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    Richter & Phillips

    4.2 (70 reviews)
    Closed 9:00 am - 8:00 pm

    Get pricing & availability

    Response time

    11 hours

    Response rate

    100%

    Services - Richter & Phillips

    Watch cleaning

    Watch overhaul

    Watch part repair

    2 More Services

    Watch part replacement

    Watch seal testing

    Richter & Phillips Photos

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    Recommended Reviews - Richter & Phillips

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    Zach K. comes highly recommended
    Patrick S.

    I absolutely love watches. Is it my rather large collection of both wristwatches and pocket watches, is it my 100k subscribers YouTube channel (@PocketWatchTime), or is it just my fascination with oddball watches?... I think it's all of the above. But, in the collection of all this knowledge, I've definitely experienced many a watch store. Let me tell you Cincinnati is a lucky town. I experienced Richter & Phillips and it's a wonderful shop. Brands range from entry-level luxury all the way to the big boy brands. But most importantly... You can tell from a mile away that the people running the shop and manning the counters actually like watches. Not everybody walking in the door every day, every time, every encounter is a moneymaking transaction. That's the way it should be. I get it... It's a business. But I don't want to be treated like a commodity when I walk in the door. I want to be able to look at watches... Try on watches... And hopefully talk to somebody who actually likes watches. And that's exactly what I found. My wife and I met Zach K. while browsing. We tried on a couple watches. We just talked watches in general. He even gave us a tour of the amazing behind-the-scenes areas of the store. It was a great experience. I didn't see any watches that I wanted to buy today. But, if the opportunity came and if I was in the Cincinnati area... I wouldn't think twice about stopping in to Richter & Phillips. Thanks to Zack K. for treating us so well.

    Oval Sapphire and diamond ring!
    Ramona M.

    Worked with George, who has retired, we designed my 30 year anniversary ring. A wonderful experience and I still love it! 2 years ago I'm planning on going back soon!

    Rolex Daytona

    Richter & Phillips Jewelers is by far the best experience l've had within the jewelry industry. Blake Stelzer and his team are extremely knowledgeable, professional and their communication is exceptional. The store is pristine with an enormous selection to choose from. Being an authorized Rolex dealer, this is the only trusted jeweler my family and clients will purchase Rolex watches from.

    Best Rolex and diamond expertise in the state!
    Camille P.

    This is hands down the best jewelry store in Ohio. The heritage, quality of merchandise and their customer service cannot be matched. Our family buys from no one else. Rick and Eric are consummate professionals and provide 5 star service to their customers. If you're concerned about getting quality jewelry for your money, worry no more. They stake their reputation on their products from diamonds to Rolex's and gem stones you will only find the very best at Richter & Phillips. A+++

    Ring that was repaired - an entire pearl replaced! Such an outstanding job.
    Taylor W.

    I brought a ring here to be repaired and two to be cleaned. I am so happy with their service. Every person in the shop was very personable and helpful. My rings that were cleaned were done that day and came back looking better than ever - with no charge. My ring that needed repaired was assessed and I was told it would be ready within two weeks, a very reasonable amount of time in my opinion. When I picked up the ring, you couldn't even tell it had ever been repaired. I wish I took a before picture. I will be back for future jewelry purchases. Their store is gorgeous too. They have a large selection for both men and women. A lot of luxury designer brands - including Rolex.

    Blake W.

    I met Blake who is one of their watch specialist several months ago for my first Rolex. The day finally came yesterday. I received the call I've been waiting for from Blake. My watch was in. My whole experience with Blake will always be remembered. He made a dream come true for me. My Rolex was hands down the most rewarding experience I've ever had purchasing anything. Blake is true to his words and is an expert at what he does. His knowledge on watches will give you all the answers you need. I left feeling comfortable with my watch and very grateful. Blake even introduced me to Rick, the owner which brought a pleasant introduction. Richter & Phillips is all around a top notch place with top notch staff that I recommend 100%.

    Loved Richter so much we went back and got my band there too!

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    1 year ago

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    Eric F.

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    1 year ago

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    Eric F.

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    8 months ago

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    4 months ago

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    Eric F.

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    7 months ago

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    Eric F.

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    10 months ago

    they do not provide results. They don't stick to the time schedule for getting things done. Lack of product knowledge as well

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    Eric F.

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    11 months ago

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    Eric F.

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    3 years ago

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    Eric F.

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    5 years ago

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    2 years ago

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    7 years ago

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    3 years ago

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    4 years ago

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    Eric F.

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    2 years ago

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    Eric F.

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    9 years ago

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    3 years ago

    Have made several purchases of watches and jewelry. Best quality and service in town.

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    3 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    5 years ago

    Beautiful jewelry and always pleasant and knowledgeable. They always have special events that are inviting and welcoming.

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    5 years ago

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    3 years ago

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    5 years ago

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    9 years ago

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    6 years ago

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    Page 1 of 2

    Ask the Community - Richter & Phillips

    Any chance you do custom work? i have a family diamond i would like placed in a setting for a necklace.

    Hello Laura, yes, we do custom work! Please feel free to stop in, and one of our Jewelry Specialists will be happy to assist you. Hope to see you soon!

    Hello! I was wondering how much you may charge to resize a ring from a 7 to a 6.5?

    Hi Emma, Thanks for your inquiry. There are many factors to consider and we need to see the ring in… Read more

    View All 3 Questions

    Review Highlights - Richter & Phillips

    Blake's a super cool guy, and helped me decide on a watch for my wife--a very nice blue Tudor Black Bay.

