I had my car repaired in June from an accident and I choice this particular enterprise because the…read moreother one on central ave wasn't to my liking. The first car I received was great until the air in the had a very slow link so I called and explain to them the situation and offered me another car. The customer service was very friendly. It took a while because I had to wait but the conversations were on point. I even had to extend my reservation because my car wasn't ready and didn't have any problems. My one issue is that I had to put $100 downs from out of pocket, but I blame the insurance for that. Would recommend this spot.

This is why people are becoming more misanthropic by the day. My review was going to be about this…read morelocation, but it is now about the company.During my time patronizing this location, I had to switch cars 3 times in 5 weeks! First Car. No windshield wiper fluid, malfunctioning seatbelts, no SXM, but I was charged for it. Second Car. Trash in the back. No windshield wipers! Consistent low tire pressure. Had to have air put in all four tires twice! Third Car. No rear windshield wiper and no fluid in the front. No AC (heat would not turn off) and the WORST smell of cologne ever. I told them about it, and they could not have cared less. I had to drive around with the window rolled down and even when I returned it, that smell was still rampant. They just looked at it and gave it right to the next client. The day I returned it, I spoke with "DJ" and when I gave him a review, he said "I apologize for the inconvenience, since we strive for a 5-star review, is there anything that I can do to make it right?" I asked specifically about a ride to the auto body shop to retrieve my vehicle. I was told no because the maximum miles that they can take me is 10; mine was 11. So, then I said fine, I would appreciate a discount for the inconvenience. "Sure, your bill is $368, but I will knock something off for that." Imagine my shock when I see my card has been charged $500! I called back and the associates want to say that they charged me $12 for a refueling fee. That should not have been because each car was filled to its compacity and I took pictures, just in case. They said that they would remove it; they did not. As I read some of the customer reviews, I see that this is an ongoing issue. I was then told to speak to DJ since he was the person who informed me of such. When I concurred, all of a sudden, he was busy and stated to return my call. No avail. The next day I called to speak to him and when he picked up the phone and realized that I was still there, he would place me on hold again. This was done for 47 minutes! I decided to bypass the incompetence of the location altogether and go to corporate; first with an email that no one responded to and then with a call. First person. After I explained my issue, she said that she would get right on it. "The fact that you had to trade the car in 3 times is enough of an issue for me. This should not happen, and I sincerely apologize... Give me 24 hours and you will be contacted for at least compensation. I gave them 72 hours. Nothing. Second person - After 72 hours "I see the notes and I am going to escalate this even further because we reached out to the manager, and you were supposed to be contact and the fact that no one did is not acceptable. This time I am escalating this to the district manager and telling them that no one reached out. You will hear something back in 24 hours." Imagine how that went. Nothing. It has now been over a week since I spoke with the second person.Third person. Keep in mind that this is the corporate office - customer relations at that! "I am in corporate, and I am the highest you gonna get. They transferred you over to me and ain't tell me nothing, so now I am coming in blind." After explaining the situation for what felt like the fiftieth time, this is what I was told. "I'm gonna be honest with you. If its been escalated, we send the notice to the location and its up to them to decide what to do and since you ain't heard from nobody, then they ain't gonna do anything about it." At that moment, I could no longer argue with anyone anymore. I won't mince words; I hung up on her. The fact that the corporate office comports themselves in such unprofessional ways, of course the individual locations behave in such a manner. There are no repercussions. My power is in my writing. That being said, I will ensure that everyone knows about my experiences. How it is received no longer matters. If I ever need a rental again, I will find Hertz, Dollar, hell I will take a horse and buggy. Never Enterprise. Never again! Update: Don't even bother wasting your time responding to their answers with their response. It's just another gimmick to give you another runaround. You can see at the bottom of my review that that person asked me to reach out so they can hear more about it. All that is is the same chat that they give you. I told this person the same situation because I wanted to give them an opportunity to redeem themselves. I got the same one around and the same story of "I really want to make this right. I'm going to escalate it." Apparently the word escalate means that they're just going to ignore it until you let it go. It took days only for them to tell me the same thing that they told me in the beginning that let me nowhere. Add that to being harassed by employees online. As I stated before, no wonder they feel justified in their actions; the corpo office hold no accountability.

If I could give zero stars I would. This location is awful. I scheduled a pick up this past Friday…read moreat 7:30am, got a call the day before to come at 8am on Friday. When I got there on Friday morning after being drop off by Lyft my friend and I told by the staff there that they didn't have any cars!!! If they were there at 7:30am and knew they didnt have customers return cars. They could have called , informing me that no cars were available due to customers not returning them. DONT USE THIS PLACE!!!

Allow all customers to use whatever payment they want, without being penalized. I won't use…read moreEnterprise just for that reason.

This is for the Lanham location. If I could give a zero I would. The worst experience ever had…read moretrying to get a rental. I've been at the location for the past 2 days trying to get a rental my car insurance had set up. The first day they kept saying that in the system it shows that I was the direct biller not the insurance. It was later found out the they gave my claims rep the wrong number. The next day my claims rep calls me and said she was able to make the reservation to bill them it shouldn't be a problem so I go back to Avis and now they say they don't have any cars available. My husband had to speak to the supervisor because they kept giving me the run around and telling me we can't help you. The supervisor basically told my husband to go with our competitors. They hire some of the most incompetent people to deal with customer service. DONT GO TO THEM.

stay far away from these crooks they are not honest in their business dealings and the cars are…read moretrash and in severe disrepair posing safety concern. the owner/manager is rude and lacks customer service professionalism and soft skills. I was charged over $1000 to rent a 2017 dodge journey for 7days that had front end damage faulty breaks transmission shifting issues bald tires and drinks gas beca it is out of tune. We notified the owner wishing 3 business days of renting and they were supposed to send pictures of another vehicle to switch out for our road trip they never sent the pho so we returned the car a full day early and had to rent elsewhere. we were charged an additional 193$ on the day after we returned the car and got a call asking when we were returning the already returned vehicle! a week later we inquired about the 300$ deposit we made and when we checked the contract they switched the deposit amount from $300 -$200 but did not reduce the total amount due. they charged me extra to use my card but did not have another payment option available they also waited until I asked for my refunded deposit she tells me that I have to wait 30 days. after I gave notice of my intent to sue the owner tried to guilt trip me by saying it was interesting that black people would threaten a struggling small business. showing no interest in the business trying to defraud the hard working customer. bottom line do not do business here they are crooooks that will rip you off

From the owner: Car Purchase &Rental Services Offering Convenient Options…read moreOur Rent-to-Own Program and Vehicle Finance Program is designed to make car ownership easier than ever. Here’s how it works: Pick your car from our eligible rental fleet Make affordable bi-weekly or monthly payments Build toward ownership with every payment No credit? No problem! Whether you need a reliable ride for work, family, or just getting around, now you can drive today and own it sooner than you think.

My service representative Marcus provided excellent customer service and very knowledgeable. He was…read morevery friendly and efficient. He enjoys his job and it shows. He's an asset to Pohanka Honda

I drove up to the service area and see helped right away. My service was done at a reasonable time…read more I always have a good experience at Pohanka Capitol Heights.