Dr. Burroughs is excellent at every aspect of his job! If I could bottle up his ability to connect and follow through!!! Our system would be in less of a struggle if every experience with every provider was as successful as being heard, seen and cared about beyond a brief in person meeting! Dr. Burroughs is rebuilding my faith, improving my health and has provided me hope! Angela M. DePaul read more

Dr. Burroughs was very clear and informative. He has a quiet, calm manner. The treatments he offered for the two issues I went in with made a lot of sense. I'll have to see if the prescriptions work for me, but I have confidence in Dr. Burroughs and would be happy to see him again. This practice/office -- Epstein & Tuffanelli Classic Dermatology -- doesn't seem the most well-run. It's always crowded and stuffy and they run a bit behind schedule. But I haven't experienced any rudeness as others have reported. They got me in quickly (my hot itchy skin was making me miserable), and I really like Dr. Burroughs. Previously, I've seen Dr. Ng, and she was very helpful too. I would go back to either of them. read more

Dr Burroughs is a fantastic doctor and goes above and beyond to help you. I have been going to him for many years and just recently I had to change insurance and the insurance company did not want to approve the Dupixent medication I was using for a skin condition I have been experiencing for a couple of years and offered some old outdated medication. Dr Burroughs didn't like any of the options (with lots of side effects too) so he contacted the insurance company for me and they approved it. He really does go out of his way to help and is very informative and has a quiet manner but is super intelligent and really knows a lot and if he doesn't recognize a medication he will research it. I can't say enough good things, he is one in a million and my favorite dermatologist in San Francisco and I highly recommend him to anyone seeking an excellent Dermatologist. read more

Veryyy poorly run office. Agree with previous comment that the office staff is garbage. Understaffed, rushed, rude and takes forever to get anything done. Regret so much ever coming here and now I'm stuck waiting on approval from them to get my medication - it's been two weeks and counting. read more

After take about 3 months back-forth in this office, my opinion changed. I have small lump seems like cyst, Dr. Burroughs asked me to try antibiotics for 1 month, then after 1 month not getting better I am back to his office, he not remove the lump instead asked me for ultrasound, ok, I did ultrasound, after ultrasound, he asked me to book 30 minutes appointment for cyst removal, but when I was at his office he told me he'll refer me to UCSF. I took a day off from work, however when I at his office only took 5 minutes and he reffer me to UCSF. I was wondering, why didn't he call me if can't do procedure ? So I don't have to waste took a day off for nothing. As I know, UCSF not good, there a lot residency doctors, interns (too many people working on 1 thing, nobody can figure out things !). I have to start all over again, evaluation at UCSF, & UCSF asked me for biopsy, after biopsy UCSF nurse told me is abcsess, not cyst, the UCSF doctor also told me its ruptured abscess, she can see the pus, then another UCSF residency/intern doctor called said is a cyst (they give me different answers for result, so confusing). The point is, if Dr. Burroughs office can't remove cyst or take care a small/tinny lump about 4mm round (is not cancer, ultrasound & biopsy proved is not a dangerous lump) why not from 1st time he referred me to UCSF or other doctor that he think might can remove it ? I spent 4 months for nothing, instead back-forth and paying copays for my insurance. I am not impress how this office treated patients, and make me back-forth for nothing. This office if only to refer me to "another dermatology" no need referred me to UCSF, just tell me that they can't do/remove anything, instead just chats with me for 3 months, I can look for another dermatology, they must know UCSF is a RIP OFF & they never told me that I have to start all over again with UCSF, evaluate, biopsy, etc, etc, wasted time & money. Also the office staffs not that nice. read more

Oh my goodness The office staff here are garbage. Hostile, rude & rushed. The receptionist is especially bad.If you want to find a good dermatologist, skip this place read more

I have to give only 3 stars to this office. The dr is great, very pleasant to communicate with . However, you don't want to call the office because whoever on the phone is going to give you a hard time to talk with. She talks very rude can not even let you finish your words. They should get rid of the lady who picks up the phone. read more

When I have any skin related concerns, I immediately contact Dr. Burroughs. His expertise and wide range of solutions have continually proven to be the source of satisfaction beyond words. His knowledge base is greater than any other derma expert I have worked with and I will drive from anywhere I am to ensure he addresses my concerns. read more

I have been receiving wonderful care over the past few months from Dr Burroughs. He has really partnered with me to address a stubborn skin condition. He is a thoughtful provider - considering both the diagnosis and treatment impact to the patient. I am improving and feel confident under his care. Thank you! read more

