I have been coming to this location for over 15 years, before they were Kennedy Eye Center. Dr…read more Kim is the best! So pleasant and understanding. She really listens and has always given me the best care. The staff is friendly and helpful. A bit pricey with glasses, but I am willing to pay since I love the care the staff gives you. The remodel is beautiful. This place has always been clean and neat.

a 5 year patient, started with dr. kim then found out its a revolving door of doctors…read more.. a 5 year patient seen in august for surgery follow up, goes in for scheduled exam appointment to be told " that will be out of pocket today, we no longer accept the insurance". after 5+ years you can't even send a letter, a text...i get absolutely no consideration??? don't go here or any affiliated organization- patients don't matter, all about a buck find better

Hey Yelpers,…read more Service: So I went back and received much kindness from an employee named Ethan. He even helped with choosing glasses! He was respectful, generous and honest and this greatly impacted my trust in this business. Ambiance: the location was clean and orderly with styles clearly labeled. The cashiers could have been more inviting as my previous post stated, but Ethan's kind heart buffered their attitudes. Price: let me tell you I paid almost $500 for these glasses with over $200 going towards an anti reflective coating that is currently not anti reflective, so I'll have to go back to see what can be done to fix what I paid for. Notifications: So you know how you're supposed to get notified when your glasses arrive? Well, when I called to ask Karen if they had already arrived she checked then said, oh wow they are here, they don't usually come this fast. I wanted to ask why I wasn't called but said forget it. After letting them know I was coming, I got a late notification that my glasses had arrived. Now I know I might have to physically check when an order arrives. If it wasn't for Ethan this review would be different, thank you Ethan!!!

When I went in for my checkup at the Green office in May, I had no idea that in October, I'd still…read morebe struggling to get a pair of glasses that I could comfortably wear. In May, I had two pair of glasses that fit me perfectly. By the time I finally gave up on Handel Vision, I not only had no usable new glasses, but the old ones were ruined as well, all the result of information withheld and a couple of plain old untruths. Dr. Slavik told me I needed to get new glasses, as my eyes had changed significantly. In spite of already being in the middle of some personal issues, I went ahead and ordered glasses. To make the transition less nerve-racking, I ordered the exact same make and model (plastic) frames as one of the pair I had been wearing. Things went south early when the completed eyewear arrived with wired nose pads installed. I had them send them back and when the replacement pair came in, they could not fit them to me properly. At this point, Dr. Slavic told me they could simply pull the lenses and put them in my old pair and my problem would be solved. Well, they did that and they ruined my old pair, twisting them out of shape. Even putting the old lenses back in did not salvage them. Well, at least I still had one old pair I could wear. However, the prescription in those was extremely old. Optician Sandy told me that they could create new lenses for them and they would not change the fit by doing so. Foolishly, I agreed to this solution. Needless to say, when that pair came back with new lenses installed, I didn't even need to put them on to see that they were completely ruined. I went back and forth with their optical department for months, including ordering (on my own) another pair of frames of the same make and model they initially ordered for me, and having them make completely new lenses for them. Again, they could not adjust them to fit comfortably. I spoke with the owner of the practice (Tom Handel), and he promised me they would resolve things. He had me go to the Fairlawn office where the head optician again was unable to resolve the issue. By now it was October. The whole process had engulfed my life... as, of course, seeing is pretty important. Out of desperation, I asked Dr. Handel if he could recommend an expert in the NE Ohio area that could help me to resolve my issue. The only response I got was to go back to his optician and try on more frames (and of course make yet another purchase on top of the ~$1000 I had already spent). I kick myself continually for going back to this place repeatedly and actually expecting to get my problem resolved. "The definition of insanity is doing the same thing over and over again and expecting different results." My mental health has suffered since May, but I am finally starting to regain it having "cut bait" with this outfit and going elsewhere. If you want to remain sane, do yourself a favor and find just about any practice other than this one.

Love Dr Early. Very thorough and friendly. Staff at this office is very good at their job also and…read morefriendly

My family and I love this practice!!! They are always so knowledgeable about eye health and making…read moregood recommendations. I had successful laser surgery which I have been very happy with. Our whole family has been going to this practice for about 20 years. We usually see Dr. Earley, but Dr. Beiling is also very good if you need eye care, you should go to Medina Vision and Laser Centre.

