Friendly staff and decent vehicles. I bought a truck in January and am makeing payments. So im in a better place in life than before. The finace companies suck but so dose my credit. The truck runs but I have put more money into it than with my 1988 GL and it still needs work, but it os used and high miles. Be educated on you credit and don't over spend. All in all I WOULD buy from them again. read more

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Bad experience! Wow! Called ahead and made sure the vehicle was still in stock. Salesman said yes still in stock. I drive an hour and half and get there around 3. I get there and Ask a gentleman working on a vehicle, he says go ahead enter the gates and park behind the Jeep. I do that. Just after I park, a a big fat lady comes out of the office and says you can't park here. Go head and go outside of the car lot (off the business property) and park on the street. There is no street parking, this company is in a commerical/ industrial area where there is a lot of warehouses. Luckily, I park next to a giant ditch. just after I park my car, a semi comes and asks me to move the car because he needs more space to back up into a loading dock. So I move my car again. Walk back down into the "Red Tag center" and i'm greeted by a salesman who sounds like the same guy who answered the phone earlier. He was a easy going guy but the way he was talking and looking appeared as if he was contemplating suicide. Anyway, It was a long drive for me, I ask him for the bathroom. I enter the bathroom, it smells like Big Foots Anus in the bathroom. The bathroom door does not lock. There are two stalls, one says lady other says man (in same bathroom). Man side doesn't have any toilet paper and stall door doesn't lock. I decide better to hold and pray. Anyway, I get outside the bathroom and I see the car. I approach it. It does not appear to be in same condition as shown in pictures. Things are worn out, plastics are heavily scratched, one or two of side blinkers is broken... And biggest thing - It turns out to be a Manual transmission? Website says "automatic". By the way I saw the ad on craigslist. I load up craigslist ad, it also says automatic. I don't want another manual car. I loved them when I was 15 to 18. Now i'm 28, I just want an automatic. Nothing wrong with a manual, but no one else will be able to drive it in my family. Only me. Salesman shrugs and says oh well. Doesn't offer apology. So I looked at a few other cars .... they have like 3 sadans/sports cars in the entire lot. Rest are just trucks. I already have a new truck. I was looking for a weekend sedan or coupe. Anyway I leave without making a deal. I drove hour and half. By the time I began to head back it was 3:30 or 4. Traffic! It took me 2 and half hours to get back home. Defiantly not worth it. Would not recommend. No customer service, no apology. Car is still labeled as automatic on the website. read more

Short: Hans and his staff are professional and honest. It was an honor doing business with them and I would not hesitate to purchase a vehicle from him again or recommend them as a first stop to family or friends. Their prices are far below the value they offer. Long: I, like most people, regularly read consumer reviews before making a purchase decision or selecting a company to patronize. However, I rarely feel inclined to write a review unless the service was exceptionally good or poor and empirical evidence suggests more people are motivated to write a negative review than positive (perhaps as a final means of retribution). Fortunately, I have the pleasure of writing this positive review for Red Tag Center and their entire staff. I recently purchased a 2007 Ford Explorer and I could not be more please with the purchase experience . The location is certainly not prime, hidden deep in a commercial district with limited parking and less space than idea. However, this bodes well for customers in the form of better pricing. My wife and I test drove 3 vehicles which required the staff to move a handful of vehicles out of the way to get the vehicles out. My wife and I felt bad asking to test drive the different vehicles knowing the orchestration required, however the staff gave no justification for our feelings and expressed nothing but eagerness to ease our concerns. When we settle on the 2007 Explorer we spoke with Hans who was extremely honest and open about the history of the vehicle and his profit margins. He clearly explained the pricing and ,compared to other dealers, we felt the price was more than reasonable for the condition of the vehicle and warranty. UPDATE: Took the vehicle to the shop after noticing a humming noise from the front end. Needed new wheel bearings. I ordered the parts and reached out to Hans to let him know. I spoke to Shaun (Service Manager I think), and he offered to reimburse for the parts and install them for free. I declined the offer of reimbursement since I got the parts cheap enough however it is reassuring to know they stand behind their vehicles. read more

