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Richard Williams & Associates

3.3 (12 reviews)
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Quality of work.
Peter S.

Service is not what it used to be. Needing my roof replaced I rent with Richard Williams as they replace the previous one and everything went well. This time when replacing the roof and gutters very bad experience. I asked for an estimate to fix the below issue before putting on gutters and this is what I was left with to deal on my own. Now I have to pay extra to have gutters removed. You have been warned!

All of our showers were tiled like this!  The tiles were popping off walls!

Moved into a house he built in 2014. We've already had to remodel every shower due to extremely poor tile installation, plumbing not secured, leaking shower pans, crumbling cement board. Over $100,000 worth of repairs! Just this week, we had to repipe the entire house...$50,000. We had at least 15 gas leaks! When I called to ask him questions. His only response "it passed inspection." It did but have no idea how anything was green tagged. Now we are paying the price.

Counters backsplash cabinets paint
M B.

Richard just completed a major remodel for us. Kitchen, pantry, closets and master bath. We replaced cabinets, all appliances, tub/ shower, installed hardwood floors and had entire inside painted. We lived in the house during remodel and although it wasn't easy and I changed several things in middle of project Ritchie and crew came thru. I would recommend his service and especially liked his designer Sharon Flatley.

Current paint on my cabinets.
Andi L.

These are just a few photos of my kitchen cabinets that Richard Williams and Associates had subcontractors paint. To be fair, they attempted 3 times. On that 3rd attempt the painter turned to me and said that they "have customers in Highland Park, Dallas that never complain." Well, I don't know about Highland Park. I live in Highland Village. I believe that if this kind of workmanship was done in a customers home in any city they would be just as disappointed and saddened as I am...This contractor has walked off the job without checking the subcontractors work, accused us of altering pictures and threatened to sue us...

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1 year ago

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Richard W.

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Call the office (972-907-2303) and I can give your information to Richie. Thanks for your interest!

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Re-Bath - mold behind the wall in multiple places

Re-Bath

(46 reviews)

We had a very good experience with ReBath. It started with Donna the designer who handled preparing…read moreour estimate and helping to pick out the tiles at Floor and Decor. She was always available to answer questions and gave excellent recommendations. The actual work was done by Matt and Ruben who were trustworthy, hard working and very nice. They had to work an extra day which ended up being a Saturday, but they still came in and got the job done. The whole renovation took 9 days. Part of our wall had to be torn up to move the plumbing up and in for the new sink vanity and Matt & Ruben also repaired the wall which was extra work for them, but we were really appreciative. The receptionist Katie was always so kind and responsive and willing to help. Really liked how all their work is insured and they have financing options available. We are really pleased with how everything turned out. We've recommended ReBath to friends and family and will continue to do so.

4/30/25: I reached out to Mark to remodel my guest bathroom. He asked Carole to set up a visit to…read morego over the details and the planning stages. She was awesome! She made us feel very comfortable during the selection process and beat out another bid by quite a bit. She even included special features that we had not considered. Monica, the scheduler, did her best to accommodate our schedule. Jacob and Addam arrived a little earlier than scheduled and they were a great team. Jacob went over the scope of work and he was very detailed oriented. He was a true professional and a great communicator. They arrived early and tidied up each day they left. Jacob was better than advertised and he exceeded my expectations. I am very happy with the remodel of my guest bathroom, and very grateful for Mark's team.

Apex Supply Company - Richardson - Faucets

Apex Supply Company - Richardson

(21 reviews)

$$$

I came here early on a Saturday and was very glad to learn that they open up at 8 o'clock in the…read moremorning. I needed some parts for a faucet that I am rebuilding, and this was the only place that I knew of that might have what I needed. I am not an expert in rebuilding faucets or the parts but thankfully, these people are! I came in and had my old parts with me, and they knew exactly where to go and what to get to fix what I needed. I had my parts in no time and some guidance on how to perform the repair. It is almost impossible to come in here for the parts section and not be lured into the show room. In fact, it's a big open gateway from the parts area to the show room and so it's kind of natural to wander into there. When I did that was when I was met by a sales person named, Mariam. I have a kitchen faucet situation where the faucet that is in my kitchen that needs to be replaced is kind of an old-school faucet, and I have had difficulty finding options to replace it and yet I want to replace it with something similar because of the holes that are drilled in my granite countertops. Mariam was quick to find me solutions and even had a few different options that I can go with. She was knowledgeable and helpful and very pleasant to work with. I have not yet fully decided what I'm going to do, so I held back from ordering one on this particular visit, but I will not hesitate to come back either for the parts to rebuild my old one like I am doing with the bathroom faucet or buy a entire new faucet. Either way, these are my new go to folks for faucets and faucet repairs. Review #2166

21 year old trynna make a living i do concrete so i know nothing about plumbing,came in and spencer…read moreat counter sales was great man,from patience to communication and just understanding the work i was trying to do he was able to help me from what i was trynna explain to him.I know i made his brain work10/10 customer service hope nothing but the best for him felt.Keep being you Spencer!!!

