We were helping out a friend whom had moved away and she needed to empty the unit. The staff at this Hesperia location have been so helpful and courteous through the years she had utilized the unit. When we went to access the unit, the property manager was professional and helped to access the storage unit. He went above and beyond to help us out in helping our friend. You don't see that value these days working with someone you can trust. Definitely recommend and would use this storage facility. read more

Very good experience with the staff lady Taiger. She helped me with getting my storage and discounts. I appreciate her. Great service thank you very much! read more

If I could leave less than one star I would. When we started just a little over a year ago are the storage unit rental fee was about $150. It is doubled in that amount of time. They never ever answer their phone. I've been trying to call them to find out how I can go about canceling my unit. And whenever I go in there never there. It just says that they're out on the property and to call the phone number. I have left over 20 voicemails and they never respond. I've even tried calling corporate and corporate sent them an email telling them to call me and they still haven't. This is the worst most unprofessional company I have ever dealt with. Do not trust them with anything! read more

I had the best experience not only is the place very clean but the young lady crasandra is very knowledgeable answered all my questions she is very professional and so kind! I absolutely recommend this particular storage facility. It's a comforting feeling knowing my belongings are in a safe facility. read more

Great service awesome people and clean and secure facility 10/10 recommend The ladies there are great and they make sure that your belongings are taken care of. They go above and beyond! read more

This place has been a nightmare to deal with. Most of the time they don't answer their phones. There is a rat infestation that gets all over your things and you're lucky if you can salvage anything, I noticed it around May of this year. The people there have an I don't care attitude. You pay all of that money for nothing. You are better off storing things in the open desert. The place was pretty clean about a year ago. They are now trying to do damage control regarding the rats, too late, ie having black boxes. The fees are another issue. If I could give them zero stars I would. read more

If I could give more stars I would for sure, fast, Friendly and very reliable. Clean facility for sure. I use multiple storages from San Diego,San Bernardino, Los Angeles ,orange county. so in my experience this is a great facility to store your contents. I could not say enough about patty and Jim for all the great help they provided for us to get the storage we needed . You guys are great and will be using you're location for my jobs in this area... i definitely do and will recommended you guys thank you... read more

So the staff is nice and the space is fair although the unit does not seal so well and after a while there is a lot of dust. The keypad to exit the premises does not work well. Some of the keys don't work well so unless you press incredibly hard you won't be able to get out. The emergency number is useless because no one ever answers. Creating an account online is a pain because even if you follow the directions it won't create it for you. For example one of the fields requires either the gate number or your phone number. Guess what? when you enter the gate number it says: Only use numbers. The gate code starts with an *. So no go. Take the asterix out no go. Use your phone number no go. Lost 20 minutes. Gave up. The only reason I give it 2 stars is because the staff is nice. read more

I was here because I purchased a couple of storage units via online auction. I was greeted with a smile by a "Marchea". She helped us thru the process and was very professional in the process. She seemed very knowledgeable and made things very easy for us. As Marchea took lunch, "Nikki", her manager helped us thru the process with the other unit. Her was help as exceptional as Marchea. Again, very knowledgeable, pleasant, and easy to work with. The owners of this facility should recognize the asset these 2 ladies are to you! I will defiantly be back for business with these 2. The facility was clean and properly taken care of. What a pleasant experience! AND they maintained their cool all while it was soooo humid and the power kept turning off. Thank you again LADIES for making our visit pleasant!! read more

I recommend checking this twice before considering to take this place. I was only 2 days into a new month still in storage and got charged a whole f$&@ month $32 !!! NO Proration!!! And in the begin I had to pay a $20 Administration Fee, wtf. And reserved a $19.95 truck 1 BR Apartment and just saw they charged me $29.95! !!! Big rip offs !!! read more

I had rented two 30 by 10 storages for many years I had a problem recently but in the 6 years renting from them I have paid late before probably 10 times and every time I told them "I will be in to pay every time" and so it did... I went in to pay this last week and they informed me that they have auctioned off all my stuff in both storages... These people are TERRIBLE!!!!! AFTER PAYING OUT OVER 30K TO THEM THEY DO THIS????? JUST A BUNCH OF SCUMBAGS... read more

Great prices and friendly folks work here. The gate hours are great, too. Highly recommended!

