Wife and I ate there Tues 6/29/21 7pm. Although half of the tables empty, after we got our app and drink, waitress told us they were stopping taking orders because they had too many take-outs to cook. So callers get priority over patrons already seated. Waitress offered to just give us our check. We decided to wait, and finally were able to order 15-20 mins later. Meanwhile they were still seating people! Wife had a salad with grilled chicken it was an appetizer size with 3 strips of chicken, $22. My Lobster club, which used to be cut in 4 good size triangle pieces, was 2 small halves. We ended up with over $100 bill having only 1 alcohol drink. Gone way downhill over the past 2-3 years from being a great place. Waitress was absolutely wonderful and cheery despite all the problems. Took about 1.5 - 2 hrs for this. read more

Edited for Clarity - I'm no longer impressed. There was a time when you went into a restaurant with family or friends and expected to be taken care of. The idea was that at home.. you cooked and served and cleaned.. But when you went out to a restaurant and had a seat.. the professional service staff took over and took care of everything for you. They welcomed you to the restaurant, brought a menu, took a drink order, asked if you'd like some appetizers.. and then they took a meal order. You felt as though you were being taken care of. You left a 15-20% tip - sometimes more, if the server was exceptional and the experience was complete. This is no longer the case at Rick's. It's all order and pay by app now.. AND... for your Convenience... the gratuity is already Added In, and then divided equally among the servers. This means that the outstanding servers, who make the most effort to take care of their guests will make EXACTLY what the servers who stand around talking to each other, while your empty glass no longer has any condensation on the side. Now, that seems a Brilliant, Fair and equitable approach... right?) It's almost all self-service now. You Order Through Your Phone - and pay and tip .. (just like a drive-in restaurant) someone brings you your food - and may ask if you'd like a refill .. or not. And then when you're done.. no one comes by to complete the experience.. or say "Thanks for coming in". You just sort of get up and walk out. There happens to be a drive-in restaurant (most of them in the south) called Sonic. Great burgers and fries, etc. You pull up to a lighted menu.. push a button to order through the screen, someone brings your food out. The Exact same principle .. except that Sonic doesn't add a 20% gratuity.) This is perfectly acceptable for a drive-in restaurant. But for sit-down dining, it just kills the human part of the experience. What is still puzzling is .. why not just increase the price of the menu items to accommodate for the tip? - since it's no longer about the level of service, but more about just a bill for just walking in to the store. From a business stand point, it may make sense. From a human standpoint - Thumbs down. read more

Doesn't accept cash as legal tender, no physical menus, all has to be done online, tip included. How they can get around not accepting printed US currency as a form of payment baffles me. High prices for what it is. The website to order is clunky at best. Ended up walking out and going somewhere else. Can you imagine how much business they are missing out on by having these hoops to jump through? What am I paying mandatory gratuity for if I'm doing half the work as a customer? It really takes nothing to be a server these days (this coming from a former waitress). read more

My family has been coming to Ricks for 20+ years and have always loved our visits there. However, this time was absolutely horrid with their new online system. We did not have one single interaction with a waitress. No one even bothered to ask if we had any questions about a confusing online system or the menu. We were left 100% to our own devices to just figure it out, and when we did flag someone down to ask a question, servers were completely rude and dismissive. Food all came out at weird times too and they brought us the wrong orders more than once. Plus, after terrible service, they charge you 20% gratuity automatically. We might as well have ordered from a fast food window. This was not a dining experience at all, this was chaotic and impersonal. Rick's has lost a family of life long customers. Sad to see what was once a good thing be ruined by an attempt to make an extra dollar off its customers. read more

No wait staff only servers after setting up and paying for your meal using the app. Food is substandard frozen. Expensive. Clearly you are paying for the view. I don't mind paying for a good meal. This isn't it. Throw in a rip off of the Hard Rock logo. Awful. read more

We have been long time customers but ever since the new owners took over a couple years ago, it's just gone downhill. Way overpriced for barely average food and forget about the carefully measured drinks that are well over the average price in the area. Now the non personal service with the new order everything on your phone. We went in this past weekend and the final boot is that a 20 % tip is automatically included in your bill. That was the last straw. We will no longer be spending our money at Rick's. And by the way we normally tip a little over 20% but that should be up to me! Good luck it seam your are well on the way of losing many customers. read more

