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Union City, CA

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Rich Windows & Doors

4.2 (24 reviews)
Closed • 8:30 am - 5:30 pm
Updated 1 month ago

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The gap between the screen and the window frame after the owner forced the screen in. He said, I needed to purchase a new screen.

This is the worst place to have business with because not only the quality of their product is questionable but also is their installation. Worst of all, when the window screen broke within a year in my case, not only I was fiercely scolded by the owner but also was told to purchase a new one. A year ago on August 2019, I ordered about 30 windows of different sizes from this company and paid them for the installation. On the day of installation, the owner only brought two guys to finish the entire job on that day. Afterwards, not only they did not clean glues on our floor but they left a big pool of glue on the driveway. When I complained about the glue, the owner told me they were easy to clean but they were very difficult to clean. Worst of all, in winter, cold air came through plastic strips they used to cover the gap between the existing old window frame and the new window they sell ... they did not put any insulation so cold air came right through the gap where plastic strips cover. Within a year, after a tenant moved out, I found that one window screen could no longer being snapped back. I called for service. The owner came but he made the situation even worse after forcing the screen in (see the gap in the attached photo.) When I described the opening between the screen and the window frame to him, he started to attack my description with the tune that could really hurt people. I remember my experience with similar product purchased from HomeDepot that when the product no longer function property after about 10 years of purchasing and installation by ourselves, the company not only sent a repair guy to do the repair on site and free of change but also told us they give life time warranty on all windows and doors they sell.

I am a DIYer on home improvement. Our house was having these crappy 50+ years aluminum windows and patio doors. I decided to replace all of them on my own. For these retrofit you can only order customized. I spent a while visited HomeDepot, Lowes,... then this Rich shop. The time paid off. Rich's quality is no different from these big brand names but cost is about 1/3 to 1/2. I spent many weekends (should be months :D as I did it slow) on removing old and installing new. Sometimes whole family work together as some big windows and patio doors are heavy. Patio doors are harder to deal with and I spent more time than windows. Now all of them are done. I saved huge on labor. Rich's sizing is very precise and their products are very similar to these at HD or Lowes. You try it and you will know. Staffs at Rich are nice and easy to talk with. Very enjoy Rich's products!

Ruipeng T.

Just installed 6 windows all together at rich, what really stand out is the perfect seal and the quality of the window. I live in the area where air traffic are significant enough to disturb our life. With the new window closed, the airplane noise is hardly noticeable. The thickness of the window is also great as the frequency of the heater being turned on is drastically reduced. Installation process is very smooth. Workers are very professional and polite. Overall I'm extremely happy with my experience with Rich. Definitely will recommend them to my friends.

I changed the living room windows. Rich windows has had a great job! They were so nice! I will choose them in the future again.
Yanyi C.

I changed the living room windows. Rich windows has had a great job! They were so nice! I will choose them in the future again.

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14 days ago

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10 months ago

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5 years ago

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6 years ago

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4 years ago

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3 years ago

Been using this company for several years now Customer Service is fantastic and windows and doors come in on time and takes care of service

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3 years ago

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7 years ago

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9 years ago

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5 years ago

Window installation caused cracks and leaking. No response after contacting and service is bad.

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5 years ago

The staffs are friendly. The technicians are skillful and efficient. The price is reasonable. Thank you very much for their work.

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7 years ago

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10 years ago

Business owner information

Photo of Rich Windows And Doors, Inc. R.

Rich Windows And Doors, Inc. R.

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9 years ago

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Ask the Community - Rich Windows & Doors

Review Highlights - Rich Windows & Doors

“We ordered a custom screen door for our patio door, and their team did a very professional job making it.”

Mentioned in 3 reviews

Read more highlights

Jimenez Glass - Steam shower door.

Jimenez Glass

(204 reviews)

We didn't use the service, however they were a great help with information for use to make the…read moreright choices. Thank you. When we have our funds ready to install 10 windows, we will reach out.