DFW Granite - Beautiful Bianco Primata Granite Custom Kitchen Countertops and White Ceramic Tile Backsplash.  Plano TX 75075 visit dfwgranite.com

DFW Granite

(47 reviews)

North Dallas

We used this company for countertops and backsplash. We used quartzite from countertop all the way…read moreto the ceiling as backsplash. Michelle and Shirley have great customer service and communication. Through out the whole process from us calling in and asking questions to setting up appointment and all the way to the installation day. I love that Michelle is hands on and has a mind of an engineer. Mario is the lead installer and when he came in to do the measurements, he took his time and was very meticulous with his measurements, which I was very happy to see bc the previous company came in and in less than 20minutes he was done. I really appreciate Mario's perspective and way of working with his team. The crew works well synchronized. They all helped clean up and left our area as clean as when they came in. This company is very knowledgeable and answered all of our questions and concerns. We also got some tips and recommendations to keep our beautiful quartzite looking great. Overall I highly recommend them for your next project.

I had a full house of countertops installed by DFW Granite and am very pleased with how everything…read moreturned out. The new countertops look fantastic and completely transformed the areas they are in. They have a much more modern look now. Michele and Shirley were very professional and easy to communicate with. They were responsive to all my questions and kept me informed throughout the process. The pricing was very reasonable especially considering the attention to detail that Michele puts in. I picked out a granite with a lot of movement and they made sure seams were minimized and flowed together when they were necessary. I would definitely recommend them to anyone looking for high-quality countertop installation.

Espresso RMI

Espresso RMI

(37 reviews)

$$

Huge Selection of every espresso machine manufacturer in the World!!! I was in Heaven:)…read more They sell residential & commercial grade espresso machines... So many types of machines that I ever even knew existed!! Actually it may be too much inventory selection because there are sooo many types of machines that it took me over 3 hours of shopping until I found the perfect machine for my home. I got the WMF 800, it is a residential/home super automatic espresso machine. The "brew group" (internal components) are exactly the same as the commercial grade machine models (WMF 1300, 1400 & 2000S)!! So this machine can handle as much volume as a Cafe quality machine... It has huge power but it sleek & compact for my home:) I even got to sample how it makes coffee because they had a floor model on display and they gave me several free cappuccinos to sample! More caffeine than I needed today but it was super fun;) They also have a full service repair department and they keep a full stock of replacement parts inventory so you never have to wait for parts if you need service. If you do want to buy a machine, definitely ask for Richard! He is a stalky bald guy so you will know him when you see him... He has a dry sense of humor, so u might like it or hate it... Either way he knows his stuff. He is very direct, so just tell him what you want and he will point you in the right direction. but don't expect a lot of small talk lol;) He is the owner so you can try to negotiate a lower price off the displayed prices... He will probably grumble a lot, but I bought a lot of stuff so he took a percentage discount off the total price as a package deal. Also make sure you get some Marcuzzi Espresso beans, they made the best tasting espresso I have ever tasted. It is a perfect blend of 90% Arabica and 10% Robusta coffee beans that have ben roasted "Italian Style" (so the are not greasy) to an Espresso Roast darkness. I am a very finicky espresso connoisseur and I like to have a double short espresso with no sugar so it has to be perfect when I make it. With the combination of my new WMF machine and the Marcuzzi beans I can make an espresso with the thickest & best golden brown Crema that I every have seen.... The creme will last for over 60 seconds. And the taste is amazing, soooo smooth never bitter!!!!! Good luck! PS- Don't worry if you don't understand any of the verbiage I just used because once you come in here you will be educated immediately!! They should call this place "Espresso University!!"

Worst customer service I've ever experienced. They didn't even fix my machine when i sent it in…read morefor servicing the first time and $500 later. They had it a month!!! Second time they didn't even let me know whether they received it yet nor how long it will be to repair. I would not recommend this place even though Delonghi lists them as an "authorized service center".

Creative Design & Build - Kitchen Remodel

Creative Design & Build

(2 reviews)

North Dallas

This is what nightmares are made of: Promised a 1-month project. It took them 5. The quality of the…read morework was amateur at best and catastrophic at worst. I never got a solid plan, they hard-sold me high, promising we would reduce it, just to make me sign the contract. (my first mistake) Of course, those meetings to discuss my priorities and reduce the budget, never came. My dream wasn't realized as they either vetoed, forgot or bumbled each feature of my design. Examples: I have a wavy wall, it took them days to correct the paint throughout the house, they flat refused to match my craftsman trim, they forgot my vented kitchen hood, vetoed my transom (they don't even know what that is), failed plumbing inspection three times and nearly blew up my house. (I'm not embellishing) Had to install the cabinets twice (ordered incorrectly and hung at the wrong height), the rough plumbing is so poorly done that the knobs don't sit right and turn lop-sided; failed to contain the renovation dust which covered even stuff inside cabinets and drawers throughout the house. The cleaning crew came multiple times and I still had to hire my own at a cost of $360, to get all the ceiling fans, fixtures, floors, etc. finally clear of dust and paint splatters. They scratched my hardwoods and damaged my stove. To top it off, they stopped paying the subs and one of them put a lien on my house, EVEN though, i was up to date on my payment arrangement. (Yes, that's totally legal, for some reason!) The drama continues as I need help correcting some issues that i don't feel I should have to live with. I don't have the energy to upload pics but maybe later. Just trust me; pick someone else. Signed, Exhausted, Angry and Broke

We got our kitchen remodeled through Creative Design & Build this year. From the very beginning,…read moreour project manager Eyal was with us every step of the way. We always knew what to expect, got frequent updates as the work progressed, and never felt rushed or confused by any part of the process. She really went above and beyond. The work actually got done on time and the crew did an amazing job getting everything secured and cleaned after the work finished. Most importantly, the results were fantastic - truly exceeded our expectations! Would definitely recommend to anyone looking to renovate or remodel in DFW.

Richard Williams & Associates - roofing - Updated October 2026

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