Outstanding food and comfortable ambiance. The outdoor seating was pleasant. View is a bit blocked by road and may have been better if upstairs was open but it was not. The inside had a fun Hard Rock motif. The fried Haddock sandwich was moist and fresh. The potato salad on the side was excellent. The chicken quesadilla was the thickest, most generously filled quesadilla we ever had. It was delicious with a bonus of fresh grilled peppers. The kids meal of mac and cheese was homemade, served on a frisbee which could be brought next door to the ice cream place for a free ice cream and came with a $3 arcade card for the place around the corner which was sweet. The Roulette 22 was excellent! Jam packed with fresh lobster and scallops in a cream sauce with a delectable cracker topping baked to perfection was a joy to find and something I will definitely go back and order again! Our server Thomas was warm and friendly. The food took a little longer to get to us than we wanted but overall we were all quite pleased. I actually went back the next day and got a bowl of New England clam chowder to go. It was really good but rather absurdly expensive. ($14.13). Bottom line is food is a little pricey in the area but Ricks was well worth it and we walked away pretty happy overall. read more

See all

We ate there yesterday. Like many restaurants these days, Ricks Cafe has gone to a total smartphone experience from menu to payment. AND they charge 20% Service Fee on your order! They did not tell us this. At payment time when I saw the bill on my phone, is when I saw the 20% fee which is a built in tipping system. There was not a thing we could do. Their prices are sky high and 20% is a big bite! The food was good except their potato salad is awful. Should have ordered fries like the others. Ricks Cafe is a no frills waterfront and street front eatery. read more

Stopped by for lunch. Busy place during summer months. Had burgers. Got seated pretty fast but server was slow and tried not to make eye contact. We got our orders in after 20 min. Served in about another 20 minutes. Burgers were average. If you are in a hurry, want servers that have a personality or expecting gourmet level food, this is not the place. read more

The new owners have made Rick's amazing. The food is incredible, the view can't be beat, and the drinks are delicious. Love the environment and the waitstaff. Coming here is the best part of my week! Highly recommend for locals and tourists! read more

My wife and I tried out this place and it was awesome! Staff are super friendly, great view, food came out real quick. They have a new order from your phone system. Once we figured it out it was easy to use. We will be back!! read more

Ricks cafe is under new ownership and has improved on all fronts! New menu, drinks, and attitude. Stop in for a blueberry mojito and crispy chicken sandwich. read more

Very disappointed that they went to ordering by smartphone. The owners seem to miss the point that most customers want to be waited on.

We went there on a rainy Sunday about 1pm. Seating was quick, the server was there right away. The food came out hot and quickly. We both got triple decker turkey club sandwich which came with a choice of fries, cole slaw, or bliss potato salad. We came home with food for another meal. We would go again. Summer 2016. We went here again, I got the triple decker turkey club again on rye. OMG, what a big sammich, just as good as last time. Good service, attentive waiter. I'd still go again. read more

Rick's Cafe - Cafes Near Me - Naples, Maine

Great views of Long Lake and lots of outdoor seating. The food was mostly overpriced and bar food, but that is what you get with a wonderful view mostly. The veggie wrap was fresh and large with lettuce, tomatoes, onions, tabouie and a minute amount of hummus, I could barely find. Fries were good, double breaded. Spinach dip in bread bowl was ok, as well as pretzels with cheese dip. Bread from spinach dip was too hard to eat, too bad. Kids meals are $9 , but they come with a frisbee and game card. We had a dog, so this restaurant had outdoor seating so we could bring our dog, which was awesome. Views, outdoor seating, atmosphere, pet friendly were a huge plus, but food and prices were a minus. Service was good, lots of staff. It is was really a 3 1/2 star experience. Great location. read more

This place was my FAVORITE spot on the causeway. MOBILE ORDERING RUINED IT. We boat all the way up to the causeway to eat there every year from standish launch. We won't be back until there are menus. read more

Not sure what all these bad reviews are about. It was exactly what we expected. Solid bar/burger food. Had the chicken sandwich, fish tacos and Caesar salad, and watermelon mojitos. All were good. Great location, and service was great. Being from NYC, we tend to expect more, and Rick's Delivered. Will be back. read more

