Always kind, quick and helpful. They are great and I highly recommend. Helped me pick my frames and…read moreensure I got the most out of my insurance.

2-3 years AFTER you are told your bill was "paid in full", they come back with additional "charges"…read morethat were allegedly overlooked by their own incompetent staff. The glasses were returned because they were made incorrectly to begin with. So add extortion to poor service and worse quality, I would not even send someone I didn't like there!

I normally never write reviews but the unprofessionalism in this establishment is horrible! I came…read morein for a routine eye exam and was told I would be charged extra to get a contact prescription out of pocket and just glasses prescription was covered. When I asked what the difference was they couldn't give me an answer the tech just said it changed about 3 years ago and they charge separately now (specifically this practice only have never heard about it anywhere else) the tech preceded to laugh when I'm asking questions regarding theses "charges" and tells me "I'm so young" almost trying to dismiss my questions I'm asking like I'm too young to understand. Definitely wouldn't recommend coming unless you want to pay out of pocket for extra charges and get talked to like you're dumb.

I have been a patient of Dr. Durkin for about 10 years. He is a great eye doctor and a great…read morelistener. He doesnt rush me through like I'm just a number. He advocates for me with my insurance to make sure I am receiving the eye care that I need. I trust Dr. Durkin and wouldn't go anywhere else for my low vision care. The office staff and optical department is top notched and very helpful. Never once has anyone been rude or treated me poorly!

The Doctor at this location is precise in his testing. The staff goes above and beyond. Their…read moreexpertise k owes the right frame shape for my face. A positive experience from the time you walk in the door, and the staff is friendly and professional.

The staff were wonderful in helping my partner find the right frames and provided us with lots of…read moregreat information for a first time wearer. Definitely recommend this spot!

My highest recommendation for Snodgrass Eyecare LLC - for Kim and Carly and for the eye doctor - my…read morenew glasses are wonderful and I appreciate the patience and very friendly help from Kim and Carly - such a very pleasant experience!

Always very thorough and willing to spend the time to make sure my eyeglasses fit and function…read moreproperly. And they are consistently the best value. I've been going to them for over 25 years.

I was in the office for an eye exam for over three hours! I was told "the doctor had an emergency."…read moreBaloney. I was kept waiting and waiting. When the doctor finally showed, no apology at all and I could tell from his breath that he had just finished his lunch! After spending close to $900 on contacts, I asked one of the techs to please tighten the pair of reading glasses I was using. "Did you get them here?" she asked. When the answer was a negative, she refused my request! No more. I won't be going back there again. For starters, respect for the time of others would be a big improvement.

I was able to get in quickly and had an absolutely wonderful experience. The front desk staff was…read morewarm and friendly, the doctor was knowledgeable and thorough, and the optician was super fun and helpful! I have a hard time finding glasses that suit my face and it was definitely a team effort to find a pair for me! A second optician even joined in to help me on my hunt for a pair that looked good on me. I would absolutely recommend this office to anybody.

I had my first appointment at Diamond Optical today. CAN I GIVE 10 STARS PLEASE! I don't typically…read moreget "wordy" with my reviews, but I have to say, I was so impressed that I couldn't wait to review them! I am a LONG-TIME glasses person. I have gone to many different places, and pretty much thought they were all the same, and I eventually settled on a "chain" store, thinking it would be "better". Boy was I wrong! Not only is the service better, but the prices we SIGNIFICANTLY lower for great quality! I can't wait to get my new glasses! I love being able to support a local, family owned business and Diamond Optical is 10 stars! The Dr, staff and owner have maintained the "old fashioned" ideals around customer experience! THANK YOU! I have already recommended you to a few friends and will continue to do so!

First, it really reeks like cheap air freshener…read more Second, the woman continuously and gruffly emphasized that it's HER store; but only to say "I can't get that" and "I don't have that". Even if she did have what we were looking for, I don't think I would have trusted her, as she was so unfamiliar with customer care. Finally, the cheapest (unattractive, dirty and dusty too) frames were $120, not including the price of the lenses which would also be at least another $120.

I have been going to Gale's Vision Care for about 5 years. Everyone is always friendly and helpful…read more Scheduling is very efficient. Glasses selection is great. They figured out which contacts worked best for eyes with different prescriptions. When there were potential issues, the referrals to specialists were easy. And when my insurance changed, it was seamless. I'd happily recommend Gale's.

I always have the best experience at Gale's Vision Care! Dr. Kuta is the best optometrist I've been…read moreto. She is incredibly kind and made me feel very comfortable. Dr. Kuta made sure to thoroughly review everything- explaining things in a way I could easily understand and made sure to answer every question I had. The entire staff there is incredible! Shelly helped me shop for new frames and helped make suggestions for what she thought would look good on my face based of the look I wanted. She actually picked out the pair I ended up getting! The whole experience was amazing, as it is every year. And when I went to pick up my glasses the presentation of them was impressive and they were happy to make any adjustments I needed so my glasses sat comfortably on my face. I never thought I'd be excited to go to an eye exam until I met the staff here!

My husband and I recently moved to North Olmsted and have been tasked with finding new places to go…read morefor our dental, medical, and vision needs. Today was the first time we visited Dr. Bobst and we were both impressed by the practice. The front desk staff were friendly and very helpful. Dr. Bobst himself was personable and quite knowledgeable. The regular optician was not in today and we were hoping to get the ball rolling on new frames for my husband since his glasses are broken. Even in the optician's absence, the staff was able to at least get everything measured so that the optician had his measurements on Monday to order the glasses first thing. It was very helpful and we really appreciated the great customer service in times when it seems like that's the lowest priority for a lot of places. Needless to say, we have officially found the place we will be going for all of our vision needs.

From the get go wasn't impressed. Haven't had an eye exam in a very long time, no communication…read morefrom the staff. Seemed like everyone was on a different page. My trial contact lens took 3 weeks to arrive, picked them up with NO instructions. I've never worn contact lenses. Didn't even have right or left on them. Couldn't see anything up close, called the office and explained that. Said they were not multi focus I said that's what I thought I was getting. Well I couldn't see anything up close including my phone so I told them I'm not wearing them. Made appointment a week and a half later, no idea what for no one told me anything. Arrived at my appointment told the person who greeted me that I'm not sure why I'm here, she said she wasn't sure either. Told her I don't have the contact lens in because I couldn't see up close, she said ok. Fast forward to the Dr. Told him about all I just explained. He said they are multi focus I said I have no idea when I called the technician said they were not. He said let's have a look, I'm like I didn't wear them. I had no idea what this appointment was for, no one told me to wear them. He then laughed at me, like he couldn't believe I didn't wear them to this appointment. Unbelievable, no communication at all. Will not be going back.