**UPDATE** I would like to respond to Gabriela's dishonest comments about me.
First and foremost, NOTHING in my review was false, and I have disproved all the lies/inaccuracies from her comments, below:
1. Yes, my move date was 6/28/16. I see you failed to mention that my delivery date was 8/17/16. 6/18/16 to 8/17/16 is exactly 7 WEEKS AND 1 DAY. Please do your math first before accusing me of lying. I clearly stated in my original post that the ~7 weeks also accounted for storage time.
2. $150 + $75 = $225. $225 is in fact HUNDREDS of dollars. So yes, as I said - I truly did pay HUNDREDS more for pickup than my binding quote stated. You also incorrectly stated that my grand total was $1497. My grand total was $1647 (additional delivery charges too, but I paid those willingly because they were actually FAIR).
3. That photo was definitely taken at my home by my mom at the pickup on 6/28/16. Those are MY boxes sitting behind YOUR truck in that photo! What a ridiculous accusation!! Also, my mom did NOT ask the mover to back into a parking spot. She asked for the truck to back up to the end of the cul-de-sac shown in the photo, which is much closer to my home. THERE IS PLENTY OF ROOM behind the truck. I've also uploaded an aerial view of my property, showing where the truck was parked (red block, size and position approximate) and where the door to my home is located (yellow star). Does the distance from my door to the asphalt look like 150 ft? You be the judge. Also, as shown in my photos, your truck blocks cars no matter where it's parked in the lot, so that's not a valid excuse.
4. You also failed to mention that while yes, you did bill me for a "hideaway sofa," or rather a "SOFA, 4 CUSHION HIDE-AWAY" to be exact, you ALSO billed me extra for an additional "CHAISE LOUNGE" piece due to the "odd shapes" of my sofa when I explained the nature of my sofa to you over the phone BEFORE pickup. So like I said, you already charged ONE sofa as TWO pieces of furniture before the extra $150 "bulky" fee was demanded at pickup.
5. Please tell me - which additional items did you move for me that were not listed on the inventory sheet, and which I was not charged for? I would LOVE to know what items you are referring to. (Hint: there are NONE because you just made that up right now.)
6. I suspect the foreman pressured my mom into signing the inventory list with this "note" regarding the desk WITHOUT discussing it with me or my mom first. Had the foreman said to us that the desk would not be insured, then I would have told him NOT to move the desk at all! You said it yourself - a desk like that needed to be properly disassembled in order to be transported safely.
7. I've never dealt with a moving company that REFUSED to schedule a delivery date. I have email proof that I asked you about delivery dates multiple times BEFORE you even shipped my items. Giving customers a 5 DAY WINDOW with no exact date is unreasonable and unfair! And how could I have known that once you shipped my items, you would not allow me to select, request, or even discuss a delivery date with you? You NEVER communicated this info to me before my items were shipped, nor is this stated anywhere in the contract I signed with you. That is just plain unethical on your part. Also, let me reiterate that when I authorized you to ship my items, you told me you would call me back to discuss delivery dates, but you NEVER DID.
8. Again, I did not receive 24 hours' notice from the delivery driver before he arrived. You made it VERY inconvenient for me to schedule someone to receive the delivery, and this is after I already told you I was out of town. Also, Beefcake did NOT apologize for this at all.
9. Yes, I did file a dispute with my credit card company against you. However, I told them exactly who you are, what business we did together, and why I was filing the dispute against you. I never acted like I didn't know who you were. Also, you only tried contacting me AFTER I filed the dispute. And in fact, you failed to mention that I had contacted both you and the foreman to discuss the extra charges, and both of you shut me down and REFUSED to remove the $225 in extra charges from my bill. (By the way, I was successful in getting my $127 deposit back. I don't know why you're saying it was denied.)
9. Per instructions on the contract I signed, I did file a claim with the third party claims department, so it's highly unlikely that you are unaware of my claim.
10. I would like to point out that your sarcastic "sorry if your dining table has a scruff" remark on Yelp was the only "apology" of any form that I've EVER received from Beefcake in response to my multiple concerns/complaints. Nearly every time I've contacted you, either over the phone or via email, I never got my "issues" addressed. You either played dumb, or just disregarded my "issues." So don't pretend to be innocent.
I agree, we're all humans here - so stop treating customers like garbage!! read more