Mehhhhhhh meh meh mehhhhh meh. Tourist trap galore. Lobster tasted frozen and dry. Isn't this supposed to be maine?! Don't wanna bash but everything just fell short, gave the waitress the card in advance to pay for the table and she dropped the check without the card we gave her in it to our group. Ummmm isn't this service 101? Working in the industry I was kinda shocked. Again, I wasn't expecting much but I also wasn't expecting aloof bland weirdness. The woman's bathroom was in need of a MAJOR gut job. Nothing like sitting on the toilet and being able to see other girls walk in while they could see me too. Ummmm hello from the toilet. The door was cut too high. Why even have a door? I don't know Rick you gave me some serious weird vibes. Actually not weird vibes, unsettling vibes. read more

I was pleasantly surprised by this place. Nothing special inside but the food and drinks were phenomenal! I also love app ordering, everything came out quick and the staff was so nice. I would definitely go back. read more

Although the food is good, their online ordering system is a pain and you basically do all the work and then they add a 20% Service fee/gratuity not only on your meal cost but also on the TAX. THATS RIGHT, we paid a 20% tip on the meal AND on the meal tax. Do yourself a favor and go across the street to Btother Fleckers and sit right at the waters edge for a great meal. read more

I'm in between a 3 and a 4 star review but having only eaten here once I'm playing safe with a 3. I'll update once we go back next year (they're currently closed for the season). View is lovely. Service was excellent, we were seated promptly and server was very attentive. I had fish tacos - nothing spectacular but tasted fresh. Mr H had fish and chips - pretty good. Atmosphere was good. We'll be back next year. I hope to make it a 4* read more

Rick's Cafe - Cafes Near Me - Naples, Maine

See all

The system for ordering sucks. The manager said it works great for them. I thought the goal of restaurants was to satisfy customers not the staff. Her attitude sucked! The bartenders and servers we're awesome. They seemed to think the system sucked too. Manager needs to learn some customers service skills. read more

We went here last night. There was 11 of us. We all ordered and 3 of our meals were terrible. I got the fish sandwich which was so fishy smelling & tasting. it was terrible. My other 2 friends got the nacho's. There nacho's had hair cooked right into the cheese on the nacho's. We brought all this to the attention of our waitress who was a sweetheart. But the manager was so rude. She never even offered me or my sister a discount of any kind for our sandwiches. Which I couldn't even eat! She acted like she gave us a deal by competing one drink that wasn't even one of ours. My suggestion to all of you is to NEVER EAT THERE ! The manager is so rude. Food is terrible!! And expensive at that! read more

My family has been going to Rick's for years. Yes, they have changed things up a bit as far as ordering and paying. Anyone that uses a smartphone should be able to navigate the process easily. For those that have questions or don't have a smart phone, the staff is right there to assist. The owner and staff were incredibly accommodating and friendly to my group of 7. Food was great as usual and the view was incredible! Unless you live in a bubble, you've noticed things have changed substantially over the last few years. Staffing is a major issue in a lot of industries, especially the food industry. I don't knock the owners at Rick's for thinking outside the box at all and trying something new; I applaud them! We will continue going there and supporting a great local business. Keep up the good work! read more

This restaurant has changed ownership in the last year, and the food and service are now fantastic! Quick and attentive service, lots of seating available outside and the food is all homemade. Will definitely be back! read more

STAY AWAY!!! Went to this place 9/6/19 for some wings and beers with my family. I'm being honest. The wings were THE WORST I've ever been served. We sent one order back Jerk Flavor wasn't detectable because theses wings were over cooked in oil that was old. It was like tasting a fossil. The wings were poor quality and full of fat. They have cheap plastic chairs. The service was poor. read more

Great service, great food and astounding view! I go here weekly and just can't get enough of the vegetarian burger and wrap they have. Everything just taste way more fresh than it did with the previous owners. Really enjoy going here. Yummy! read more

Rick's Cafe - Ricks Cafe! - Cafes Near Me - Naples, Maine

Truly an abomination of a restaurant, from service to food quality. Aside from location- ACROSS the street from the lake, so let's not overstate the scenery- which I'll give 1/2 credit for something they don't control. iI cannot think of a worse place to have a meal, drink, or experience. Rather than detail the long wait, poor service and dry as a bone lobster rolls. JUST DONT GO. There are many better options. To cap it off... kids menu says, "$3 arcade pass for kids...". Wait staff, "I don't know.... maybe we ran out..." Rather than leaving kids to beg, fix the menu or get more passes. OWN IT. read more

