The ability to be serviced without an appointment always makes this a preferred location for me. The staff is welcoming and does not pressure you into anything. I would have given a 5 star but we there was a mixup with my paperwork and I waited a little longer than expected but my service provider was very apologetic and professional about the issue. read more

I took my 2016 Hyundai in for regular maintenance getting ready for the winter. All fluid changes ect. Apprx 3 weeks later we started feeling the car "kick" every time we put it in drive gear. It seemed to get worse. My husband called explained the problem and set up an appointment for them to look at it. A few days after that, the car wouldn't go into gear at all. After towing the car to Pohanka, Keith was assigned our customer care advocate. He listened, explained the procedure & told me I'd get my diagnosistic fee back if it determined that the service previously received was at fault. They not only returned the fee, but also replaced the transmission with a brand new & absorbed 95% of the cost.. my total out of pocket was practically nothing. Keith, you and your team are awesome!! I love my 10 year old still looking "brand new," & now driving even better car. Pohanka, you have me for life as a customer. Especially if I decided to buy another car. I highly recommend Pohanka, Keith Crawford & his team!!! read more

AN AWESOME CAR-BUYING EXPERIENCE! I couldn't let the day go by without giving a special shout-out to Manager Michael Phillips, Finance Manager Dee Omi, and Sales Associate Zahiyan Brayant! These three gentlemen helped me successfully purchase my 2026 Hyundai Santa Cruz pickup truck, and I couldn't be happier with my decision! I had been eyeing this vehicle for several months before finally deciding to go for it, and I'm so glad I did! From start to finish, the entire process went smoothly. They treated me like a valued customer, answered my questions, and demonstrated impressive knowledge of their products. Their professionalism, teamwork, and outstanding customer service truly made the experience a pleasure. If you're in the market for a Hyundai, I highly recommend seeking out these gentlemen to help make your buying experience just as enjoyable as mine! Michael, Dee, and Zahiyan, thank you again for making this such a great experience. You gentlemen knocked it out of the park! Well done! Now, excuse me while I enjoy my new 2026 Hyundai Santa Cruz! read more

The best way to improve this location is to get rid of the parts and services department and just let this be a dealership to buy cars. There is a culture of dishonesty at this location in the back and no matter how much you remodel the building, the negativity will never go away. The service employees are dishonest, deceptive, dishonorable, and some are thieves. I have had them damage things multiple times and blame me for it when what was damaged wasn't before it was in their possession and one time a service employee stole money out of my car. You can buy a car if you want to but NEVER...EVER use the service department. They cannot be trusted at all and I believe the people inside the office of the service department knows the mechanics and service workers cannot not be trusted because anytime you call them out, those people inside get real quiet and start walking around to avoid being around the confrontation. read more

My original review somehow fell off, so I'm reposting to ensure others can see it. Also, noting that I tried to call the General Manager who asked me to call him in response to my reply, but the number just connects you to the main Pohanka Hyundai switchboard. There's no option to speak with the GM. Beware! Keith was kind and personable, but I left feeling disappointed and taken advantage of. I came in for a brake issue and paid over $1,051 for brake pads, rotor work, and an oil change on a 2016 Tucson -- with $697 in labor alone, higher than what friends pay at BMW dealerships. My invoice describes rear rotor replacement but no rotor part number appears anywhere on my paperwork, leaving me uncertain whether that work was actually performed. I was also steered toward starting a warranty claim process that I'm likely ineligible for as a second owner -- something that should have been disclosed before I went down that path. I trusted my Hyundai dealer to treat me fairly. Instead I felt upsold at every turn and unclear about what I actually paid for. I won't be back. read more

Pohanka Hyundai - This was my bill - Car Dealers Near Me - Capitol Heights, Maryland

