I went in there a clueless woman and left out a freaking pro they were extremely helpful to me and…read moreI appreciate it could have been my tight pants either way very friendly and they assisted me with what I needed. Update today July 25,2018 I went there needing assistance and the guy went above and beyond to assist me he's a white guy on his shirt says name Damon but he really was awesome I think he should have a raise or something seriously he went all out and he listened almost as if he cared I really appreciated him today. Great Man

Witnessed unprofessional customer service to another patron while I was in grabbing some items I…read moreneeded. I will consider other Auto Parts stores nearby based off the way the other patron was treated.

My car broke down in the early morning and I found myself at this facility. The Auto Repair…read moreManager, Rachel, was wonderful! She and her team diagnosed my car's problems first thing and took great care of me. Exceptional Customer Service!! Highly recommended!!!

One of my Jeeps started overheating (yea go figure in 100+ weather for the past couple months). My…read moreusual service spot (Cape Auto) was completely slammed, and I'm not about to take any of my Jeeps to Adams (crappy work, suspect they replace things don't need to be replaced, over charge). So that left me with one option, repair it myself. I'm very mechanically inclined, and used to do all my own auto work, but in my older years it's just a bit more difficult to get it done like I used too. Had to replace the radiator fan (after replacing the relays and those weren't the problem). No one had an OEM fit replacement, and Jeep dealer said it would take more than a week (plus I would have to pay upfront $400). Decided to give Napa a try. Sure enough they had an aftermarket, OEM fit, replacement fan in stock.... at their DC location. No worries. They got in the next day. However, they ordered the wrong one for that location, it was a single speed fan, not HD cooling (2 speed). Counter guy was very apologetic, he thought he had requested the HD fan, but had clicked on the standard one. These mistakes happen. Got the fan next day, $150. Less than half what Jeep wanted for a Mopar branded part, which in all likelihood Napa and Mopar brand came off the same assembly line.

Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

Once again Elvin has came to the rescue…read more My car started giving me issues that I thought was odd making a loud squealing noise when a braked. I called over to the dealership and asked for service and none other then Elvin answer the phone. Very polite and listened to my concerns. He ensured me to bring the car right on in and they can tackle the job in no time. So I bring the car on down. He walks outside inspects my car and writes down his needed information. We go back inside and he says he will call me with an answer to my problem and give me a quote on the fix. Pricing was spot on for the quality of work preformed. A day later my car is back no squeaking noise and runs good as new. He advised me of routine maintenance that will be coming with the millage I have and I told him I will be back to get the job done. Kudos to Elvin and his team.

My initial experience with positive , but the rude (white)man in finance Keyvan, made this into the…read moreworse experience ever . He was so unprofessional; chomping on gum during his interface with me. I was in the office to sign documents and get the actual price for the Cashier's Check. I was told I still had to sign a form for a lien. He said it " was part of their training" . I am not sure if this is true and someone chomping on gum with a antagonistic tone is hard to trust. Nevertheless , I signed the form because it had no Lien holder info, nor my SS #. After signing the forms ,I returned with a Cashier's Check about 20 mins later. Not even a thank you, just, Oh" you don't waste any time." Despite having a Black salesperson , I feel that I was prejudged. I'm a Black middle aged woman and I was treated like I was there asking for a favor, or crazy discount. There was no haggle, or objection to the price, so I don't know why I had such a negative and unpleasant encounter. The micro aggression was evident, and his attitude towards me was condescending and rude. I let them know my feelings on the Mazda review and explained that the whole interaction was not good and where they could improve . The salesperson got credit ; 5's , like he wanted. However, I let them know that I felt prejudged, and that they still owe me $40 for the Lien that never existed , but they collected a fee for anyway. To make matters worse, I paid their document fee of $799 , and they still cannot refund my $40. Moreover, it seems they deliberately slow dragged the delivery of my MD Tags. I bought the car 9/15/26, picked it up 9/17/26 , and the Dept MV issued the Registration /Tags some time before 9/25/26. I called on 10/8/26 and was hung up on, the first time. I called back, and Chris let me know I screwed up his BONUS.! He also said that they would refund $40. It is now 10/19/2026, and still no check for $40. It makes no sense , they sent the MD Tags 10/9 by Fedex ,without the $40. I guess they like to play games. I have no issues pressing forward in order to make them responsible for refunding incorrect fees they charge. My regret is not leaving , the moment I saw Keyvan chomping the gum and comporting himself in an unprofessional manner. I only came up to this location because they had the car in the color I wanted. I would never recommend this dealership to anyone.

