I just left not even five minutes ago. I watched as a new cashier cash someone out and say I love…read moreyou back to the customer who said I love you first I'm assuming it was a family member or a friend But I watched as a manager come up and tell her that she's not allowed to tell them that she loves them. That work is a different environment and that she's not allowed to do that so not even to family or friends. That's crazy to me Even created a Yelp account just to say this because of how upset that made me! Poor girls should be able to tell her family or friends that she loves them whenever she feels the need. If this is even a rule, I think it needs to be changed and I think a lot of people would agree.

To be clear, I am ONLY reviewing the Publix Pell City Pharmacy. I switched to Publix for my and my…read morekids' prescriptions a few years ago because it's the closest to my house. Last month, after seeing one of the employees posting referring to a different customer's child as a "crotch goblin" and joking that if the customer's 3 year old took an adult dose of blood pressure medication it wouldn't be a bad thing I decided it was worth driving further for my kids to be safe. I do not know the customer the Publix pharmacy employee was speaking about, but the story went somewhat viral on the local Facebook pages and it was very believable based on my own experience with Publix Pharmacy in Pell City. Before this final straw they had shown me a consistent pattern of incompetence and unprofessional behavior. In spite of our insurance being the same month to month, inevitably when I would refill our prescriptions each month, without fail, they would neglect to run someone's prescriptions on insurance and I would have to insist they run it and wait. Once, I wasn't paying attention and paid full price and getting a refund took forever. During the last presidential election the employees were holding up and showing off obnoxiously political shirts and merch they had purchased while at least 5 customers waited in line to pick up prescriptions at the counter. The wait is always long, they are frequently out of stock on common maintenance medications, the employees are rude and the culture of prioritizing socializing with coworkers over helping customers is at best acceptable to management. Switching to a different pharmacy was a hassle and Publix did not send over all of my children's records when the new pharmacy requested them which led to a lot of back and forth and frustration. But, in the end it was worth it for the peace of mind that people who take their jobs seriously will be handling my children's prescriptions in the future.

Our favorite place to shop! Great selection and most likely the cleanest grocery store around.. The…read morestaff is awesome and extremely friendly and helpful!

Polite staff. Clean store and good selection. Ordered a cake because hotel resort cake is no bueno…read more They took the order with less than 24 hour turn around. Minor issue with the decoration. They caught it on my way to leave. Took it back and fixed no fuss no muss. The pharmacy was especially helpful with some cream and swimmers ear. Just a great experience. Thx!

We travel in our RV all summer. Stopped here for…read moregroceries. This store was immaculate. Had a beautiful produce, bakery, and deli section. Nice meat market and a nice selection of everything you could need in the way of groceries. The checkout young boys were so polite and helpful.

Great store with great folks, but the deli needs to learn a little customer service. Ignoring…read moresomeone at the counter is rude. We clearly see you are busy and a simple "hello, someone will be with you shortly" would go a long way. There is rarely a smile, a hello, or even eye contact. Eight folks working and only one person spoke to me after waiting several minutes. She was wonderful - just not sure why no one else was responsive.

Most of the time the girls checking the customers out at the registers, are just plain rude, not…read morethe mature ladies, not the people that have been there for years. The one eating lifesaver candy at her register and if she smiled her face would break!

Essentials - get the essentials on your way to the lake!!…read more Great small supermarket with a good selection of items. While things are priced a little high - this is the only real grocery store in the area so you will just need to pay it and support the community. Like I have said before - the nicest people in this area!!!!

Friendly store full of great employees!!! Everything is well taken care of and well presented…read more Needs self checkout! Needs jalapeño cheddar bread and rosemary bread in the bakery and I'd be there more frequently!!!

This is the best thing that has happened to me. I have multiple sclerosis and can't walk anymore…read moreand it's so wonderful that they can deliver your groceries like they did in olden days! And they are prompt and nice. I will always be using them.

We ate here everyday of our mountain getaway. Breakfast, lunch, I didn't get dinner here but they…read morehave delicious looking casseroles that you take home & pop into the oven. Yum! And no joke, they looked super delicious. Cheesy, creamy, meat and carbs: omg. Lots of wine and beer. Tons and tons of gifts and trinkets to take home and commemorate your mountain visit. I didn't photograph much of it but they had great items. There's a bar to eat or sip your coffee right near the front or a large side room with ample seating. The breakfast biscuit sandwiches were off the chart! If they weren't homemade biscuits, I don't want to know because they were delicious. Definitely stop in here. Even if just for a vitamin water or a memento, it's a fab little market. They've got you covered!

Everything was great! I had a sisters trip a few weeks ago and…read morewe went several times!

This Publix is a pit stop for me when traveling to Birmingham. I've had to pick up gift bags,…read morebottles of wine for gifts, sub sandwiches and even just a bathroom break. It's a larger Publix, but I really enjoy the greater selections. Service is pleasant. I'm certain I'll return.

Great service amazing I have never seen customer service so good . I enjoy shopping at Publix the…read morecustomer service is always A+ thank you

Always use this Walmart it's close to the house it seems that I have very few problems I give them…read morea very good rating

I've ordered from here 4 times and 4 times they have delivered to the wrong address…read more I have my address posted in 3 different spots and when I let them know it's this long drawn out refund process. Maybe someone in charge should come out and see where the delivery photo matches my property?

We stopped here truthfully on pure nostalgia. We used to have Winn-Dixie at home in Louisville, KY…read more Not to mention i used to work there during my high school years, then years ago they closed and I initially thought they were closed across the country. But a few years ago I was in Miami and we saw a distribution center. This let me know that they were still around. So had to stop by and see if they still had some of my favorite items.. Check Soda (even though I don't drink soda) and the cookies; the Big Sixties! They did have the soda but not the cookies. The people were friendly! Nice location, good to see Winn-Dixie still thriving.