Hands down best storage place....im not a local in H.D I've had many storage units from to San…read moreGabriel Valley...and let me tell you when ppl treat you better than family and understand all life's obstacles this is the place.... Thank you Ladies xoxo

Amanda & Tami are great! Best customer service in the West. Facility & bathrooms always clean…read more The grounds are clean. They have all kinds of boxes & other stuff available for purchase. I highly recommend HSS to anyone for their storage needs.

No matter what, Hannah and the whole team just set me up for a win! Moving my RV here was the best…read morething I could ever hope for! Thank you! Extra Space! Easy to book. Easy to get in and out!

I visited the location to rent a storage unit. The office was locked and there was a sign to call…read morethe manager. I called the manager. He was out in the yard and would be in the office shortly I explained I was looking for a large drive up storage facility. As he was showing me what he had available the phone rang. He answered the phone and carried on a personal conversation that had nothing to do with storage while I waited. As he continued the conversation, it was clear he did not want me as a customer so I left. In the end, I found their prices are much higher than local competitors

This place is close to my home and super convenient. The manager Alexis is friendly and helpful…read more The place is a little dated but meets my needs. The monthly rent is competitive to other storage facilities in the immediate area. The facility is kept clean. They do not allow people to live in the rental units but I do see the same motorhome parked in front of a rental unit every time I access my storage space. I suspect they stay there during business hours and park outside the facilities overnight to return when the gates open.

These folks are worse than an ex girlfriend. Less than 3 days late the phone calls, text messages…read moreand emails start coming in (nonstop). Less than 2 weeks late the liens are attached to your storage with auction notices. I mean my storage is about $100. So in less than 2 weeks past due date on a $100 storage you mean to tell me my property is going to get sold to the highest bidder? You have to be kidding me! Anyway, look for someone else. I've had storage before (elsewhere) but NEVER with this much annoyance. There are better places. They've also raised my rent 3 or 4 times and I've been there less than a year. I was on auto pay and it paid but I got constant emails telling me I was late. This happened for about 4 months even though they via phone agreed they had the $$ and couldn't explain their system. Personally I think they are scamming folks to boot them out of their unit and make a quick buck in auction. Find another business. I'm at the Bear Vally unit but the company works the same anywhere.

I have been will them for 5 to 6 years and they have worked with me, but I got ill with an heart…read moreproblem and sold my units right up under me no call or email or letter just sold it.

This storage place is very clean and the office staffs are very friendly and courteous. I have…read morebeen a customer for many years. I highly recommend this storage place.

The facility is always clean and well lit. I had my things stored between assignments with the US…read moreArmy. Thank you for the refund on short notice on my new assignment. It was a rush job getting everything aligned for my move.

We have not had one problem since renting from you last summer. Your staff explained the rules. We…read morefollow the rules so we don't have a problem. My husband and I make sure we get in and out before the closing time so we don't get locked in. We don't wait until the last minute, so we have never been locked in. Everyone was nice to us when we filled out the paperwork and paid. We pay automatically each month. I have not had to talk to and have not seen a staff member since the first day. That's they way it should be. Great job. I appreciate the professionalism. I highly recommend this storage facility.

I will need storage in the near future. So after doing a search, I decided to try Extra Space…read moreStorage. I called and spoke with Ireland and set up a time that I could stop by. Ireland was professional, courteous and answered all my questions. I highly recommend ESS, and I'm sure Ireland will give you professional courteous service.. Thumbs up..:-)

Update to my previous review (centipede found in my unit; management was given seven days to…read moreaddress the cleanliness issues, with no meaningful change): on my final day at this facility, I was greeted by what appeared to be a black widow near my unit, and inside the unit I found what I believed was a dead gecko -- which turned out to be alive. I have since moved all of my belongings out and ended my time at this facility. I wish the team here the best of luck going forward.

I've had two different storage units at this location. This location frequently offers discounts…read moreand seasonal promotions, so it's been good for me. This location is gated, and you're provided with a code when you sign up. Also, the location provides security cameras throughout. There are multiple signs posted for a speed limit of 5 mph, which I think is great. It's nice for us to carefully and thoughtfully make it to our storage units. It's good to be respectful of the property. This is a pretty large self-storage facility. There's space for RVs, boats, and cars. The employees are always very friendly, even if there's a long line. My interactions with them overall have been very positive. I occasionally notice litter around the facility, but overall, the premises are kept relatively clean. They recently did some asphalt maintenance. They sent out emails and contacted us to let us know what was happening. We had plenty of advance notice, which was very professional. I like that I can pay online, pay in advance, and I can set up autopay. Overall, I believe it's a good value. The biggest thing I've noticed with my unit is that it gets pretty dusty, so I recommend the appropriate covers for furniture or mattresses. Even with the door closed and the unit being slightly elevated, the dust still gets into the unit. I decided to elevate my items this time and put them on metal shelving racks, and have a storage design of sorts. I didn't do that before, but since I've had many storage units over my lifetime, I've learned that elevating your items is better than leaving them on the unit's floor. Overall, I'm very pleased with this facility.

I wish I could give these guys zero stars. But unfortunately I can't. Their customer service is…read moreflat out horrible. The manager Alex poorly manages his staff especially when it comes to making sure customer payments are processed correctly. One time they said we haven't sent our payment but our bank records indicated that they cashed our check. We had to argue for two straight days and even presented our bank documents as proof. Despite that they rejected our assertions and insisted that we send a new check. They eventually discovered their mistake but not after us constantly asking to check. Alex and his staff are incompetent yet very condescending. Do not patronize this facility. Horrible customer service!!!

Let's just say if I could give zero stars I would, Horrible customer service especially the guys…read morethat work the front and Heather in management. The storage I rented and held all my furniture and personal belongings got flooded! Because of the s***y design of this place. I approached the guys in the office, who told me fill out a form and itemize all the damages and management will review it and resolve the situation. Well weeks went buy and come to find out the air heads in the front office never summited my paperwork! This is where Heather comes in,she initially apologized and said she will have it taken care of right away! Well guess who doesn't return phone calls or messages and must have fell off the face of the earth! That's right Heather! People do yourself a favor find another storage company, because this place is a rip off and management and employees are absolutely clueless,I have reached out to an attorney who is now handling it for me.

First and Foremost- Gustavo A., you don't need to respond to try to justify the terrible customer…read moreservice and lack of responsibility Yolanda (fill in customer service agent) and Heather (management) offered in response to the elevator not working when Yolanda placed me in a second floor unit KNOWING the elevator was broken. Heather from management told me I had to pay for the unit although I didn't move anything in because I could have used the stairs. Why would I carry heavy boxes up stairs if I paid for a unit with an elevator. This is the second unit I tried to rent. The first one was full of water after it rained. Customers- save yourself time and money and rent ANYWHERE BUT HERE!

Simply the best! Located in the heart of Victorville. Clean, all drive up units, great staff! They…read morehave brand new units! You can rent UHauls. Plus, best rates in town!

Heather's customer service was amazing!!! Very friendly helped me to get a bigger truck also helped…read morewith changing my storage unit. Would definitely recommend Anacapa storage