I saw Dr Burroughs at the Pleasanton office, but he also has an office in San Francisco. Thank you Dr Burroughs. Thank you Dr Burroughs. Thank you Dr Burroughs. I feel like I can never say enough Thank yousssssss. I'll try to keep this short. For around one year, I had this issue on my skin where I can't find a solution. I've seen several Urologist, Family doctors, numerous blood test, Chinese medicine, used numerous creams, etc......however, none of them can find out what's wrong with me. It was a very very frustrating process. I was depressed because I was thinking... "Will I have to live like this for the rest of my life?" Specialists didn't suggest me to see a Dermatologist, my primary care doctor didn't know what to do. Dr Burrough took a sample from my skin, sent it to the lab, and found out that I had a "scant growth of enterococcus faecalis" on my skin. He called me immediately after the results came back and prescribed me a cream that saved me. He also told me to be patient because my skin has taken a beating from all the medication prescribed from other doctors. He's caring, patient, and attentive. Because he cared so much, he even told me to visit his San Francisco office just to follow up while we are waiting for the lab results. (He's only at the Pleasanton office once a week). If we have more doctors like you, this world will be a better place. I don't write a lot of reviews, but I hope that this will help others! -Duncan read more

I went to see Dr. Burroughs when my other dermatologist wasn't available and I am so glad I did. I had a severe sunburn and I was getting worried b/c I was getting all these red spots and that's never happened to me before. Also, the itchiness was driving me crazy. He took a look and prescribed some ointment for me and explained to apply a small dab on the burn followed by Vaseline. It worked right away. Thank you Dr. Burroughs! read more

Dr. Burroughs went above and beyond what he needed to do for me and I am still grateful for it. I had a rare condition that I picked up while traveling in South America. I ill-advisedly sought medical help from specialists like Dr. Burroughs without any health insurance, but the problem was severe and I was willing to pay cash. I didn't have insurance because I am no longer a resident in the US and I was just visiting. In the end, I probably shouldn't have gone to a dermatologist for this problem, rather an allergist or a specialist of tropical diseases, but Dr. Burroughs handled the situation expertly. The three things that most stuck out about his care were: - His willingness to fit me into his schedule just because I was freaking out, even when he was obviously swamped. - He had absolutely no hesitation in referring me to other specialists who might have known more about my situation and and also discussing my condition with other doctors in the practice to consider options that he had not thought of yet (Thank you also, Dr. Epstein, for your innovative treatment idea). - His incredibly kind consideration for my problem of having no insurance. I won't post here what he charged me, but it was absurd for a specialist doctor in a private practice to accept the amount that he took from me. I cannot thank him enough. And finally, he's a snappy dresser. read more

AWESOME!! I was referred to Dr. Burroughs after 3 doctors / 1 nurse practitioner / 4 nurses couldn't determine what the rash on my hands were after nearly 7-months of visits, prescriptions, expenses, and consults. After visiting a 4th doctor who thankfully referred me to Dr. Burroughs, the 5th doctor, within 5-minutes Dr. Burroughs did a basic skin scrape test and I had the results the next day! He also sent further lab tests. I had those results in 5-days. Because of his correct diagnosis, I learned what to do pending my insurance delayed prescription. I daily exfoliated with Epsom salts numerous times, conditioned with organic EV Coconut Oil frequently throughout the day, intermittently spritzed with Hydrogen Peroxide or dabbed Econozole creme. 3-weeks after my visit with Dr. Burroughs, the rashes are nearly 97% cleared! Thank God! Yesterday, I learned my insurance did not cover the visit -- guess what? Dr. Burroughs didn't charge me one cent! Class, intellect, skill, nice dresser, authoritative, and kind -- he's a winner! Okay, he's handsome too :) Thank you Dr. Burroughs! read more

Dr. Burrows is so awesome! Don't let his quiet and rather serious demeanor deter you- once you get past the introduction, what you will find is a super-kind, crazy-intelligent, GREAT doctor. He performed an in-office procedure for me, and he did a perfect job! I couldn't have asked for a better experience. If that wasn't enough, his amazing medical assistant Koi totally fixed my hair to cover my bandage and my sutures so I could head off to work. Seriously, who does that? Dr. Burrows and his people get 5-Stars from me. Honestly, I hope I don't ever see him again at his office, but if I do need further dermatology help, he's my guy! read more

