Excellent service. Saw several good reviews and ratings about this place so I gave it a try- worked…read moreout pretty well. I bought my parts at Autozone so that a friend could replace my water pump, but after the friend fell through miller's said they would use my part and just charge me for the labor. Cost $190 for replacing the water pump on a 2008 Dodge Ram 1500 and it was done within 2 hours of dropping it off. Owner (older gentleman) was pretty nice and I will definitely return if I'm in the need for any further work on my truck. The price was $100 less than my other quote.

Took my vehicle in for transmission issues. First time the job was not completed as the car was too…read morehot to complete the job. I was not aware of this until I had to bring it back a week or so later for the same issue. Translation: They put a Band-Aid on the issue instead of holding the car to ensure it would be fixed. I was told after the second visit that the vehicle was all set and job was completed; I was charged the same price for both visits. After taking the vehicle to the shop a second time to get fixed, the issues started up again. I took my vehicle to a different shop who told me what was going on and what they advised.

Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

Dont take your car here. I can only assume the people who are leaving good reviews either know…read moreabsolutely nothing about car service, or that they took advantage of me because I knew nothing about car service at the time. I spent well over a thousand dollars for them to fix things that did not to be fixed while ignoring the actual problem. The worst experience I had there was when I asked the lady if they could fix my cigarette lighter/phone charger. I told her that it was NOT the fuse and was the wire, because I just had it looked at. They replaced the fuse anyways and the wire was still broken. It cost me 15 dollars which I figured was no big deal because Im not the type of person to complain, but this resulted my car being totaled and catching on fire when it caused an electrical fire, which the tow/salvage company just confirmed. I just got off the phone with the woman, telling her briefly of my regrets, asking if there was any way she might compensate or help my situation /in any way/, (I was not asking for all of my money back or to pay for the car, I said compensate or help in any way), and she made it very clear that she was completely uninterested in talking to me. Because of this, I am leaving bad reviews, and telling the people who have highly recommended them to me to go other places, which they have, and they are losing business because of it. I sincerely hope they read this review and try to help the situation but I doubt it. All it would take is a partial refund of some of the "services" they offered me but they just dont care about customer service. If you take your car there they will probably do what they charge you for, but if youre like I was, ignorant of car maintenance, and have an appearance like youre lower class (despite my chemistry degree and working in the health field, I apologize but I dont dress up to get my car fixed), and are not an assertive person who doesnt complain when they dont fix your car they will take full advantage of you. I should add that they replaced my muffler when my car was making noises (600 dollars) which did not fix the actual problem, and my exhaust system literately broke in half less than 3 months later. I called them to let them know and they said it wasnt their fault because the exhaust system broke in a different area. Well, maybe when you were diagnosing my car you should have noticed that the pipe connecting my resonator to my catalytic converter was extremely rusty. I could have replaced the ENTIRE exhaust system for under 300 dollars labor included, but I made the mistake of trusting the great reviews this place has gotten and family member that recommended them. I have lost over 1 grand there and many hours I spent personally learning how to fix my car, just to have it explode in a fire costing me another 2500 that the car was worth because they did not do the service they charged me for. Despite this, the lady cannot be bothered to even have a conversation about helping me in any way. I'm sure they are stressed and have problems but they do not deserve to be in business, and I can only hope I can help people by telling them to avoid them at all costs.

I have taken both of our vehicles to this shop for different things. They have done good work. My…read moreonly complaint is with scheduling. It is near impossible to get same day service, or find a time convenient around a regular work schedule to get a service done.

Hey, this group is amazing. And they definitely have patience with me. I've had some wheel problems…read more(to say the least) and Eric, Paul, and all of the mechanics came through. I've always trusted ths group and always will. Give them a chance to help you out. Thanks, EAS!

Sad to see there are services near me that take advantage of the elderly…read more I was trying to get my vehicle with from a dealer in N.C., safety inspected because they could not certify in Md. Had 11,000 miles on it. Environmental Auto failed it. Said it needed wipers and an oil change and wanted over $300.00 to do the service, what?? I declined and took it to the NAPA Store across the street, they said they wouldn't change the wipers as there was no need. Finally got the oil changed today as this was the recommendation on the sticker in the windshield. I took it back to Environmental Auto on the way home to get my sticker and they said nope, it's been 34 days since we did the inspection, we need another $119.00 dollars because it's over 30 days. I don't have another $119.00 to give them. Now I'm driving illegally waiting on my next SSI check to take it somewhere else.

10 years after my first review, and newer old car later, I can still say the service is top notch…read more Last week I dropped off for service due to a "rattle" which had been diagnosed by a sub-par team at pep boys Ritchie Hwy as needing a new air compressor ($$$$). The team at Moore realized this was not at all the problem and fixed my belt tensioner same day. Alas, only a few days later (again my ride is not a new new vehicle, but one with "only" about 95000 miles) the passenger side window failed. Moore, again, was able to make the repair in a day, getting me safely back on the road. Chris was in constant communication and was so considerate and understanding.