The actual purchasing of the vehicle was okay. The only odd thing that happened was when the owner told us that our salesman had to take a time-out because he was feeling sick because he had partied too much the night before. The part that really got to me was the after-sales events. We had an issue with the registration and plates (we had been told that we could keep the plate from our previous vehicle but were sent new tags). We were told that the woman who takes care of that would call us back the next day to sort it out. She never called. We were having hesitation in the vehicle so we brought it in to our mechanic just to have a look at it. We were told it was transmission-related. We called Red Tag Center back to ask them about it. We were about 7 days after our warranty expired but were hoping for a gesture of good will. We were told that the service manager would call us back. He never did. About a week later I was telling a friend about it. She suggested we try one more time. I left a detailed message for the owner, asking if he would honor the warranty, despite the fact that we were technically past the date. I was told he would contact me. Guess what? I never heard back from him. All in all, I felt like the common courtesy of returning our phone calls was greatly lacking. The only reason we used this dealership in the first place was because they had a lot of trucks/SUV's capable of hauling a camper. Buyer beware. read more

I'm a car guy through and through, and generally hate the idea of buying from a dealership. But, when you decide on what you want and realize it's a somewhat rare combination of vehicle/color/options/model year, you buy the nicest example within your budget. I was looking for a 2003-2006 GMC Yukon Denali, short wheelbase, in Blue-Green Crystal Metallic. A friend and I found two blue Denalis within 10 miles of each other, both at "small time dealerships" in Maryland. The first truck was completely thrashed, and did not reflect the "only 91k miles" listed in the ad. The second truck was located at Red Tag Center. We were nearby and figured it was worth checking out after the first was such a disappointment. I was skeptical as we pulled up - RTC is definitely not a place that spends money on looking flashy. The truck had been freshly-washed and vacuumed, and a lady that was outside moving some vehicles around asked if I wanted to test-drive it. My friend and I took it out and save for a few small issues, it was really in great shape for the age and miles (125k). I sat down and discussed pricing with the owner/manager (not sure which?) who was pretty direct and open about numbers. I appreciated him telling me that the financing he could offer me was only worth discussing if I had really bad credit. So, no thanks, I'll use my own financing. Red Tag Center ended up fixing the few problems with the Denali (needed a new pump for the rear air ride, washer fluid, and a light bulb) and I picked it up a couple days later. I paid $4k under KBB value for it and have been very happy with the truck so far. Turns out it was a one-owner vehicle that spent its life in Falls Church, always serviced at the local GMC dealer. A few things that I felt detracted from my experience with RTC: The process of getting license plates was ridiculous. RTC submitted my info to the Virginia DMV, the DMV sent *them* the plates, and RTC mailed them to me. RTC did not send my information to the DMV for several weeks, so this process took quite some time. I was not told that I had to take the vehicle for an emissions inspection upon my purchase, so the plates I did get from the DMV only had one month's registration on them. I had to then get the emissions test performed, fax the proof to RTC, and have RTC send along to the DMV. I don't see why the dealership had to be involved as a middle-man in getting plates. It's more a complaint on the DMV's processes than anything else, but it was frustrating. Melissa at Red Tag Center was generally friendly but I would have really appreciated more communication as far as "we've sent your stuff to the DMV" and so on. It was a communication black hole unless I called and nagged. Also - the Denali developed a pretty substantial power steering leak, alongside a shimmy in the front end. No big deal, I'll get it fixed, it's a 9-year-old truck. Not Red Tag Center's fault. However, when I called to ask what work they had done right before I bought the truck (for the sake of narrowing down my diagnosis), the manager said they didn't keep records of their work and he couldn't help me. Seriously, guys? How do you not know what you do to each vehicle? I'd have to think this information is kept for the sake of bookkeeping, realizing profit vs. loss on each vehicle, and so on. Thankfully, the mechanic had a vague recollection of what he had done and helped me out. If I were looking for another car or truck and Red Tag Center had what I wanted, I wouldn't hesitate to go back and shop there again. The process was generally low-stress and low-hassle. The vehicles on their lot all appeared to be in good condition. Definitely worth checking out at the least. I would hope they could improve the few points made above, but they're running a pretty good business as it is. read more

