0 stars. I do not recommend buying from this dealership. Found a truck, made an appt. same day as…read moreit was a 90 min. drive. Texted salesperson was on our way & we got to the dealership ahead of our appt. and waited about 30 min for the salesperson and then saw the truck drive by, SOLD! Don't worry, Salesperson was sorry. Manager said the other person got there first. BS, they knew we were on our way and they sold it out from under us. Salesperson and the manager walked away laughing; definitely not good or honest business.

My wife had a 10am appointment this morning for an oil change and look at tire that was out of…read morebalance. 2 hours later, they haven't even looked at the car. They didn't even tell her there is a delay. I STRESS SHE HAD AN APPOINMENT. I have NEVER heard of this in the 40 years I have been driving. She has a 2016 Pilot Elite and we are going to trade it in for a new vehicle. Since she was there killing 2 unnecessary hours, she walked around lot looking. Not one person came out to answer questions or show her vehicles. Guess where we will NOT be looking for a new vehicle. Richardson Motors! THEY SUCK. THEY ARE THE WORST IN DUBUQUE IF NOT IN THE STATE OF IOWA.

The service is top notch. Their work is excellent. Very, very impressed! I recommend them hands…read moredown. We need more business ethics like theirs.

They cut corners on the repairs in 2015 to my 2013 Impala. My car was in perfect condition until a…read moretree limb fell on the roof right behind the sunroof after a really bad storm in May/June 2015. They left metal shavings every where that caused rust on the door hinges and caused issues with the windows rolling up and down, they didn't install the front windshield correctly and now there is a whistle, sliced the weather stripping on rear quarter glass and didn't admit to it, the roof molding pieces weren't installed in the right spot, there is a vibration from the sun roof cover, after repair there is a rattle in the rear end (same thing happened after taking my previous car there). After taking my husbands truck for repair after hail damage, they didn't realign the hood correctly. When all these issues and problems were brought to their attention, they refused to correct them and were very dismissive.

I had a great experience with my purchase of a Kia Niro a week ago. My experience with CJ and…read moreeveryone else on the team was very positive. I had thought the technology might be overwhelming, but CJ did a great job explaining it in a way I could understand and did all of the initial set-up for me. He accompanied me on two separate test drives with absolutely no pressure to buy.This was the best car buying experience I've ever had!

Wow!! What a team you have over there. I drove all the way from Cedar Rapids and you earned a buyer…read morefor life!! Thankyou Thankyou Lukas think about management. You deserve it

The trunk of my Fiat just came undone on one side and I'm in the middle of moving, so I really…read moreneeded a vehicle. They were kind enough to give me a loaner and Dan is always in good humor. They do a great job at reasonable cost, and do what they can to make the customer happy. I've used them before and am always beyond delighted.

These guys are not only friendly and cooperative, they fixed my Fiat back into perfect condition…read more And all the while being so efficient and lovely. I can't say enough about my great experience at Toys Done Right. Plus, they fixed their previous grammatical goof (Toy's Done Right). For which I am also grateful, as are my literary friends.

If I could leave a zero I would. My insurance company recommended this place after my bf hit a…read moredeer with my SUV. they came and got my SUV which was 7 miles and charged me 150$. My car was brought there the end of March and I heard nothing from them until the end of April. My car should've been totalled, they gave my insurance a estimate of 7k and when it was FINALLY fixed in mid June they charged over 10k which meant it should've been totalled. The car drove one week and never drove again. It was towed back to Abra, where it literally sat with no answers until September. When they said it needed a new motor and it was nothing to do with their work on the motor. This SUV ran perfect before it hit a deer and was supposedly "fixed". Terrible service department and the receptionist is so rude to everyone. Go anywhere but here. ​​​

Abra worked with insurance company Everything happened in 36 hours Can't ask for more than thatread more

Sarah Kimbriel and Rob Hoffman were most pleasant and professional in our purchase of a F150. Every…read morestep of the process from learning about us and what we wanted to handing us the keys to the truck was made pleasant and professional. We recommend Sarah and Rob at Finnin Ford when you are looking for both the vehicle and experience you want. - Doug, Jackson Junction

Brought my elderly parents to look at a new Explorer as they are shopping for a new car. The…read moreExplorers are parked at the top of the lot over 100 yards from the building. We started looking at the outside of them and a salesman walked up from the building which was nice. They liked a gunmetal grey model but could not really see inside. I asked him if he could get the keys and open this one so they could sit in it and check out the fitment. The salesman said to come down to the building and go from there. I said but the vehicle is here they want to see why would we go way down there? I asked again if he could just open this one so they could see it. Meanwhile it was 38 degrees and a little windy as my parents are standing there. He said again come down to the building and go from there. I got agitated and asked why he thinks I should have my 80 year old parents walk over 100 yards down to the building in the cold when we are standing at the vehicle they want to see??? He said "Well whatever, if they want to see this Explorer come down to the office and get the keys!" Waved his hand and walked away. Boy was I pissed! Took my parents over to Chevrolet where they came out and opened any cars they wanted to see. Done ranting for now. I'll remember that experience for a long, long time.

Incredibly honest, and did fantastic work. Could've charged me a lot more. Great to know there are…read morepeople out there like them. Highly recommend. Hopefully we don't need their service again anytime soon, but would be glad to send business their way.

The owner, the girls in the front and the mechanic are the kindest people I have met in a long…read moretime. I was really blown away by what they did for me and my family. This was my first visit to Iowa and it's beautiful and that goes for the people too. Me and my adult kids were going to the fair when my suv needed an alternator suddenly. Cliff checked my vehicle and found I needed an alternator mine had stopped charging my battery and my dash was lite up like Christmas. I was quoted a fair price and the got it done so fast then delivered it to me at the hotel. Great service thanks so much to the owner who drove me back to the hotel while it was being repaired so kind and we were able to make the fair and the concert!

My windshield needed replacement, and they did everything professional. They even gave me a loaner…read morefor the day.

the receptionist is awful, accusatory and could care less about you. The owner at first is very…read morenice, but if anything goes wrong he starts yelling and dropping f-bombs on you trying to bully you. I have them 2x to get the work done right and it still wasn't, went to pick up my key fab and they said they hope they could find it. I expressed my disappointment inf the pock marks, faded paint and paint wearing off and he started screaming at me telling me how much he works and dropping f-bombs directed at me. I am a small woman that paid him 1200 to put on a new bumper and paint it. The people in this place are riding a thin line of insanity and just bully you and don't stand behind their work.

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.