To preface: I don't like writing 1 star reviews, but after this entire experience (spanning over 2.5 months...) I felt I needed to share. Yelp word count is 5,000 characters..my initial draft was over 15,000, so this is the short version. I was looking to get 3 mirrors replaced (warped mirrors), and to change my shower door into a slider. Ken, owner of Glass23, provided the fastest response and had his employee come out and take measurements. After some back and forth with a few companies, I decided to go with Glass23 based on reviews and cost. This took a nosedive from here. My initial appointment was changed 3 times. Day of, he had forgotten a tool, so the initial ETA was 1.5 hours later. Initially, the job seemed ok, but after some time, I noticed each item had issues: -1st mirror: extra half inch sticking out..not sure if it was due to placement or poor measurement to start -2nd mirror: noticed warping on the new mirror...(super odd, since I was guaranteed there was no chance the new mirrors were going to get warped) -3rd mirror: huge gap behind the mirror, and not enough adhesive -shower slider: only tested a few days later due to adhesive, but the glass door nearly fell off when I used it the first time Communication after the initial install was not good. First half of invoice was paid from start, and he requested the second half to be paid, even with all these issues still outstanding. I ultimately paid it in the hopes that I was going to have all my issues resolved. A lot of back and forth to get the warped mirror replaced by the supplier. 2nd visit: similar issues with timing, and reasons why he was going to be late. He brought the new mirror, but was unable to pry off the "bad" mirror he had installed on. He was concerned that it would break everywhere and used some wood stakes to try to ease the tension...response was to check back in in a few weeks. The shower door issue was that the screws at the top were not tightened. He assumed the manufacturer would have tightened it but didn't check it upon install.. Post 2nd visit comms: After finally using the shower slider, the slider was now leaking a ton of water. Had a lot of towels that I had to keep switching out. 3rd visit: again, same issue. Texted an ETA, but forgot an item so was pushed back. Ended up pulling off the mirror since the wood stakes did nothing (so we wasted 10 days in the hopes that it would come off). Added extra sealant for the shower in the hopes that it would stop leaking. Post 3rd visit: shower slider STILL leaking. Master bedroom mirror gap was so noticeable. Not enough adhesive since I could nearly pull the bottom corner compeltely off. Through texts, he simply mentioned additional adhesive was needed. 4th visit: luckily arrived at the end of the hour window he gave. Adding adhesive to mirror did nothing. Added more sealant to shower and made it look pretty noticeable, and ugly, in the hopes it would stop leaking. Post 4th visit: shower slider still leaking. After some thinking...since the mirror wasn't flushed to the wall, there was still going to be a big gap, so I had requested to get a new mirror (and I noticed there was damage already to the mirror, likely from the wall). I was going to have a handyman come in and fix the wall. After a bit of back and forth, I was given 2 options: partial refund or full refund and he comes to take everything out of my home. I was 100% considering a full refund, but I did not want to schedule another visit...and have no mirrors and no glass for my shower for 4-5 weeks+ as I search for a new company. Ultimately, going for a partial refund to end the business arrangement. What makes me livid, is the fact that he did not admit any fault for a botched job. Multiple times through our texts, the response was: "he was sorry he wasn't able to make things the way I had hoped." I had hoped for a simple mirror replacement and a non-leaky shower without all the issues. This entire process took 2.5 months, which is absolutely ridiculous. I am glad it is finally over. Now, I just have to deal with seeing the issues every day, and ultimately, needing to fix everything when the mirror breaks or when the shower slider leaks a ridiculous amount. Going back, the ideal situation would have been: before blindly installing, I would have liked him to check the wall, and let me know that wall had an issue. I would proceed or wait on install to get it fixed, but give me that choice. For the shower slider, I dont know what went wrong, but my initial shower door had no leaking issues. Even if I was given a full refund and everything stayed at my place, I still wouldn't have been made whole. The amount of time I blocked out for each visit, the number of texts back and forth, and the constant reminder that the mirrors and shower slider was a failed job will continue to bother me until I get it swapped out anyways. read more

Ken's a great guy! Professional and courteous while working inside our new home. Turn around time from getting materials to installation was great as well. Kept me up to date along the way. Did 2 bathrooms and will be going back for our 3rd one once it's ready! Thank you read more

See all

Ken is very friendly and very responsive, would recommend him! I ordered a small piece of regular clear glass, he delivered it personally to make sure it safely arrived, great service! read more

We are very satisfied with our choice of glass 23 and Ken! We had one steam shower door installed and one regular shower door installed. Ken was upfront with the prices which I really appreciated. He gave us the basic, the mid-level and the high prices, and spent the time to explain what the differences were between the different types of glass, different hinges, and the hardware that goes on it. We spent a few days looking at everything, deciding what we wanted and then when we finally decided to pull the trigger six days later our two bathrooms were being completed. Both shower doors look fantastic and the installation was high-quality perfection! we recommend Glass 23 to anyone in this area! read more

