Glen went above and beyond expectations. Friendly, VERY prompt service at competitive prices. I had…read morean unusual request (odd measurements for mirrors to go around my basement windows) and he had them done the same day! Nice guy. I will be back!

I'm confused on this company's lower rating.... These guys were awesome for me!! Not only were they…read morethe cheaper option, they came to my home to replace my windshield in my car (for no extra charge and only took like 20 min) , and after a road trip to Tennessee I kept hearing a noise which ended up being my dash "kissing " the closer windshield when hitting bumps. I called them... they got me right back in and are fixing the issue no problem and no cost to me. I would HIGHLY RECOMMEND. Super nice, friendly, knowledgeable staff and better priced. Would definitely use again!!!

We had a glass chip that immediately split into two crack lines requiring a new windshield. They…read morecouldn't get one. Life happens and a year later we finally got around to making the appt. Made arrangements for rides and showed up promptly at 8am only to wait 15 mins for the doors to open. Called later to verify they were done and advised we would be there about 1/2hour later due to travel time. We arrive at 3pm only to find our car in the lot abandoned and the office closed. The guy said he wife had a Dr appt for the daughter. Ok but we called to ask it the vehicle could be picked up at 3. All the woman had to do was forewarn us and we could have come later. Bad experience. Have done an inspection of the work yet. Hoping it will be ok. This family run business seems to be full of excuses

I went in here with a broken trunk latch to get a free estimate. They took my car into the shop and…read moreroughly twenty minutes later. The gentleman comes in with my keys "we're all done". So I asked ok how much. The reply " oh their is no charge, the owner would never charge for something like that. They had to take the time to remove parts and do some welding and painting...AT NO CHARGE! I'm coming here for any future work, the honesty is refreshing. They did allow me to leave him some money to buy him lunch.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

I got to place an appointment online and they did a great job. The waiting area has a tv and fridge…read morewith water. I left and went roaming around arbor land. They put the stickers that were on my windshield again and I was told not to go through the car wash.

I had safelite auto glass, replace my windshield. They came on time and it only took an hour to…read morereplace the windshield. They left a scratch on my hood and did a lousy job of cleaning the window and left a mess all over my dashboard of whatever he scraped off. I mentioned the scratch on the hood to the installer, and he just said, was it there before. I live on a dirt road. I wash my car by hand in my driveway. At least once a week because of all the dust, I think I would have noticed the scratch, had it, been there before the installation. Not sure how to go about bringing this problem to the company. I will talk to legal counsel before anything else, is it done.

PSA: DO NOT DO REPAIR WITH GERBER COLLISION AND GLASS!!…read more They will leave your vehicle like this while they are waiting for parts and says that's standard practice. SMH So it's okay for everything to exposed to the elements ? I would give zero stars!

Professional finishes on Wildwood in Jackson, Michigan did a wonderful and awesome complete paint…read morejob on my 1961 Corvette. I will go to them again!

So I hit Deer I was supposed to take my truck in for an inspection to see how much the damage was…read more They booked me out for two weeks and two days before the appointment they called me back and said I never made an appointment with them. My insurance messed that up what they didn't know was I was on a three-way call with them when they set up the call, blatantly lying, and blaming it on my insurance and not taking ownership of their negligence. Whoever the woman is that works upfront should be fired. Simple job she can't do I highly recommend you go anywhere else but here unless of course you're all right with wasting your time and having your vehicle sit around for almost a month before being seen

Perfect place to take your car if you never want to see it again, been almost a month for some…read morecosmetic damage and hasn't even been sent to the mechanic yet, rental goes back in 7 days, I only get a MONTH rental service through my insurance.. never take anything to Gerber.

Unfortunately, my experience over the phone was disappointing. The woman answering the phone came…read moreacross as very condescending and uninterested in helping. Most of the responses were short, one-word answers, which made the interaction feel dismissive and uncomfortable. Customer service and basic courtesy go a long way, especially as the first impression of a business.

I had what I thought was an easy repair, a shaky rear view mirror. It seemed to be loose from the…read moremount. When I was at my dealership for something else, I asked them to look at it. They wanted $115 to figure it out and said they weren't even sure they could fix it, because they said the windshield had been replaced with an aftermarket one before I bought the car. I took it to Jackson Glass, and the technician literally tapped on it a couple times to secure it to the mount. It took under a minute! He didn't even charge me anything! It's amazingly rare to get customer service or kindness like that. Someone who cares enough to help someone out with tiny details, has my trust for any glass need.