We had a glass chip that immediately split into two crack lines requiring a new windshield. They…read morecouldn't get one. Life happens and a year later we finally got around to making the appt. Made arrangements for rides and showed up promptly at 8am only to wait 15 mins for the doors to open. Called later to verify they were done and advised we would be there about 1/2hour later due to travel time. We arrive at 3pm only to find our car in the lot abandoned and the office closed. The guy said he wife had a Dr appt for the daughter. Ok but we called to ask it the vehicle could be picked up at 3. All the woman had to do was forewarn us and we could have come later. Bad experience. Have done an inspection of the work yet. Hoping it will be ok. This family run business seems to be full of excuses

called to have a quote done and was scheduled for 5/6 guy said between 9-11 when I called and then…read morehere it is 2pm no call no show. that's ok another company came within 15 minutes of my call. highly do not recommend

I went in here with a broken trunk latch to get a free estimate. They took my car into the shop and…read moreroughly twenty minutes later. The gentleman comes in with my keys "we're all done". So I asked ok how much. The reply " oh their is no charge, the owner would never charge for something like that. They had to take the time to remove parts and do some welding and painting...AT NO CHARGE! I'm coming here for any future work, the honesty is refreshing. They did allow me to leave him some money to buy him lunch.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

I got to place an appointment online and they did a great job. The waiting area has a tv and fridge…read morewith water. I left and went roaming around arbor land. They put the stickers that were on my windshield again and I was told not to go through the car wash.

Unprofessional. Couldn't find my scheduled appt. Tried to make me pay more than I was quoted…read more Called me multiple times after I picked up my car, asking if I picked up my car. Then after I already paid, Renee called and said she somehow lost my credit card numbers. I went in person and a different gentleman helped me, and he was great. Found my credit card numbers somehow the other lady couldn't. The lady also said I couldn't use two coupons but their system is the one that allowed me to AND she called me the day before and told me the price I was quoted. Won't be returning. Windshield is fixed but not worth the service.

PSA: DO NOT DO REPAIR WITH GERBER COLLISION AND GLASS!!…read more They will leave your vehicle like this while they are waiting for parts and says that's standard practice. SMH So it's okay for everything to exposed to the elements ? I would give zero stars!

Professional finishes on Wildwood in Jackson, Michigan did a wonderful and awesome complete paint…read morejob on my 1961 Corvette. I will go to them again!

So I hit Deer I was supposed to take my truck in for an inspection to see how much the damage was…read more They booked me out for two weeks and two days before the appointment they called me back and said I never made an appointment with them. My insurance messed that up what they didn't know was I was on a three-way call with them when they set up the call, blatantly lying, and blaming it on my insurance and not taking ownership of their negligence. Whoever the woman is that works upfront should be fired. Simple job she can't do I highly recommend you go anywhere else but here unless of course you're all right with wasting your time and having your vehicle sit around for almost a month before being seen

Perfect place to take your car if you never want to see it again, been almost a month for some…read morecosmetic damage and hasn't even been sent to the mechanic yet, rental goes back in 7 days, I only get a MONTH rental service through my insurance.. never take anything to Gerber.