Was redoing our bathroom and found GLASS23 on yelp, and so glad we did! The level of service was above average. Great communication every step of the way, even with some schedule delays on our end (i know....not surprising! LOL) A true professional start to finish! read more

Glass 23 - Stationary glass divider. - Kitchen & Bath Near Me - Fremont, California

I only needed a basic repair because my shower door came off its track. It was installed 8 years ago, and I don't remember which company installed it. I wanted it done right, since it is bad when heavy glass doors crash! So, I contacted Glass 23. They sent Gabriel in less than 24 hrs. He fixed the door quickly. He also tightened the handle and checked the doors in my other bathroom as well. He was efficient and friendly. Will definitely contact them again if I need a bigger glass job done. read more

Kevin quickly responded and gave me quote .He flowed up with me many time . He is very polite and concern about customer.

This is a new one for me, I'm reviewing a company before the job is done and plan to post another at the completion. If there is one sentence to describe our experience so far, it is "excellent customer service". My wife and I have been working with Ken and his communication and punctuality rank high. Communication in terms of providing professional feedback, suggestions without being pushy, an outstanding handle on the capabilities and limitations of the space involved, excellent handle on aesthetics, ability to listen and have a conversation help ease the process. Price is best compared to other sources I compared. read more

We decided to go with Glass23 based on Yelp reviews and so I feel obligated to give my own review. Ken is a very friendly owner business. He seems to go above and beyond to make his customers happy, but unfortunately, we've been left with a leaky frameless glass shower door. The day of installation, on both sides of the door, there was no stripping to keep water from pouring out onto our new tiled floor. A razor knife was used to cut plastic pieces on top of our newly installed shower pan, which scratched it. Ken came back several times to try and fix the issues, by resealing, adding rubber to the door, covering the scratch with a door stop, but he wasn't able to figure out the leakage. Each time my husband or I had to take off work to allow him to try and fix the problem. He ended up blaming the shower walls and pan material and said he was used to only working on, "high end materials." Ultimately, he gave up and zeroed out what we owed, but we're still stuck with the problem. We're now having to pay another company to investigate and correct the issues. Again, he's a super nice guy, but nice isn't going to fix our problem. read more

See all

I shopped around before choosing a contractor to replace a frameless glass shower panel. The quote from Glass23 was very competitive, Ken communicated well and showed up on time, and I'm very happy with the work he did. I wanted to wait a couple of weeks before writing my review to make sure there were no unforeseen problems, but everything looks and performs beautifully. Glass23 will be the first place I'll look if I have any glass needs in the future. read more

Received a quick response and thought the price was reasonable. He came and took measurements and got my order in as soon as he can, considering the covid situation. He installed by himself which I was quite impressed. I called him back for a leak i had noticed and he was able to come the next day to fix it. read more

Glass 23 - Glass shower - Kitchen & Bath Near Me - Fremont, California

Ken was such a pleasure to work with. Very professional and knowledgeable. We replaced our shower glass and it was such an easy process. Love the modern look. I highly recommend this company! read more

Glass 23 - Before - Kitchen & Bath Near Me - Fremont, California

See all

I recently had a horrible experience with Kent's job for my steam shower door. He claimed that he was an expert at steam shower glass door. It turned out that he does not even know the basic requirement of a steam shower which needs to be sealed completely. He left my shower door, the hinge side unsealed, the overhead glass installed unlined with the door, which left the whole shower glass unit impossible to be sealed 100% to meet the steam shower generator unit required. The hinges look badly done, the bathroom left with all debris, a very sloppy job. I would not recommend anyone else for his work. If you do want to use him, be very careful about the details. His initial price does not include the obvious basics. Do not trust anything he said. But make sure all details in written. He completely betrayed my trust, as a so called "expert on steam shower door" for over 20 years professional experience. In my opinion he is not even qualified for any glass shower door! A good job would not have left the frameless glass shower door hinge side unsealed. I was tricked by his existing 20 5-start ratings, which I now have strong doubt in their reality. I hope no one else will have similar experience as what I had. He will focus on how to get his final payment, instead of addressing any issue caused by his work. He deserves a negative star, or no star at all, if I could choose one. Yaping C read more

ken installed my frameless shower he did a stellar job so polite explaining what he doing if you need a glass work done right call glass23 thank you david marin fremont 7/7/23 read more

I used Ken to install 2 shower glass doors for my guest bathrooms and I'm thrilled with the look! This super clear glass really lets my new shower walls and showers floors show picturesquely; and his pricing was far better than all estimates I got from other vendors ($200 to $400 LESS than other vendors). Ken is one of the kindest, mildest mannered contractors to work with and I felt comfortable throughout the whole process. You can tell he's really in tune with how to be a likable, new school professional that delivers excellent work products that everyone wants to work with (and countless others fail to achieve). I'm incredibly happy and lucky Ken worked out so great, and I highly recommend him for your shower needs! read more

