were not going to charge us for cutting up our brand new sink, so we should feel grateful. Throughout the process of getting the sink to fit in an improperly cut piece of stone, the folks at Rino's have continually insisted that the holes are standard, and our sink was wrong. This is a custom kitchen, which means a custom measurement, and the equipment that we have in place, that they moved to put into the right place, should have been accounted for correctly.
The stone is beautiful, but others in town have the same stone. The only difference between Rino's and the other counter top outfits is the care that is taken, and the customer service. On those two counts, Rino's fails miserably. I would encourage everyone to look elsewhere. read more