The customer service is always great the girls that work in there very friendly and always have a smile on their faces . Reasonable prices for storage to read more

Went here to rent a U Haul. Super nice people gave us an excellent price on the truck. They also offer storage. We will be doing business with them again! read more

They get 1 star but should be a negative stars for the worst customer service around not only did they bait & switch my payments which started at 100 a month to $220 a month but they do everything they can to take your stuff & aution it ! After 4 years of paying max rate 220 a month they wouldnt wait 4 days for me to pay them & autioned everything i own sinse i was a little kid about 10 -15,000 dollars worth of stuff in colectables furniture art work & my hobbies & tools ! I believe that they are in cahoots with the aution people & cut your lock & invitory the stuff. So they know whats in there & can be the only explanation for what they have done ! They would of gotten 400 more dollars from me if they would of waited4 more days & was planning on paying & getti g my stuff but instead have turned my whole life upside down & now own nothing because of there wrong doings& probably illegalthe guy that won the aution told me he would call me in a couple days to pick up what ever he was going to trash & its been over a month & have not ever been called & when i tried to offer him double what he payed for it he replied i want to go through it first ! So when i showed up to try & talk to him about possibly buying it back from him the storage people told me i was not permitted to be there & i could not buy my stuff bac k that he was the only 1 allowed to remove & empty the storage & that i wasnt permitted to call them either! I have been having night mares about loosing everything every night ever sinse this all took place & regret ever putting my stuff there ! Do yourself a favor & dont rent from them ! & if you have stuff there ? Would recomend getting it out of there as soon as possible read more

Please DO NOT TAKE YOUR BUSINESS HERE. This property has horrible customer service, and the property manager has no ability to solve any problems that you have, even if they are the fault of her employees Very rude, not only at me, but talking about other customers as they leave... RUDE . I've had a couple issues here within a few months of renting, and it seems like the headache will never end. First, the gate has a hard time getting in and out, 2nd they Always over bill, only a little but it ads up. if they did this to everyone...wow... In my experience, these sort of clerical errors are NOT THE CUSTOMER'S FAULT and you're reimbursed if not compensated for the mistake.. take your stuff elsewhere........ read more

If I could leave no stars I would. Management here is horrible. Especially the older lady. There has been a couple incendents with them the latest one I was at my unit one day and they called the police and said someone is digging in a storage unit so then the police show up and tear apart my car and some of my storage unit. Just a big inconvenience as I had to put my car back together and pick everything up in my storage unit. The people there know who I am I have been renting the unit for over 2 years now. You also have to enter a code to get in that is assigned to only me. So they plainly knew it was me. I have never been late on my rent and have always been very respectful to all the staff. I could keep going on and on about this place but that could take awhile. I feel like they are harassing me and for what? I don't know. I would not recommend this place to anyone. Save your time and money and rent some where else. read more

I feel at peace knowing that my storage facility staff actually cares about their tenants. I recommend this facility to anyone needing a storage. Thank you ... read more

We rented U-Haul trucks from them on two separate occasions. They were super accommodating both times. The first time, they found a hard to find truck and got it to us in time so that we didn't have to settle for a smaller truck, and we got it at the same price! The second time, they were concerned about the car trailer we needed and spent a lot of time verifying whether or not it would work. They just couldn't have been nicer, and we appreciated the excellent service. While we were there, I overheard a very polite and helpful phone conversation from someone who wanted storage space. Go to them for storage, and if you need a U-Haul, don't worry that there aren't many trucks out front - they will get what you need when you need it. Super reliable! read more

If no stars was an option, this place would definately get zero from me. Employees are rude when you call to pay bill, not to mention that they always are coming in after my spouse and I, acting like they're checking that it's really us, when they know the vehicles we drive and they know who we are when we code in upon entry.... Oh yeah prices go up all the time, and half the time they are to clueless to be able to explain the increase of cost on your bill..... Don't bother getting a storage unit here. read more