Dr. Burroughs did an excellent job diagnosing and providing treatment for a skin condition I've had, but wasn't treated properly by other dermatologists. During my first appointment he did a great job of explaining what my condition was, the cause, and how to treat it. To make sure treatment and diagnosis was correct, he took samples and ran multiple tests. With the treatment he recommended, my skin is much clearer and healthier. Really happy with Dr. Burroughs and how he helped me. read more

Dr. Burroughs is terrific. He is very friendly, does excellent work and patiently answered all my questions and concerns. He also contacted me afterwards with a phone call to see how I was doing and make sure I had a follow-up appointment scheduled. Very highly recommended! read more

I see Dr Burroughs for annual skin cancer screenings. He's just fine. Pretty no-nonsense, gets the job done but seems thorough, and patient enough to answer my questions. I've not really dealt with him on other skin issues apart from basic dry flaky skin and the like. He's not exactly outgoing, or great with the bedside manner, but at least for the skin cancer screenings it's pretty routine and I'm not looking for a lot of chit-chat. read more

I saw Dr. Burroughs in the office that he works out of with Dr. Ng., not in his Fillmore St. location. Dr. Burroughs was careless and sloppy. I'm trying to figure out if it was on purpose. The visit with him was super short. I felt like he wasn't very thorough, and didn't seem to care very much about me, but I'm not a doctor, so what do I know. He had me schedule a follow-up. On the follow-up he was equally fast and careless. And then asked me to schedule another follow-up. So I think maybe this is his way of making money? He shows no sign of interest or caring for his patients. When he was sitting with me talking through my condition, I had the sense that I was bothering him, and taking up his valuable time, even though I was there for like 10 minutes. I won't be going back to see him for my second follow-up. read more

I give Dr. Burroughs one star as a doctor. It is his ridiculous office staff that earns him zero stars. Dr. Burroughs saw my daughter, determined she needed a medication that evening, and told me his office would call it in. They didn't call it in. I had to call his after hours service, and finally heard back from the doctor. He blamed his staff for the mistake. Nice accountability. Next day, still no prescription has been called in by 10:30 am. After more calls to Burroughs' office, my husband heads to the pharmacy, but still can't fill the scrip, because Burroughs asked for a preparation not readily available. Husband spent half his day off visiting pharmacies to get the drug. Finally, a pharmacist said they had it, but needed to confirm with Burroughs. Though he was working at another office, his staff told us he was "unavailable" until the next day. Instead, they'd have another doc "take care of it." That doc, without calling us, or the pharmacy, called in a completely different prescription we had never discussed. Attempts to reach her were rebuffed. That's when I called another doctor. Got in same day, found out we didn't need the prescription. Dr Burroughs also had a lab test done, which confirmed the heavy antibiotics he prescribed were unnecessary. Although he had this information a day after we picked up the medication, he never even notified us. Thankfully, we went for a second opinion and did not take the medicine. Worse, I had to call his office repeatedly for the lab results, which had been available for days. After I had the courtesy to cancel our follow up appointment, and explain that we were switching to another practice, his office refused to fax the labs to our new doctor. It took one week, and four phone calls to get them to send it over. I hope my experience was an anomaly. read more

Overall, good doctor in general. Knows whats he about. However, I cannot say the same for the receptionist. The Indian lady with white hair made some mistakes and has the audacity to blame it on me. I was handed a registration form to sign and filled it out after my appointment. Was later blamed through a call that it was my fault I didn't fill out TWO forms when I was only handed one. Rude attitude and if possible, I recommend talking to the other receptionist. (a younger asian lady) read more

I am a fair-skinned woman of Irish-Scottish descent, so I joke that my regular visits to the dermatologist are "family reunions." Dr. Beverly Epstein is my primary doctor in this office, and I have been impressed by her professionalism, warmth, and her willingness to discuss my questions in terms that I can understand. Recently I had to have a cyst removed, and Dr. Epstein referred me to her colleague in the office, Dr. Richard Burroughs. Dr. Burroughs discussed the procedure in detail with me before getting started, and presented me with treatment options. He was a true patient's advocate. Both he and the nurse who attended checked in with me regularly, he talked me through the process, and he personally followed up with test results. Yes, the front office staff can be prickly, but I've noticed they have warmed up over the years. I can appreciate that they are crazy-busy, and I find them to be efficient and calm under a lot of pressure. My five stars are specifically for the doctors. You will be in kind and competent hands. read more

