Absolutely the BEST moving company we have ever used. The crew was amazing. The 3 gentlemen were not only on time but well trained, articulate, and personable. The foreman, Rick displayed incredible patience working with us. He was quite knowledgeable about the moving process. The crew took their time packing our belongings. We will NEVER hire any other company again! read more

I just wanted to thank your company for our move last week. The driver was pleasant to work with and kept me updated throughout the day. The entire team of technicians were very friendly and took good care of our belongings and were kind enough to follow my instructions. It was really a great experience working with these people! read more

Good company mover. We used Rhino from Austin to Saint Louis. They were care about out inventory

***DO NOT use this company.*** This company is a rip off. We scheduled a long distance cross country move that was brokered to them by another carrier - who is in the process of trying to find another company for us. Rhino called the night before the scheduled move, arrived on time with what looked like a rent a truck We already had over $3500 in deposits on file with the company brokering to them. We had on hand the additional $1500+ cashiers check for Rhino - and when they showed up - they demanded $3500 - ( This would be over the binding estimate we were given). They kept asking us to write a personal check for the additional difference. They kept saying the move was more poundage - ( 1000 sq. ft apartment - not taking couches or loveseat or ottoman). Offered to follow them to the weigh station to verify the poundage. They stated they had no idea where it was. Told them it was in Temecula - they had no idea where that was either. Told them to hit the road - this is a rip off outfit - steer clear...who knows what would have happened with our stuff - now we have to find another mover - good thing we left leeway time for our relocation. Rhona Relocation is the worst of the worst - avoid them and you will avoid a nightmare. read more

Avoid this company. 1) They gave us an estimate for the move, but of course, when the movers showed up, they told us it would be nearly twice as much. As we had to be out of our apartment, we had no recourse. 2) They didn't tell us when we booked them that they had a shortage of drivers. The foreman of our move told us our belongings would arrive in Nashville on the day we wanted them to--July 16th. When we called to check up on the delivery date, the customer service rep at said no, our stuff would arrive 21 business days after pick up. Mary at Rhino said 21 business days AFTER the first available day that we'd told the foreman (so 21 business days after July 16th). We were midway through our drive across the country with different dates of delivery from three people. 3) Our items arrived a shady 21 business days only because they were delivered on Saturday, the day following the 21st business day. There was only the driver of the van to unload our furniture and boxes. ONE MAN. We live on the second floor of a house. He arrived around six pm in the evening, and would have been working well past midnight if he had unloaded the van himself. There's also no way that he could have carried up our TV console, our keyboard, our queen sized mattress and box spring, our dressers, etc up those stairs by himself safely or without dragging those items and causing damage to them. My partner and I helped him unload the van for hours--well past ten pm. So even though we paid thousands of dollars to not have to move our stuff, we had to move our stuff or have them broken by the one mover and be terrible human beings. 4) Multiple items were damaged--items we paid Rhino to pack. Nothing we packed ourselves was broken. An irreplaceable lamp from my grandparents is broken. Several of my dresses were scattered about the truck. My grandmother's wedding china from 1945 was in a box that was completely crushed despite being labeled as fragile. Miraculously none of the china was broken, but our items were not handled safely or respected. We have various dings and scratches on other items that Rhino's team packed and wrapped for us: our coffee table, our bookcases, and some picture frames. I asked the crew to pack my Kitchen Aid mixer. It was just thrown in a box without any packaging material at all. Ultimately, none of this experience was acceptable. We paid a lot of money for services that we didn't receive: our stuff was disrespected, broken, and if we'd wanted to unpack a truck ourselves, we would have rented a U-Haul and saved a lot of money. We have complained to Rhino and followed through with their claims department since August 2017. It's now May 2018, and they've only offered a few hundred dollars. Use anyone else to move. read more