    Mentioned in 7 reviews

    Read more highlights

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    My husband and I had an amazing experience designing my engagement ring there. I absolutely…read morerecommend going here if you're looking for something classy, gorgeous and unique. I really couldn't have dreamed up a more perfect ring. The owner is amazing and made it easy and fun. They also have everyday and special occasion jewelry starting about ~$80. It's the perfect place to buy gifts or treat yourself.

    I can't say enough about Lane and Kate. Everything from the first visit until after I proposed was…read moreamazing. Ellana answered all the questions I had. My fiancé and I were curious about moissanite and after talking with Ellana we decided we wanted to go with a lab grown diamond. That was my fiancés last visit. Ellana then met with me multiple times, and sent me renderings of the ring along the process. She helped guide me but allowed me to have some creative freedom with designing and was transparent with pricing. She was a pleasure to work with and I can't wait to get our wedding bands from her. My fiancé gets compliments all the time about her engagement ring and it's such a pleasure knowing I was able to get a truly one of a kind ring, because I helped design it. Also she has great fashion jewelry for all price ranges. Do yourself a favor and don't even waste the time at a chain, support this small, woman owned business who will make you feel like the most important person in the world while you design.

    Geraci Fine Jewelry

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    Geraci Fine Jewelry is amazing!! Jeff, Joe, and everyone…read moreelse who has helped us have gone above and beyond to provide a level of customer service I didn't think existed anymore. Jeff spent so much time with us, explaining different details and patiently showing us options that resulted in a ring that I never could have imagined, and I could not be happier. My one of a kind ring was perfectly made, and when it was a bit too big on my finger, they even resized it in ONE DAY so that it is now even MORE perfect! I am a customer for life!

    Stumbled upon this local jeweler just last week so when my fiancé proposed I knew exactly where I…read morewanted to go. Reviews were pretty reassuring and our visit did not disappoint. Although my fiancé and I are professionals we're prudent/frugal so I didn't know if we'd fall into the "just another number" category. Cindy met my fiancé first as I was running behind and then locked myself out of my house and car. Cindy was so patient and helpful to my fiancé the entire time. When I arrived they had options ready to go and she didn't make me feel rushed not one minute. The owner even came out and had a quick and kind exchange with us. We ended up getting the exact ring we came for and then were able to ask Taylor about designing a ring. Taylor was another knowledgeable and skilled employee who wrote down some quick sketches and promised an email before the holiday. We left excited, accomplished and confident in their ability to design our perfect ring. Less than 24 hours later we had designs emailed to us that were all so gorgeous and had the elements we wanted! First ring was resized same day as well talk about efficient! Definitely impressed with the creativity and attention to detail! We are looking forward to finishing the process and know who we'll be coming to from now on and referring to anyone who asks! Thank you for making this process so smooth and enjoyable! First ring below:

    Koop Diamond Cutters - Our beautiful ring.

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    Working with Koop Diamond Cutters was an exceptional experience from start to finish. Justin was an…read moreabsolute pleasure to work with. He took the time to really listen to what I envisioned and made sure I felt heard every step of the way. He was honest and clear about what was possible, giving me realistic expectations without ever making the process feel overwhelming. What meant the most was how thoughtfully he incorporated diamonds that were incredibly special to me. Justin approached the design with genuine care and creativity, ultimately helping bring my dream ring to life. The final piece is everything I hoped for and more -- beautifully crafted, meaningful, and truly one of a kind. I can't recommend Justin and Koop Diamond Cutters enough. Their expertise, integrity, and personal touch made this an unforgettable experience.

    Such a fantastic experience working with Koop on a few special pieces recently! They helped me…read moreclean up & refurbish old jewelry I was planning to sell... add cherished, collected charms to my bracelet... add gold to bring an heirloom wedding band to a size it can enjoyed again... secure the clasp on my husband's bracelet from an anniversary trip to Rome... and repair a dainty gold chain I wear daily! They are professional and incredibly friendly with beautiful work, fair prices, and good turnaround times! Absolutely will return to work with them again, and highly recommend to friends and family here in Cincinnati.

    Elaine B Jewelry - Elaine, Our Founder

    Elaine B Jewelry

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    While visiting Cincinnati, I stopped by this shop to replace a bracelet and was shocked by the…read moreblatant lack of customer service. When I walked in, I was completely ignored. A few minutes later, two women entered and were immediately greeted and offered help. The double standard was obvious. Only after my expression made it clear I was unimpressed did the employee finally say something -- claiming the other women had an appointment. That excuse doesn't change the fact that I wasn't even acknowledged when I walked in. Greeting a customer takes seconds, and the indifference I experienced spoke volumes. I make it a point to support small, local businesses when I travel, but this kind of dismissive and selective service is unacceptable. If this is how they treat customers, I would strongly suggest taking your business elsewhere.

    EDIT: 3 months later and gold-plated and gold bracelets still look perfect…read more Stopped in to get permanent bracelets with my friend on a Saturday! The shop was buzzing and busy, but the staff was so friendly and we didn't have to wait too long. They even suggested going to get a cup of coffee from down the street. There were plenty of bracelet options - silver, gold, and gold plated. I felt like they had something for every price range. You could get rings, necklaces, bracelets, and more! I personally chose a gold bracelet with an initial charm, and Elaine B. put it on me herself :) While waiting for our turn, we shopped around the store, and there were lots of beautiful, minimalist jewelry items for sale that I LOVED. I would definitely return and get some thing else another time.

    Richter & Phillips - jewelry - Updated May 2026

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