I had a bad allergic reaction (or something) to a facial last Sunday, and by Tuesday I was desperate for some relief and an idea of when this might end, and how, as it only seemed to be staying the same or even worsening. I was able to get an appointment that same afternoon with Dr. Burroughs, and am so glad, because he immediately made me feel better -- he assured me it likely would be over in about a week and if not, to come right back and see him, prescribed me something for immediate relief along with a coupon to cut 70% off the price of the cream, and gently let me know everything I was inadvertently doing to make it worse while directly and clearly telling me what to do instead. I hardly had to wait at all to be seen, and I was very impressed by Dr. Burroughs' gentle, neutral bedside manner -- I was not in great shape when I got there, but I felt seen and listened to with the amount of time and thought he put into answering my (seemingly endless) questions. Would definitely recommend this doctor! read more

I saw Dr. Burroughs for a growth on my forehead which he took care of but the problem was on the follow-up visit that he had insisted on. He wanted me to explain what he had done and why I was there. Why would I have to explain this? He was totally unprepared and was unprofessional in his manner. He had my chart in his hand and, if he had spent thirty seconds glancing at it, he would have been better informed. read more

I feel so lucky to come across Dr Burroughs..after being concern of my bruise on my legs for over a year and taking multiple blood test. Dr Burroughs gave me a biopsy and I schedule my 2 weeks appointment to see him. I received a surprise call from him when my biopsy result came. I was impress by him calling me personally about the result. It kinda freak me out cause I thought it was something BAD. Luckily it wasn't. He prescribed me with oral steroids and my bruise are getting better. I feel so relief. Thanks Dr Burroughs! read more

I had an incredible experience during my appointment with Dr. Burroughs. I have seen multiple dermatologists and Dr. Burroughs by far stands out to me as the most patient-oriented doctor. Dr. Burroughs was so patient with me and listened to all my concerns before determining the next step. He was knowledgeable, empathetic and positive. For the first time, I was not frustrated or feeling helpless when I left the doctor's office. I would absolutely recommend Dr. Burroughs to friends and family. read more

Dr Burroughs is an excellent MD. He certainly knows his stuff and is very patient as I had a bunch of questions and he answered them all in an excellent non rushed satisfying manner (even though I came right before his lunch hour) and advised me to call back if I needed a follow up visit or stronger cream for my itchy bites which are slowing going away now (thank goodness) and he also removed something from above my eye which was a godsend to get rid off. Thanks a lot Dr Burroughs and please keep up the good work. Cheers! read more

I was recommended to Dr. Burroughs after having taken my daughter to a few dermatologists for her acne and having tried several different things to no avail. In just a short time after seeing Dr. Burroughs, my 15 year olds' acne has practically disappeared. He is an extremely pleasant, knowledgeable, experienced doctor that I would recommend to any friend. I am now seeing him for my dermotological issues as well. read more

I had a great experience with Dr. Burroughs. He was thorough, gentle and a pleasure to talk to. I highly recommend him as he is a wonderful dermatologist! read more

I've been going to this office for over a decade and after Dr Denny Tuffanelli passed away (RIP), Dr Richard Burroughs took care of me without missing a beat! He's very personable and asks the right questions regarding the condition of my skin and is very thorough! Also, I've scheduled early and I was in and out in less than an hour! read more

After getting a sick puppy from Tinyyorkiekisses, red bug bites and rashes started showing on my hands and arms. I was referred to Dr.Burroughs by a friend of mine. He is very knowledgable and friendly and was so patient when dealing with my insurance company ! read more

Had a painless visit today and was very impressed with my doctor and his staff. Thanks Dr. Burroughs!!

This is my first Yelp review and this goes out to you Dr. Burroughs (sorry it is overdue)!: I could write a novel on my whole experience of having cystic acne in my 20's and the woes treating it, but I will spare you. I will tell you that other dermatologists would not give me the time of day. I would wait months to see them and then the appointment would finally come and they would write a script before I could even finish explaining what was going on. The prescription wouldn't work, then I would wait months again for my follow up. I was exceptionally pleased that Dr. Burroughs heard me out, every appointment, and really seemed to genuinely care about getting my skin on track. The staff at the practice were very good with scheduling and billing, and my case was a little more tricky because my treatment required me to have monthly follow ups, coordinate with nurses, and I had to pay out of pocket. I appreciated he took my financial situation into account by being transparent in what I absolutely needed and didn't try to sell me on any BS. He listens, he's straight forward, and knows what he's doing, and he provided results- what more could you want? Having a clear face changed my life not only physically, but also mentally and emotionally. Seriously. I know it sounds cheesy, I am eternally grateful that I found him and the leaps and bounds of improvement my skin has made. THANK YOU!! read more

