I recently purchased a vehicle from Koons Annapolis Toyota & I had a great experience! Mikey…read more(Michael Harris) was exceptionally responsive to my online inquiry (which I submitted late at night expecting a response in the morning), instead Mikey was texting and emailing me specs immediately, well after what I assume are his normal business hours. I scheduled a meeting for the next morning & he accommodated me. Mikey was warm, knowledgeable & handled the sale seamlessly between myself and the other associates, including Scott who handled the legal paperwork. Scott was also very friendly and helpful with all of my questions. It was a pleasure working with all of the staff at Koons Annapolis Toyota. And of course, I love my new car!

Koons Toyota of Annapolis are well knowm SCAMMERS with their service department claiming things…read moreneed to be fixed that don't actually need to be fixed. Can't get a hold of the general manager. When I called, your customer service person, Barbara Perez contacted your service department. I asked for a refund for your services and let them know about the state police, claiming my sub frame passed inspection, along with other things they that said failed and needed to be replaced. The police said he couldn't find anything wrong with my car. He inspected the old tires too and said they did not need to be changed. Now I also have on paper that my break pads were still good too. Your service department tried to claim i needed over $6000 in repairs and my visit to Koons Toyota costed a little over $1000. Barbara Perez with customer service was rude and unapologetic. She claims "But you authorized the tire change." I told her "Yes, because your service department claimed they needed to be changed but when the police inspected them, he said they were fine." Barbara Perez then said your service department inspected the tires better than the police did. That isn't true.

I took my Element in for a recall on the passenger side, air-bag infiltrator. I was worried about…read morewhether they would have the parts, and how long it would take. I read on the Honda website that it would take about an hour. I scheduled an appointment for 6:30am. I arrived at 6:20am. Chip set me up and asked me to drive my car into the garage. Once I did, another gentleman got my mileage and keys. Chip asked if I was going to wait, and I said, "Yes". I sat in the waiting room, which is comfortable, and has a good WiFi connection. At 7:05am, Chip told me that the car was ready. All done in considerably less than one hour. Simple and straight forward. I saw some negative Yelp reviews, but nothing but a positive experience for me.

I wish I had done my due diligence and read the reviews before I made the trip to this dealership…read more They were one of the few dealers that had a particular car I was looking for. My friend and I arrived and started viewing some of the cars. Marcus came out and greeted us and provided information. My friend talked with Marcus and we ended up going for a test drive. Marcus provided excellent customer service but unfortunately did not trump the disrespect and rude behavior we experienced from the manager Steve. We made it clear to Marcus that if we could negotiate a deal in my budget we would leave with the car that evening. He went over to talk to a manager and Steve came back with paperwork for financing instead of leasing. When we clarified that we were interested in leasing options Steve became annoyed and rude and abruptly left as if we were inconveniencing him. He returned with the correct paperwork and we attempted to try and negotiate the price. Steve was rude, unprofessional and cut us off. I could tell Marcus was embarrassed by the manager's behavior. My friend and I immediately got up, thanked Marcus and shook his hand and walked out. I ended up finding a great deal from another dealer. I will NEVER give my business to this dealership and recommend others stay away as well.

My macan S 2020 had 50k mile service done in time and to my satisfaction, breaks were needed but at…read morethe same time suggested only one axle so it is appreciated not just to push to do all at the same time. Was offered variety of Loaners to choose from that is also a plus.

Just a quick shout out about an establishment which I have never visited, but absolutely will…read morebecause of their Brand Ambassador (and evident resident Sales Genuis) for Porsche of Annapolis. It feels like a hundred years ago I was tracking a used Porsche Cayenne & in parallel a used Porsche Macan 6 cylinder. One of my leads online led me to Porsche Annapolis which ended up not happening (my side not theirs). Mr. Mark Madden never forgot me or my inquiry. Faithfully for months he has called politely to my home and left me extremely professional & helpful voice mails if he feels he has something on-site I would be interested in. I'm never there to answer since I'm a standard DMV workaholic, but I always smile when he does. Superstar performance, knowledge, energy & enthusiasm for what he does. One of a kind. When I am in a different position I will absolutely be buying from Mr. Madden. Thank you Sir, and thank you Porsche of Annapolis for letting him have the ability he does to access the world on your behalf!