Dave has been taking care of my cars for 11 years. His mechanics are knowledgeable and…read moreprofessional. All repairs are done in a first-class manner and at a very reasonable price. Over the years this shop has done the following work for my cars: cooling system repair, complete A/C repair, ignition repair, electrical repair, door hinge repair, & complete exhaust system replacement. Additionally, I have purchased new tires from this shop for my Nissan pickup, my 1996 Jeep Cherokee, and my 1996 Jeep Cherokee. Dave and his mechanics are friendly and courteous. He's the best around for quality, first-class , and honest work

Yes, they were very efficient got me in and out the same day and I look forward to working with…read morethem with more repairs whenever they arrive. Thank you so much.

I was having a crappy morning. I then went here to see why my car is doing weird ish. I was told I…read moremight have to pay 3x for different diagnostics. I left my car. Took the ugly equinox and went about my way. I came back. Was told that it was my tires and my breaks and ROTORS *cries* that were causing me issues. I only paid for one diagnostic and since I know a mechanic I was able to get the parts wholesale. Still expensive but at about 1/4 of the price. Nobody judged me as they do In many benz dealerships. Nobody had a stick up their bum. They were all extremely helpful and sweet and I really and truly appreciated their lack of pretentiousness. Their customer service was beyond standard ( this goes for the guys that drove my car away from and back to me as well). I love the diversity. If you have money to spend on your car,do so here. They deserve your business. Don't go to the one in Catonsville. Just..do not. 3 months later and I have the same problem just so i could go to these wonderful people to tell me what it really was! Ugh!

I have been told that I had 2 major issues over the last 7 years…read more One was an unknown camera, Mercedes service wanted $12,000 to replace. No idea what it did, but I never replaced it. Then last week, I had oil on my wiring harness. The fix was $28,000. I said no and took it to a friendly gas station. They fixed it for $500. The Service people keep asking me to come back and let them do the work. Run away from the dealerships!

Tuckers is a great auto shop. Being a woman, I want to know that an auto shop is not trying to…read moretake advantage of my car repair ignorance! I appreciate them NOT telling me what I don't need done on my car and I feel their prices are fair. I moved to Edgewater six years ago and I am happy to have found a shop that I can really trust. My daughter and I now bring our cars to Tuckers. THANK YOU!!

Vehicle had misfire, they diagnosed the problem quickly and had repair done in a few hours. They…read moredid great job in a timely manner. Pricing was very reasonable. Johnny is very personable and show is very clean. I recommend them. I have been searching for reliable mechanic and think I have found one.

Never have I ever gone to a Jiffy Lube. I'm the type of vehicle owner that always gets the required…read morework completed via the dealership in which I purchased/leased from. However, I live 38 miles away from the dealership that I lease from and though I adore them, I needed assistance ASAP today with a brake fluid exchange and power wheel steering to get ready for my upcoming 300+ mile trip tomorrow morning. Luckily, I was able to place an estimate request in the night before, got an estimate within an hour of requesting it and was advised via email to show up WHENEVER I could between their open hours for the work to be done. How EASY! Upon arrival, I was greeted by super nice staff--I was led to a very clean and welcoming waiting room which had freshly made coffee and a working TV. I was able to take a work call the entire time without an issue. The members on deck for my servicing were Andrew B. and Clifford S. They were AWESOME! I was in and out within less than 35 minutes. Will come back to this location without hesitation.

Fast & Friendly. Clean Waiting Room. I have been visiting this Jiffy Lube for years. I am always in…read moreand out in less than 15 minutes. Usually more like 10 minutes. Never had a bad experience.