Great place! My car shoot out a spark plug,they replaced…read moreall that was need in a timely manner at a responsible price

Courteous and thorough I was told by Jones Junction I…read moreneeded new brakes all around. So I took it here and I only needed front brakes. I'm happy I found a small local auto shop

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

A tree fell on my Hyundai and did alot of damage to the rear. D and M fixed it quickly and it…read morelooked like new when I picked it up. I have taken other cars to D and M and they did an excellent job.

My truck, 2018 F150 4x4 King Ranch had damage to the lower right corner of the lower bumper. I…read morestopped by, Mike checked out my truck and the next day sent me an estimate that was to say the least a pleasant surprise. The work was done very quick and I'm extremely happy. He even straightened out my license plate to look almost new. I won't go anywhere else for body work. He and his crew are the best you'll find at a very, very reasonable price.

Brought Acura SUV in for oil, filter, tire rotation. Very nice folks at the counter. Oil change was…read morefast, really fast. Way faster than going to the dealership which is another reason to love it here. As far as cost it couldn't be better. At the dealership you pay for a huge expensive building, here you pay for labor and materials. Way to go!

Dropped my car off Tuesday night and it was done Wednesday morning. Awesome service & friendly,…read moreprofessional employees!!!

I read some of the reviews here and all I have to say is that cars are expensive. You get what you…read morepay for when you elect to do service with anyone. If you let them do their job and they give you a quote , you have e the choice to do it or don't. I've worked on diesel trucks for a majority of my life and newer gas vehicles are just not my thing. I took my 2012 Tahoe here for an accelerator position sensor problem. When reviewing it they told me the voltage correlation was off and that's what was causing the code, the suggested fix per their research and mechanic was to swap the pedal with a new sensor in. Did that and the code came back, but you know what I didn't do? Whine about it . I came back and talked with the service advisors. They rolled the previous diag cost in to another diag. Eventually after a lot of digging , and even breaking out an oscilloscope they found the problem was 2 pins in the connector to the computer not passing signal correctly. They re-pinned the bad pins and I haven't had a problem since. Since then they have done a full exhaust on this vehicle, and update to my corvette, a full exhaust, brakes, parking brake, boost tubes and intercooler, and headlight install on my f250, custom exhaust on my Cadillac. Not to mention countless odds and ends on these vehicles. If you think you know better than a person who does this work on what your car needs, do it yourself. You have the option to ignore any suggested maintenance they suggest. You also have an option to work with them and identify priority items. Here's a great example, the turbo in my f250 is going to eventually ceap the bed. When working on it they discovered oil in the charge pipe which is a tell tale sign that oil is getting passed through the turbo and. Collecting in the charge pipe. Diagnoses says replace the turbo. However I asked ... how much time do I have ? How bad is it? Knowing damn well the answer as I previously stated .... I've worked in diesels for years. They said depending on use it could be 6 months or two years. They also said that if it fails it will ruin the motor. They are correct on all of those statements. Turbos aren't cheap, the labor associated with a turbo change is t cheap because the process states to lift the cab off the frame ... so I developed a plan. I got the part number they suggested for. Remanufactured turbo, and a new o e m replacement. I started pricing it out and found what I wanted is an upgrade. They are set to do the upgrade in the near future. They didn't try and swindle me or upsell me on ball joints or something I didn't need. Now I have a level of trust in them to even do upgrades to my vehicles as requested. Again I can't say this enough... car maintenance is not cheap. If you get it cheap you will have more problems. If you ignore suggested maintenance and don't at least ask if something is critical to the safety and function of your vehicle ....you are going to have a bad time. You have options, we are in America . If you think you know better , can do better , or are being oversold .... Do the work yourself. This is skilled trade work not swiping groceries over a barcode scanner.

Overcharge for work not needed. Crooks. Overcharged me for an oil change too. Next day my…read moreDealership did a courtesy inspection and found nothing at all wrong, Meineke was trying to rip us off, bad business. Good thing I did not do any of their recommended repairs.

I have been going here since I moved to the area @ 15 years ago. They have taken care of all of my…read morecars with great care and professionalism. Ryan and Andrew have always been very nice, honest, to the point and will always tell me if I need something or if I don't need something. Always fair pricing and cheaper than the dealer of course! I love these guys like family!

Superb value and expert troubleshooting! The team will definitely figure out the most elusive…read moresymptoms and recommend the right fix the first time. We recently moved to the area 2 years ago and were drawn here based on their local award winning "best of Pasadena" service reputation. That award is well deserved and we always bring our cars here for service of all kinds. I am a systems engineer by training and these guys "speak my language"! We have two VWs that are 10 years old and thanks to the Chesapeake Car Care team we expect another 10 years from these cars minimum! I have detected a pattern on the handful of one-star ratings here that are artificially driving down their Yelp score--someone with a beef (I am guessing a competitor who is unhappy they keep winning the Best of Pasadena award) asked a few of their friends to post a bunch of hyperbolic 1-star reviews--I notice that for each of these likely fake reviews the person has only ever submitted ONE review to Yelp ever--one guy even claims they forgot to put his oil filter on and it ruined his car--total nonsense. Bottom Line: These guys are awesome!