I rarely post poor service ratings but this experience has been god awful. I'd give them negative stars if possible. They are unclear in their agreement's terms and services regarding WHEN my items would ship and WHEN I would receive. I called 7x to get some dim-wit human to tell me they don't know where my items are. When my items finally got to the destination 2 months later, half of my items were damaged or broken. The other half, I had to climb into the truck to find myself. All of my items had been packed in boxes and bins and even my bins were gnarled and damaged. 'Care' is not something they take with your item, even if marked 'Fragile.' DO NOT book with them. 'Guaranteed price' or not, not worth the poor service, damaged goods and high blood pressure. All their 3rd party contractors don't fair any better in terms of service and 'care' either - they threw the boxes and bins down onto concrete when the item says 'Fragile.' I would have paid the extra few hundred dollars difference between them and their competitors for a better experience and maybe half my items would be intact and usable. read more

Rhino Relocation - Damaged bins, item inside also damaged - Movers Near Me - Van Nuys, California

After arrival, they greeted me really expertly and got to work right away, scoping out the job and getting things moving. They moved quickly however thoroughly, taking additional caution around tight bends when moving big products like couches and desks. All three were very friendly individuals, striking up conversations with both each other and with me. Dealing with the administration was very businesslike and professional. Our interactions were mostly made up of filling out kinds and emailing backward and forward, however everything was really clear and concerns were answered immediately. Finishing the deal was extremely simple and I'm very pleased with the result. As previously mentioned, I expect to hire Adam's once again in the future! After packing whatever up, they followed me (in my automobile) to the location, and steered a tight parking area extremely well to discharge everything. They were simply as fast there, bringing whatever exactly where it needed to go. Perk points for my carpet being simply as clean when they showed up as when they left! I scheduled my relocation for first thing in the early morning to prevent being pushed later on in the day due to delays from earlier tasks, and the 3 gentlemen who were appointed to my relocation left and arrived within a few minutes of their estimate. I am really happy with the moving that Rhino Moving completed for me. A friend recommended them to me and I expect to hire them once again for future moves. read more

Rhino Relocation - Movers Near Me - Van Nuys, California

Me and my family needed to get moved from Los Angeles to Seattle Washington. My dads company was going to pay for the whole moving process so we found this company through them. The movers were prompt with the move and was able to pack up everything. All the items were at the new home when we arrived. Me and my family were happy with this moving company. read more

this company is a RIPOFF do mot do business with this moving company they will lure you in with lies and pile on hidden fees. they broke my mirror overcharged me for boxes 30 boxes for $1600 yes a total rip off. just a bad experience. if you want a professional honest company don't go here. i'm filing a complaint with the BBB. i have videos of my son moving furniture from a uhaul because i wasn't about to pay 800 for another truck after they already charged me 6900 total and to top it all off you don't find out about the add ons until after they load your things in the truck, after they are packed and loaded then the contract comes out with all the add ons straight out. deceptive. very deceptive. but i'm done on here in going to the attorney general. i have all my receipts and emails from this deceptive dishonest company they can keep that 200$ refund they offered. i'd rather keep the public aware of deceptive businesses like this one. then they gonna tell me because i didn't pay for them to shuttle my stuff in i had to unload the truck myself. i'm sediments taking all this to the next level. BBB and AG office here i come. read more

Rhino Relocation - this is a message from the RIPOFF CON artist company never do business with RHINO RELOCATION they will RIP you off. - Movers Near Me - Van Nuys, California

UPDATE JANUARY 2018: Received a claim offer from Rhino - under $500 for all of the damages and overcharges resulting from our move. BEWARE that the reason they have so many "positive" reviews is that ONCE YOU ACCEPT THEIR CLAIM OFFER, IT IS CONTINGENT UPON YOUR REMOVAL OF ANY NEGATIVE REVIEWS YOU HAVE POSTED.Talk about deceptive business practices! I will be updating my BBB complaint with this information as well. Please, please, if you are looking for a moving company, do not select Rhino Relocation. It has been a year-long nightmare that is not close to resolution. Save yourself the anger and headaches! read more

I would like to give Rickey five stars for being very nice, very professional and most of all for getting my items back to Florida. Thank you Rhino for having a good employee. read more

This company deserves negative ten stars!!! I paid the $762 deposit and had movers scheduled. They arrived, took a quick look around, more than doubled my quote to $7,000, and promptly left!! I was informed multiple times the movers would return and finish the job (based on the contract and agreement), but they never did. They are thieves and will steal your money too!! Run (don't walk) away from anything to do with Rhino Relocation!! read more

