Local store did not have communication in sync with online ordering center. Local employee Josh…read moretold me that delivery dates are chosen arbitrarily by online ordering center. They had moved delivery date out by a week the day before it was supposed to be delivered, so I cancelled it. Josh at the store was combative but agreed to cancel the order when I told him I relied on the info that was provided online. The charge immediately went thru on my card after I spoke to him. So he charged my card rather than letting pending charges fall off as he had agreed to.

This new neighborhood hardware store recently had its grand opening in the former Brewers True…read moreValue location on Jungermann Road. We were all sad to see True Value lose its lease, but I guess business is business. This new hardware store is very similar in that it has a good variety of basic items that you need for your home close by without having to drive to a big box store. As a result, the prices here are a tad higher than you would pay in a big box store, but you do pay for convenience. I have visited the store twice and both times was greeted by a super helpful employee named Kevin who should receive employee of the month for his great customer service and friendly attitude. Today a cashier named Landon B., waited on me and he could learn a lot from Kevin. This store has a really nice variety of bird feeders that surprised me. I'll be back to buy more of then.

Great little hardware store. Every SINGLE time I come in I tell them what I need and they ALWAYS…read morehave it! The guys are always friendly and helpful.

There are just not enough local hardware stores anymore and I plan to shop here and do my part to…read moremake sure they thrive! They are a Stahl dealer and when my husband wanted a leaf blower and a weed eater for his birthday (insert joke about how old we are here) this was the top of my list to shop at! The entire staff knows so much more than some hourly employee at a big box retailer shop! They not only took their time and showed him how to use it and ways to keep it running longer- they made us feel good about the purchase. I was so happy wandering the isles and seeing so many useful tools and items for our home projects we bought some paint for our doors too! I really love this place and I could happily spend hours wandering the isles of this store looking at the wall of springs (yes! It's so cool!) and looking at all the amazing parts that are unique to this store! Check them out if you need anything because not only will you find more options than the big box store- you will also get sound advice on how to manage your project and support an AMAZING local business!

I came in today to buy My Husband a couple things, and the staff was really friendly and super…read moregreat to work with. I told him when I was looking for and what the tools were going to be used for and they directed me exactly to the area that I needed and asked me open questions to get me the right tool for the job The staff is always always wonderful to deal with the store is easy to find whatever you need and very clean Highly recommend! I love that it's a smaller store versus Lowe's or any other tool store. I don't feel overwhelmed and I know I can always find exactly what I need.

I needed a miter gauge from this store that their website said they had in stock and I live 2 hours…read moreaway and they was the closest store to me that the website said had it so I called and asked if they actually had it in stock and asked if they could physically make sure they had it in stock and the woman rudely asked if I've ever been in a store before and told me she was 100% sure they had it in stock and that she had personally watched them put it on the shelf and that they had 6 in stock i even asked for her to pull it from the shelf for me and she told me they don't do that. so I went all the way to that store to be told they didn't have it and that their inventory must be off and so I began the long drive home I am EXTREMELY disappointed and not sure if harbor freight will get my business any longer. They should've made sure with their own eyes and put it in their hand to be sure they had it.

I came in to do an exchange. I waited in customer service for about 5 minutes…read more Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.

Ordered a new patio door to get installed and the lock on the handle wouldn't lock. I called and…read morethey told me to buy a broom handle to lock it! Spoke to the manager Kyle, who said everything would be fixed the next day. Now it's 3 days later and no word from anyone. The contractor is no help either. Never doing business with these guys again.

People love to come here to dump negative reviews, well hopefully this offsets those negs... Price…read moreis right compared to competition & product availability is good. You might pickup on some negative vibes from some workers but not all. Push through it. It's a tough job especially in extreme temps. Their weigh system is good and checkout is pretty fast. I'd recommend them. Counter people are nice.

They are right up the street-just got salt from there this week..employees are always helpfulread more

Asked how to make my Palme router work with there juice groove jig the worker just told me to make…read moremy own base for my router and that's it. very disappointing customer service not helpful at all! I have to now figure it out on my own. really bad customer service.

