We came in with an idea of what we wanted, Drew and Eddie worked with us and didn't drag us around going back and forth with pricing. They gave us exactly what we needed and a little more. After dealing with multiple car dealerships all day long, this one gave us the best experience and made us feel like we could really trust that they were giving us the best price and options. Thank you guys! read more

A pleasant experience until I bought the car and needed something from them. After that, I was "ghosted" by the salesman (Dwight). I called repeatedly for a month to get what only takes a minute to order online. Eventually a professional manager contacted me and I was sent what was owed - but only after much heartburn. read more

BUYERS BEWARE!!!! I WAS TO PURCHASE A CAR FROM THIS CAR DEALERSHIP AND THEY SOLD CAR TO SOMEONE ELSE THE SAME DAY! I was told the car was mine and it would be put around back of dealership with a ""SOLD"" sticker on it, per the Salesman Eddie. He sent me a Bill of Sale" per email, and asked when I'd be in to pick up the car so he could have it detailed and ready for me. What a joke!! I received a call later in the day around 5pm and was told the car was sold to someone that walked in off the street. This dealership is not trustworthy, nor do they feel like they are honest to the buyer. Read the reviews on their webpage, not so good. So maybe its a blessing in disguise, that my purchase didn't happen. read more

I gave a star just so i can post my review. When i bought my car (mazda3) 2015 , the customer service was AMAZING!! , but then when my car had an issue with TIRE PRESSURE, I had the worst conversation With service people SPECIFICALLY, STEVE, NEIL (co-owner of the company) and THE MANAGER which i didn't catch the name. This guys has lack of compassion from their job. TERRIBLE CUSTOMER SERVICE!! I had to drive my car for 3 weeks while my tire is having a problem just because they couldn't accomodate me for service! I called and steve keep telling me to put air in my tire and didn't even informed me that i had to push a button to restart my dashboard!! I called again to try to make an appointment and STEVE answered the phone again. I asked if i can leave my car at the shop on a friday while i'm out of state, so they can work on it at any day from friday to monday "no rush" but apparently that's so inconvinient for STEVE and started YELLING and ARGUING AT ME ON THE PHONE. HOW RIDICULOUS! but still i dropped my car off at the dealer on JUNE 16th,2017 , and steve called on a SATURDAY 17th and said that " there's a puncture on my right front tire and they have to pluck it and it will be ready by monday." the monday came, steve called me and said that "i can't pick my car up because HE LOST MY KEYS, and that he wouldn't be able to give me a LOANER CAR UNTIL TUESDAY MORNING AT 7:30am and he can't do anything else, which i told him that i wouldn't have any car to drive because i have to work at 7:30am" and same thing happened! I didn't reveived any APOLOGY and he specifically said " HE DOESN'T OWE ME ANY APOLOGY!" I DIDN'T GET MY CAR UNTIL JUNE 20, 2017! THEY GAVE ME A REPORT AT THE END OF THE SERVICE STATING WHAT HAS DONE IN MY CAR AND IT SPECIFICALLY SAYS THAT MY BREAKS WAS ON GREEN! which means, there's now problem after 10 DAYS , i heard that something is wrong with my breaks and made a schedule for another service which is JULY 8,2017 , my breaks were worn off!! They asked me to pay $600+ to replace my rotor plus my break pads! I tried to speak with the co-owner of the company which is NEIL , and apparently the all have the same TRAINING ON CUSTOMER SERVICE!! . Neil disrespectful and said that, "he doesn't care and that i can get my car because they'll not replace my breaks" THIS WAS THE WORST EXPERIENCE EVER!!! I WOULD NOT EVEN THINK ABOUT RECOMMENDING THIS PLACE!! read more

Rich Morton Mazda - Car Dealers Near Me - Pasadena, Maryland

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My husband and I were in the market for a used car with low miles. We found one and the General Manager approved the deal. We began the paperwork when the General Manager changed his mind and pulled the deal at the last minute once we told them we had financing. Mind you, we purchased a $40k+ vehicle the year before. Way to lose a repeat customer. Taking maintenance and other services elsewhere. read more