Rhino Relocation - Untrustworthy & unprofessional - Movers Near Me - Van Nuys, California

*** Note-They pay people to take down their reviews if the accept a claims check. See attached pic! My purpose in posting this is to prevent others from being over promised and under delivered. Our move from Los Angeles to Seattle was beyond atrocious. Rhino Relocation bid on our move from Long Distance Movers and it appears disregarded the original contract. It has been almost 2 months and have yet to reach a resolution. $169 from the claims department, when we had close to $12,000 worth of damage will not suffice. Between the blood, comments about race & complete unprofessionalism I would expect a full refund even if our stuff arrived flawlessly, which I assure you it did not. -At arrival we paid each mover (there were 5) $50 in gratuity to set the intention of having a flawless move. We were told that that once the driver showed up at our house we would know the route and exactly when our stuff would arrive. In reality, the driver said that our stuff was going to be unloaded in a warehouse. This was a surprise to us since we were told that our belongings would only be on one truck. -When Long Distance Movers brokered the deal, we paid for our $12,000 tv to put put in a protected tv box. In reality, Rhino Relocation chose to put our tv in a wardrobe box that was taped together. -We paid for our computer monitors to be put in a protected box and in reality they unscrewed, and wrapped in a blanket. Why were we charged for this? -We paid for our mattress to be put in a mattress case. In reality it was shrink wrapped and wrapped in a blanket. The lead mover from Rhino Relocation promised me that he would put it in a sealed bag once they got to the warehouse. In reality he did not. In reality the plastic ripped and who knows what kind of dust or debris infiltrated. The picture of this alone speaks volumes. -We paid for all of our lamps to be "expertly" packed. In reality they were all broken. Every single one. -We paid for our planters to be packed by the movers. In reality they were broken. -We paid for our furniture to be wrapped in moving blankets and protected. See below for damaged dressers etc. Ironically the only piece of furniture that didn't get damaged was our dining room table that I personally bubble wrapped and protected. -Tommy from Long Distance Movers told us that there wouldn't be a shuttle fee and that they do drop offs in downtown Seattle all the time. Night before our stuff was supposed to arrive, Nancy from Rhino relocation said we needed to pay $650 + elevator fees. Tommy from Long Distance texted that we should only pay $300. Nancy said that our stuff wouldn't be able to be delivered unless we paid. We decided to just settle and pay $600 with no elevator fees. This wouldn't have been an issue except we were clearly told that there would be no need for a shuttle and our original contract said "no elevator" fees. -When the movers showed up to deliver our stuff they appeared as if they came from Craigslist. Rhino Relocation, who Long Distance gave our contract to re-contracted with a separate company. I do not think this is allowed and I will be following up with DOT. I forgot the name of the company they said they were from but they were a mix of guys that honestly some of them seemed like they were on drugs. -We were told they would have runners or materials to protect the floor and walls. I ended up putting cardboard boxes down on the floor. We have scuffs on all of the walls and floors of our new apartment. I get that there is going to be some damage during a move but this is another example of being promised one thing and having something else be delivered. -One of the movers commented on me and Josh being in an inter-racial relationship. Completely unprofessional. You just have to turn on the news to realize that this is unacceptable. -The movers started taking pictures of our apartment and our view. Weird. Unprofessional. -Movers brought in boxes that were upside down, labeled "fragile" yet on the bottom of dollies. Why would Rhino Relocation do business with a moving company such as this? -We paid for our bed to be put back together. The driver who put it together BLED all over it. I think the blood came out of his nose which again leads me to think he was doing drugs. This is disgusting and unhygienic. I was the one who cleaned off the blood. His tools didn't work so the bed isn't put together correctly. Screws are sticking out potentially damaging our new mattress. I had to pay(This is a $1600 bed) to fix the slats. I am unsure what to do about the blood as it is really gross and potentially harmful to our health. -We paid for our furniture, tvs, monitors, coffee table, metal shelving etc. to be unwrapped and put back together. NONE of this happened. WE DID IT ALL. It clearly states in our contract with Long Distance Movers & Rhino Relocation that all of our furniture etc. would be reassembled. - To sum it up- pictures are worth a thousand words. read more