I called Ken for the shower glass door installation in my newly remodeled bathroom. He answered my questions, gave recommendations and offered a reasonable price. He also sent me links where I can choose the trim style and color. The work was very well done. Precise in every line and angle. He came for a minor adjustment when I called. Communication was very easy. I highly recommend Glass23. read more

Glass 23 - Kitchen & Bath Near Me - Fremont, California

I recently purchased a new home and was looking for glass divider for my entrance and kitchen area. Looked around many places and found Glass23 on Yelp. Ken was very responsive and friendly, came to give a in-person quote right away. His price was very reasonable, and we were able to lock down the details quick. Once the glasses were ready, we scheduled for installation, Ken and his partner Chris were on-time, efficient and even helped me on other stuffs that wasn't discuss before. I highly recommend Glass23! The price, the crew, and the finished product makes them stand out from their competitors! read more

Ken is awesome. Came out after a few days to give me a quote and get my project going. Went over a few things with me and numbers, which all seemed reasonable. Got the invoice out ASAP and was able to get the glass in production that day. Hopefully install day is sooner than later, and goes smoothly but it's been a great process so far. Would definitely recommend this business to anyone looking for custom glass! read more

Ken did a great job for our new shower. It looks great. He guided us in selecting the right glass door and hinges for our shower door. There was no pressure during the sales process. He laid out all options available, and pros and cons of each one of them. He completed the job as promised on time, in spite of COVID-19 supply chain issues. He is extremely professional and courteous. We would recommend him for your next shower and/or any glass-related project. Wish him continued success. read more

I'm very glad we chose this company to do our shower door. Ken quickly responded to my quote request and came by for the estimate and measurements on the Easter Sunday. He made great recommendations for the door design and mirror options. So we decided right away to work with him. Not only was this company trust worthy they were also very fast. Within two weeks, our shower door was beautifully installed along with the two bathroom mirrors. Ken is also very easy to work with. During the installation for one of the mirrors, we found out the floor under the vanity was not level. Ken and his team had to make adjustment for the mirror. Since the vanity was already installed at the corner of the room, which made it tougher to adjust the mirror but it turned out to be great. We highly recommend Ken and his ability to follow through on great service and a great product. We are extremely pleased! read more

1. Response to our quote request was fast and accurate. Price quoted was most competitive of all we have received. 2. Scheduling was a breeze, flexible to our needs, and best of all showing up on-time. 3. Workmanship was top-notch and cleanup was great too. Given the great quality of the work, definitely 5-stars and highly recommended. read more

Ken does great work! I've had him do both bathroom shower doors! Very responsive and will work with your timing.

We wanted to change our shower enclosure from framed to frameless. A prominent glass construction company said they would not be able to perform the task because the shower walls were Corian. That is when I reached out to Glass23. Ken was quick to respond, came to evaluate the situation and suggested a unique solution catered to our problem. He had to cut through the plaster from the back of the wall to add a 2x4 wooden beam to reinforce our frameless shower doors. My husband and I are so pleased he went that extra mile to make our dream a reality without having to remodel the entire shower. I admire Ken's attention to detail. He tried his best to cover up any marks left from the removal of our older shower frame. We are so happy with our new frameless shower enclosure and it looks beautiful! Thank you Ken! read more

Ken is great to work with and is very knowledgeable about shower doors. I've worked with him multiple times and I'm always impressed. He goes the extra mile to make sure his customers are happy. I would give him 10 stars! read more

I'm really picky about my interior, but Glass 23 did an excellent job. The end result was well done, and the service was appropriately priced and efficient. I highly recommend this company if you want a new shower door or mirror. read more

I got new shower doors from Glass23 and they are very nice. I was also pleased that I didn't have to wait long between the order date and the installation date. read more

Ken just installed the glass for my shower and did a great job. SUPER communicative after he came out to take the measurements. Let me know every step of the way what was going on with the order. Did the install carefully and expertly for a great price. Looks amazing! read more

Fantastic experience!!!!! Ken showed up 5 minutes early, unheard of. He gave me a more than fair quote so I placed the order. When it came time to install it he was early again... no waiting. He and his helper are very fussy and took there time installing it. We are extremely happy. I feel like I'm in a expensive room in Vegas!!!!! Keep up the great work Ken. read more

Needed custom mirrors for above bathroom vanity. Hard to find company who made mirrors. Found GLASS23 and placed order, made down payment, and scheduled installation online. Ken came on schedule to install mirrors. Was nice when I asked for a slight repositioning of the mirrors. We now have two nice 24 x 36 beveled mirrors. Highly recommend GLASS23. read more

I had a great experience working with Ken on remodeling my shower upstairs. Total professional from beginning to start. The craftsmanship and detail were top notch, no gaps..everything straight and aligned. The new frameless shower has totally transformed by bathroom and his price is well below what others quoted! read more