Poor customer service. Asked for an estimate. Provided pictures and hit a rough price. Asked them…read moreto come out and measure (one shower door is custom and I wanted to see the hold and black matte finishes). Scheduled a time. Texted after they were over 20 minutes late. Guillermo said he'd be here in twenty minutes. An hour after the scheduled time, he pulled up in front of the house. Within a couple minutes of parking, he called and said: "I don't think I'm the right fit for this job." He hadn't even entered the house or looked at the project. Not sure why he bothered to drive the 25 minutes to not even look at it give a final price on the job. Is it because I'm an Anglo and not Hispanic. If so...seems petty and racist. Had I known before, I would have tried to give business. After reviewing your response, I went back and checked the security camera. You were clearly on your phone...not "unloading levels and measuring equipment." You were also blocking the driveway. My wife's request that you not block the driveway was reasonable. Your response to that request feels like an overreaction. Regardless, I agree that your company is clearly not the one I should work with. I'm sure other potential customers would feel the same. Your actions and words do not support your statement that you "treat every customer equally." I don't feel treated equally. I feel discriminated against.

R & M Quality Windows & Doors

R & M Quality Windows & Doors

(146 reviews)

I had a garage side door/man door changed by Eddie and Andy (I think those were the 2 gentlemen who…read moreperformed the install). They were professional, took the time to make the job professional, plumb, and they left the job site immaculate. The door fits tightly (in a very good way) and feels like it will last a long time. They reused my existing hardware (per plan) and installed all of that cleanly and fully functional. They even installed a door stop for me per request. Everything was rock solid and professional caliber. To save a few bucks in labor, R&M recommended I do the painting myself, I gladly accepted the idea since that's the easy part and time consuming when doing multiple coats. The owner(s) who walked and quoted the job were great at explaining the process and communication was excellent from all whom I interacted with at R&M. Rob had to come out the following week to replace a door gasket with a slight nick in it. Instead of complaining about how trivial that was, they had zero questions and it was clear they expected the job to be as perfect as I did. All payments (e.g. down payment, final payment) were performed via their digital online payment portal for convenience. If your door project simply has to be good, I'd definitely give these guys a try.

Great experience with R&M Windows! They did a wonderful job installing our windows. Thanks to Mike,…read moreRon, Lila, Adam & Derrick. The team was professional, friendly, efficient, and paid great attention to detail. Our special Thanks to Adam, our installer, who did a fantastic job , took great care throughout installation. Everything was done neatly and the quality of the work is excellent. Highly recommend R&M Windows for their outstanding service and workmanship!

Custom Exteriors - Infinity from Marvin windows and patio door

Custom Exteriors

(382 reviews)

I've been a customer of Custom Exteriors since shortly after I moved into our home in 2005, when…read morethey replaced all of my windows. I had such a positive experience that nearly two decades later, when it was time to replace my front door, I hired them again. Because of our climate, the door can swell and shrink during periods of extreme rain or heat. Customer Exteriors has now come back three times--at no additional charge--to make adjustments so the bolt lock continues to work properly. I've been especially impressed with their customer service. They respond promptly to calls and service requests and stand behind their work long after the installation is complete. That kind of reliability is hard to find, and I imagine it's a big part of why they've been in business for so long. I would definitely use them again.

We had all our windows replaced with Anlin Delmar dual pane windows from Custom Exteriors 14 years…read more(2012) ago. Never knew about life time warranty until last month, one of the window cracked. We didn't have any receipt or anything, just an email we did 14 years ago. We just contacted the company on their website and amazingly, they have the record by the address. The service department was so helpful, they contacted us and contacted the manufacturer to set up appointment with the case number to get it replaced. The windows were replaced 14 years ago in one day and we had many custom sized windows. The amazing thing is they know exactly which window that cracked by us describing the location of the window. Anlin Delmar (Milgard) called us and setup the appointment. They came and replaced the windows in a few hours. It was amazing and we're extremely happy. Now we know, go with the best and reputable company like Custom Exteriors and a good manufacturer like Anlin Delmar to have after service years after the work is done. Would we recommend Custom Exteriors and Anlin Delmar? The answer is obvious, YES.

Window Station - Milgard Promo

Window Station

(214 reviews)

Oceanview

Window Station deserves every bit of this 5‑star review! The windows replacement experience was…read moreflawless from beginning to end! Vadim was friendly and prompt and gave an excellent quote for quality windows, with no pressure whatsoever and answered all of our questions! For the windows installation, his entire team showed exceptional skill, respect for our home, and a high level of care! Everything that Vadim promised, he delivered! His prices were the BEST and he gave an estimated delivery time that was realistic! The project was done efficiently, cleanly, and with great attention to detail. The team covered areas to be worked on and when done, everything was cleaned up! The new windows are gorgeous! We are thrilled and are telling our friends and family about this company! Don't hesitate to use Window Station! Thanks Vadim and Team for your excellence!