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Exceptional service provided by Juan and his colleague, also Mark and his crew. They all were very courteous and professional, handled all our personal belongings as their own, communicative and service oriented with respect for your belongings. Having expressed my deep gratitude towards both drivers and crew............... I would question re-hiring any services based on the poorly executed and demeaning customer service provided by dispatch manager Maria, unprofessional and unwarranted!!!! My humble advise is she be moved from customer interaction and be provided a course on service skills, after all she represents the fore front of your corporation. read more

*UPDATE* Evidently, somebody in the claims office was not doing their job and just pushing a lot of claims aside without management knowing it. I received a call from Nancy who is in upper management. Along with her and Sharon I cannot tell you how apologetic they were. They both were kind and were really concerned with my problem with their company. They listened and they answered my questions. They gave me a refund of some of my money, not all but as much as they could account for. And for that I thank them. One other thing I truly believe from my heart that Sharon and Nancy are very concerned about their clients. read more

Unbelievable, simply not believable. I called in for a quote. I spoke to someone who quoted me a specific dollar amount. When you call in, it says "press 1 for a binding quote". I myself move four states over. I call in to confirm the quote, the representative acknowledges the amount. I do not book because of fraud on my credit card. My fault, I know, but I explain this to the rep and she advised that I'll be fine. This timeline here was ~5 days. Not a long time. I just got my new card. I call in to book the move. The rate has arbitrarily gone up by $155 because it's "summer season". The word "binding" doesn't mean anything here. It's $155 dollars. It won't hurt. But simply put, I refuse to do business with a company that does these kinds of shady things. I am honestly in a bit of shock because now I have to find new movers, as this group is pulling these kinds of fast ones. You quote an amount, you do that amount, and you don't leave your customer out to dry. Good luck doing business. read more

We had a terrible experience with the Rhino Relocation group. They arrived at our storage garage and then doubled the original quote. They demanded cash. They brought a four-man crew (costs extra) and then charged $100 extra for re-wrapping of our possessions. The final quote was beyond exorbitant, so when we eventually tried to "recapture" our possessions from Rhino's storage garage in Northridge, CA, they demanded an unfair price. We eventually overpaid just to retrieve our possessions and finally rented a truck and moved ourselves. We have reported them to the IRS, Better Business Bureau and Northridge Police Department. read more

We moved from Moorpark to South Carolina we did a zoom meeting with the salesperson she assured us that her quote was right on when they got to my house the day before closing they increased the quote 1500 dollars more I was to have my stuff on the 13 of march I called on the 12 of march and was told it Hadden left La yet I had to wait 2 weeks before my stuff arrived when the truck got here the driver charged us 200.00 dollars more to unload the truck if I didn't pay in cash they would put my stuff in storage some of my furniture was damaged I have called 3 times they keep telling me someone will get back to me and they do not I find them to be a rip off DON'T USE Them read more

I lived in California for a six-month period where I was freelancing for a website. I wanted to move back to Atlanta, Georgia and needed a moving service that would assist me with a long-distance move. I came across Rhino Relocation and was extremely pleased with the results. The price of the move was reasonable considering I was moving across the country. They weighed and priced my items using a government regulated weigh station, and I was impressed with their level of professionalism. The company was also able to store some of my heavier items and transport them at a later date since I was eager to move and needed to do it quickly. Overall, I was impressed with this company. The movers who assisted me in California and Atlanta were efficient and helped me move and place my furniture in my new home. I was also pleased when I talked to my relocation specialist who was helpful in scheduling my move and making sure that my needs were accommodated. I was thrilled with the level of service at Rhino Relocation and would recommend it to anyone looking to move across the country. read more

