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    Ridgeback Ranch

    3.7 (3 reviews)
    Open Open 24 hours

    Services - Ridgeback Ranch

    Pet boarding

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    Dogtopia of Gilbert

    Dogtopia of Gilbert

    (51 reviews)

    Dog parents BEWARE. Everything below occurred during the 1.5…read morehours we actively watched on camera. We brought our dog in for her intro on 1/21/26 at 3:30 PM, recommended by our trainer. Check-in was wonderful: front desk staff were kind, attentive, and genuinely seemed to love dogs. They pulled up the cameras so we could watch while completing paperwork. Our dog was timid at first but began warming up after about 30 minutes. We were told that during the 4 PM break, dogs would be kenneled no more than 15 minutes. Instead, our dog spent about ¾ of her visit locked in a kennel, crying and begging to be let out. While another trainer fully cleaned their room and had dogs back out promptly, our dog's trainer delayed cleaning and only spot-mopped visible messes, pushing the mop over pee puddles and putting it back in the bucket. Dirty mop water was never changed. They use one mop for both clean and dirty water, and the buckets appeared not to have been cleaned in some time. Major safety concern: Mop buckets and spray bottles were left within reach of the dogs. Our dog was left alone in the room multiple times, jumping on kennels and sniffing at chemicals and mop water while unattended. After cleaning, all other dogs were released first. Our dog got ~5 minutes of group play, then 2 minutes of attention, and was placed in a kennel in a second room. She was never let out again until we arrived. Other dogs repeatedly approached her kennel wanting to play. She play-bowed, barked, spun in circles, and cried to be let out. She was ignored. At one point, a trainer was on her phone, leaning against the counter, while responsible for supervising multiple dogs. With this level of inattention, a serious fight or injury feels inevitable. Staff knew our dog is a recent rescue from the county shelter and that our main concern was kennels and barking being triggering. That concern became reality because she was kenneled most of the time she was there. When we reported everything, the front desk staff were genuinely upset and stated they had told the trainer multiple times to let our dog out. Based on their reactions, it appears the trainers involved have known issues. Front desk staff also had camera access, yet no manager checked on the trainers or the new dog. We chose to leave rather than wait to speak with the trainer. This facility charges premium prices so dogs aren't kenneled all day, yet they couldn't keep our dog out of a kennel for even an hour. After pickup, our dog curled into a ball in the car--behavior we hadn't seen since the day we brought her home scared from the shelter. She's normally happy and excited for car rides. A trip to the dog park immediately restored her usual demeanor. They knew we were watching. If this is how dogs are treated when parents are actively monitoring, imagine how dogs are treated when owners are at work. I'm grateful I watched the entire time. Don't learn this lesson the harder way.

    I love this place and the whole staff!!! My dog is 2 and untrained and very spoiled. He is so cute…read morebut rowdy but in the 2 days since he has been here, the change is AMAZING!! I love them

    Dogtopia - Endless fun during pool day

    Dogtopia

    (44 reviews)

    An urgent need made me search for a Dogtopia location near a medical facility. The staff was…read morewonderful in helping by taking my dog (established client at another location). Great customer service!!!

    My dog has been going to Dogtopia for over 5 years. My daughter's dog went there for a long time as…read morewell until she moved. Between the two of us we have spent many thousands of dollars at Dogtopia. Unfortunately the level of expertise and customer service at this facility have deteriorated significantly and we will not be back. This afternoon at 5 pm I received a call from Dogtopia notifying me that my standard poodle Dalton had been bitten at their facility this morning. Apparently the counselors that were aware of the bite did not notify management so no one called me when the event occurred. Had they called I would immediately have picked him up and taken him to his regular vet. Since they didn't I have now been sitting at an emergency vet facility for over two hours waiting for him to be seen. Not to mention the fact that he spent an entire day in an unsanitary environment with an open puncture wound. When I inquired whether Dogtopia would reimburse me for the vet bill the answer was I'd need to call their customer service department at corporate and it's handled on a 'case basis'. Unbelievable. Here's the kicker. Since I've been here at the vet I received notice that Dogtopia put through a charge for an entire day of daycare today! When I called to discuss this the person who answered the phone didn't seem to know anything about what had happened. Once upon a time everyone at Dogtopia would have known a dog had been bitten and would have done everything possible to make it right. No calling corporate and no hassle. Now they don't even tell one another about it and they don't have authority locally to waive a daycare charge. It really saddens me to write this review, but this is not the business it once was and I can't recommend it. Footnote: this review is regarding Dogtopia Scottsdale Raintree. This facility is used to train staff for many Dogtopia franchises.

    Ridgeback Ranch - petboarding - Updated May 2026

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