In January 2016 I purchased three vehicles from Rich Morton Mazda one of them was a 2015 GMC 2500 HD seven months later I left it up The bedliner and found a holes in the bed wanted to my salesman's attention his name is Matt Wood and he blew me off after numerous phone calls I talked to Neil he said he would put metal over top of it to cover it up during this whole process I was promised certain things and now Neil is is going back on his sales managers words such as my daughter was promised two years worth of remote start to be paid by Rich Morton and now they told me out I am crazy that's not gonna happen keep in mind that January 19, 2016 we spent $100,000 here and customer service has been nothing but Poor The little interactions I've had with the service department seem to be OK If you looking for a Mazda I would not go to Rich Morton Wayne read more

I went to look at a vehicle with my fam. We liked what we saw first there was not a sales rep to help for about 20 mins. That's ridiculous then we decided to test drive you know get the family experience to see if we all loved it . The sales rep finally comes out by this time we're already about to pull off the lot so we decided to park and rep said he had to ride along with us because of the caliber of the vehicle and that was house policy. I kindly told him to take them keys back because that it was bullshit and racist. I own 2 BMW x7 which was clearly worth more than the vehicle we were looking at. I will never step foot in Rich Morton Masada again extremely disappointing experience. Do not patronize this business racist business. read more

Bought six cars from rich morton. Was in the market for a subaru. Internet price was 8800. Offered 8000. Salesman came back with a offer of 12000!!!! Paper said it was for repairs they had to make. Why advertise the wrong price. Brought my daughter's BMW in for an oil change under the rich morton advantage plan, which we paid an 800 dollar premium. Free oil changed car wash lifetime power train warranty. Found a small oil leak. Told my daughter she had 30 days to let them fix it. This is nowhere in writing in the receipt for the advantage plan. I would avoid this place like the plauge. Dishonest dealership read more

AVOID THIS PLACE LIKE THE PLAGUE. I've given them so many chances to redeem themselves but they haven't so I feel forced to post this review in an effort to educate prospective customers and get them to clean up their act. Bought: 6 September 2015 Salesman: Ryan Wiegand At the time of purchase, I noticed a few problems. The steering wheel would shudder at speeds of greater than 65 mph and the TPMS light was on. The dealership exhibited a pattern of dishonesty during this whole process. They told me there was a "reconditioning fee" of ~$1200. They said that this was because they had put on brand new tires, done an oil change and topped off all of the fluids, detailed the car, and done a 161 point inspection on it. I would find out later on that they had not put on new tires or done an oil change. I had reservations about buying the car because of the issues with it, and the only reason I bought the car was because Ryan made all of these promises to fix the car, and he literally said, "We won't hang you out to dry." They signed a 'we owe' for the steering wheel shudder and the TPMS thing, saying they would fix it. An hour after I bought the car, it started overheating on the highway, to the point where it wouldn't even drive. I managed to limp the car over to my friend's house after taking several breaks along the way and in the morning I called the dealership. They agreed to tow it back to the dealership and take care of it. I asked for my money back several times at the dealership, to which Ryan just said, "I can't do that." I was sick and tired of arguing with them, so I finally agreed to keep the car if they fixed it. While the vehicle was being repaired, I asked them to fix the steering wheel shudder like they said they would. At this point, I started dealing with Neal, the General Manager. He claimed that the shudder was due to the tires being off-road tires. However, these are actually 'Highway All-Season' tires. I kind of just let the point slide because I was sick of dealing with them at this point and it wasn't that big of a deal to me. I told Neal that my concern was that this could be indicative of a larger issue and asked him for something in writing stating that if this led to a larger issue, I would be covered. After all, I would not have bought the car if not for the promise that they would fix the things they said they would. I hinted at legal action if they couldn't fix it or give me my money back. He said that he would get Ryan to write something up and send it to me. When I picked up the car, I decided to check the oil, and I found that it was dirty. It had most definitely not just been changed like they claimed. Then I decided to recheck the carfax on the car. There was a record of the tires being changed, but it was not by Rich Morton Mazda and more than a few thousand miles before it was sold at auction (They told me it was a local trade-in) I didn't hear from Ryan or Neal for a couple of weeks. Then I received an e-mail from Rich Morton Mazda asking me to rate my experience, and if it was less than a 5 star review, to contact them about it before leaving a bad review. So I e-mailed Ryan back about my concerns. He said "I will talk to Neal when he is available. Thanks for your patience." This was on the 28th of September. He never e-mailed me back. I e-mailed him again on October 7th, asking cordially for a status update. He never e-mailed me back. At this point, I gave up. I'm a college student. I don't have time for this. On October 24th, my car went into limp mode. The Service Engine Soon light went on and the 4WD indicator light went on. It wouldn't drive past 40-50 mph and the engine smelled burnt, even though the engine temperature gauge didn't show that the engine was overheating. I hoped against all odds that it might resolve itself. It didn't, however, so I called the dealer and brought it in. I have driven this car less than 800 miles in the two months that I've had it because I can only drive on weekends. They quoted me $6500 to fix the transmission, and then claimed that they would do it for $3500 to "help me out". It costs 3500 at other places. Jim Asimakes, the General Sales Manager, essentially told me that I was out of luck because I didn't buy an extended warranty. I didn't even list all of the problems because I'm out of space, but I am currently pursuing legal action. read more