So the actual movers that showed up to load my move were incredible. They worked hard, they were accommodating, and they were worth every penny. The delivery driver also an incredible guy, communicated well and was responsive. The office receptionists are TERRIBLE. They will call you 10 times in a row and if you don't answer they will proceed to contact any other number they have even if it is your 88 year old grandmother with dementia that you have repeatedly asked them not to call. Then when they do get ahold of you they will give you information that contradicts what the delivery driver has told you and when you call and ask to speak with management you will be told that management isn't there and that they are in charge of themselves. When you ask to leave a message for management you get hung up on. Normal business protocol is to call and leave a message, not call 5 times in a row and then start calling other contacts. The girl whose name began with an M was so ridiculously condescending and nasty that I was actually shocked. When you are spending almost $17,000 for a move, you shouldn't be treated like garbage. Again, the actual movers were amazing! Just the rude and obviously not properly trained in customer service receptionist soured the experience significantly. read more

Rhino relocation has always been great to me and my family I come from a really big family and we're always moving from state to state and if we trust anyone we trust rhino location to transport oursmerchandise really easy to work with nothing ever gets lost or damaged and if you're looking to move. Rhino relocation is the best way to go!!! great customer service!!!! Thank you rhino relocation read more

This company was apparently hired by Alliance Van Lines to complete my cross country move. I heard from dispatch on Saturday which was the first day of my two day window, saying they would be there Sunday morning between 8 and 11am. Sunday morning came and went. No calls, nothing! I tried calling the phone number I had from my caller ID for dispatch but the mailbox was full. When I called Alliance Van Lines Monday morning, since phones are not manned on Sundays, I was told Rhino Relocation couldn't fit me in. No apology, no explanation, nothing! Moving is stressful as it is but it's companies like this that make it so much worse! I have since had to scramble to get a truck, have friends load it, and have a friend do the drive. I want my $12 back for the cost of getting them a postal money order! Thanks for the major headache, added stress and sleepless nights! read more

Moving is such a miserable, expensive and stressful thing to go through. Rhino made an otherwise horrible experience bearable. These guys worked their butts off for almost 3 days. All the guys were extremely thoughtful and conscientious. If I asked them for something, they dropped whatever they were doing to come and help. All items were professional wrapped and protected for the move. No half done here. In addition, the move was much larger than expected and they took the time to put everything into the truck as tightly as possible to keep my cost down. The only thing I would recommend is that you go directly to them for an "onsite" quote. I used a middle man to find them because movers are so busy. Their quote (White Glove Moving) was way off because they did not have a true understanding of the job at hand. Other than that - they made it easy. Sharon, the owner, was understanding about the increase in cost and worked with me on the payments. I'd definitely recommend them to others. read more

Sharon Larson... a wonderful asset to the company...reach out to me and made a world of a difference.

WORST EXPERIENCE EVER. I wish I could give them less than 1 star. Very proactive to get deposit. Never answer the call after they get the deposit. They keep changing the moving date as per their convenience. I had to leave San Diego on March 19th, I called multiple times to schedule the move date to 18th evening but some take the message and won't update their database. On 18th morning I get a call telling they can move only on 19th morning I had to change my entire plan for this. Again on 18th evening they call and tell they can move only on 20th!!! This is insane. This is the horrible experience I have ever had!. read more

I have worked Rhino relocation on several moves for my clients, and they have always been spectacular!When it comes to moving, there are always going to be "hiccups", and when these moments have occurred, Rhino relocation has been there to take care of the customer and make it right. I can't say enough about how quickly they have responded to recent client needs (e.g. I had a client that rented a 2000+ square foot house and need to move with 2 days), and my clients have always been very satisfied with their services. I have recommended them without reservation for all my clients, and will continue to do so in the future. read more

So glad I chose this moving company. Everyone was very professional and accommodating. They were very willing to work with me and my sister's schedules for the entire process. They sent over a truck with 3 movers that were very nice and helpful. We had a lot of large furniture but it was so challenge for them. I was so glad they wrapped up my furniture to ensure it didn't get damaged in the move. They also provided a list of all items to ensure everything will be delivered to our new place. The pricing is fair and I would recommend this company to anyone! read more

Terrible driver. Had a big attitude. Customer service keeps giving me excuses. They certainly don't care about the customers. And they scratched my hardwood floor while moving. Be careful about the forms that you sign, there are hidden fees after they quote you. read more

