It is the perfect hardware store: 1. excellent selection and inventory 2. Knowledgeable staff - got a primer on modern masonry work when I went in for a drill bit 3. Prices are excellent Oh and sometimes they have free food. As someone who grew up with Norm Abraham's TOH it's also just a friendly pace. Can't go wrong read more

Terribly expensive!! But good for a few things. It's nice and clean and employees are very helpful.

Absolutely horrible experience managers say they will do things and nothing will get done tons of employees in the store doing Absolutely nothing. Will not spend another dollar in this (my neighborhood) hardware store might as well save yourself a headache and just go to home depot read more

I stopped into ACE Hardware on a weekday to have a key made. It was a simple key and they made it quickly and the key worked! No complaints from me! I will be back! read more

Love that we can still get personalized service at a 'mom & pop' store. You pay a bit more but it feels good to help out the little guy.

Ordered an assembled Black Stone Grill from them to be delivered the next day (Thursday), they called almost immediately and moved the date to Monday. Waited most the day on Monday and received a call they wanted to move delivery to Thursday. Had I not cancelled there and then, I would probably still be in their ridiculous "slip delivery cycle". Order from Home Depot and received it the next day and ~$50 less. read more

Great local hardware store. The skill level of the employees is fantastic. If you need help finding something they will help you. If you need help finding some weird thing to do a task that you've decided to undertake, they'll help you. This is my go to hardware store in the area. They even have fresh popcorn! read more

They have a pretty good selection of certain things. Like, of you need barbecue equipment this is your place. They also have a decent deal on firewood -better than one of those plastic wrapped things at a grocery store but not as good as buying a cord. Other stuff the selection isn't great, and there's been plenty of times I went there and they didn't have a very common thing I was looking for. Like a dowel rod. What really brings the score down is the other day I was in there and a lady was talking to an employee about the help wanted sign, as her son needs a job. The employee was saying how short staffed they are and that no one wants to work there, they would rather get paid more on unemployment. Now here's the thing, if you're paying people less than the bare minimum to get by (which is the point of unemployment) you can't complain about your staffing. So obviously they're paying their employees poorly. I'll gladly spend my money somewhere else where they treat their employees well. And maybe that employee is incorrect about their pay structure and they pay their employees okay. Is that something you need to talk about out loud? Nah. One extra star because there's a cat that lives in the store and it's nice. read more

I have always used Ricks as "my Ace Hardware". Recently I went by to purchase a Traeger grill. I had done my research and knew what I wanted. When I got there, there was a older "manager" up in her office and four or five young teenagers standing around, looking at their phones. When I asked for help on the barbecue grills, frankly, no one was available. One young boy tried to help, but knew very little about anything, and when he asked for help, was not assisted. He then just walked away without comment. I then tried to buy the grill online from Ricks and to have them deliver it. However, none of my "reward points" would transfer over or show up. Also, Ricks, in the past, had always done a free delivery and take away of your previous grill. You cannot order that on the online either. Bottom line, I went to Home Depot (better selection and the same bad service). Without the service, there is no reason to go to Ricks. read more

I was on a mission today to find Peeps Eyeglass Cleaners. My college chum introduced me to the incredibly effective gizmo at lunch this past Wednesday. She ordered hers from Amazon. I wanted to find them local, but I still checked on the interwebs to see who was sporting Peeps. The predictable stores came up in the search, but many of them were out of stock. And then . . . there were the unpredictables: Ace Hardware (this specific store) and Menards. I chose Ace. It's not "my" Rick's Ace (Lamp and Lantern), but just as friendly, and it's Rick's. I was greeted upon entry, took five steps, and an associate asked if he could help me find something. He knew exactly what they were and where they were located. He led me right to the shelf and pointed them out. Short visit. Incredibly productive. Extremely helpful and friendly associates. read more

dropped off a screen to be repaired. when I picked it up it was loose and broken so I refused it and they tried again. Same results and again the third time so told them I'm tired of driving across town and I just took it. They charged me for two screen material at checkout. No way I'll take a screen there again. read more

Good luck getting them to answer the phone. When you give up and just go in they will wave a finger at you "over there, if it's not there we must not have it." Years ago this store was great manager was amazing. This Ace, like every other that I have been in recently will do nothing but raise your blood pressure. read more

I used to be a consistent customer, but they were so rude, I will never step foot in there again. Don't bother- find a place that takes pride in their customer service. Extremely disappointing as I try to promote locally owned businesses. read more

I came here to look for more kitchen organizer bins. I bought out all that my local Ace Hardware store had. This store is a little bigger than the one nearest me. The garden area is considerably bigger. I was greeted immediately upon entering and the worker told me the exact aisle I needed. Too bad for me, they didn't have what I needed. The place was well organized and my experience was fine. read more

Walked in and immediately heard and older employee, I assume to be the manager, treating the employees terribly, yelling at them for the littlest things and making their job miserable for no reason. No employee should be treated the way these kids where regardless, especially in-front if customers. All the staff was friendly and kind besides this guy. I hope these employees start getting treated right soon. read more

I hate writing bad reviews (and rarely do) but this is the worst hardware store I've been to. I've come in here several times for Benjamin Moore paint and it's just a bunch of kids who have no clue what they're doing. I'm always getting an 'uhhhh I'm not sure' and then they spend 20 minutes trying to get someone on the radio who has a clue of what's going on. I also always ask for the cheaper Ben Moore paint and almost every time they bring out the more expense regal. One of the staff members is always rude and when I've asked him if they have something I'm looking for, you just get a flat out 'no' without trying to offer an alternative or walking you to an isle with similar items. I try to avoid coming here but unfortunately it's the closest hardware store to our house. read more