Mia Castle is beyond amazing. She came up to us as soon as we entered the dealership. She answered…read moreall questions and was very patient with us. We had somewhat of an idea of what we wanted, however I stumbled across my dream car and coincidentally, she was the one who custom ordered it for a previous client who went with another option. It was perfect! We got most of the paperwork done and came back to finish the purchase today. She had the car ready with a red bow. She even showed me all the features in the car and helped me set everything up before we left. Definitely couldn't have been more thankful for Mia's hospitality and as well as everyone else who helped assist us with the purchase. This is the best MB dealership we have been to in the DMV.

I have never received a single call or message from Mercedes Benz as a follow-up to their response…read more My suggestion remains, take your business to MB of Silver Spring. I purchased a MB GLE 450E from them and couldn't be happier with my purchase or the service I received. As an aside, because of the great service I received, the vehicle I went in inquiring about wasn't even the vehicle I purchased. So, had MB of Annapolis been remotely professional, I may have been willing to consider other vehicles, but they proved not to be from management down.

I've bought three cars here. The cars are great! The sales people and finance people are great…read more The service department is awful. It literally takes all day to get an oil change. Minor repairs cost thousands of dollars. One honest service person suggested I go elsewhere for a repair because (a) it's cheaper and (b) the part was on back order anyway. After my service plan expired I went to Jiffy Lube. When they went to rotate the tires, they found that the Annapolis Subaru people cross threaded a lug nut. If I had gotten a flat tire, I wouldn't have been able to change the tire. Since this was a Wilderness Forester I use for overlanding, I could have been stranded in the backcountry. Plus it was expensive to repair. DON'T GET A SERVICE PLAN AND DON'T USE THE ANNAPOLIS SUBARU SERVICE DEPARTMENT.

I had scheduled an oil change and tire rotation at 10:30. 3 hours later we finally were paying…read morejust over $200.

If you want to go to a transparent dealership, Fitzgerald is the place to go. I had such an amazing…read moreexperience at this dealership--I honestly can't recommend them enough. After a terrible experience at Heritage in Bel Air where I was insulted and dealt with shady car salesmen, I was pretty on edge going into this process, but this team completely changed everything for me. MJ took care of me and ensured I had everything needed, he was very knowledgeable about the car and walked me through its features. Carley really helped solidify the deal, making everything feel fair, transparent, and straightforward. And Alex in finance made the final steps incredibly smooth--no surprises, no stress, just clear and efficient. This was hands down the easiest, most stress-free car buying experience I've ever had. The whole team was professional, honest, and actually enjoyable to work with (which says a lot when it comes to buying a car!). You can tell when you walk into a dealership the integrity of its staff and this place definitely values transparency and integrity! If you're debating where to go--skip the hassle of finding a good dealership and go here. You'll be in great hands

My experience with the service department this week did not go well. I began making calls for a 30K…read moreservice on my Miata beginning Monday around 10:00 a.m. The telephone tree seemed to be broken, because I had to punch the "2" key for service three different times before a human finally answered. I was immediately put on hold for 8.5 minutes then was disconnected. I called right back and went through the faulty telephone tree as before. This time instead of speaking to a person I was asked if I wanted a call back. I did. Two hours later, not having heard from the service department, I made another call. This again wound up with my being offered a call back. I again agreed and again received no call within a reasonable amount of time. A fourth call finally got me through to a service writer. An appointment was made for two days later at 8:15 a.m. I was told that the work would take 1.5-2.0 hours, so I elected to wait at the dealership for repairs. When I arrived for the appointment, I was told the wait would be a minimum of 3.5 hours. I called my wife to pick me up, disrupting both of our morning expectations. There's no excuse for that kind of stupidity. This service department doesn't appear to know what they're doing. When I finally retrieved the car, the bill was 150% more than what I was expecting. If I can find another Mazda dealer in the area, I doubt I'll be returning to Fitzgerald.

Jan 2025: I have purchased several MDXs from Criswell and…read moreall purchases were done professionally. YMMV. I use Criswell exclusively to service my 3 MDXs (yes, I have a fleet!) and have been pleased with the service that I have received. To give you an idea, I've been going to them since 2005 - that's 20 years! IMHO, you get what you pay for so if you want rock bottom prices go to a 3rd party repair shop. If you want OEM parts and trained mechanics, go to Criswell. And, shout out to the parts department. Helpful, knowledgeable, and patient. Aug 2025: Check-in Criswell Acura continues impress. Service is 'firing on all cylinders' so to speak. My primary point on contact is service (vs sales) and I must say they LISTEN to you and have patience, not just with me, but with other customers as well.