Recently just moved houses and needed to get some furniture that was way to big for the car moved. Wasn't sure what place would be able to help for a decent price. I called this place to see their services and quotes. I gave them the distance and what needed to be transported. Luckily the price wasn't too bad and they were able to do the move the same day. They arrived on time and I showed them the pieces that needed to be moved. They quickly took the furniture and loaded it onto their truck. It didn't take to long and they handled everything with care. They were extremely nice and I couldn't believe they were able to do the transport so quickly. I can't thank them enough for helping me move my furniture for such an affordable price. I finally have all my furniture at my new place and it feels like home! I recommend them for any moving services that you need. read more

Moving has never been easier! Rhino Relocation is the Best Moving company EVER! I beyond highly recommend Sharon and her staff. From the quote to pickup and move, it was smooth sailing with no glitches! Unbelievable people! Considering I've packed and moved myself forever, then a few years ago I tried a so called student mover company! Hugh rip off and lazy guys to boot. How pleasantly surprised I was to find true professionalism and a company that was equally as invested in my stuff as I am! You can stop searching for a moving company! Rhino Relocation is your best bet! read more

DO NOT USE THIS COMPANY FOR A LONG DISTANCE MOVE. I moved from Los Angeles to Dallas, and it took over a month to get my things. My first available day that I would be able to accept my furniture was August 1, and I received my things on September 7th. They give you a 3-21 business day window to receive your items, but of course they say that it never takes that long. LIES!! After the 21st business day they gave me a $25/day credit. They work through a third party company to get a truck to deliver your items. When it got close to my 21st business day they would just lie and keep telling me that's items would be shipped on that day or the next. I'm not sure it most moving companies work this way, but I just know that I would never use this company again for long distance. read more

Finally the move is done , I cannot express in words how thankful I am to Rhino Relocation! I was searching for reliable moving company in LA area to help my grandma as she moved with in LA . I was not physically present there ( Floridian ) so I had to find a company that will be available and reliable my grandma she's old very old and I was worried .I can tell now that I made the right choice by selecting Rhino Relocation I am definitely couldn't make a better choice they were so sweet so professional and I think that fact that I was asking them to be gentle since she's old they really took it to the next level with her as far as their service that they provide ,they honored the price initially was 1450 dollar came on time no damages ' we actually exceed with extra one hour from the initial estimate but they didn't charged me .Its hard to find good people in this industry and I'm glad I found Rhino Relocation . I would really give them 10 stars if I could !!! Thank you so much guys ! read more

Completely lied about the services they provide and their costs. I ended up disputing the charges (my deposit) with my bank, and rhino paid it all back. Their positive reviews must be written by employees. read more

It was a nightmare trying to get all of my stuff packed and ready for me to get moved into my new place. I started packing, but after spending hours, I decided to quit because it was way too much work for me. I decided to hire some movers. I went on yelp and found this company. They were able to send over movers the next day and the whole entire team was friendly and polite. They were able to pack up all my stuff way better than I could of done. I was impressed with their customer service and I highly recommend them for their moving services! If you're looking for quick and reliable movers, try this place out. read more

My experience exceeded my expectations. My husband was moving from Florida to Chicago on very short notice. I had to take care of everything for him .. I had a lot of people from different companies calling me but Amy definitively stood out the most . The day before the move David the driver called to let me know at what time they will arrive and everything was as planned I can tell they value your time.. they All were professional and courteous. They were very friendly and very careful with our belongings. On moving day they explained things, worked fast and carefully, and made sure that they were placing things where I wanted them to. The final cost was 3,288.77 and that was with everything included I will definitely use them again and highly read more