The service department charged me for services never rendered. I attached the invoice showing they charged me for a tire rotation on the 1st page and on the 2nd page said they could not look at my tires because they didn't have the wheel lock. If they didn't have the wheel lock how did they do the tire rotation? Did they actually do any of the services I was charged for??.. Other highlights: * Andrea, service advisor, incredibly rude from the first interaction * no communication. Car was in the shop for over a week and I could not get an update. * Keith, service advisor who answered the phone informed me that even if you have an appointment, I did, they have 72 hours for diagnostics. Ok, that should be something they tell you. *left multiple messages for service mgr Mike, no return call In summary, communication is key to customer service. THERE WAS NONE. The frustration level as a customer increases every day when you have no idea what is going on with your only mode of transportation.The service department charged me for services never rendered. I attached the invoice showing they charged me for a tire rotation on the 1st page and on the 2nd page said they could not look at my tires because they didn't have the wheel lock. If they didn't have the wheel lock how did they do the tire rotation? Did they actually do any of the services I was charged for??.. Other highlights: * Andrea, service advisor, incredibly rude from the first interaction * no communication. Car was in the shop for over a week and I could not get an update. * Keith, service advisor who answered the phone informed me that even if you have an appointment, I did, they have 72 hours for diagnostics. Ok, that should be something they tell you. *left multiple messages for service mgr Mike, no return call In summary, communication is key to customer service. THERE WAS NONE. The frustration level as a customer increases every day when you have no idea what is going on with your only mode of transportation. read more

I had an awesome salesman when I purchased my vehicle several years ago and I continue to take my vehicle to their Service Department which is great!!! read more

Trash now my engine light back on after they supposedly fixed it $700 later back in July! Trash trash trash! I will be contacting my bank again with this as I will get my money back! Theft of services for sure! read more

Pohanka Hyundai - 12/28/2025...yeah thought ya'll fixed it! - Car Dealers Near Me - Capitol Heights, Maryland

You can't even get through to talk to anyone it's been 2 days of me trying to get a hold off someone

Rommell was efficient and awesome at getting me the car I desired. I am so appreciative of his efforts. I am more than pleased with my purchase. Worked most details over the phone and email. My visit to sign and drive was painless. Id send my people Rommell at Pohanka Hyundai Ritchie Station. read more

Pohanka Hyundai - Car Dealers Near Me - Capitol Heights, Maryland

My most recent experience at the service department at Pohanka Hyundai was pleasing and satisfying. I left my car off the night before. i received a call the following morning to tell me of additional services that was suggested. I knew it was time for this, so I gave authorization. The car was ready when promised and Mr. William Bishop, our service adviser, was very helpful and professional. Great management leads to good servic. Thank so much Team. Bob & Linda Gaines read more

Best customer service from service and parts . Respectful and friendly staff. Took great care of me and made me feel welcomed and were very polite and helpful. read more

Customer service and attentive service as well as quick turnaround time for completed work.

Gabriel in sales and the finance manger were awesome. They were very attentive and helpful. I will be back.

Always professional and quick turnaround for car service. Only had one issue from previous (recalls) which finally got completed today since the parts were available. read more

What A Difference... Every recipe has ingredients that are noticeable upon encountering. At Pohanka Hyundai, that noticeable ingredient is Mr. Sean Tolton. Sean takes his calling to Customer Service seriously. He goes the extra mile to ask the questions that will help the customer better understand the situation at hard in order to make the best decision. Mr. Tolton is joy filled, easy going, knowledgeable, relatable, patient, caring, genuine, and professional. I have been blessed to have my car serviced with his assistance for years. There is absolutely no better service provider breathing. If your Hyundai stands in need of service, regardless of where you purchased it, please visit Mr. Sean Tolton and the team at Pohanka Hyundai because they will get you right. read more

I purchased a vehicle from Pohanka Hyundai, Capital Heights on February 14, 2025, and traded in my 2023 Volkswagen ID.4. The bill of sale they issued has incorrect vehicle information -- specifically, the wrong VIN was listed, for a car that is currently owned by my husband and not even in my name. The car I traded in is now registered in VA under the VIN number for the car still in our possession. This isn't a minor typo. Errors like this can cause real problems with registration, title transfer, insurance, and taxes. I flagged it with the dealership immediately and have been trying to get it corrected for over a month. Since then: I've called, emailed, and sent items via UPS a number of times with no resolution. They have not communicated with me, and I am being told nothing. No corrected paperwork has been provided. I have since filed complaints with the MD Investigations Unit, the BBB, the MD Attorney General's Office, the VA Board of Appeals, and Pohanka Hyundai National Consumer Affairs. All of these agencies require at least 30 days to respond. In the meantime, we have a car sitting at home with dead tags that we are paying for and cannot drive, and no one at Pohanka Hyundai is taking responsibility for their own error. If you're considering buying from Pohanka Hyundai, check every detail on your bill of sale before you leave the lot -- and be prepared to fight for basic follow-through if something's wrong. A dealership that can't get a legal document correct, and won't respond when asked to fix it, is not one I'd trust with a purchase this size. I'll update this review if/when it's resolved, but as of now: proceed with caution. read more

