Do not get your car serviced here if you value your vehicle. The repair turnaround time is…read moreextremely long, and aspects of the service process left me uncomfortable with how vehicle and keys are handled. I have witnessed concerns about the possibility of unauthorized access or key duplication after servicing. I would strongly advise others to use caution and consider alternative service locations.

I had a previous terrible review posted for Caton Auto. It was a fair, accurate review and I stand…read moreby it (I will post it at the end). However, eventually I complained enough that they "unretired" a general manager who seemed the only one to understand how to address warranty issues and they agreed to repair my vehicle. It took a year to get the warranty honored and to be heard. Let that sink in- a year. And they had to "unretire" a person to get customer service to happen. Crazy. So I scheduled almost a month in advance. It still took them three days with minimal communication and maybe I'm just bitter but I am very surprised the unretired general manager (Mr. Kenny, if you're wondering who it is) never contact me again to see why I was frustrated about the length of time it was taking. Or to see if the problem was finally resolved. Or to see if I'd change my reviews. So, I am happy to report they honored the warranty but I would never recommend these guys unless you're desperate. If you're a woman, I would recommend you drive away as fast as your car can go.

Thrilled. I'm new to the area and had nobody to ask about a mechanic, so came here at to the Car…read moreTalk referral website. Found J&D. Stopped by J&D to show them (Paul) a damaged side view mirror, thinking that they'd order the part and I'd have to come back later in the week. No, instead Paul left his shop, drove to the parts store, came back and had his guys do the work. THis was at 4:30pm. I was out of there before 5:30. I was thrilled to have what I thought would be a several-day undertaking be completed in under an hour. I will be returning to this shop.

I was in the area to look at a used Honda that I wanted to have checked out prior to purchasing. I…read morecalled around and Paul at J&D definitely sounded busy but said he would make the time to check it out. When I got there he was waiting outside for me and took us in the car while he test drove it. He was extremely thorough and asked questions other mechanics never seem to. He typed out all the things he found with the car and the price was very reasonable. When we discussed the issues, his phone rang a few times, and I acknowledged he had a call coming in, but he focused on our conversation and made sure I got the answers I needed. He was courteous, fair, very reasonably priced and if I was more local I would definitely choose him as a mechanic. I am so grateful I found him today!

Gasket cover replacement. Done! I've relied on their excellent service on all my Mercedes Benzes…read morefor years. Trust them more than the dealership, and have stayed on the road worry free. You are appreciated!

They are a good company but prices are toooo high with prices. If the prices was more reasonable…read morefor the sevices, they would be a 5 star repair shop.

I only have positive things to say about La Saga and the team!…read more Ted, Jane, and Henry were super helpful, professional, knowledgable, and patient. They took the time to explain what was wrong with my car in detail. I didn't feel like a number, I felt like a friend. My car had some significant issues and they were able to fix it for me and explain preventative and future care for my car as well. The price was great and they even called to follow up to make sure everything was ok. I'll definitely be back. Go visit La Saga, you'll be happy with your experience!

This business is owned by a young couple (Ted and Kye) that treat you like a person first (you…read morecommunicate) and then a customer (perform the agreed work). Ted has over 20 years of experience working as a mechanic with dealership experience and training. Henry has over 10 years. Kye runs the front office. All are passionate about cars. I needed a shop to work on my 2024 BMW M2. This car is truly my love. I walked in with no appointment. I did not want to take my car to a "auto repair chain" or dealership for the work I needed. I wanted a true "garage" with "mechanics." La Saga Auto was exactly what I was looking for. Cost was very reasonable. I even insisted they include a tip. Stop and go inside. You will glad you found them.

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took care of my md state inspection in a timely manner. Good communication. Keith was very helpful.read more

They worked on my 1989 325ix leaking transmission oil. I would gladly recommend them to any bmw…read moreowner.

Really nice people. Tom always has time to explain what is needed. They try to accommodate the…read morecustomer's schedule. These people are knowledgeable and honest. My charge was 80% of what the dealer estimated.

I had an inspection done for a used car I was purchasing. They got me in quickly and called to let…read moreme know it was finished. I really appreciated how easy it was and how friendly the manager and mechanics are.

These guys are a fraud. Dropped off a jeep to have its transmission fluid and oil changed. Bad idea…read more- when we came back they said the work was complete and the jeep was ready to go. Come to find out later the work was never done. Not one thing was done to it. All the service ticket had written on it was "service". they took us for our cash. I guess its one of those places that if youre not watching them do the work they'll try to get away without doing anything and charge you for it. Avoid this lousy place.

Great place, they took me for an oil change within an hour of me calling. They have you review and…read moresign for your invoice before they work on your car. They pushed a few suggestions on me, but they did not perform work without my consent. Pricing is normal.

I brought in my vehicle for some needed repairs that the dealership wanted to over charge me for…read moreand I was glad to see respectful and helpful people working there. The two guys at the counter were being kind and gave me a timeframe to get the work done and told me that if they did not have the parts that they would keep my car. Thankfully they had the parts and the service did not disappoint. I would recommend coming here. The parking I'm spaces in that area are limited so be mindful when driving up.

Gave us a great deal with a discount to repair our car after a collision with a deer. So far, no…read moreissues. Took around 2 weeks to fully repair the car after it was dropped off by the tow truck. Mixed feelings because I forgot to take our change (which was sorted in a clear plastic case) out of the car before leaving it with them and now we are around $10 shorter in toll money. Also, our glove department was definitely rifled through. Could have been the towing company however. Definitely make sure to remove any valuables before leaving your car with them. Also cross posted to the company which towed our car.

Took my car there for a rattling noise ,and 3k later it's Steele there..please don't spend,…read morerather waste your money here. This place is AWFUL.and they are blatantly RIPPING PEOPLE OFF..

This shop hosted a great service experience for me personally. Siwan is not only extremely…read moreknowledgeable in his field of work, but also a genuine person who is straightforward about what you need now, what you don't need, and what you will need. I'd recommend anyone with a car, especially a German car to give his service a chance and he will not disappoint. He'll double check what it is you're requesting and then he'll break down why each service item is required upfront in-person with schematics and samples. And the value you're getting on top of the great service is unbeatable. In my personal situation, I saved 50% from what my local dealership was charging. I have a Volkswagen Golf but I've seen Mercedes, BMW, Subaru, Audi all in their lot.

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.