We would like to offer a perspective review of Fanny, who works for Aging In Place,…read more Fanny came to us? about 8 months ago, to help care for my father, prior to Fanny we had three other women from other locations, who did not fit with my dad, My dad took an instant like for Fanny, she came three days a week, always on time, at times she would bring my dad a breakfast sandwich, or other items just because, she would sit with him, listen to him tell his stories, they became fast friends, We can not recommend her more highly, My father passed this past Monday, it is with great sadness we will no longer have her services,

The actual caregiver does a good job when they do show up. My issue is with Shantal, who claims…read moreshe is the Division Manager who does not proved any proper form of customer service. Multiple times I have tried to establish a schedule, but to this date it has not even remotely been close. This makes it difficult to provide proper care for the patient as you dont know when they will come to the house. There are no courtesy calls when the caregiver does not show up, and then just shows up on another day, once again without any notice. Since they are contracted by my provider, I am going to ask to see what hours they are claiming they are working each week, as I feel they may not be accurate.

I'm very happy with From the Heart and the caregivers I was assigned!…read more For a couple months after shoulder surgery, I needed help with certain tasks requiring more than one arm. From the Heart is far more affordable than it's competitors who have weekly hour minimums (sometimes 20!), because as my rehab progressed I came to need only 1 hour 3x/week. From the Heart communicated and well and always delivered on caregiver assignments. The caregivers were professional, cheerful, conscientious, and kind; I will miss them!

After a fall, Mom needed 24/7 care at home. We were overwhelmed and didn't know what to do next-or…read morewhat to expect-as she regained her ability to walk and care for herself. The physical and emotional support provided by FTH has made Mom stronger, healthier, and happier. Our need for so many hours has decreased since then. FTH now provides support in shorter shifts so that she may live with dignity and a sense of autonomy that had been missing from her life. From the Heart's staff is responsive and caring. As the primary family contact, I feel like I have a true partner: "Your mom deserves the best care" has been the theme throughout my relationship with From the Heart and they mean it! I am grateful for the support that our family has received from both individual caregivers and from the FTH staff. They are a tightly-knit team of professionals who truly believe our mom deserves the best. They say it out loud and they "walk the talk" every single day. I highly recommend From the Heart!

Truly, a five star experience during a difficult time. The facility is immaculate, organized, and…read morealways felt well run. The staff are compassionate, trustworthy, and available 24/7 -- they genuinely care and treat patients like family. They took their time to explain their services and the financials, and everything was more than fair. We are so grateful for the kindness and honesty shown to our loved one. A big thank you to Antonia, her staff, and her family...we can't say thank you enough.

So glad I chose Helping Hands for my mother. My mother had advanced dementia and the team at was so…read morewonderful with my mom. I love that the home resembles a home and not a house with just beds. And Lucy the hose dogs was a plus as my mom loved dogs. My mother lived there for almost three years till she passed and I will never forget the ladies that supported my mother through her journey. I consider all of them as family and would highly recommend Helping Hands for your love ones. Thank you Antonia

I was in search of senior care services for my mother who is in the Bay Area. I live on the east…read morecoast so you can imagine how nervous I was to begin this process. I called Senior Helpers to get information about the services they provide and Shirley answered the phone. After speaking with her for just five minutes, I was immediately at ease talking to her about how they could help me and my needs. I could tell that she was genuine and cared about my concerns. She even went through the thorough process they have for the care givers that they hire, how they match your parents to their care giver, etc. She was very detailed and never hesitated to listen and address the many questions I had. It is never easy to realize when your parent(s) need help, especially when you live so far away. Shirley is fantastic, and is someone who is very passionate about what she does.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and…read moreended up in ER. It quickly became obvious that I was going to need full-time in-home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-commitment assessment, and I accepted. The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom's situation and needs. Mr. Beck was on-time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner. I continued the caregiving services on a part-time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-time care, Mom became much better and I was comfortable with stopping the services. I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom's) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises. If you are considering in-home care for a loved one, Visiting Angels of Livermore is it. An excellent Yelp score....5 Stars all the way!

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

Please be aware when hiring Omatochi. My husband had contracted this company out for caregiving…read moreservices. There has been multiple occasions where our caregiver has not been able to make it in so we called to ask for alternate caregiving services and the representative on the phone told us that the caregivers that were available was not willing to drive to Hayward to do just two hours. For a service that we are paying for this is a bunch of crap and is very unacceptable. If our primary caregiver comes back next week due to having a health issue we will finish the month out we paid for and discontinue their service and look elsewhere. They are not living up to the contract we agreed to when paying for their services. Everything was great at first but now it's not a good service.

My grandmother has dementia and I called this agency and found the best care team. such a caring…read moreand energetic staff. They have provided such compassionate care and are always willing to go above and beyond. Thank you OmatochI for the care you have provided to my family

This was my first experience with a caregiving company and while I found the care satisfactory the…read moreexperience with the caregiver was problematic. First, the caregiver did not respect personal boundaries. This person would give opinions on family dynamics even after we asked them to not talk about it. I emailed the care coordinator with this issue and did not hear back. I had to have a family member call and relay the issue to the owner. I personally did not receive any response from the care coordinator or owner on this issue. Initially I hired a caregiver for overnight care so I could get some much needed rest. However, on the first night the caregiver woke me up at 3am for a question that had they been more attentive to detail would've been able to answer themselves. Perhaps the most disturbing was on the last morning I woke up and went to check in with the caregiver and they were asleep on my couch. The company gave me a small credit on my bill after I told them what had happened. I feel like this was a really big issue and I was less concerned about the money and more about what could've happened while they were sleeping. I didn't receive any follow-up or apology and I would not recommend using this company.

This agency started off on their best foot, but rapidly lost footing. They don't have an active…read moresupply of caregivers when they sign you up. They stole someone from a care facility and asked us not to tell. They didn't provide caregivers that met the client need after evaluating. They showed up unannounced and demanded rate increases which basically doesn't follow their own contract. The list could go on and on. After this experience, I'd do a lot more checking and go with an agency that has deeper infrastructure and one that is more professional.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.