We had an absolutely incredible experience with Window Station! Leon and his team truly exceeded…read moreall expectations. Going into this, my wife and I thought the whole process would be stressful and time-consuming but they made it completely smooth and painless from start to finish. Leon was extremely attentive, responsive, and patient, taking the time to answer all of our questions without ever making us feel rushed. The team was efficient, professional, and showed up exactly when they said they would which, these days, is rare and greatly appreciated. They were also very mindful and respectful of our home throughout the entire installation process. What really stood out was not just the service, but the value. After getting multiple quotes, Window Station offered a more competitive price AND a better-quality product than the others. That combination is hard to beat. Overall, this was one of the best home improvement experiences we've had. Highly recommend Leon and the entire Window Station team you won't be disappointed!

Renewal by Andersen of San Francisco - Love the view!

Renewal by Andersen of San Francisco

(489 reviews)

Our experience with Renewal by Andersen was absolutely amazing from beginning to end!…read more Our salesperson, Andrew, SOLD us on these windows! His presentation was informative, professional, and impressive without ever feeling pushy. Yes, the windows were more expensive than some of the other companies we considered, but after seeing the quality, there really was no comparison. The windows look and feel top tier, and now that they're installed, I can honestly say they were worth the investment. Joseph who came out for the final measurements was also fantastic. He was professional, personable, and had such great charisma that it honestly felt like we'd known each other for years. He made that part of the process enjoyable and gave me even more confidence that we'd made the right choice. The windows took about six weeks to be manufactured, and installation took approximately two days. There were two windows that are delayed, but that was communicated in advance and another installation is scheduled for August 31st. On the first day of installation, I met Alex and Victor, who appeared to be a team lead, although I'm not exactly sure of their titles. Both were incredibly personable, friendly, and professional. What really stood out to me was how respectful they were of my home. They asked if they needed to cover their shoes, made sure my furniture was protected, and took great care while working. Alex even created a makeshift "tent" around the particular window being replaced to help contain the dust and debris. I thought that was such a thoughtful extra step and showed how much they cared about keeping my home clean. On the second morning, Ferdie stopped by to check on how everything was coming along. I really appreciated that! It was nice to see that someone was taking the time to check in and make sure the installation was going well. The installers were friendly, professional, and respectful throughout the entire process. They also removed the old window coverings that I didn't want anymore and even put up temporary paper blinds on one of my high, hard-to-reach windows until my permanent blinds arrive. Those little extras made a BIG difference to me. And now that the windows are FINALLY in... they are BEAUTIFUL! They have completely changed the look of my home, and I couldn't be happier with them. From Andrew's presentation, to the final measurement by Joseph, to Alex, Victor, Ferdie, and the entire installation crew, everyone I encountered was professional, personable, and genuinely seemed to care about the customer experience. Overall, an amazing experience! Yes, Renewal by Andersen was more expensive than some of the other options I looked at, but for me, the quality, service, professionalism, and attention to detail made it worth it. Pictures does it no justice, so I'm not including any. I would absolutely recommend Renewal by Andersen to anyone considering replacing their windows. No comparison!

Overpromise, underdeliver, and overcharge…read more I had my windows replaced by Renewal by Andersen over a year ago. They were very expensive, but the promise of a 30-year warranty helped justify the cost. My experience trying to get a window repaired has made me question the value of that promise. When I needed a repair, I left a voicemail for my assigned concierge, Vanessa. After receiving no response, I emailed her. She said she hadn't received my voicemail and explained that I had two concierges, not just her. Unfortunately, having multiple contacts has not translated into getting the problem resolved. More than a month and a half later, after speaking with several people, I am still waiting for the repair. In my experience, Renewal by Andersen is aggressive about marketing but far less responsive when it comes to fixing problems. At these prices, I expected dependable service and accountability. A warranty is only as reassuring as the company's willingness to follow through. So far, that follow-through has been sorely lacking.

Rich Windows & Doors - windowsinstallation - Updated October 2026

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