It's nice to shop at a hardware store that is not a big box store (not that the orange one and the…read moreblue one don't have their place, they do)... the staff at Rick's Ace Hardware are able to answer every question I have, as they know where everything is, and they know what to do... Randy has been especially helpful to me in planning and maintaining our lawn this year... answering questions in person and on the phone. They are VERY dog friendly, and give attention each visit, and offer dog biscuits, too. The selection of items is great. Recent valuable purchases include: - Scotts 4-step program - screen material for fixing windows - Rejuvenate floor cleaning set - Thompson's water seal for the patio - 3M claw hooks for hanging paintings / photos / frames much more easily than with a hammer - 3-in-1 household oil - cleaning products Thank you to the entire Rick's team... see you soon!

Ran out of propane today, went to Ricks Ace Hardware in Ellisville. Jack greeted me at the door, he…read morehelped me find a few things then I got my propane refill and he carried it to my car. I didn't even have to ask. You don't get that everyday.

Forget about Lowes, forget about Home Depot! This store is the BEST!…read moreWe needed parts for our dryer, they had the belt that we needed in stock, and a pulley part had to be ordered. We thought it would take a couple of days, within a few hours Allison called and said my husband can come and get the part. And to top it all off, they were way less expensive than everywhere we called. Thank you so much Southside! You are the best!

I accidentally dropped my old school glass windowpane and the glass itself shattered, had two…read moreplastic corner attachment thingys broken, and the metal frame itself had one of the 4 sides break off. I had seen a facebook comment saying the did glass repair but due to the age and style of my window I had little hope... but Southside Hardware fixed it, good as new, for a fraction of the cost of some of the other window companies I had called. They always help me find what I need quickly and professionally, and never are pushy trying to upsell me on stuff. Would recommend 100/10

Very helpful and honest. Several time they've suggested lower cost solutions to me and they have…read morealways been spot on!

Another great small business in Kirkwood. I always go here if I need help with anything. They…read morewill find screws, nails whatever you need. It is very convenient and not overly priced. My favorite place for hardware items. I highly recommend.

Great local hardware store with a variety of options to take care of the customers needs. Large…read moreparking lot out front. Easy accessibility without stairs. Great hometown feel. They have everything from painting to hardware items, to Christmas decorations and gardening. It's a better version of any hardware store I have been inside of in my opinion. The staff is super helpful and friendly. The prices are on point for items needed. I really love that they have popcorn that you can purchase so the facility smells wonderful while you shop. Cannot say enough good about this location. Highly recommend to stop in for all your home repair needs.

Hubby likes to run in here all the time for home and outdoor supplies. He has always raved about…read morethe excellent selection they have in such a small space. I've been a few times and also found what I needed. Their space is small so aisles are narrow and there is A LOT of stuff everywhere. That said I found it easy enough to find everything I needed. Prices are very reasonable. I liked that they have natural dog treats, they carry all of our favorite locally produced seasoning - Blues Hog, and the bbq/grilling section is diverse. The employees were friendly and helpful as well. They seemed to truly care that the customer found what they need and are taken care of.

Staff is friendly and helpful. Store has everything I needed. I like the smaller local shopsread more

They are so nice, and take you right to what your looking for. Great customer service & fair…read moreprices. Free popcorn is a plus.

The girls at the customer service desk so kind laughing and having a good time…read more They promptly helped me with a return for a chainsaw and helped me find a new one

I set up a reservation for a box U-Haul truck at this store back on July 22. The reservation was…read morefor pickup on Aug. 17 at 8:15 am. When we went to pickup the truck at 8:15, they told us that our reservation had been cancelled. I looked in my email and saw that the cancellation was sent out at 6:48 am that morning. I had people taking time out of their day to meet us to load furniture into the truck. Fortunately, we were able to rent a truck from The Home Depot store on Hanley Rd. Afterwards, I followed up at both the corporate-level and at the store-level. The corporate Customer Care rep opened a ticket and said that the manager from the Chesterfield store would be following up with me. I spoke with Becky (Manager) and asked her for some restitution. All that she said was that I would be receiving a refund of the $150 for the rental down payment and that she was "sorry" for the mixup. She basically blamed it on the system. To Becky (Manager): I will not shop at your store or any other Home Depot store. Fortunately for me, I have other options (Lowe's & Menard's). When you treat a customer poorly, they not only won't patronize your store & brand, they will tell their social circle about their bad experience and tell their story on other social media outlets. Oh, and "I'm not sorry."

New name same service after 9 years…read more Grand Opening today was great. I ate hamburgers, hotdogs, sausages and pretzels for a snack... more like lunch. The workers didn't try to stop me. I went in trying to find CO2 cartilages for a plunger that my house had in the closet. While workers found my picture interesting... they didn't have any. I continued and ended up grabbing free seasoning, seeds and a free tote bag. Lunch and to some freebies made the visit worthwhile. The staff answered my questions, yet did not pressure me. Ego ? and yeti was on sale, but to expensive for me. The store looked clean and nice for the grand opening.