My most recent stump carving project sent me on a search for some wood carving tools; knives,…read morechisels and gouges. The limited selection and low quality of tools found at the big box stores made me look elsewhere. If you like to work with wood this is your store. This is a store for wood workers & carpenters of every level. The staff is not only well informed about all of their products but also very passionate about the craft. I was promptly greeted and given a quick orientation to the store. After starring at the selection of carving utensils for 5 mins I was given a quick tutorial on chisel and gouge selection and also how to properly maintain the tools. I also noted a very large selection of router bits, wood stains, cabinet hinges & slides which may be useful for future projects

Great quality wood. The staff can be a little short and curt. The prices are high but the quality…read moreof wood is superior to big box stores.

A small milled order of cherry that I waited over 4 weeks for had half of it so bowed and crowned…read morethat it was not usable. There is no way a door could hang from what they gave me, which had about a 1 inch bow and 0.5 inch crown. These pieces were over $100 a piece. They were shrink wrapped, so someone had to have seen how bad these were when wrapping them, yet still handed them over. When I call to see if replacement pieces can be rushed, the answer is "another 4 weeks". I will never use this place again. I'll go elsewhere and get the wood glued to the thickness I need rather than deal with this expensive mess.

Placed an order November 20th for a small part needed for a hydraulic jack rebuild. Credit card…read morewas charged November 20th but here I am January 15th with no part. I can't cancel the order because for the last two weeks the site claims it shipped or is in the late stages of processing. No reply from them after using their contact form asking when it would ship. No email from them since the day the order was placed. I wish I would have read the other reviews before ordering, don't do business with them!

do not do business with this company , they do not accept any returns , very bad in customer…read moreservice spend your money somewhere else!!!!!! buyer beware. this is a scam company, i ordered ra 19393 and i needed ra 19797 and they will not take it back no warning on website for robinair parts returns.

Great store and friendly managers. They are always up in the front helping staff…read more The garden area is large but I learned what's provider is by a vendor so the staff is unfamiliar with the plants, trees etc. the vendors are usually there early in the morning so if you see them then ask questions. I've done this and it's super helpful. Still a great large store with lots to offer!

There was only one register open and the employee was handling a complicated border…read more I saw literally two people just standing there staring at me as I was waiting. I had an item with no barcode wich is why I waited in line. So instead of them taking initiative I chose to go to self check and push request for help and got it done that way. I shouldn't have to take those steps to get help.

The only reason for the four stars is that when I had called before coming in, I was told because I…read morelive so close I would not have to pay delivery and there was no delivery fee. I think there was some miscommunication, which is upsetting. As much as we spent, I would have preferred to go somewhere else that offered free delivery. I also gave her the measurements of what we needed to fill, and we did not get the correct amount so I will have to try to get this corrected somehow. When we arrived, we went to the trailer building to pick out rock. It was nice that there were tons of staff to easily help us and it was pretty easy to pick out what we wanted and we gave her the measurements. She calculated it and gave us a price, so that was pretty efficient and helpful although it was not correct. I think there was a miscalculation I am unsure. There is a lot to offer here and they've been here for years. If you need help, the staff is super quick to help with no questions or hesitations. They are all very friendly. When they came to deliver, they called before they had my way to confirm delivery and address once they delivered. I wish they would have knocked to notify me or ask where I wanted the rock and said they just dumped and went so now we cannot park in our driveway until we get it moved.

Many people recommended World Outdoor Emporium for a good, solid bird bath. I found a bird bath…read morethat I love and so much more. Their selection was plentiful and of better quality than any other store I visited. And the prices were better too. If you need anything for your outdoors, go there. Also, find Danny. He'll help you find and carry anything you need. He knows every inch of that place like the back of his hand. He's so hard working, and he smiles a lot too. I wanted to stay longer, but my husband made me leave :)