Can't post 0 stars...Deceitful business practices. Arrogant condescending manager. Great cars but buy elsewhere.

You only get one star.....because I had to!! Liars!! The lot of 'em!!! Lying to people ginger them in the door!! Tricking them, making them believe they won money? Tell me it's a chance to win, not I have won!!! If you lie to me to get me in the door, you'd lie any other time as well!! To sell me, you'd tell me anything!! I wouldn't give you a dime of my hard earned money!! Funny thing is....one mates that 2015 f-150 on the lot too!! Keep it!! It's people like you that give all the rest a bad name!! I believe in honesty!!! I'm a big boy, I can handle the truth!! Be up front be honest!! I hope all the rest of the 50,000 write poor reviews as well!! read more

Richard W. at Rich Morton Mazda was superb. Walked in to check out a Mazda 6, but couldn't decide between a lightly used one or a new one. Richard was patient and let me test drive both and explained all the options I had. I ended up leasing the vehicle and Richard was willing to work with me on the price to something I was comfortable with. After the process started and finance was working on my documents, Richard sat with me and we engaged in small talk unless the finance gal called me back. I've had sales reps at other dealerships simply stand off elsewhere and leave me sitting at their desk waiting for sometimes hours. The finance side of things went smoothly. I didn't catch her name, but she was friendly and explained things well. Overall, this was a great experience and I will definitely be returning to this location. read more

I really can't recommend this place. The only reason I bought a car here is because they had the exact car I wanted on the lot and gave me a good price. The problem is, they tried to use all the known dealer tricks to get more money. They wanted to use the difference figure to negotiate a price, to make it harder to understand the actual price I was paying. I refused to negotiate that way and the salesperson had to repeatedly go to the manager, finally just having the manager negotiate with me directly. The service is also incredibly slow. As part of the deal buying my car they were to give me a second key and fob. After waiting months to get the fob in, it has taken them an hour and a half to cut and program it. I was told repeatedly it would only take 20-25 minutes. I give Rich Mortons 2 stars because the staff was friendly throughout and did have a good deal on the car I wanted. read more

They sold me a car with a Dead Battery original one!!! And the back tire done as well so after that the car salesman told me just buy a new battery which cost me 150.00$ and when i told them he said to me they wont cover that!!! he was the best part of the whole ordeal with the dealer he was honest and im sorry that he has to work in a place that is not honest to there potential customers. they also kept my car there for a full week without any effort on there part to fix the problem and when they finally changed all the tires they charged me for all of them!!! They buy many used cars at auctions buyer beware!!. I should have test drove the car before That was my fault. read more

