Yelp sent my request to Roxy Glass, this review is only for their quoting process. Among all 4 companies, they were the slowest to respond, which took them overnight while all other 3 companies responded in less than 2 hours. And their response was to ask a bunch of questions such as your name, email, phone number, which for a moment I thought was a spam or phishing. Then another day later I got their email, asking dumb questions that I already stated in the project request. As a benchmark, by this time, I've already thoroughly communicated and discussed my options with all other three companies and obtained price quotes. Almost a day later, Roxy called me and left me a voice mail that they had a few questions. By this time I was totally fed up at their efficiency and process. Learn to do business on the Yelp message platform like all your competitors and respond quicker would be my advice. read more

Had to replace a decent sized piece of glass 58" x 47" in a commercial building and the site visit was scheduled within a couple days, estimate prepared within a couple days, glazing install scheduled a couple days later. When the installer came, they recognize that the piece of glass that they brought was not the same tent as what was existing. They came back the very next day with a identically tinted glass pane and installed it within an hour. I was very pleased with the expediency and the level of service. I'm saving this sub for future work. read more

I was able to compare prices for my request, as well as what is the solution to my broke window problem, and expected outcome. Very responsive read more

I hired Roxy Glass to replace cracked glass in a double-pane window, and overall, the experience was solid. The estimate and repair process went smoothly, and the staff were friendly and professional throughout. Big thanks to Geo and Felipe for doing a great job on the replacement! The window looks perfect now. The price was fair for the task. The only reason it's not 5 stars is that my estimate appointment was rescheduled twice, which delayed things by about a week. I understand my project wasn't urgent, but the delays were a bit inconvenient. Otherwise, excellent work and I'd use them again. read more

Roxy Glass Company - Glass & Mirrors Near Me - Newark, California

Pros: Quality Field Crews: Both teams that came out were professional and did good work. Competitive Pricing: They had the lowest quote in the area. Responsive Phone Lines: Someone always answers the phone when you call. Cons: Scheduling Issues: They no-showed on my original Jan 9 install date due to "double booking," which was a major inconvenience as I had already scheduled cleaners to follow them. Measurement Errors: During the rescheduled install, they realized they had measured the second window incorrectly. This required another re-order and a third visit. Billing Mishaps: Despite calling specifically to update my payment method for the final balance, they still charged the old card on file. Condensation: Out of all the windows (old and new) in my home, only the new one they had just installed has condensation every morning. I don't know if this is their fault or not. Summary: It took from mid-December to February 6th to replace just two windows. While the price is right and the crews are good, you definitely "pay" for the savings with your time and the need to micro-manage the office. read more

As a homeowner I expect the contractor to be professional, reliable, and respectful. I hired Roxy for a small job to replace a broken mirror which had a light switch and a makeup mirror attached and was set inside a tile frame. Because of the chance of breakage during drilling holes, I agreed to pay $700 beyond the cost of installing a mirror. Where I was disappointed: The initial crew installed the mirror off-center in the space, and the switch plate was not flush with the mirror. I did not have an opportunity to approve the placement. When I questioned it, they said they'd fix the switch at another appointment but couldn't do anything about it being off-center. They also failed to clean up their mess. It is annoying to spend so much time trying to get the job done right. I had to make multiple phone calls, texts, and returns to the job site. Communication depended on who was communicating. I was promised the office would call to reschedule, but except for the first time, I had to call them multiple times just to schedule the extra appointments. Communication between the person doing the measuring and the second and third returns was fine. The office personnel were trained to apologize, but had no authority to do anything about the problem. The owner was loud and argumentative and kept saying "what do you want us to do? ", as though he didn't understand the issue which I had communicated in multiple voice mails, photos, and texts. I wanted the job done right, which they finally did. read more

The glass panel of a door was replaced in adequate time, but I was not prepared to see the wood trim nicked and needing sanding and paint touchup. They also need to work on their admin service. I'm still waiting for the invoice requested showing the project paid in full. read more

Roxy glass send a grumpy old guy to measure my window. The guy recklessly damage 2 sets if blinds by squeezing himself behind the blinds. The blind leafs bended and fall off. Afterward even saying the blinds are brittle not his fault. Reported this matter to their office Brian says no way they are replacing old blinds. Is that right and fair? read more

Roxy Glass Company - Damaged blinds after Roxy guy measured my windows. - Glass & Mirrors Near Me - Newark, California

Excellent service, kept me informed as to when to expect arrival of parts. Very pleased with the result.