STAY AWAY FROM!! I cannot emphasize that enough. We payed $10,000 for them to deliver our belongings from CA to CO broken. David,the sales rep intentionally under quoted us by $7,000. He told us that the estimate is based on the weight of our belongings. Our original quote was $3,227. When I asked what the cubic ft measurement meant, he told us it's just another form of measurement. FALSE. Turns out the weight is completely irrelevant. They charge you by the box. I made it very clear that I have a 10x25 AND a 10x10 ft. storage unit with the majority of our belongings in those units, as we had our house staged for open house and the furniture in it was not ours. When the movers came to pick up our stuff, they were uninformed about the storage units and had to make 2 separate trips. After loading up our belongings, they told us our total went from $3,200 to $9,800. Textbook SCAM. The movers also told us that if we used bigger boxes the total would've been cheaper. Again, it does not go by weight as we were told. They throw in the weight and a cheap estimate to confuse and mislead you. OH! But they store your stuff for free for 30 days where they handle your valuables AGAIN and BREAK even more of them. David also stated that what sets them apart from other companies is that they're family owned and DO NOT use 3rd parties. FALSE. The guys who delivered our stuff, majority of it broken, did not work for Rhino and are based out of New York. They are told to lie and said they are from Rhino Relocation in New York. Googled it. Doesn't exist. They looked and behaved as if they were hired off of Craigslist. These guys were not professional movers. David told us that we would have a 5 man team unloading our belongings at my new house. FALSE. We had 2 guys that were wheeling our belongings out on dollies with the clearly labeled FRAGILE boxes on BOTTOM. They were a day and a half late, and kept telling us they'd be there in 2 hours every 2 hours. They ended up arriving at sunset the following day. The movers stayed in the truck and refused to move a single box until we tipped them $200. Tipping is a courtesy which is received upon completion of the job based on how good of a job you felt they did. But having been threatened that they will leave with our belongings if we did not give the $200 tip, we gave in. We wrote one of the movers a personal check for $200. I don't even know how they came up with that number. Extremely unprofessional. It was night time and we exhausted from the move, and they knew they could get away with it. We were told that they would set out rugs and plastic to protect the floors of my new house. FALSE. They took no protective measures. They actually broke a chunk of my wall out by the staircase and did not even apologize. We were told they took inventory of our items to ensure that nothing would be missing. FALSE. They took no inventory upon unloading. They even gave me a sofa that was not mine. Luckily, unlike Rhino Relocation, I have integrity and notified them that it does not belong to me. We are missing an entire wardrobe of designer clothes, wall mounts for our tv's, and almost every single component to anything that plugs into a wall. We now have 5 tv's without remotes, cables, amongst other things, (pc cables, surround sound systems, expensive gold plated monster cables, etc.) I'm assuming they scrapped them for a few bucks as these items were re-boxed and not in the industrial moving boxes we had purchased and originally packed them in. My $400 subwoofer to my soundbar is missing also. My $3,000 60 inch flat screen 3D smart TV's screen is now shattered.My $5,000 Tempurpedic bed frame had the wires to the motor cut. The bed has massagers and goes up and down to adjust; which is very important to me due to my medical condition. The frame was shrink wrapped and they used a knife to cut it open, which is when the cables were cut. When I questioned the movers about the cables to the motor being severed, they began to yell and scream at me in my house threatening to stop unloading. Almost every single kitchen item is broken. Valuable statues now broken. A $5,000 gold plated statue, which was a gift and my only reminder of a past relative is now broken. We were told that we are covered up to $42,000 in damages. It was explained to me was that they take the average weight of all your items and that's how they determine what your coverage is. Sounds like a good deal. FALSE. Another example of them misleading you using the weight of your belongings as a deterrent from understanding how it actually works. WEIGHT IS COMPLETELY IRRELEVANT. What they actually do is take each broken item individually, and reimburse you for the item at $.60 a pound. For instance, my $3,000 60 inch TV weighs roughly 50 lbs. They will reimburse me $30 for my $3,000 TV at $.60/lb. WHAT A HOAX! A VERY CORRUPT COMPANY AT ITS FINEST. They even had to change their name to continue their deception. read more