DO NOT TRUST THIS DEALERSHIP!!!!!! They pulled a BAIT AND SWITCH on me showed me vehicles I was seeking under 15k after paper work I realized they charged me 4000.00 more then what they told me and when I went back the next day I asked and the manger JASON told me "oh we raised the price to give me a better interest rate?? The vehicle was shaking on test drive and they assured they would fix it with a balance because they informed me it just got all new tires! I informed the finance company they changed the price without informing me and they canceled the deal! A week later they call and say the vehicle is ready then its still shaking severely and then they say "oh it only got 2 new tires" so we are gonna put 2 new tires on and they were off brand tires so thats why it was "shaking"! I finally said Im done 2 weeks later after still not having a car! I want my 6k down payment back and my trade in! The REFUSE to give me my $ back and they claim they sold my trade in but havent paid it off and its still in my name and they want me to sign a new contract because the orginal company wont pay them for a shaking vehicle off the lot and Im not doing buisness with such dishonest people and scam artist! They still wont give my money back and I have no car and no ties to that dealership! They lied about everything and when we left tge lot someone was test driving a mini cooper and it broke down lol! This place is a JOKE and is doing some fraudulent stuff! DO NOT BUY FROM THEM TRUST ME! I AM SEEKING AN ATTORNEY AND THE BETTER BUSINESS BUREAU AND THE ATTORNEY GENERAL TO REPORT THEM! I also called the police on them to report trade in stolen since Im still making payments on a trade in that they were suppose to pay off! read more

I have been car shopping lately (mainly via internet and requesting quotes) and since it's 10PM I thought I'd give the 'chat to a sales rep' button a try. The prices they were offering were still $1.5k higher than the quotes I have been offered. "Bret" was there to respond, however, he kept on insisting that I provide my full name over 3 times, even after I have noted that no other dealerships have insisted on getting my full name (perhaps he wanted to also do a background research on me)- and when I said other dealerships have never asked me for my full name on chat, he decided to ask the same thing but with "May I ask for your full name?" --like he didn't get the point. I did a quick online check of their sales department, and there was not a "bret" on the roster. Finally saying no one more time, he then asked what car I was looking at. After telling him the model I was interested in, and responding to his question on when I wanted it by (in the next few weeks) and that I have already talked to dealerships in the vicinity, he promptly ended the session. Very unprofessional and I will not be considering getting my purchase there. read more

Very aggressive sales tactics. If the first salesman doesn't close the deal, they may bring in another salesman to "close the deal." Come prepared to negotiate and be sure to shop around. read more

Rich Morton Mazda is currently running a promotional ad with a contest in which you can win prizes ranging from $100 to $25,000 in cash. The mailer for this ad arrived on Monday 6/27/2016 to advertise "The King of Cars Sell-Off Event", which runs from 6/29/2016 through 7/5/2016. Copies of the front and back page are located at http://mencik.com/images/morton/auto_ad_page1.jpg and http://mencik.com/images/morton/auto_ad_page4.jpg. The ad comes with a game for The King of Cars $25,000 Cash Game. Close ups of the front page rules are located at http://mencik.com/images/morton/auto_ad_rules1.jpg and http://mencik.com/images/morton/auto_ad_rules2.jpg . As you can see, it says "Match 3 in a row to win!", and "3 matching vehicles in a row = You Win!". My game card is located at http://mencik.com/images/morton/auto_ad_winning_ticket.jpg and shows 3 matching symbols in the middle row, which equate to winning $5,000. The fine print from the back page is shown as a close up at http://mencik.com/images/morton/auto_ad_fine_print.jpg . I read and re-read this fine print many times looking for a loophole and could not find one. On Monday evening 6/27/2016 I followed the directions on the ad and called and entered my confirmation. The recording indicated to come in to claim my prize, as well as asking a bunch of marketing questions. Tonight, Wednesday 6/29/2016, I went to the dealership to claim my prize. I was informed that have the match does not mean I win that prize but rather I merely have the chance to win that prize. Since my confirmation number does not match the number they have on display, I did not win. While the fine print says to bring the confirmation code to determine if you have won, no place does it indicate elsewhere that there are matching symbol tickets that are not winners. I was told that instead I would get a scratch-off for the $25,000 prize, which I declined to take, because that is not in the fine print. It also says to see dealer for complete contest rules. I asked for a copy of those and was told that the fine print is the complete contest rules. No place in that fine print does it talk about a consolation prize of a scratch off for non-winners of the $5,000 prize. As far as I am concerned they owe me the $5,000. At the very least, this is fraudulent misleading advertising on their part and shows them to be dishonest. I have no idea why anyone would want to buy a car from a dealer that is this dishonest. read more