Updating my review to respond to Business Owner Brayan B: 1. Your company NEVER called me, not the next day or any time that week to tell me you didn't install curved glass. If they did, why would I have called TWICE? 2. If you didnt install curved glass WHY DIDNT YOU TELL ME THAT WHEN I CLEARLY ASKED YOU IN MY INITAL EMAIL AS WELL AS IN MY EMAIL INTERACTION WITH YOU? Younot only wasted my time but the time of your installer! Which I was hoping to avoid by I specifically asking you in email "so that I don't waste your time and send you out for no reason, could you tell me if you service windows this size with the curved bay?" 3. I'm confused on how you missed the fact that I had curved glass when I stated that to you TWICE! and further more why would you give someone a quote for $575 for glass you can't work on/install so that further shows how much you were not paying attention! 4. Instead of taking time to respond with a LIE that you called the next day, how about apologize for your BLATANT OVERSIGHT on several levels starting with the email. Your installer should have NEVER been sent if you read it knowing that you don't install curved glass! 5. Do better! Really! This is not how to you do business, offer customer service or respond when YOU make a mistake! read more

Roxy Glass Company had installed 4 of window glasses on May 2024. Two of them were getting frosted in the morning during winter season. The rest of my window glasses didn't have this kind of issue. I called them and provided the photos and videos to them. They explained to me that this is just normal because their window glasses are good quality. Is this making sense? The good quality window glass has frosted and the other doesn't? I like to provide the videos for better viewing but I can't. read more

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As I mentioned in my previous review. I was contacted by someone from your company who offered me 2 options, 1. An after hours appointment and 2. A weekend appointment. So where I'm getting my information from, is directly from your employees. And NO, I never asked for a discount before having someone come out. YOU offered me the discount because your company could not keep their promises when it came to scheduling. You asked me if would be willing to reschedule for Monday, and then proceeded to offer me a discount if I accepted. And no, I will not be doing business with you. Stop trying to twist my words. As for the driver. His name was Vic. He called me twice to which I did not answer because I was at work. I had told him to text me. Him being rude was lying to me, saying I was his last customer and he could not wait. When your employees at the office told me he had two other appointments after me. So that was a lie. And then he said, he was not late, that he was on time. I never accused him of being late. I only said that I scheduled for 5pm. You should talk to your employees, especially the new ones, who don't know how to schedule or inform the customer that there is no exact time scheduling, because I was never told that to begin with. read more

The installers (Felipe and Jonathan) that came to install my glass were on time, actually a little early which was convenient. They were very professional. They made contact before they came to let me know what their location was and about how long it would be before they arrive.They did quality work as the glass that was installed was for a back door window panel. The trim for the panel looks exactly the same as the original. The window glass that was installed on the garage window was quick and I didn't realize they have done that window first. They were very reasonably priced as others were charging about $100 more. read more

Quick response for glass shower door repair ($2000 to replace and get rid of old door and materials, which is the cheapest and same price as the vendor we chose). Roxy would have been second choice. Will definitely consider next time! read more

Had to replace a cracked glass in a window. They had prompt and easy service all around. Quote was given in a timely manner and I could eSign. There was a small wait for the glass to arrive but that's understandable given the unique dimensions of most windows. Felipe and Jonathan arrived on time after giving me enough heads up and did a clean job. Would highly recommend. The price was also very reasonable. read more

This felt like a "you get what you pay for" experience. In January, I did my due diligence and contacted three different window companies to get quotes for a residential window replacement project. Roxy Glass had by far the lowest quote, everyone I spoke to was friendly, someone always answered the office phone, and the reviews were generally good, so I decided to go with this company. Unfortunately, there were many mistakes and delays and general disorganization that happened after that. I signed my contract with them in January and the project wasn't finished until the end of April. The project was to replace 3 large windows, one sliding glass patio door, and one small custom window. The first time the crew showed up, they brought the wrong kind of windows -- nail-on rather than the retrofit windows I had ordered. They offered a work around, but I declined because it was not what I ordered and it would not have been the same quality. Another time, they cancelled the morning of because they didn't have the right materials. Another time, they brought a clear window rather than the frosted window I had ordered, and the window was the wrong size. For the small, custom window, the glue around the edges of the panes is visible in some parts and it didn't come with a built-in mechanism to keep the window open, so I had to ask them on the spot to fix it, and they went out and bought manual clips that hold the window open. One of the side panels on the sliding glass door came with many scratches on it, and I had to ask them to put some trim to cover it up, as the scratches would not come out. They did not bring their own drop cloths or tarps, so I was glad I had my own. When I went to do my final payment, they didn't have proof of my prior payment, so I had to send them a screenshot of my bank transaction. Given so many issues, I asked for a discount, and in the end, I was offered $150 off -- for a 5-figure project. Overall, I like my new windows, but this was a frustrating and disappointing experience. read more