Last week my old gas grill bit the dust. Stopped by ACE on my way home to see what they had. I wanted a smaller grill since we live in a Townhouse with a small deck area. They found a smaller unit by Weber, and not only assembled it, delivered it and hauled the old one away. The delivery man, Paul, was great. He had to return with a part that was defective. Outstanding service, and the price is the same as any BIg Box retailer. If you need a grill, go to ACE. read more

Nice little hardware store with a local feel despite the national name. Not many true local hardware stores anymore. This one is locally own and operated. Everyone is always knowledgeable, helpful and friendly. You can partake in free popcorn while you shop. Most of the items maybe a couple dollars more expensive than the big box chains. Few things I thought were nice about ACE: 1) They refill propane tanks 2) They replace screens for your screen doors and windows! 3) So neighborly they will let you borrow their equipment without charge! Try it you'll like it. read more

I used to be a Home Depot girl. Even though I frequent local restaurants, support small businesses and hardly ever step foot in Walmart, on the rare occurrence I find myself in need of hardware, it's straight to the big box I go. Then I discovered Ace Hardware. I guess Ace is a chain, but it feels more mom n' pop than Home Depot or Lowes. The people are all very nice and friendly and they carry EVERYTHING. From office supplies, to pet toys, to the obvious hardware and such. They even cut glass while you wait which Home Depot does not do. Plus there's free popcorn in a cute old-fashioned cart at the entrance. Take that Dirty Dogz! The best part though? They actually carry my hard-to-find dog food $5 cheaper than Petsmart! read more

Great service. Got a new key for my motorcycle and they only charged me $2.00 (not including the key which I brought in myself).

I went to This Ace and the gentleman assisting me had very little store knowledge. The Ace I frequent more often in lamp and lantern has a very knowledgeable staff. I was also looking for a particular patio cooler. Online it said the store had one in stock at a cost of approx 70 dollars. The staff directed me to its sister store "Tarra" across the parking lot where the same item was approx 190 dollars !!! I asked to speak to a manager and was told she was busy !!! No sale read more

Great neighborhood hardware store. Somehow, they always seem to have the obscure little item that I need. And the people are genuinely helpful. Importantly, you can get in and out quickly without wasting time wandering over two or three acres of real estate trying to find a stove bolt and a furnace filter. I haven't tried the popcorn yet. read more

Thanks Ace! So pleased with this Ace. I have moved almost 2 years ago and am slowly renovating my new home. I have gotten wonderful, knowledgeable help with interior paint, garden hoses, furniture stain, sandpaper, simple toilet repair - parts replacement, washing machine hose washers, plants, and even chair leg plastic caps for a vanity seat. I am so please with the service and the greetings I receive. I feel like the associates that work there are knowledgeable, helpful and ready to help. I have even bought bird seed there this past winter. I have been to the other Rick's Ace {3 total} in St. Louis and certainly the one in Des Peres is my favorite due to the outstanding service and immediate attention they offer as you walk in the store. And, of course I can't help but mention the popcorn. I always get some on the way out and appreciate the treat! read more

Went in to have keys made. Efficiently done. That's the pro. Con: lack of joy on any employees face. Cashier asked me questions without looking at me. Poor customer experience. Next time I'll go to a big corp hardware store for impersonal service. read more

Better then going to the big box store down the road. I have always been given a nice greeting when I enter and like how they always help me find what I need. Pricing is a little higher then the bigger stores, but the convenience and personalized service makes up for it. My grandchildren love the free popcorn when I taken them with me! read more

Every time I enter this store I am greeted with a warm hello and asked politely if I need assistance with my shopping. All employees are friendly, patient, and more than willing to help you. Even if an employee does not know the answer to your question, they make sure to find someone that does. This store always honors its sales and even accepts expired coupons! I highly recommend this ace hardware to anyone looking for a local and friendly neighborhood store! read more

Bought A House...GotTheKey Copied Here. Copy Didn'tWork, NeededA Locksmith And Store Did Not Want To Reimburse For LoCksmith. wife Certainly Not Happy SittingOutside InA HotSummerDayInSt. LouisWith ToddlerCrying Bc KeyDidn'tWork. read more

Just went to ace to find a odd size bolt. Checked the bolt aisle and could not find what I needed. Due to weather more employees in store than customers. So I asked for help. Employees were too interested in chatting with each other than walking back to the hardware aisle to help me find the part. I wish this was the first time I experienced the WORST CUSTOMER EXPERIENCE EVER in this store but it is not. My fault expecting anything different although I definitely want to support local businesses. It will take a long time before I try again. read more

Used to really like this store. The manager was great. It appears he is gone. The woman behind the desk, and infrequently cashiers, is rude. I avoid the store because of her, even though it is less than .5 miles from my home. read more

I agree with Sara. I always find myself in HD or Lowes. This weekend I needed a part for my vacuum which I just bought @walmart. Of course walmart , hd, and lows didn't have the part. An Internet search revealed that Ace had the part. I called before hand and they assured me it was there. When I got to the store...it did remind me of the old mom and pop hardware store. Also I saw things that I normally wouldn't see at the hd . I am not sure on the price comparison but the atmosphere was much more welcoming and friendly. read more