I took my RDX in for a battery replacement. No problem with the actual service for the battery and…read moreKellie, who set up my appointment and kept me updated, was good. I was annoyed with the free car wash that was promised (one of the salesman's selling points) every time you bring your car in for service. I have never seen a more half-ass wash in my life. Also, I took my vehicle in for a recall service last August and they didn't even bother to wash it. I was going to let it go and just take my business elsewhere. My wife didn't let it go and asked that a manager give her a call. Apparently the manager is waaaay too busy or he/she doesn't give a damn. A week has passed and we still haven't received a call from the manager. It's only a car wash, but it was promised and I hold businesses to their promises. If they let simple things slip, how will they handle bigger issues? I guess I'll never know because they've lost my business. I've bought a TL, a TSX and an RDX from Criswell - guess I'm not an important enough customer.

I purchased two vehicles from Criswell. Purchasing was a great experience and I thoroughly enjoy…read moredriving both vehicles. Service is horrible. Communication is extremely difficult and almost non-existent. A Service Representatives initial analysis involved possible water damage. Thus, I contacted my insurance representative who told me he would contact Audi representative directly. Three months later after being required to purchase a new battery over $700 to inspect the possible water damage, and continuous phone calls and messages I received a text message informing me I would be charged $75 a day for storage. I responded "when was I going to be notified my car was fixed and ready for pickup." It was then I was told the order would be placed for the repairs. I was notified again via text my car was fixed and ready for pickup. I picked my car up the next day. I received a phone message from the Service Manager John(?) referencing my survey and stating, "Because you have not had a good experience with Audi Criswell you will not be returning here to have your car serviced and you can find someone you are happy with." Unbelievable, I've had my 2017 serviced for all maintenance for nine years and my new Audi has less than 36,000 miles. I was told by the Service scheduler I was due for a system update (?) and it would take up to six hours and a loaner could be provided via speaking with Marvin(?). I called Marvin three times, left messages everything over six days and never received any return phone call or.response. When I spoke to John(?) Service manager he stated I would not be receiving a loaner for that service or any other service ever." He then continued in stating, "you left your car here for three months because you needed a place to store it." Needless to say, I was a bit more discombobulated. I am still scratching my head ilon how to proceed. He would not give me the information on how to escalate this matter. Does the owner know how he's being represented? Or does Audi International know how they are being poorly represented. Someone who has information on how to escalate this please let me know.

As usual, I had received excellent service. Jerry was my service person and was very nice and…read morepolite. I used to go to another location and had to go back several times to get something repaired. Not until I came here was the issue resolved. Thanks again for your service.

Mr. Mosby -- As the Service Manager for Koon's Ford Annapolis, and from a career customer service…read moremanager, Jim Warren and I want to let you know how much enjoyed dealing with Mike Treas this week in coordinating the service on our 2012 Ford Escape. The Technician, too, did an awesome job! We bought the car from Bortnick Ford, in Upper Marlboro, new, in 2012. That dealership did us well. Then, the dealership became Upper Marlboro Ford. A, totally, different animal, for sure. And, the Service Writer is miserable to deal with, at best. Thankfully, we have, now, found Koon's Ford of Annapolis. The service experience has reaffirmed our confidence in Ford! Our thanks for Mike and the Technician, as well. We will be return customers!

ZERO STARS BEWARE of this service department. They are…read moredishonest. I took my car in for a check engine light and recall work. The check engine light was for an emissions issue. They told me my transmission plugs are bad and need to be replaced for a total of $571.26. I declined and took my car to a TRUSTED repair shop and my transmission is COMPLETELY FINE. I've called the service department a few times to discuss the issue and they won't call me back.... I wonder why? The Maryland Attorney General has been contacted about this.

Rick, Jeff, Destiny, What, real people?! Not portals and pages of time-wasting busy work that all…read moregets repeated once in office?! Yeah, we all know the drill! Chesapeake Import is the best! They answer the phone, answer your questions directly and honestly and do really good work! It's worth the price! You know you're getting what you NEED done and it's done right. Can't say that for most car places! Marla S.

I was quoted $461 for a four wheel alignment on a Mercedes SUV. WHAT??!!!…read more Never in my life have I ever paid that much for an alignment for any vehicle. And I've owned numerous high-end vehicles. To put this into perspective, Mercedes stealerships typically charge $220 and that's obviously still high, but to be expected for a dealership. This local independent shop wants to charge more than double Mercedes? I was hoping to find a highly rated independent shop to handle the less critical needs of my 3 Mercedes. Sadly, quoting me more than double the cost over dealership costs for an alignment is outrageous.