They took a long time to give me a quote and get the right window approved and ordered. But, 5 stars to Jeremiah when he came to do the install! He was quick, efficient and friendly. Ask for Jeremiah to do your install! read more

After getting 3 quotes to replace an exterior dual pane 3'x4' window these guys beat everyone's price by far and sent out a guy to measure for no additional charges. Very pleasant to work with and great follow-up. Many thanks to them and I highly recommend them. read more

Great job! High quality work. Thank you so much. Would hire again. Looks brand new. Easy

I had my glass replaced with Roxy. A smooth process from measurement quote to signing a contract and final installation. They are professional and very timely with getting work done. read more

My bedroom window looks as good as new! (Thanks to Jeremiah.) He was very polite, and fixed it quickly. I appreciate that he tidied up after and was very professional. He even cheerfully greeted my neighbor. It's nice to know who to call when I need glass repair in the future. read more

I accidentally broken my glass door and was very worried I wouldn't be able to replace it because of how expensive new doors are. My friend recommended this place to be cheaper and more reliable and he was right! Mosese and Daryl were very quick and very helpful. I'm very satisfied with this company and will be recommending them should any friends in the Bay Area need a glass fix. read more

Roxy Glass Company - After (no cats included) - Glass & Mirrors Near Me - Newark, California

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(My first review) Very poor at responding for quote. Got calls from 3 different individuals, and no action by any of them. It's a time sink (2) My review after doing business with SJS who did call and and let me know that they had phone issues. I ultimately liked what they had to say and hired them to put in our shower. We got the reduced iron (Ultra Clear), frameless . Jeff's measurements were absolutely on the money. Tarnell was our installer and he did a perfect job of installing the glass after giving us a complete run-down on the do's and don't of the door. With good communications and great performance, I upped my rating from 1 (due to no return phone calls) - to a 5 having now worked with 3 members of SJS. They know what they are doing and though their price was not the lowest, it was worth the cost - and it was less than than some higher bids. I look for value and performance, and got both. Photo will come in a week once we do the painting. read more

I live on a busy street and contacted Roxy glass about installing some laminated glass in several of my windows in order to cut down the sound from the street noise. Victor and Darol did a great job of installing some laminated glass. They were on time, they did a good job of replacing my existing window panes with the laminated glass panes and cleaned up after work was done. Very happy with the quality of the work. read more

Disappointed as it seems this place has great reviews and prompt service but sadly that hasn't been the case for me. Oct 19 - initial appointment to check out and measure glass Oct 20 - received quote and shared with HOA Oct 25 - HOA signed off and sent half payment and mailed the other half to me to provide to them upon completion. Nov 3 - called to follow up was told they received the glass, needed to inspect it, prior to scheduling an appointment. Nov 7 - Roxy Glass finally called me and said they could come out tomorrow Nov 8 - Installation Day or so I thought....the estimator came in with one other guy and asked to look at the window again and then says they didn't bring a long enough ladder and would have to come back tomorrow. The estimator didn't note that at the initial visit? It was the same person. I asked what time they would come and he said the office would call to arrange the time. 4:30pm and no call from the office, so I called. Scheduling department was gone for the day but noted they would have someone call me in the morning but likely not happening the following day. Don't say it can be done unknowingly! Nov 9 - appointment scheduled for Nov 14! Not today, and there was nothing sooner. Hoping it actually gets done on November 14. Will update my review then. Fingers crossed there! Nov 14 a Glass installed in 15-20 mins! Thank you!! read more

I had an unusually large dining room glass window that had cracked, quite severely. After several attempts to find a company that could arrange a replacement unit, I chose Roxy Glass. I communicated, frequently, with Shawn B., who was very informative and supportive, during our email and telephone exchanges. When it came time for measurements and installation, the crew (led by Victor and Kevin) were exceptionally equipped to deliver and install the new glass unit (although it weighed close to 200 pounds, four of them brought it up several stairs and lifted it into place on a balcony). All in all, I was very pleased with the workmanship, support and quality of the work. Kudos to the entire group at Roxy for a job well done. read more