I bought this stihl chain saw just over a year ago. Initially it worked great, but after sitting…read morefor a few weeks, it would not start. I took it back to Ace hardware twice, and they would do something to it and get it started. The guy told me that despite purchasing the very expensive stihl motor mix, that I had to empty the tank every time and put new fuel in it. That is absurd and an environmental travesty! Tonight, after spending almost an hour trying to start it, and emptying the tank and putting new moto mix in it, took it back and asked for a refund based on the warranty I bought into. They said they only honor that for 30 days and that I would have to contact Stihl. I have, but have low expectations. Thankfully, I have a 1960 John Deere chain saw that hasn't been serviced in over 30 years, but still starts and runs. But it is very heavy and only 12". Also, I have a huge Oak to cut up! Almost $500 invested and I am still using a 1960 John Deere chain saw. I have always loved Ace but this is something I will not get over soon.

I had an extremely disappointing experience with Lowe's regarding a door purchase and installation…read more On September 18, 2025, I paid $5,991 for interior doors with professional installation included. The contract listed an estimated delivery date of October 18 and completion by November 17. Installation was scheduled through Lowe's Installation Partners for December 17, specifically to ensure the doors were installed before the holidays. The doors were delivered, but the installation never occurred. On December 17, the contractor no-called, no-showed. Lowe's did not intervene, escalate, or provide a solution. Instead, I was told to wait an additional month for installation, with a proposed date in mid-January. As a result, my living room is now filled with uninstalled doors and construction materials, with guests arriving for the holidays. I only accepted delivery because Lowe's assured me the installation would be completed as scheduled. When I requested cancellation and a full refund due to Lowe's failure to perform, I was told I would be charged a 20% restocking fee for "special order" doors--even though they were not custom-made. This experience shows a complete lack of coordination between Lowe's and its installers and no accountability when commitments are missed. Do not offer services you cannot commit to or fail to proactively manage. Given what has already occurred, I have no confidence that the doors would even be installed after another month of waiting. I would strongly caution anyone considering Lowe's installation services to look elsewhere.

I went in to get potting soil once I got home and I planted my palm tree I noticed the smell of the…read moresoil was horrible. I thought okay no big deal it's soil. A few days later I had worms and flies alll over my plants. I had to throw away one of them and was only able to save one. As to the store experience the staff was very nice and helpful.

Home town favorite. Great big parking lot out front with lumber, grill pits, and more drawing you…read moreinto shop here. When we entered we were greeted kindly, we walked around and were happy to find they sold Dive Bomb apparel along with other Dive Bomb coolers, bags and more. The bird seed we were after was super expensive compared to Menards but the charcoal my husband was after was on point for under $22.00. It's a give and take at stores like these. Prices vary and items change out over th season. Love this is close by for some staples we might need in a pinch.

I am from a small town in central Missouri. Hackmann Lumber gives me that small town feeling -…read morecaring, honest and hard working. I was recently at Lowe's - I needed 4 sheets of 1/2" plywood. I needed them cut at 24" x 96" by their saw was broken. The lumber guy at Lowe's referred me to Hackmann. He said their saw was working and I'd save a little money! Well - now I am endeared to Lowe's and Hackmann. I recommend Hackmann without reservation.

One of my favorite places to shop. I come for the holiday decor and dog items. They have great toys…read moreand cute dog sweaters. They have great prices on the toys I buy for my dog. Also their bird seed. Huge bags for the same price you'd see for smaller bags at other stores. Staff is always helpful when you need assistance as well. What helps is they have everything you need. I came for bird seed and could also buy bathroom cleaner a few sections over. Great store for your home needs

Poor service. Selection is limited. They advertise sales and rebates, but when you get down to the…read morenitty gritty charges for miscellaneous things like delivery they rip you off. So, the value "looks" good, but in reality it's no different than shopping at other hardware stores like Lowe's and Home Depot. When you buy a product they act like you're getting a deal because of the rebates, but you have to pay more to begin with for the same products elsewhere. The rebate thing is a total gimmick and Menards is a ripoff. And, they make you go through the work of mailing in the rebate form (which could be an online thing but it's not) just to get back to the price you'd be paying elsewhere. Menards is a ripoff. They also charge about 9x more for delivery and set up compared to Lowe's. We paid $250 for a delivery and set up of a refrigerator and range to a first floor kitchen with no steps and Lowe's charges $35 for the same exact thing. Menards also charges $145 additional for pickup if you change your mind and return the item within the 7 days they allow (we changed our minds on the range), but at Lowe's it's FREE for a pickup of unwanted items that you had delivered if it's within 48 hours. Any way you look at it there's a ripoff going on at Menards. So, in conclusion we paid almost $400 in delivery/set up fees with the added pickup fee included in that price. $35 @ Lowes for same thing.