I have been coming here for about 26 years. These people are true professionals, taking their job…read morevery seriously, while at the same time treating me softly and lovingly as if I really AM a family member. This business is a real diamond in this community!

Thank you, thank you, Michelle at Family Optical!! I will make a point of buying my next frames and…read morelenses here. RESCUED US WITH FAST EYEGLASSES FRAME REPAIR!! My elderly mom fell and broke her frames. She is too ill to travel out for a new pair and can't see without her prescription glasses. I found few repair options and came to Family Optical. Twenty minutes and a very affordable fee later, problem solved. Beautiful store, big selection, and friendly, professional service. I highly recommend them!

The service was terrible. The moment I sat down and started to talk to them about my glasses, they…read morekept answering the phone. No matter what the customer IN THE STORE should take priority over those calling. PERIOD. I was also tricked into spending more money on a prescription because it was nearly "out of date". The lady told me that I should take another eye exam, because if the glasses came for my old prescription AFTER the expiration, they couldn't legally give me the glasses - which sounds like total BS. I looked it up when they were on the phone with another customer, and those associates do indeed get commission for scheduling new eye appointments. I felt completely taken for. Will not be returning again. I feel like the customer interaction is sub-par at best, and that isn't even saying a whole lot.

I had purchased a pair of glasses in 2021 which seemed hard to adjust; these frames broke in a…read moreplace that could not be repaired. I went back to the Wadsworth, Ohio, Walmart Optical and found that they had the same frame in my size, in stock. They installed my Transition lens quickly, while I shopped; then AAron adjusted the new frames; a few weeks later, as usual, the new frames needed further adjustment and I was fortunate that AAron was working. AAron gently adjusted my frames with knowledge and skill. I expect to use this source of eyeglasses in the future.

The last review I had with 9 years ago as of today they do a great job with my glasses, they fit…read moreand I can see.

Been here 3 hours and still waiting to see the doctor. Be sure to plan on nothing else for the day…read morebecause you might be here that long. Been coming for a year and it's always like this. They are very impersonal. I'm only booking first appointment of the day for now on. Very ridiculous! I'm only here for a follow up!

Great experience! Dr Lawrence Ronning was very kind, pleasant and meticulous. Lauren fit me in to…read morehis busy schedule the very next morning, after I called about an eye injury. Staff were all very attentive, friendly and efficient. Tissues at check in desk and sanitized pens were nice touches as well. Would highly recommend him!!!

Amazing staff who know thier stuff! I trust no one else with my eyes now except Dr gershman. These…read morepeople are great and always helpful.

When I went in for my checkup at the Green office in May, I had no idea that in October, I'd still…read morebe struggling to get a pair of glasses that I could comfortably wear. In May, I had two pair of glasses that fit me perfectly. By the time I finally gave up on Handel Vision, I not only had no usable new glasses, but the old ones were ruined as well, all the result of information withheld and a couple of plain old untruths. Dr. Slavik told me I needed to get new glasses, as my eyes had changed significantly. In spite of already being in the middle of some personal issues, I went ahead and ordered glasses. To make the transition less nerve-racking, I ordered the exact same make and model (plastic) frames as one of the pair I had been wearing. Things went south early when the completed eyewear arrived with wired nose pads installed. I had them send them back and when the replacement pair came in, they could not fit them to me properly. At this point, Dr. Slavic told me they could simply pull the lenses and put them in my old pair and my problem would be solved. Well, they did that and they ruined my old pair, twisting them out of shape. Even putting the old lenses back in did not salvage them. Well, at least I still had one old pair I could wear. However, the prescription in those was extremely old. Optician Sandy told me that they could create new lenses for them and they would not change the fit by doing so. Foolishly, I agreed to this solution. Needless to say, when that pair came back with new lenses installed, I didn't even need to put them on to see that they were completely ruined. I went back and forth with their optical department for months, including ordering (on my own) another pair of frames of the same make and model they initially ordered for me, and having them make completely new lenses for them. Again, they could not adjust them to fit comfortably. I spoke with the owner of the practice (Tom Handel), and he promised me they would resolve things. He had me go to the Fairlawn office where the head optician again was unable to resolve the issue. By now it was October. The whole process had engulfed my life... as, of course, seeing is pretty important. Out of desperation, I asked Dr. Handel if he could recommend an expert in the NE Ohio area that could help me to resolve my issue. The only response I got was to go back to his optician and try on more frames (and of course make yet another purchase on top of the ~$1000 I had already spent). I kick myself continually for going back to this place repeatedly and actually expecting to get my problem resolved. "The definition of insanity is doing the same thing over and over again and expecting different results." My mental health has suffered since May, but I am finally starting to regain it having "cut bait" with this outfit and going elsewhere. If you want to remain sane, do yourself a favor and find just about any practice other than this one.

We stopped in to check out glasses for our little one and we greeted and helped by Ethan. He was…read moreimmensely helpful and friendly. I highly recommend visiting him! The selection of glasses for my little girl was also very good!

I like coming here for eye care. The people at the front counter are always helpful. The eye…read moredoctors and their assistants are always thorough. They also listen to their clients. I always feel comfortable asking questions. I also appreciate that they have the latest equipment for checking potential eye issues. There is also a large selection of frames here to choose from when buying glasses. The person who assists in the eye glasses area is helpful and friendly.

My experience was dreadful. The doctors were well-informed and courteous but supporting staff by…read morePriscilla and Barb were less than ideal by receiving short answers and not treated as a true customer but more of a nuisance. When ordering a secondary set of glasses I requested if I didn't like the prescription if I could be refunded which I was informed I likely would be. Sure enough the prescription was not for me and when confronted the office refunded $55 on a $147 charge. Needless to say I will be going to another eye doctor next year.

My contact lenses got sent back by one of the people who received my package due to some issues at…read morethe mailing office so I never got it. I contacted the staff so they could help me locate the sender since they were the one that ordered those contacts. At first, they said I didn't even order anything and couldnt find my record. I called them again and they said it had nothing to do with them and couldn't help me, I would have to contact USPS. How come the staff didn't know where they were ordering from? It didn't make sense. I tried to explain to them again that being a customer, I had limited ability but they still replied with the same answer. The USPS customer service was no help either. After going through all kinds of troubles, finally, I figured a way to contact the Walmart vision center customer service headquarter myself and got a replacement. There are different levels of customer services in a company and they could have had solved this issue. I didn't know why they did not try to contact the headquarter or some sort of upper management to solve the issue. Obviously, if I could get in touch with the headquarter, the local vision center could do the same too. It was just a matter of willingness.