Decent sales experience, and so far two decent service experiences (nothing other than routine oil changes/scheduled maintenance). There's nothing out of the ordinary here. It's a car dealer, and they behave like you think a car dealer would. Lounge just renovated; pretty solid. read more

Recently leased 2016 Mazda 6 with Ryan and a sales manager Joe Frantum. I came in super late, but they stayed there with me until almost 11pm working the deal Long after the dealership closed. Never once did they have an attitude they just crunched numbers until I was satisfied and I left that night a happy customer. Not sure why there are such bad reviews on here, but as far as my experience with this dealer, was all great. read more

PLEASE PLEASE PLEASE don't bother buying one of their classic or used or even new!! My father purchased a 1969 GTO from the dealership last month. Many pictures were sent along with many conversations on how perfect was this vehicle. When the vehicle was delivered it wouldn't start and had to be towed to the local mechanic. Timing, transmission issues, and other problems. Morton Mazda said get it fixed. The mechanic said the car was faulty leaving the dealership, but yet an additional car inspection was done no paperwork regarding that. Also if that was done most likely the inspection wasn't done or it was fraud. Once the vehicle was delivered there was some minor paint defects along with interior defects. That wasn't disclosed. My opinion go elsewhere. LIES and more Lies. I wish they were local to my area i would have this conversation in person. read more

I bought a Dodge journey from this place. Buying the vehicle was normal...same as any other dealership. However, the vehicle I bought needed a few things done. David Fields (not sure if that spelling is correct) went above and beyond to make sure everything was right with my vehicle. It was a lot to do over a few weeks but David stayed in contact and made sure I wasn't inconvenienced in any way. I can't recommend David enough. If you go to this Mazda dealership for any work on your vehicle you want to ask for David Fields. read more

If I could give negative stars I would ... We found a car we wanted to buy at this dealership. We live in Los Angeles and were going to have the car shipped. Our salesman Bill asked for a $3,000 deposit to hold the car for 5 days, which we paid, and then sent a check to pay for the car which arrived on the 5th day. We didn't hear anything back from Bill regarding receipt of the check so WE phoned HIM to ask about it - only to find out they had sold the car to someone else. How long were we going to be waiting with nobody phoning us? How can they take a deposit to hold a car and not hold the car? Horrible way to do business. RUN away!!! read more

My first brand new car is my Mazda, which also my pride and joy. Unfortunately, ever since relocating to Maryland I've had a hard time finding a great Mazda Dealership until I walked into Rich Morton Mazda. As I was getting a quote on the service I needed my face must have price shock look, the gentleman who initially greeted me turned out to be the owner, as he listened into the conversation he interjected and offered some of the services to me for no charge. He then provided me with a loaner so I wouldn't have to wait until the weekend to get new brakes. Mr. Johnson totally made my day. read more