My family has been vacationing in Naples since we were all kids, and coming back as adults, we finally decided to go to Rick's. We went in to be seated and were told they weren't seating parties of more than 6 people. There were 7 of us. After the hostess "checked" with the kitchen staff, we were still turned away. We asked if we could be served as two separate groups of 3 and 4, the hostess said no, they would not serve us. Looking at the other reviews, it seems that we wouldn't have enjoyed ourselves anyway. We got seated right away at Brother Flecker's right on the water with great food and great service. Thanks for sending customers away, Rick's! read more

Went in with a group of 7. We were refused service and the host staff was very rude to us. I am 26 years old and I have never been refused service because of party size. This establishment is very unprofessional, I will be recommending that people do not eat here. read more

Never again. No servers. All on-line. Worst system ever. And on top of all this they charge a mandatory 20% service charge which you agree to pay up front before any service is rendered. Credit card is required before you order so there was no backing out. Worst experience ever and I have been coming to this place for 30yrs. Never again!! read more

We stopped in on their last day of the season around 5:15. Seated right away outside- only a few staff hustling. Most of the menu was crossed off but it was their last day. I asked the waitress for a kids menu but she said they were out- out of the menu but not the kids food! I made a comment while ordering and she said oh no we have Mac n cheese- thank goodness. They also made a small bowl of cucumbers for an "app"- my daughter was so happy! I got the chicken quesadilla and my husband got a lobster roll. My quesadilla was late- the bus boy apologized as there was a "huge mix up" but it appeared 2 minutes later. They apologized profusely and took it off the bill- not necessary and we tried to pay. Our waitress did not stop running and was serving so many tables. She was friendly and smiling and kept our beers full. The prices were expensive but the food was very good and worth it. I'd rather pay a little bit more for the beautiful view! read more

Carley was an amazing and friendly server! I can't wait to come back to enjoy the views and food

Oh Ricks, you did it again. While you have failed me in the past, I thought (any not by primary choice)... hmmm maybe one more shot. Alas, Ricks you were able to rival the extremely mediocre food with awful customer service. It was July 5 and we got a very late start on dinner. Our first choice was the Standard Gastropub in Bridgton (amazing.. 5 stars) but they were slammed and since it was getting close to 830pm we called a few places before we headed over and Bridgton was not able to accommodate. My wife (likely she will add her own "review") called and the manager told us to come over. The drive was maybe 10 minutes and we arrived around 845 to be told we would not be seated or served. To add fuel to this fire, it was my son's 10th birthday and he had his heart set on a good meal so we were already compromised just to consider this phony excuse for anything more than a good view. As we watched others with menus in hands and tables open, we were told we would not be served. Simply no. We then made it clear that it was our son's birthday and we had called first? The waitress was nice and said she would make it work but NOOOOOOO the manager intercepted and shut it down. When we called were not told to rush over and we were all standing in the place prior to the 9pm dinner cut-off. Was it that the chef was temperamental and would only drop overpriced food in a deep fryer prior to 9pm? Doubtful. The restaurant was quite full and they could have accommodated us if they had wanted. I guess they feel they dont need the biz. I have had 2 relatives work for this crap shack so I have countless stories that rival but this one was personal and unnecessary. Can someone/anyone please finally end the misery that is Ricks and replace it with something this community can be proud of? Until then, I hope their deep fryer rusts... Until then, please frequent Standard Gastropub, Vivo, Black Horse Tavern or Campfire Grill.... read more

I have resided in the great state of Maine for 8 years now and I have driven past Rick's so many times that I had to stop at this "tourist trap". We sat on the front deck and got two mudslides (it was my birthday and I wanted to feel like I was on a tropical island, with my fancy cold drink). We looked at the food around us and the prices on the menu. 18$ for nachos? Naw. I'm good. 9$ for jerk wings. No thanks. Our mudslides were 8$ each, but I hate to tell them that the reason it's called a mudslide is because of the chocolate syrup sliding down the side, which this drink lacked. Get it. Mud SLIDE... They tasted pretty good, like a milkshake and a cocktail had a baby. This and the location get them 3 stars. I would got back for a drink, but for the prices, would eat elsewhere. read more

great view, delicious cocktails, and incredibly tasty food! the lobster roll was pricey ($32) but the experience was great. usually don't expect too much from french fries, fried clams and potato salad but this was so great! our server haley also made our first visit great and i hope we'll be able to return to the area again in the future. read more