I randomly went into Hyundai just to look at their inventory while waiting for an appt with the Kia dealership. I met our salesman, Zahiyan, at the door and he was overly helpful in showing me the latest palisades. I was honestly blown away. I had never thought about owning a Hyundai and after test driving the palisade I knew I had to take it home. Zahiyah and the crew at Hyundai were personable, knowledgeable and truly worked to get me the best deal possible. It takes such a long time to purchase a car, the team made the time less dreadful. I didn't have to compromise on the features that were important to me and my family because of the price. I am a new proud member of the Hyundai family and will recommend this particular dealership to everyone! Thanks a lot Zahiyan! read more

Thank you Will Bishop for your honesty, kindness and professionalism. I truly appreciate you being a up front person in letting me know what is and not needed for my vehicle at the present time. Finding a trustworthy customer service person makes a huge difference, I will definitely continue to bring my vehicle back to him in the future! read more

Another SMOOTH service. Thanks Pohanka for your consistent professionalism and timely service. read more

Pohanka Hyundai - Car Dealers Near Me - Capitol Heights, Maryland

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Quick and prompt service. Job done right the first time. All around great experience. read more

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My experience at Pohanka Hyundai was great. They checker things I didn't expect would be checked at this visit, but Im thankful. Everyone was very knowledgeable and pleasant. Went in at 8:30 out at 12:30. read more

I have two service technicians I normally see. The other one was busy so I went with Sean. He is wonderful as usual. I was in and out in no time. I didn't have an appointment. I did get a late start on getting there. It was not a long wait at all. I will give a 10 and above rating. I feel good knowing that when I walk in, Sean knows my name without even asking. If anything he said how are you and what brings you in today? He explained what was done. I'm satisfie. I'll be back for my next service. read more

I took my vehicle in for service for jerking in reverse, turning hard and ESC light on. Also needed seat trim fixed. None of my issues were addressed. After doing a diagnostic test, they said they found no codes for said issues. They proceeded to install mounts and fix trim. This cost me well over $3000. I picked up vehicle and found same problems still there. Went back and talked to manager and mechanic only to be given a song and dance about what was and wasn't done. I requested service for non repairs but was told all issues were addressed. I have emailed, called and spoke with Service Advisor only to be given the run around. I have been persistent about getting a resolution for this issue. Manager text me saying they would pay for diagnostic test at Jeep to find out what's wrong with car. If they couldn't fix it in first place why take my money and try to convince me otherwise. I'm totally dissatisfied with this company and there unsavory practices and tactics. After all is said and done, I was offered a partial refund. Still doesn't fix my car but that's a start! read more

I brought my car in for routine maintenance and Sean was great he provided top notch from the beginning all the way to the end. I will always come back to get my car service here. read more

Excellent customer service! I went to have my vehicle serviced. Mr. Bishop constantly displayed professionalism during my entire visit. I really appreciated the video that was sent to my phone, showing me they were currently working on my car. Every visit to this location is always pleasant and I feel that they've taken really good care of my car. I would definitely recommend them to anyone! read more

I love the excellent customer service that Pohanka provides and my Service technician is the best.