buyer beware...we were working with this dealership for two weeks trying to close a car deal, first they advertised the price lower online and then when we arrived at the dealership the price was $1,000 higher. We were upset that they were willing to sell the car at one price and it increased. We left the dealer, where i emailed the dealership expressing my dissatisfaction The GM called us back and was apologetic and wanted to work with us. Over the next few days we had several conversations about price, vehicle operations etc... to ensure everything balanced out. We said we wanted the vehicle and were willing to put the deposit down, we even secured the financing. They wouldn't let us and its difficult to get there being out of state, but Don also assured us he would hold the vehicle for us. I should have known better. This was THE vehicle for my husband but we just had to get everything together before we made the trip to the dealer, we made that abundantly clear to Don. Several times, we would call Don and he would promise to call back and we had to follow up or call him. Don on a few occasions assured us he wanted to ensure our satisfaction given the miscommunication with his sales reps and us and that they wanted us to have the vehicle "his words." We called to let the dealer know we are coming tomorrow only to find out the car sold! There was not even the courtesy of a phone call to let us know after ALL the time we spent. Definitely not a satisfactory experience. We are 32 weeks pregnant, needed this vehicle as our second vehicle (because we only have one vehicle at the moment that can fit a car seat) and thought we could trust the word of the General Manager. I guess I was naive to think that this dealer was actually working in our favor, i should have been more cautious. In addition, my dad has purchased three other cars from here which seemed to make a difference from the first call i made with the GM and gradually declined. The GM said we are out of state, so we arent even going to get you here for service, you are paying cash, so there isn't really any benefit to us in selling you the vehicle, the price we are giving you for this vehicle isn't making me happy. In my opinion, you never know where a sale is going to end up, we may need another vehicle in the future and to limit yourself from a sales perspective isn't great business practice, a one time sale could end up being a great thing or i could refer people being that i was raised in Millersville. The GM kept saying that he was trying to work with us and wanted this to be a satisfactory experience. I am in disbelief and at a loss for how this was handled ...you will find other complaints on BBB, so buyer beware...https://www.bbb.org/us/md/pasadena/profile/new-car-dealers/rich-mortons-glen-burnie-lincoln-mercury-inc-0011-12010221 read more

This place is terrible I bought a 08 jeep from them each time I took it in for service there has been a problem they could not fix huge sign says we work on all makes don't believe that!! read more

It's funny that this place has such bad reviews on Yelp, but such good reviews everywhere else. I came in with a TrueCar quote through Tower Federal Credit Union which made everything much simpler. My last car-buying experience lasted about nine hours, most of which was spent haggling over price. At Rich Morton Mazda, my fiance and I walked into the dealership at about 9:15-9:30, test drove the car, filled out all of the paperwork, got in contact with the insurance agency, and then were able to leave for lunch around 11:15 while the car was being detailed (included in the price). At noon, we picked up the car and left. There was no arguing over price--once we were back from the test drive, we were provided a cost breakdown, which included the TrueCar price and the TFCU member discount. The dealer fees here are high, I won't sugar coat it. But with all of the taxes and fees the car still came in under my budget. It definitely helps to have a certain car in mind when you come here, and to call ahead to the dealership. I called and spoke with Bill Readling and told him when we'd be coming in, so when we arrived the next morning, he was there waiting for us. I will also admit that a large part of what probably made this process so easy was that I didn't finance the car. I couldn't tell you how the dealership handles that process. read more

We were first attracted to Rich Morton based upon vast inventory shown on the internet for a CX-5 Touring AWD. From the first handshake with Ryan Wiegand we knew we had made the right choice in a dealership. Ryan went above and beyond to ensure ALL!! our requests were met and that we were 110% satisfied. Between Rich Morton Mazda and Ryan Wiegand there isn't anyone else we would consider to purchase any vehicle from. Thank you for your excellence!! read more

I would give this place 0 stars if I could, I don't understand how they are still in business. Every experience I've had has been horrible from being lied to when I 1st purchased the car: sale price was higher than internet price bc disgruntled employee hacked their system. To checkups which showed all Systems green for months then suddenly red, no yellow or orange warnings. When I asked how that could be I was told the employee that I had previously interacted with had been fired so those green items should have been red prob for some time. Now I'm being told they don't give out loaners as part of service agreements. I remember this being part of my contract and when I asked them to look it up, it was... another lie! For your sake and sanity STAY AWAY. A car is a big purchase make it with someone you can trust! read more

Bought a 2017 Ford Raptor from this dealership, truck was thousands over internet price. Bought the truck on a Tuesday afternoon, they told me the truck was not able to take home that night after the truck was already purchased. The next day the truck was available for pick up, picked up the truck to the back driver side wheel wobbling and the navigation screen completely not working. Ended up not receiving the truck until 11 days after purchased ( wheel wobbling was never fixed), the dealership wouldn't even give me a full tank of gas for the troubles. Seems to me like they buy at auction and do not check over the vehicles. I spent over 60k for this kind of trouble, I'd buy at your own risk and wouldn't advise purchasing anything from this dealership. read more

