1. Droom Glass

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Droom Glass

5.0 (4 reviews)
Open • Open 24 hours

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2 years ago

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Carlos G.

thank you, I appreciate it

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Jimenez Glass - Steam shower door.

Jimenez Glass

(202 reviews)

Guillermo came to my house to take measurements of a cracked bedroom window the same day that I…read morecalled. Jose and Enrique did a great job replacing the window the next day. I will definitely use Jimenez Glass again, and recommend them.

Poor customer service. Asked for an estimate. Provided pictures and hit a rough price. Asked them…read moreto come out and measure (one shower door is custom and I wanted to see the hold and black matte finishes). Scheduled a time. Texted after they were over 20 minutes late. Guillermo said he'd be here in twenty minutes. An hour after the scheduled time, he pulled up in front of the house. Within a couple minutes of parking, he called and said: "I don't think I'm the right fit for this job." He hadn't even entered the house or looked at the project. Not sure why he bothered to drive the 25 minutes to not even look at it give a final price on the job. Is it because I'm an Anglo and not Hispanic. If so...seems petty and racist. Had I known before, I would have tried to give business. After reviewing your response, I went back and checked the security camera. You were clearly on your phone...not "unloading levels and measuring equipment." You were also blocking the driveway. My wife's request that you not block the driveway was reasonable. Your response to that request feels like an overreaction. Regardless, I agree that your company is clearly not the one I should work with. I'm sure other potential customers would feel the same. Your actions and words do not support your statement that you "treat every customer equally." I don't feel treated equally. I feel discriminated against.

Glass 23 - Shower over bench

Glass 23

(31 reviews)

Ken from Glass 23 really saved my project.. After a bathroom remodel with full backsplash, we…read morediscovered that original shower doors no longer fit the new opening. Not only that, but the wall isn't perfectly level from top to bottom on the right. I called around looking for a company that can get me one side of a glass door. Most places (a) never return my phone call after they promised they would, or (b) gave me the run around by asking me to generate a diagram (!) before they would sell me one. Ken was the only one who was willing to work with me to get me what I needed. He asked me what my hinges look like so the glass door will be ready for install with the same hinges. Also asked me to measure the distance between the shower panel and the wall (wall wasn't plumb so it was different width). He then created me a diagram with the design to order me a replacement door with the information provided. There was no way I could've drew up a design like that those other places just wanted to get rid of me I guess. The custom shower door that came was even larger at top than at bottom just like my opening just how I measured it! Lastly, Ken was easy to get in contact with and extremely responsive. His turnaround time was 5 days which allowed me to proceed with my finishing my project. The door fit perfectly and impossible to tell that the opening isn't plumb. Trust me when I say I called everyone and some of the places wanted to charge many times more to procure a "custom" panel that Ken was able to procure for less. Recommend calling Glass 23 before you bother with other places. Most of those places do not want your business unless it's a full replacement and installation. I think Glass 23's full installation is also considerably less as well. Highly recommend Glass 23 and I would hire Ken if I ever need to replace a new custom shower doors.

Excellent work installing my steam shower. Another installer refused to do my neo angle shower…read moreafter coming out to see it. 1 improvement he should make is to keep the customer informed. I didn't hear from him for 4 days about the status of the glass after paying the deposit which had me concerned. Fixtures ended up being delayed by a wk but that wasn't his fault. There was a very small scratch I saw after the installers left but tbh I can't see it unless I open the blinds and the sun is reflecting into the bathroom. Does an excellent job keeping the steam in.

Droom Glass - glassandmirrors - Updated October 2026

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