This place is always a rock solid five stars out of five stars. The staff is friendly, efficient,…read moreand polite. They don't try to up sell you on other services. They will simple provide you with recommended services and listen for a simple yes or no. This place is thirty minutes from my house but when it is time for an oil change, this place is where I drive for value.

Get yelled at for asking questions here!…read more I've been coming to this Valvoline exclusively for 4 years but I think the management has changed and had a terrible experience here, which shouldn't happen. I asked the bay technician which garage to enter at 9:45am on a Monday and he was sarcastic and dismissive. I was so stunned I voiced my frustration to the manager and the bay tech started yelling at me and called me a "liar" and said "he's trying to step up to me." Like I really have a reason to lie and fight when I go get my oil changed. Embarrassing. There was no movement after 20 minutes and I felt awkward with the angry technician so I left. I came back at 4pm and there was a line 9 cars deep. Something is off here, so after 4 years I'm off to find a new oil change spot. Bummer how a change in staff can make or break who you trust your car with.

I've been going to this location consistently for 3 years - state inspections, oil changes, etc…read more. They are a phenomenal group. I've never felt like I've been upsold or oversold. They are genuine in their recommendations, and are quick to explain their opinions (which I value) Highly recommend!

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.

Can't recommend this place enough. My wife's car battery died after we went to another place to…read morehave it installed and Integrity 1st Car Pros were nice enough to give her a jumpstart and inspect the battery (which was installed incorrectly by the other shop). Entire team went above and beyond and this is our new go-to spot for all auto needs going forward! Have already recommended this spot to close friends and family. Thanks again

I've been coming here for years! (Okay, decades.) This visit is like all of the others, great…read morefriendly service, quality workmanship, reasonable price, minium upscale, and great job with the work requested!

Yet another five stars for this business. They send me notifications of what services I need on my…read morecar, which saves me time and money. They are open until five on Saturday and they are also open on Sunday until four. A shout out to Laurence and Moreno, who checked my car right away. Whenever I need my car repaired, it's done either on the same day or within twenty-four hours.

I called ahead to find out what a full synthetic Mobile 1 oil change cost. The lady told me that…read moreit was $89 plus $9 for each additional quart of oil. She sent me a $25 coupon. So, I expected just under $100 all out. When I arrived, I was told that the $89 wasn't full synthetic Mobile 1, and that was $124 plus $13 for the additional quart. But, I had already committed to being there, so go ahead. It needed an air filter, so that was an extra $15 or so. He couldn't figure out how to check the cabin filter, so he just skipped it. At the end of the day, it was $170 after the coupon. When I looked at the invoice, there was a separate $14 charge for the oil filter and a $6 shop fee. When I inquired about why I was charged for the oil filter, he said that it is no longer included at Take 5. In my 30 years of owning cars, the filter is included in the price of the oil change everywhere I have gone. Overall, I should have taken it to a regular shop that charges $120 all in or the $87 that I could've gotten the oil plus better quality filters at AutoZone. I won't return to a company that relies upon scams, hidden fees, and misleading customers.

This place operates with a complete lack of professionalism. During my oil change, the employees…read morerepeatedly attempted to flirt with me, asking intrusive personal questions about my plans, where I go out on weekends, and what bars they could "find" me at. They spent more time lingering at my window engaging in inappropriate conversation than focusing on the service they were being paid to perform. A few weeks later, I was forced to take my vehicle to another shop after it was discovered to be dangerously low on oil. There were no engine issues, and the mechanic's assessment strongly suggested that this location failed to add an adequate amount of oil during my service. Between the behavior and negligent I would strongly advise against trusting this business with your vehicle.

I'm not sure what's up with all the negative reviews. I've been coming here every year (last 5…read moreyears) for both of our car inspections. The staff have always been super friendly and helpful. I even ask for some extra help like tire pressure checks / refills every now and then. They've always handled all of our issues with care. The staff doesn't ever try upselling me anything and they are always prompt and timely. I've showed up every time without an appointment and they've never turned me away nor have I had to wait very long. I also like that the location is convenient with parking. You can pull around the back or side of the shop and park until you speak with the team. Maurino was the tech I worked with on my most recent visit and he was awesome. Highly recommend this shop and thank you Maurino for taking such great care of us.

First time here, will definitely be coming back. I came thinking I needed 3 different services done…read morebut the mechanic advised me I did not need one of them. A lot of places would have just changed it so I appreciate the honesty. Great service and fast and prices are good vs other places I checked. Highly recommend . A++

Barry is the manager with a great team: Eli ,Steven, and others. They give fair estimates and do…read morequality work. They appreciate repeat business. I have recommended several people to them ...to buy new tires and for service work.

They charge more than most other stores. Want inspection done, they charge even if you don't pass,…read moreunlike many other locations.

Pros: The price menu is clearly printed and a clean waiting room…read more Cons: very disappointed to find out they lied about complementary services on the receipt. - I waited for an unusually long time for an oil change, because the mechanics admitted that they almost lost my car key. - Then, my receipt says that they top off my windshield fluid as a courtesy due to the long wait time. After about 2 weeks on the road, I was surprised to see no reaction when I pull the wiper handle. I found out that my windshield fluid tank is bone dry. It took an entire gallon I bought at the gas station.

I came in for squeaky brakes and was told the rear brakes needed replacing. They assured me the…read morerotors could be resurfaced, but weeks later the squeaking returned, rust inside the rotors showed they hadn't done a proper inspection. After spending $400, I was quoted $250 for new rotors, then suddenly told it would actually be $350 because the first quote "wouldn't fit." Their mistakes cost me extra, and the service was careless and frustrating. I wouldn't recommend this place to anyone.

I want to thank Roby the manager , Corbin, JP for taking care of me with outstanding customer…read moreservice as always. They are the best and take really good care of my car. A+++++

I love Take 5 but AVOID THIS LOCATION, especially if you interact with the technical named Hunter…read more Hunter said he could not remove my oil filter and gasket, which is a surprise because I only go to Take 5 )but typically a different location). So I left and went to East Dallas the same day and had my oil changed (filter/gasket) at my normal Tale 5 with no problem. Hunter was just lazy or didn't want to work because clearly Take 5 was able to change my oil. He also gave very angry vibes. This location is also filthy and I saw technicians wiping oil sticks on their shirts and bare hands. Horrible spot!

I was awaiting diagnostics on my car for about 2 hours with an appointment at 10:30am. They…read morementioned they were backed up. Upon completion I was told my car battery needed to be replaced with that and labor costing ~$340 to be done. I decided to go to autozone after to test my battery and it came back at 100% functioning as well as the alternator which I was told was unable to fully be checked till the battery situation was resolved. I am disappointed in the service and had to pay ~40 to be told the above when come to find out it is working fine. I went in alone as a woman and I am not sure if this was taken advantage of but this is not right. I would not recommend this place after this experience.

John at Pep Boys on N. Central was very helpful. He went out of his way when I only needed a brake…read morelight changed. He made sure everything was done correctly the first time. I will be going back for future service needs.