Shan Marfani was awesome! He was attentive to me and my fiancé, helped me solidify my decision to getting a Mazda CX-5, and made the process quick! I really appreciate Shan and Neal for taking such good care of me and helping me get into the car of my dreams. This is the second vehicle I've purchased through Rich Morton and I will keep coming back. I also use the service department for my free oil changes and service check ups. Sometimes you have to wait a bit but their sky lounge waiting area is very comfortable and they always check in with you and update you about the status of your car. I highly recommend this dealership. read more

I received a cash game card in the mail from this dealer. Of course it said that I won cash but I had to go to the dealership to claim it. I looked this game up online and it is a known scam. If a dealership resorts to this kind of cheating to get you in the door imagine what they will do when it comes to selling the car. read more

I've thought long and hard about this review. I didn't want to just jump on here and yelp and everywhere else bashing these people without giving them a chance to make things right. They failed at any attempt to make things right. What I wanted was not something that was out outrageous. I was promised a few things when I bought my car from them, and after I left I was basically ignored and lied to. There are 2 people involved in from this dealership that are complete scum(the General Manager (Neal) and my salesman (Todd McIntyre). Given that I work for a dealership in Virginia, I know how things should work and I know what true customer service means and how people should be treated. These people are what give all car sales people a bad name. Here's my story and every word of it is true: I bought a used car from these people back in July of 2014. This was my dream car. I'd searched everywhere for this car and they happened to have one that I could afford. When I drove all the way up there to have a look at it, I was told that EVERYTHING worked EXCEPT one of the gauges. Not a big deal to me. I can handle one gauge not working. Upon taking delivery of the car, on my way home I noticed that the fuel gauge wasn't moving, the radio didn't work, the temperature gauge wasn't working, the speedometer gauge wasn't working, the car shook like crazy at highway speeds and it was leaking water through the T-tops. And when I got home and tried to put on the car cover he included for me, it didn't even fit my car. Needless to say, I wasn't pleased. But I wanted to give the dealership an opportunity to make things right. I called Neal the next day and let him know what was going on. At first, he seemed concerned and was willing to fix the things that were broken. After getting multiple estimates for the fixes, I called Neal back. He didn't answer. So I left him a voicemail. Over 12 Voicemails I left him before I got fed up and called a different manager. I was able to get Neal's cell phone number from another manager. I called and texted Neal and got a response of "I'm not at work for the next couple days, please give me a call on Monday to have this sorted out." I didn't care for that response so I called the dealership back that same day and guess who was standing next to the manager when I called...NEAL! He was there at work and refused to talk to me about any of this. He was dodging my calls for weeks. After all was said and done with them, I all but gave up on getting anything fixed. The only thing I wanted at this point was the paperwork that went along with my car(restoration paperwork receipts for my insurance company). My insurance company wouldn't insure me for the full amount without these receipts. This is ALL that I needed at this point. Just give me my paperwork and I'll go away and I won't blast you on Facebook, dealerrater.com, yelp, etc. THEY WOULDNT EVEN DO THAT!!! THEY WOULDN'T ANSWER ANY OF MY CALLS OR ANYTHING!!! Yes...a lot of these issues with my car are because my car is a 1979 Trans Am. Yes, there are bound to be issues with an older car. But when the car is listed as fully restored with documentation to prove it, I'd expect the car to be pretty close to perfect...especially if the price is in the mid 20K range. I was lied to over and over again by these people. They made ZERO effort to help me. I'm a disabled Veteran of the Iraq war. This is how these people treat veterans!!!! I will never do business with them again and I hope you don't either. If you're really looking for a new Mazda, there are plenty of other places to buy one for the same price that they offer. If they have a used car that you're wanting, try ANY other website before settling with these people because you never know what they're hiding from you. You may also see me standing out front of their dealership with a sign in my hand in the future. I will NOT allow ANY active duty or prior military member to buy a car from them if I can help it. I've printed out multiple flyers and posted them on nearly every military base in Northern VA and MD. I'm not crazy. I'm not unrealistic. I'm just irritated and I refuse to let them get away with robbing people if I can help it at all. Ordinarily there are steps to resolve issues with a dealership in Maryland. Such as the Maryland dealer board. THESE PEOPLE ARENT EVEN MEMBERS OF THE DEALER BOARD! Check out their reviews on Dealerrater.com as well...they're scum bags. Buckle up boys, I'll be in front of your dealership every day that I've got off to warn people on how you treat your vets. You've been warned and now it's time to reap what you've sewn. read more