I was referred Dr. Burroughs's clinic by my PCP, and I'm glad I lucked out with a great referral! The office staff were busy but pleasant, and Dr. Burroughs himself couldn't have been nicer. He was casual and friendly enough that I felt comfortable talking about my health, but also dealt with everything quickly and professionally. I was in and out in no time, feeling like my concerns were well addressed. read more

The worst experience I have ever had!! I was requested by the doctor to change the time of my already confirmed appointment to a later time, I accommodated his request. I in turn called the doctor to say that I was running 5 min late and was refused my consultation. Shocking! I travelled from another city to meet this scheduled time so all I can say is that it's maybe time for this doctor to retire ! read more

Dr. Burroughs was able to resolve a skin issue that no one else could. Countless doctors tried for 10+ years to no avail. Dr. Burroughs knew of several solutions that I had never known about, and one is in the process of working very well. He has spared me from drastic and unnecessary surgery. I also really appreciate his honest answers to my questions about what will hurt and what results to anticipate. read more

Dr Burroughs is awesome. He saw me once even though I didn't have an appointment. It shows that he has plenty of experience - he diagnoses issues really quickly and is confident and clear with his communication on what it is and what needs to be done. He answers questions patiently and has a clam demeanor. Recommended! read more

If I could give 0 stars I would. I was absolutely appalled at the lack of interest Dr. Burroughs showed during my first appointment with him! First, I was kept waiting in the waiting room for about 30 minutes even though I arrived to my appt on time. After I was called in, I had to wait another 15 minutes for Dr. Burroughs to arrive. When he finally did, he barely heard me out for a minute before prescribing something to me. Still, I asked him the questions I had prepared to ask and his answer to almost everything was 'I don't know.' Then he randomly would excuse himself from the room to speak with the receptionists and nurses to get his other work in check! It was incredibly rude. When he finally came back in, he interrupted me mid sentence to tell me that he's sorry but he's running behind today and needs to leave. I was speechless. Definitely NEVER coming back to him again. I have never experienced such rudeness at any doctor's office before - I would recommend people to STAY AWAY from Dr. Burroughs. Seeing him was a waste of my time. He was of NO help whatsoever. read more

I was referred to Dr. Burroughs by my primary care physician for my psoriasis. My first visit to his office was great. They brought me in right away, assessed my condition and he prescribed me all the necessary creams and ointments. He wanted to get me on humira (an injectable). My insurance needed to see that I had tried another medication first, before they let me get on humira. After my prescription was up, Dr. Burroughs office called me and said they had already sent in all the necessary paperwork to get me on Humira. About 3 days later the pharmacy called me to set up my order. I took the initial 4 starter doses and another 2 after that. I just went in to see Dr. Burroughs 8/3/15 for a follow up. He looked at my psoriasis which is almost nonexistent now and prescribed me some more clebatosol solution for my scalp and nails. He has let me know every step to take to get this cleared up. He and his staff have been very expedient in getting everything I need. I will definitely continue to come here for my skin needs. 5 stars all across the board. read more

Dr. Burroughs did a FANTASTIC job with my botox! I have been getting botox for about 17 years, and in that time, I have had many different doctors perform the procedure, and I can honestly say Dr. Burroughs is one of the very best! He has a very light touch, so it was almost completely painless (I did have numbing cream on, but a light touch is still very, very important). It's only been about 3 days, and already, I look about 10 years younger. It really cheered me up! I'm so grateful to Dr. Burroughs, as I purchased a Groupon and was a bit nervous about it, but he and the entire office (Rachel & Kathy) were all so very kind, efficient and warm that it was a very easy and pleasant experience! I highly recommend Dr. Burroughs and the staff at Livermore Allergy & Dermatology Clinic :o) read more

Fantastic! We have a large family and very busy schedule, Dr. Burroughs has treated two of our Daughters and not only took care of all our needs but did so in a very timely manner and was willing to work through his lunch hour just to fit us in. His follow up call was greatly appreciated being as my Husband and I both work and were unable to make the appointment with our daughters. Both are off to college happy and healthy. We highly recommend Dr. Burroughs. read more