See all

There is nothing exceptional in any way about their food except for the explosive and painful diarrhea my wife and I experienced after eating the meat nachos. When I write explosive, I mean it. When I write painful, I mean it. We almost took my pregnant wife to the hospital. For giving us food poisoning alone I would never go back but that wasn't the only thing that was awful about Rick's Cafe. The waitstaff was very young and inexperienced. Coming with four adults and three children, we asked to be seated outside. The waitress selected the blusteriest location in the whole of the deck - the other areas were protected by a fabric wind shield. We suggested alternative seating in the pretty-much-empty deck. She made some comment about not being able to push other tables together. We helped her by showing how two tables can be pushed together and not obstruct a fire escape. Our drinks were never refilled, we had to chase down the fellow (read: not our waitress) that delivered our food for cutlery, napkins, and the condiments that went with our meals. I don't want to go on and on. Rick's just isn't worth it. Basically, my advice and opinion is to avoid this place. There are many other delicious places in the area to eat. This is not one of them. read more

I really should have trusted the Yelp reviews of this place and turned around when I saw the 2.5 star average. I understand that restaurants in tourist areas are going to be expensive and may not have terrific service, but this place has nothing to recommend it except the location and the beer selection. The day we came, we had just spent a lovely morning at a beach on Long Lake. We had a party of eight - five adults and three kids. When we arrived, the restaurant was busy, but the hostess was able to seat us right away. They appeared to be at about 2/3 capacity, so it was busy but not completely full. As we were being seated, the manager (?) came over to and told us they were very busy. There was a big party in front of us, so we were going to have to wait. While I appreciated the warning, the way he conveyed the information was such that I doubted whether they were interested in our business. I thought about pulling the plug right then, but I decided not to make waves. Little did I know that it would take almost two hours to get through lunch. A server came over soon after we were seated to take drink orders. We ordered ordinary drinks - water, iced tea, sprite, a couple beers. Actually, the draft beer selection here was pretty decent. Then we waited about 10 minutes for our drinks. When they came, the soft drinks were in pathetic little 8 or 10 oz cups. I finished off my first iced tea in less than a minute. In the mean time, the big party they had got up and left the restaurant. We thought that would help since about 40 people left, and the restaurant was only at about 1/2 capacity. After we got out drinks, we waited another 10 minutes or so for the server to take out order. We ordered a burger, a couple Greek salads, fish and chips, fried clam strips, a couple kids chicken strip meals, clam chowder in a bread bowl, and nachos as an appetizer. We specifically requested that the nachos come out first. Then we waited, and waited and waited and waited. It had to have been at least half an hour before the food all came out at the same time. In fact, the nachos came out last. They also messed up the chowder since it was not in a bread bowl. We asked them to bring the bread bowl and it took another 10 minutes before they served it. The portions were pretty big, but the prices were also pretty big. My fish and chips were just okay, but I am pretty sure the fish was previously frozen. The clam strips seemed like mostly breading. The Greek salad was served with peppercorn ranch dressing - WTF? When I saw the managers walking around, he appeared sort of lost, like the dopey manager / owners you see on Kitchen Nightmares and Restaurant Impossible episodes. He was not helping servers or the kitchen get food out. Seems that a clueless manager equals poor service and food quality. By the time we finally left it had been almost two hours. That is simply too long for lunch at a casual restaurant such as this. Finally, to add insult to injury, a couple people in our group complained of stomach aches later. Very disappointing even for a restaurant in a tourist location. read more

Bring your mask, puke bag, and toilet paper. I wish I could give this place 0 stars. Beef nachos were like hot wet dog food.

I don't believe in writing a bad review after just one visit. Everyone has a bad day.. So that being said.. Ive Been here 3 times and ordered 3 different things. From seafood to buffalo chicken. Everything is bland with very little to NO seasoning. Service is poor and prices are WAY to high. But if all you want is a nice view, then this is your place. 1 star for the view. read more