Pros: Appearance of facility Cleanliness of service center/waiting area Professional appearance of service personnel Greeted as soon as I arrived Addressed respectfully I was kept informed of the status of service My total wait time was a few minutes over 2 hours I appreciated the much needed car wash Area of potential growth: Where things fell short was when I needed to leave in time for another appointment. I saw my car in the parking lot and assumed I would be finished soon. When I asked about how much longer, I was told ~ 15 minutes. While I was waiting I took a personal call on my cellphone and walked outside. The same young man who told me that the hold up on my car was because he needed to take pictures, was on his phone outside at the same time I took my call. Because of this part of my experience, I did not feel valued. Simply wished he had taken care of business first. read more

I want to give a shout out to Jonathan (salesman). He was awesome. when I walked through the door he greeted me and made me feel welcome and I didn't have to search for someone to help me.He took the time to listen to me and pay attention to what I wanted and not what they wanted to sell me. He took the time to explain the vehicles that I was interested in and test drive them.The finance staff was also very accommodating and they paid attention to what I wanted and helped me meet my financial goals. I am very please with this facilty. I would recommend that you use this location if you want to be heard. If they don't have a color - believe me, they will find it. Ask for Jonathan. read more

We purchased a new vehicle & my sales rep was J'ana L. She was very transparent & very helpful. She was a joy to work with it will definitely recommend her to people. read more

I have always been greeted as soon as I arrive. Everyone is always so nice. I am usually updated as to how long the work is going to take. The waiting area and rest rooms are always well maintained. read more

The service was great the sales people were great but the music was too LOUD and you didn't address that. If you're not looking for an overall experience than I understand way it wasn't addressed . read more

Paid $1.3K to "fix" engine light issues, engine light still on and left the dealership with no solution because they couldn't figure out how to resolve it. Service representative was great, however services actually rendered did not resolve my engine light issue, which is still on by the way. No loaner car option after repeatedly keeping the vehicle in a two week span of "diagnostics and figuring out the problem". The least you could do was provide one, especially if you wanted to convince me to upgrade. I would've actually purchased a newer car, had I been taken care of a customer. This leaves me a as a Hyundai customer having to go to another dealership and having to pay to figure out the issue. This location did not go out their way to ensure that I left with a solution, even after paying for services. Highly disappointed but not surprised. I will be upgrading my vehicle at a different location. The time yall spend trying to flirt and look at women, you should be spending it on how to make sure the problem is resolved read more

I have never had a problem with customer service or work on my vehicle I been going there since 2022 .

Excellent customer service! I took my car in for a Hyundai recall and oil change. My Service Advisor, Andrea Haskins, Informed me that Pohanka was currently offering a better deal on the oil change and filter service that would save me more than using the coupon I brought in. Additionally, she Informed me there were a few other recalls that I knew nothing about. She advised me that they would perform a full diagnostic on the vehicle to identify any other issues, and I'm glad they did. The diagnostic revealed the reason why the oil indicator was coming on was a bit more serious than a simple oil change. Ms. Haskins called immediately to let me know what the technician found and get permission to proceed with the repair. Luckily, Pohanka was able to make the repair before it damaged the engine, and complete all of the recalls. Ms. Haskins stayed in touch and kept me informed throughout the repairs. She also made every effort to keep my repair costs reasonable. This was my first visit to Pohanka Hyundai at Capitol Heights and it was very impressive. The video updates on repairs they offer, the excellent customer service, and overall value made this a very pleasant experience! I will definitely return for servicing in the future, and would not hesitate to recommend their service to others. read more

Great customer service, thorough and communicative. I particularly appreciated Soko Massaquoi's professionalism and assistance!

I have always had a good experience with the Service Dept. They look out for me and my vehicle. Even found a mouse nest under my turbo cover and told me how to prevent it. And let's talk about the massage chair! What dealer has massage chairs? I wait for my vehicle to be serviced just so I can sit in it. read more

Wonderful experience. Your management team was outstanding. J'Ana was especially helpful in her concern for me and her commitment to the Pohanka family. read more

Special thanks to Sean Tolton at Pohanka Hyundai , Service Department for exceptional great customer service

Hello, I want to start by saying I enjoyed the Full experience with Pohanka Hyundai in Capital Heights Ritchie Marlboro rd. Russell Croswell was the representative that worked closely with me! I also met Nelson in finance and the finance Manager Greg. I felt each interaction was personable and warm welcoming. I am in the process of building my credit and each one of them worked their magic and I was approved in less than 15 mins. i want to say thank you for keeping me in faith knowing I will be approved. I almost lost it! lol.. I will recommend anyone to this location. I definitely enjoyed the massage and cafe!! thank you everyone! Best experience ever!!! ... read more