I had my first appointment at Diamond Optical today. CAN I GIVE 10 STARS PLEASE! I don't typically…read moreget "wordy" with my reviews, but I have to say, I was so impressed that I couldn't wait to review them! I am a LONG-TIME glasses person. I have gone to many different places, and pretty much thought they were all the same, and I eventually settled on a "chain" store, thinking it would be "better". Boy was I wrong! Not only is the service better, but the prices we SIGNIFICANTLY lower for great quality! I can't wait to get my new glasses! I love being able to support a local, family owned business and Diamond Optical is 10 stars! The Dr, staff and owner have maintained the "old fashioned" ideals around customer experience! THANK YOU! I have already recommended you to a few friends and will continue to do so!

First, it really reeks like cheap air freshener…read more Second, the woman continuously and gruffly emphasized that it's HER store; but only to say "I can't get that" and "I don't have that". Even if she did have what we were looking for, I don't think I would have trusted her, as she was so unfamiliar with customer care. Finally, the cheapest (unattractive, dirty and dusty too) frames were $120, not including the price of the lenses which would also be at least another $120.

Very unprofessional group who can't seem to get it together. To start, I was not thrilled with the…read moreway they handled my daughter who was two at the time she received her eye. Which would have earned a 3 star review....but their billing and customer service are atrocious. They messed up when attempting to bill our insurance. Then refused to fix their mistake or make it right and kept telling us that we were responsible. Even when we went to our insurance who gave them a way to correct their mistake, they still refused and then threatened to sue us. They were very nasty with my wife over the phone when she was trying to resolve the issue. We will never come here again.

I have been using the service from Miller for many years, and they are fantastic. Prompt service,…read moregreat skills and reasonable prices for excellent work. If you need help with a prosthetic eye, this is a great choice. Brian and the team are nice, and great to work with to help you be your best! DP

Great office staff. They are friendly & helpful & professional & keep the Office running smoothly…read more Both doctors (husband and wife team) are caring & knowledgeable and will spend as much time as you need to run the tests and explain the info. We like them both! I'm so happy they were referred to us by our primary care group!

I have been coming to Davis Eye Center for 20 years. Dr.Bischof and his staff do there best to make…read moresure your eyes are healthy! After my recent appointment, I knew I was purchasing glasses and had the pleasure of Lucy fitting me and explaining the process. I highly recommend this place

New Patient at Davis Eye Center and I was treated with respect by…read moreeveryone. Greeted with a smile, easy check in as a new patient, wait time was excellent and short, Robin who took all important medical information from RX information, allergies to surgical information was excellent. Top notch care quality. Tests were done that I never ever had done. Dr. Shaheen was communicative, a good listener, reviewed all my test results. Pressure check was somewhat of a concern and prescribed a stronger eye drop to reduce the pressure in my eyes. I have to return in a month to have my pressure rechecked to see if the pressure has improved. Overall, my office visit as a New Patient was above and beyond. Peaceful environment, greeted with a smile by everyone I interacted with, thorough and excellent care, return appointment easily made. I look forward to my return appointment. R.G.

My initial impressions are very good. First, the…read moreappointment setting experience was painless. First, we called and left a message. A bit later we called back and set our appointments. (The next day, we were called back by an appointment setter who was gracious and patient as we explained that we had made appointments yadda yadda.) The employee at the reception desk was kind and competent. They let me use the employee bathroom even with my green hair. They volunteered to help and then filled out the forms for both me and for David. Best eye exam I've had in over a decade. I told David that we would need to come back here for exams after we move out of the state! I am buying my glasses online. For 35 dollars I was measured here, the measurements were checked with a physical frame, and Ellet Eyecare will treat my online purchase as if I bought them here. Sold!

I love the care, professionalism by staff there. I…read moreappreciate the honesty, upfront details that when you have a budget, your never pressured to buy what you can't afford. Cindy Lohman was even humorous to break the stressful news of my insecurity of needing glasses. Such a pro. And very helpful, kind. Highly recommend Ellet eye care. Ask for Cindy,.. She's a gem and great with children. Teens, well all the patients. 5*****