I have been going here since I moved to the area @ 15 years ago. They have taken care of all of my…read morecars with great care and professionalism. Ryan and Andrew have always been very nice, honest, to the point and will always tell me if I need something or if I don't need something. Always fair pricing and cheaper than the dealer of course! I love these guys like family!

Superb value and expert troubleshooting! The team will definitely figure out the most elusive…read moresymptoms and recommend the right fix the first time. We recently moved to the area 2 years ago and were drawn here based on their local award winning "best of Pasadena" service reputation. That award is well deserved and we always bring our cars here for service of all kinds. I am a systems engineer by training and these guys "speak my language"! We have two VWs that are 10 years old and thanks to the Chesapeake Car Care team we expect another 10 years from these cars minimum! I have detected a pattern on the handful of one-star ratings here that are artificially driving down their Yelp score--someone with a beef (I am guessing a competitor who is unhappy they keep winning the Best of Pasadena award) asked a few of their friends to post a bunch of hyperbolic 1-star reviews--I notice that for each of these likely fake reviews the person has only ever submitted ONE review to Yelp ever--one guy even claims they forgot to put his oil filter on and it ruined his car--total nonsense. Bottom Line: These guys are awesome!

I have been to SNT twice before for nails in my tire. Both times they were quick, respectful and…read morecharged me a very reasonable price. It was so good, I thought I would go back for an oil change and 30 point inspection. However, this time I was unpleasantly surprised. They told me when I dropped off the car it would be $127 so I said no problem. When I returned it magically went up to $192! When I inquired into why they hemmed and hawed until it finally came out that they broke my oil filter cap. They claimed "those break all the time." I pointed out I have gotten my car serviced many times at the dealer (2017 car) and not once have they broke it. No response. They claimed they replaced it "with a better one." So you charged me $68 for a $30 ish aluminum cap that YOU broke. I really hate when people talk to women like they don't know anything about cars. I know they were price gouging me and I don't appreciate being talked to like I was an idiot. I have grown up going to car shows and working with my dad on his classic cars and I don't appreciate this behavior. I will not be returning. The only reason they get 3 stars is for the previous experiences.

I took my truck in to replace the starter and remove a seized bolt in the engine block, which ended…read moreup turning into a much bigger job as the hole could no longer accommodate a bolt and required it to be filled and rethreaded by a machinist. Realizing the size of the job to pull the engine and send it off they worked with me on the labor cost. The SNT team were excellent at communicating where they were at every stage and delivered my truck back in better shape than I left it in every way.

Great service and expertise!! Thank you , I am so happy we found Wells Automotive for all Volvo…read morerepairs and services

I've been here multiple times for routine service and have had 0 issues. The staff are friendly and…read moreprofessional, and get it done pretty quick. Thank you!!

I was in a pinch and needed my car looked at urgently and they fit me in immediately. All of the…read moreemployees were very helpful and honest (not trying to upsell me on anything). Plus, their pricing is better than everywhere else I've gone after living in Maryland for 4 years.

I just got my car back and it's running better than ever. The team clearly knows what they're doing…read morewhen it comes to performance work -- they brought my build to life and made sure it was running clean before handing it back. The engine sounds great, and you can tell they took the time to make sure everything was done right, not rushed. Yes, the process took a little longer than expected, and communication could've been tighter at times. But I also recognize quality work takes time -- and once they got everything in motion, progress was solid. I appreciate that they gave the car a proper shake-down, burped the system, and didn't just toss it back to me half-done. If you care about performance and want your car done right, this is a shop worth trusting. Big respect for the end result.

Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

This is my second time bringing my car in for repair. Service is always great Don and his team…read morereally know their stuff. I brought my car in the first time for breaks. And this time I brought my car in for an oil change and I had a problem with my car making noise they looked it over but didn't find anything wrong. However they did tell me that I needed tires so I ended up getting my oil change and four tires at a reasonable price better than if I had gone to a Sam's Club or Costco to get tires.They mounted them balanced and did everything they needed to do. I will not be taking my car back to the dealership if I need any work done on my car I will definitely bring it back to Prince Auto . The service was quick they didn't try to upsell me and tell me things are wrong with my car like they do at the dealership to get more money. If you're looking for an honest repairman that's not going to try to get more money from you for car repair and that is reasonable Prince Tire and Auto is your place. Don is the owner and his son works there as well. Give them a chance you won't regret it.

Well unfortunately I have to rate this locally owned establishment a failure…read more I had high hopes for this place. Yesterday I called to inquire about a tire plug/patch as well as an oil change and they were awesome over the telephone. They quoted me a reasonable price, and asked if I could have my vehicle there by 0800, because they can get me in and out fast. In return, due to my work schedule I told the gentleman that I wouldn't be able to make it in until around 0900ish, which he informed me that was fine it just might be a longer wait. They took my name down, and scheduled me. Well, this morning I got off work, and showed up to this place slightly around 0930, walked in, and met with the gentleman at the front desk, checked in, and the gentleman behind the glass in the room, cut my conversation off I was having with the front desk, and told me their booked up now so it will be a while. After being interrupted, I ascertained about the turnaround time, and he told me Monday. Keep in mind, originally it was only going to be a slightly longer wait for being there around 0900, and all I was getting done was a simple tire plug/patch and oil change. So how does one tell me over the phone a slightly longer wait to now a three day turnaround??? Fri-Mon. Needless to say, they didn't want the business, I tried to support a local shop. So I just took my vehicle to GoodYear, and was in and out within an hour. Plus awesome coupons to go with my purchase. Sad, and I wouldn't recommend. Perhaps allowing your front desk staff to do their jobs without you interjecting would've been more understandable.

Worth the 20 minute drive. Great yelp reviews for a reason. My 2nd visit and have a 3rd coming…read more Staff: Customer service is great and had straight forward conversations with the guys that have helped me out. Provide you the rates up front with no BS and don't try to sell/talk you into anything. Shop: Clean and great car theme going. You can tell the owner has a passion for automobiles with the way he has designed the place. Classic arcade games as well. Service: Rates are reasonable and have been cheaper at times compared to other places with good yelp reviews. They also support service members. Semper Fi, Tom

Went in looking for new brakes all around. Instead I was told they were fine. I really appreciate…read morethe honesty.

I brought a car in for a state inspection. I called the night before for an appointment and they…read moresaid drop it off in the morning. I pull up at 8 30, an hour after they open, and am told it's too late they most likely won't be able to inspect it. Fine, I'll deal. At 10 30 I get a call saying it was checked and can be picked up in a few hours. Huh? I will say the place was clean, easy to access, and reasonably priced. They sorely need to update their website and work on emails. The website still mentioned covid restrictions and had the price of state inspections lower than the actual price. I emailed them attempting to set up the state inspection but never received a response. If you don't want to deal eith email that's fine, but don't offer it as an option snd then completely ignore it. I would gladly go back to this shop again if they have reasonable rates.

The spouse took her 2013 Altima over for an oil change. I'm thinking MD prices, maybe $50. (we had…read morebeen in IL 2017-2020)...were spoiled by a little local shop and a old curmoudgeon guy that knew everything about Honda/Nissan/Toyota. She calls an hour later...$2K...need brakes/rotors/shocks/struts. The car drives much better now and is safe. I have no complaints. The owner is professional polite, the shop is clean, and they were done in one work day. Seems like most of the complaints are about costs. Good maintenance/repair costs money. Wrecks and higher insurance rates cost more. Of course, no one is happy about a much higher bill than what they walked in expecting. That doesn't make this a bad shop, its means perhaps the person can't really afford a well maintained vehicle.