Edit: Rhino did step up and evaluate the list I provided to them and have refunded the overage and provided an additional refund for the labor that did not show up on delivery. That being said, please ensure you have a person visit your house to do an in person assessment. Original post: I would avoid these movers, the sales team is great. We really related to them. Now to the move, they showed up very professional immediately surveyed everything to be moved. We did sign up for white glove service but the information we got when paying was to put everything in boxes, so we did wind up packing it all prior to them arriving. We did make a few changes as to what we were moving but did not think it wa s that much. The quote based on the phone inventory was for 541cf. The actual movers said it was 1100 cf. as you can imagine this was a huge change in price. What do you say at the point, we already gave notice and were driving to Texas the next day, we had to move forward. So I wrote the check. They got everything with no issues and we tipped very well. After they left I noticed they dumped the empty tape rolls in the gutter. We closed on our house a week later. I called dispatch and asked for our stuff to get on the road. 5 days later I called to follow up and nothing had happened. Finally a week after that call our stuff was on the road. The driver showed up on a Sunday with no labor to help so I had to jump in and help with both the move and reassembling what they took apart because he kept breaking parts of the bed. There is other misc damage. I emailed the company and the response was to file a claim via a this party. As items were coming in I measured them, the total cf was under 500cf. Not very happy! So, if you want to take a risk with this company, be warned. read more

Horrible horrible horrible experience!! I never put a bad review about a place but this company has earn it! I used them to move back in January, and today I am still fighting a claim with them by the way I had a lost of over $1000 and they only want to pay $150 what a joke. If you have the chance don't use them, they promise things and they are nice the first time you talk to them but they broke 2 TVs they broke all my table lamps, my box springs for my beds, a bike, they lost 2 expensive frames, my cloth was all stain and more At first they told me I was going to be charged by weight and when they went to pick up my stuff they changed it to C.F and charged me an extra 1,000 not o my that but their customer services rep were horrible at retiring my calls and fixing my issues, drivers made me loose 2 days of work because they said they were delivering but never called back to tell me they were actually not!!! It was just horrible And now that I'm fighting the case they are acting like A holes!! If you can save yourself money and headaches by not using them!! (This are just some of the pictures) Ps. Don't even bother to put frágil on your box, they do not respect that! read more

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This was the worst moving experience anyone could have had! Like another reviewer before me said, I wish I could give them less than 1 star. At first, when the loading crew was taking everything, they tried to scam us. They said it would cost more because we had 19 boxes when the company itself originally said under 20 boxes would be at a set price. They claimed it would take up too much space but after going over the contract with them and then measuring it out ourselves after the boxes were in the truck, they took back what they said and agreed to the original price! Also, I had a coffee on a ledge where it would not have been in the way of them moving anything and yet they spilled it all over, did not apologize, and made ME clean it up. This was completely unprofessional and just plain rude. I also saw them drop a fragile box and they acted like nothing happened. What happened next was horrible, too! They told us the boxes would arrive in Oregon from California in less than 2 weeks. This was not the case at all. Every time we tried to call and get a better estimated delivery date they would blow us off and not call back for days! When they finally called back they kept telling us different dates. This costed my mother tons of money in air fares due to having to change her flight multiple times, each time they set the date back further. To add salt to the wound, one of the employees answering calls at the company was extremely rude and down right disrespectful to my mother every time she called. This is NOT ok. My last concern was that not all of my items got delivered and some items were broken! 2 lampshades never returned and 2 nice meaningful pictures in frames were shattered. We were told at one point that our packages got transferred onto a different truck in between stops. This might explain how the pictures broke, but it does excuse it. I am very upset about this. The unloading crew were the only people out of the entire company who did a pretty good job. All in all, this is a ridiculously horrible company and if you want a great, speedy, kind and considerate moving company, this is NOT the one you should choose. I would not and will not recommend them to anyone I know or to anyone who asks. I am very disappointed with the wasted time, money, and effort my family and I have had to endure. read more

I was very pleased with my experience with Rhino Relocation. A good friend needed to move from LA back to Texas. Due to his work schedule and other complications, I was tasked with finding the service to move him. I am very apprehensive about moving companies. I have heard many horror stories, and even experienced a few of them myself. However, my experience with Rhino Relocation was a very good one. They were attentive to my concerns, and answered all of my questions. I felt really comfortable talking with them, and I knew they were the right choice to make the multi state move with. On moving day, they were prompt and professional. The movers were very courteous and went above and beyond to help make the move as easy as possible. Once the truck was loaded, they were on the way to the new location. They arrived at the destination on schedule and the completion of the move was better than I could have hoped for. read more