Getting ready to purchase another vehicle - not from Rich Morton's based on our experience with them. This will be the second car we have bought since Feb. 2014. Had they not been so unscrupulous, we certainly would have given them our loyalty and return business. The responsibility for our contempt lies squarely on the shoulders of their General Manager - Neal (see the review below by Noah). We purchased a used BMW M3 from Rich Morton Mazda in mid-February of 2014. After several attempts to address a recurring "check engine light" we were very concerned that there may be a significant engine problem which had not been correctly diagnosed. We were assured by the service manager as we approached the end of the 30-day warranty period that this was a "known" problem to them and we could rest assured that they would stand behind this car. After another attempt to correct the problem shortly after the 30 day warranty expired, we took the car to BMW of Annapolis. What was diagnosed very quickly was a $4,500 Vanos repair. Rich Mortons refused to repair the car. We were told by the General Manager that we were a bunch of "whiners" and that they were not going to fix the car because the warranty was no longer in place. BUYER BEWARE read more

They played price games when I got interested in buying a car and gladly I have finally given up on buying a car from them. Because of their false statements I went and got a loan from my credit union. The management was not ready to keep their word the next day regarding the price of the car. They will just waste your time, it's better you look else where for a car. read more

I was brought in with some decent sounding deals but mostly because of a "peel and win" flyer they sent out. The flyer had a clear explanation of a 5000 dollar prize for the card but within a minute of arriving a salesman clarified that there was no cash prize for the card and he instead tried to lure me in for a timeshare pitch. When asked why they had sent out a misleading flyer the salesman became defensive and angry. I assume he had that same conversation many times already since those flyers went out. Two stars for cautiously good sounding deals but big marks against for shady advertising practices and hostility when called out on it. Will not be visiting again. read more

I got the flyer in the mail as well. I went to collect my prize. Of course I did not win, even though according to the flyer I should have. I have already made a complaint with the attorney general's office for their unfair and deceptive trade practices. Do not support such a place that is so dishonest in their advertising. read more

Stay away from Rich Morton! They misdiagnosed the faulty all wheel drive in our CX9 causing the transmission to break. They admitted their misdiagnosis, and the AWD failing, caused the transmission to break but refused to fix it at no cost. They are not BBB accredited. Mazda USA (also not BBB accredited) and their customer experience reps are just as bad, telling us for a month that they were reviewing the situation and they would be there to advocate on our behalf. At the end of the 30 days, they said Mazda corporate would not assist and would instead charge us $900 to reassemble our broken vehicle. Mazda USA will not release the email addresses/contact info of executives: Tim Manning, Masahiro Moro, etc. so that you can take your complaint beyond the countless customer experience reps. Had to click 1 star to post this review. No stars is not an option. read more

BUYER BEWARE. Rich Morton Mazda Dealership is a group of incredibly dishonest folks who are advertising "online prices" that are actually lower than what they will sell them for just to get you in the door. After reaching a handshake agreement on a total price for a new car, the manager came over and told me that the price would now be over $1,000 higher that what had been agreed. The price advertised was not applicable to me since I'm not military, and don't currently own a Mazda. This is false advertising...the online price said nothing about this "loophole". They could have simply made this right and admitted to their mistake, but insisted that I pay the extra $1,000 anyway. Trust me when I say you're better off buying elsewhere. read more

Rich Morton Mazda was very interesting. They had a antique car department, with lots of interesting cars. Very high end classic cars. I was invited by a sales event promotion, and an sure glad I went. Thanks Mark for helping me and showing me around. read more