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    Winn-Dixie

    4.0 (1 review)

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    9 years ago

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    Publix - New construction.

    Publix

    2.6(18 reviews)
    1.2 mi
    $$

    I just left not even five minutes ago. I watched as a new cashier cash someone out and say I love…read moreyou back to the customer who said I love you first I'm assuming it was a family member or a friend But I watched as a manager come up and tell her that she's not allowed to tell them that she loves them. That work is a different environment and that she's not allowed to do that so not even to family or friends. That's crazy to me Even created a Yelp account just to say this because of how upset that made me! Poor girls should be able to tell her family or friends that she loves them whenever she feels the need. If this is even a rule, I think it needs to be changed and I think a lot of people would agree.

    To be clear, I am ONLY reviewing the Publix Pell City Pharmacy. I switched to Publix for my and my…read morekids' prescriptions a few years ago because it's the closest to my house. Last month, after seeing one of the employees posting referring to a different customer's child as a "crotch goblin" and joking that if the customer's 3 year old took an adult dose of blood pressure medication it wouldn't be a bad thing I decided it was worth driving further for my kids to be safe. I do not know the customer the Publix pharmacy employee was speaking about, but the story went somewhat viral on the local Facebook pages and it was very believable based on my own experience with Publix Pharmacy in Pell City. Before this final straw they had shown me a consistent pattern of incompetence and unprofessional behavior. In spite of our insurance being the same month to month, inevitably when I would refill our prescriptions each month, without fail, they would neglect to run someone's prescriptions on insurance and I would have to insist they run it and wait. Once, I wasn't paying attention and paid full price and getting a refund took forever. During the last presidential election the employees were holding up and showing off obnoxiously political shirts and merch they had purchased while at least 5 customers waited in line to pick up prescriptions at the counter. The wait is always long, they are frequently out of stock on common maintenance medications, the employees are rude and the culture of prioritizing socializing with coworkers over helping customers is at best acceptable to management. Switching to a different pharmacy was a hassle and Publix did not send over all of my children's records when the new pharmacy requested them which led to a lot of back and forth and frustration. But, in the end it was worth it for the peace of mind that people who take their jobs seriously will be handling my children's prescriptions in the future.

    Winn-Dixie - grocery - Updated May 2026

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