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I asked for 5 quotes. I took the least expensive one and the guy came out and couldn't lift the two casement windows out because my house settled and the centered was pinched. The broken one was the middle stationary one. He left and I had to follow up on it and the company responded that they couldn't take the job because they wouldn't be able to get my window out. I worried that I would have to get a brand new window assembly and my stucco would be broken and then I would have to repaint, etc. I contacted Roxy Glass and their rep came out and took measurements. I told him about the issue of the pinching and he said, "We are professionals, we can fix your window, no worries." Victor Trejo came to install the window and he was able to remove center broken window and replace it. I told Victor about the other company and he says he is able to do it without removing the casement windows. Roxy Glass staff are indeed professionals and I would recommend them to anyone looking for glass work. I didn't get the estimator's name but I do get Victor Trejo's name and he provided excellent service and cleaned up after the job. Hire Roxy Glass for your next window issue of if you need new windows. read more

Roxy Glass Company - I believe my gardener may have hit my window with a rock. When I asked him, he denied it. I didn't hire him back. - Glass & Mirrors Near Me - Newark, California

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Terrible service, can't communicate whatsoever. Took the company weeks to fix one window and can't keep a deadline. Don't waste your time with this place. They won't care about you. read more

I am a returning customer of Roxy glass for 2 years now. Their service is excellent. They replaced a big window glass in front of our house. For some reason lawn mowing grass with rocks in the garden hits the windows. :(( The crews are very detailed, respectful and kept everything clean. Mosese and Daryl did a great job read more

Shout out to Matt at #RoxyGlass We recently had a screen door installed that wouldn't stay on the track. (The track is worn down) So, Mom called this company and Their rep Matthew came out to quote mom on a new door. Matthew showed up as scheduled. He could see the door still works and addressed what the issue was. The most impressive point is that he didn't try to upsell her on a whole door and instead took his time to properly ajust the screen out of the kindness of his This speaks volumes about his work ethic and this company. When the time comes that we do need to replace doors or windows this will be the company we call! Commercial and residential properties This company gets 5 stars from me! read more

Roxy replaced two thermal pane windows that had clouded up over the years. Mosese and Daryl did a great job and the windows look very nice. Thanks read more

Replaced foggIng window.It has be done by Victor and Gio . Excellent job and we can recommend them definitely. read more

Our exterior glass was damaged on July 2nd, the whole outside pane shattered. It happened during July 4 weekend when most people were out of town. We were about to go on a vacation and it was stressful because we were about to cancel it because of the glass, luckily Roxy was working on Saturday and was able to send staff to check out our glass. The great thing is we had two panes and they informed us it was laminated and would not collapse so we were able to leave. Roland and Victor were our installers and I really liked them, they tried removing our plantation window frame even though it was not their job and came back to do a professional and quick glass installation once we removed the frame. They did an amazing job and left the inside and outside of our house very clean! 5/5 Melissa on the phone was also amazing, very prompt at returning calls and polite. 5/5 read more

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What an absolute pleasure working with this company and Shawn! Super professional and incredibly helpful every single step of the way. This project for us was fairly large and unfortunately because it had to pass many hands, probably a bit annoying to have to deal with. Never once did I sense any frustration from them or Shawn. Just always happy and ready to help! And we absolutely love the finished product! We will absolutely be using them for any future projects, and I will ALWAYS recommend their company! Thank you all! read more

Took time off from work. Wasted my time. Contractor was a no show. When I called to check if they were still coming. I was told that they no longer service my area. read more

Serna on the phone was great setting up my appointment. Victor installer did a great job replacing my sliding door glass, very professional. He came on time as scheduled. read more

Roxy Glass Company - Right side was fogged up, now I can see my fish pond. - Glass & Mirrors Near Me - Newark, California

Fantastic workers. Were clean and quiet and quick. They even washed the window that they put in. It was a huge glass for the sliding glass door. It was difficult to get out, but they persevered. they were kind enough to look at a window in my house that I was having problems with. They fixed the top. it was just a matter of pushing the window onto the runners, which I had not perceived. the price was very good, the best I had gotten as an estimate. Really liked the work. They broke some of the window that they had taken out when they put it on the ground, no big deal, They spent the next 20 minutes vacuuming it all up and making sure there was no glass left. i did help them with my broom and shovel, so we got it done in no time. They were so very nice. They were clean and also smelled really nice in spite of the hot day. Will use them again. read more

Roxy Glass Company is excellent. They are all about client service. I am very impressed. Daryl was absolutely amazing. He and his colleague, Rami, did fantastic installation work on five windows in our home. Daryl went above and beyond for us and the windows look incredible. Thank you so much. I will be using Roxy Glass for all of my future window needs. read more

A Roxy Glass window man assessed why my two vinyl windows had become inoperable, and found a relatively low-cost fix, rather than having to replace them. I I found dealing with the company easy, and the work was done perfectly and promptly. read more

Service requested was fast, good quality, value was great it was cheap. Would recommend.