This is a very authentic, highly knowledgeable bike shop. They do great work and they have kewl…read morebikes. Full stop. But, even more than that they are helpful when you just need a big wrench to get some pedals off an old bike and onto a new one! Or you need some help getting a tubeless tire off its wheel because the beads are so tight now! Feel super lucky to have it close by!

$33 for 6 feet of no name shifter housing. I cannot find a fancy shifter housing anywhere near that…read moreprice on the internet. Felt ripped off and I will not return.

I bought and bike form them recently and had the best experience. The staff is so helpful, ready to…read moreanswer all questions! Even if you're asking the mechanic what the breaks do... my bike is beautiful and just as discussed. The lady at the front desk was so kind and helped me pick out the perfect bike for me. And they made my dream, an ebike cruiser. So happy with my purchase and look forward to returning for my bike needs. 10/10 recommend to any level of biker!

They charged me $30.82 for a SRAM PC830 chain which is already an absurd price, given that many…read moreother Seattle retailers have them for less than $12. They also did not sell it to me in the manufacturers packaging, it was instead in ziploc bag. After leaving the shop I double checked the price and went back to confirm I was charged for the right chain, thinking they rang me up for a 10 speed chain or something. The owner not only double downed that I was charged for the right item, but also he gave me a "deal". Credit where it's due, there was no fuss with processing the return from the owner. When I confirmed that REI, EVO, and Greggs all have this exact chain listed at less than $12(and in stock) he just told me, "yeah I'd pop over there then." I won't be back, but if you choose to do business here I'd be very cautious and check their work.

The best bike shop in Seattle by far. Owned by a very honest and caring individual. They have…read morelots of used parts with excellent prices, perform expert on repairs. ALL they employees are fantastic. I love it there.

Re-iterating my earlier review since years later 2020 remains my go-to shop. Consistently helpful,…read morefriendly, and no pushy upselling. My only that they aren't open seven days a week, but, hey, people need time off and this is a local shop, not a big chain store.

Back in September I had you guys do some work on my bike. It was a fairly big job. You upgraded my…read more11 speed Ultegra Mechanical group set to 12 speed, Ultegra DI2, on my Orbea Orca. I'm finally getting out on the road, because it seems like the weather has finally changed and I want to tell you guys, I couldn't be happier with the work that you guys did. This bike has never ridden as smooth and shifted so effortlessly and accurately! You guys do top, notch work! thank you and your whole team for taking care of me and my bike! I will be having you guys do all the work on this, and the rest of my bikes in the future and definitely recommend you! Thank you so much! Sincerely, Dean Lencioni

Shawn was helpful in diagnosing my bike and helping me figure out what part I needed!read more

Wide selection of products available both built and boxed. Entire staff was knowledgeable and eager…read moreto assist. Cost was what was expected and several sale prices were available.

So far my experience with Rad has been rad! I popped up there from Tacoma and ordered my bike! Both…read moreof the guys working were super nice, very helpful, and not pushy in the least. The vibe was super chill, which I very much appreciate. We were able to use the helmets there and ride around the area. It is now ready (they assembled it) and it has been less than a week. I will be picking it up this weekend and I am so excited!

Bike Works continues to absolutely rule. When I first moved to the area, I found Bike Works to be…read morethe closest bike shop near me, and everyone working there was as helpful and kind as could be. In the years since, I have found that the only thing I have noticed changing is that they are continuing to try and grow and provide their (incredibly affordable) services to the local community to get as many people (both kids and adults) on bikes, as possible. Every single time I bring my bike to the store, they do their best to at least diagnose the problem and give me a reasonable estimate of when I could expect to have my bike fixed up. They are incredibly transparent about everything they do, and every time they ring up the bill it comes up to be less than I expect. But it doesn't even end there! During the summer, they have a mobile truck that rides around the area to provide their repair services free of charge for the local community! I absolutely love what they do, and there is no bike shop I enjoy visiting more than Bike Works.

Always generous with their time, skills and advice. We have donated several bikes and also…read morepurchased about 4 or 5 for our kids and family over the years.

I'm not a big fan of single-brand "concept" stores. They tend to be characterless and uninviting…read more This was no exception. I walked in. The salesperson was finishing up with another customer. I was then promptly ignored as other customers walked in the door and he started talking to them (despite the fact that I was standing right in front of the salesperson). I was actually interested in getting a new floor pump. I was waiting for the sales guy to stop even for just as second to say, "are you doing okay?", but nope. I guess I didn't rate for whatever reason. Perceived fitness level, income....? I checked out the floor pumps. They didn't seem to be particularly well made, although the Dual Charger gets good reviews online. No reaction from the sales person as he dealt with other people and ignored me. I heard guys in the back, service area, talking, talking, talking. Did the one sales guy holler to the back and get someone to come out since he apparently can only deal with one customer at a time? Nope. I started to make my way out but stopped to look at the shoes that had clearance signage, but couldn't actually get at them because they were blocked by multiples bikes still in boxes shoved up against the shoe display. One more chance for anyone in the store to try to sell me something. I didn't even get a "thanks for stopping in". This is a real shame. A Trek was the first "real" bike I bought with my own money as a teenager. I have fond memories of Trek. I'm just getting back into cycling again. I actually have money to spend at this stage of my life. The single most important thing you can do in retail is acknowledge and greet the customer. And as the saying goes, you only have one chance to make a first impression. I bought a pump elsewhere, as well as some jerseys and shorts. (Full disclosure: if I seem a little harsh, I worked in bicycle and outdoor retail for 10 years, as a tech, service manager and store manager. I used to be quite passionate about cycling, hence I have opinions.)

I called today because I was gifted an older Trek road bike that I got serviced somewhere else. I…read morehad called previously because I was unsure on where the serial number was located. As I shared the serial number over the phone, the staff person was not able to locate it in the computer. The rationale was that if the bike fell between a timeframe of specific years there was no record. The associate appeared helpful and listed the colors of the bikes by year and suggested I go on eBay or another site I don't recall to look up the bike. Now, there's nothing wrong with the over the phone service and the staff seemed like they did their job. Having worked in customer service and sales, I've had associates take down my name and number, do some research, and locate the a skew and model. I've also had associates ask me if there was anything they could do to help further make the customer experience stand out? This could be, come in the shop. I can talk to you about the warranty to see if anything is covered, or feel free and send me pics via email to send to corporate. The funny thing is, recycled cycles pulled up the picture of the bike, eyeballed the year and gave me price of the worth in 5 minutes. Even though they didn't work for Trek they knew their bikes. As a potential Trek customer, I hope that staff are trained to know about the history of the products they are selling and not just the latest models. I hope this can be a learning opportunity at Trek to please try a little harder as this experience needs a tune up.

Unfortunately, when I arrived at Aaron's (from 200+ miles away), his mechanic was out sick. I had…read moreless than a couple of hours to obtain an estimate from Aaron. It was also a very busy Tuesday morning. I do not doubt that Aaron's shop could build the two wheels I wanted for my recumbent trike, but his cost estimate was beyond my financial reach.

I didn't catch his name but the guy working there was super helpful, kind, and an expert at his…read morejob. I had a stripped pedal for an indoor bike and just by looking at it he knew he had the exact pedal I needed, and for only $10!