Scam artists, they have shady mechanic shops give bogus inspections to vehicles with hidden mechanical problems and hope they don't pop up during sale. Not surprised they are out of business. read more

They sold me a truck that shouldn't had passed inspection. I brought the truck in June wasn't able to drive it until August and then it broke down within 2 days It's already past the warrant They wouldn't give my money back or a different truck I saved money for a truck Need it to see my son play football in college Im not able to rent cars to visit my son read more

I had an excellent experience around Christmas of 2018 at the Red Tag Center. I purchased a Toyota 4Runner and have no regrets. The Red Tag Center insured after I bought the car but before I shipped it to my wife in Belize that the car was washed and waxed/detailed and they even put a new battery in it for me when they heard I was shipping it out of country. The old battery was fine, but out of concern for my wife's safety they voluntarily and at the dealer's expense replaced the battery with the goal of ensuring my wife's safety. I could not be happier. The is the second car in two years that I bought from the Red Tag Center. I had previously purchased a Toyota Camry for my sister. The Camry is still running just fine as I am sure it will for many years to come. I will always trust the Red Tag Center for good solid used cars at a fair price. Sincerely, Tim W. read more

I'll try to keep this simple.....I simply had a GREAT experience. I was in search of a truck and decided drive over the river and try the Red Tag Center. I was not in the mood to haggle and I told the owner as such. He immediately offered me a price that I could not refuse. I was out of the dealership within two hours with a truck. I asked about the warranty, and they informed me of one month warranty. After driving the truck for a couple of weeks, I noticed something not just right with power steering. I called and brought the truck back for a checkup. This is where my surprise began. I was treated with the SAME level of RESPECT as I was when I walked in the first time to purchase it. They honored the warranty offered a little time (over one month) and get this, they did not try to give me any run arounds whatsoever. They were simply offered to take the truck to the dealer and get the repairs done. If you are in search of a truck, weather you buy or not, You much visit the Red Tag Center. read more

Horrible customer service! I drove an hour away so I called before I left my house to verify that the truck I was interested in was available for a possible test drive. The employee told me it was in fact available so I drove an hour to get there, paying tolls along the way. When we arrived we were told the truck was in the shop until Monday and they did not have it on site. Had the employee told me that over the phone we would not have wasted a total of 2 hours driving time (there and back) or we would not have had to pay the $8 in tolls. Lazy employees who can't get off their butts to relay accurate information to prospective customers! Take your time and money elsewhere! read more

Most horrible shopping experience ever. The dealer never contacted me, I had to contact them. They didn't seem to want to talk on the phone, so I went in person to check out the van I wanted. They seemed very lazy there. I was told to wait about 20 minutes for my credit approval and after waiting over an hour without anyone talking to me, I finally asked where the lady I was talking to went and was told she had gone to lunch. I left my number and received no call back. I called back two weeks later and they told me I was approved, but they had been too busy to call me. I told them that I still wanted the van and I was to come back in. I went to them the next day, but was told no one was there to help me and I would have to leave my number. I was never called back, so I called back the next day three more times, only to be told that someone had just put a deposit down on the van that I was interested in. After over two weeks, two in house visits and at least 8 times of calling them, they had not once called me. Every point of contact was initiated by me, not once by them. I felt like they didn't even want my business. I gave them an earful and told them that they can keep their business. I will never shop there again. Absolutely pathetic. read more