Very Disappointed - Be Cautious with Ultimate Auto Repair in Jackson, MI…read more I'm extremely unhappy with the service I received from Ultimate Auto Repair in Jackson, MI. I brought my SUV in for repairs, and the whole experience was frustrating from start to finish. First of all, they kept my vehicle for an entire month, which is way too long for the type of repairs that were supposed to be done. During that time, communication was very poor. I had to constantly reach out just to get updates, and I was often left in the dark about what was going on with my car. They also made me feel pressured into approving repairs that I wasn't fully sure about. While my warranty covered some (or most) of the cost, it still felt like I was being pushed to spend more money than necessary. It didn't feel like they were working in my best interest--more like they were trying to get as much money out of the situation as possible. When I finally got my SUV back after a month, I immediately noticed that a personal item I always keep in the car was missing. I know for a fact it was there when I dropped it off. It's incredibly disappointing to feel like you can't even trust the place you're paying a lot of money to. I spent a lot--a lot--on this repair, and to be treated like this just doesn't feel fair. I usually try to give businesses the benefit of the doubt, but this experience left a really bad taste in my mouth. I can't recommend this shop to anyone, and I suggest looking elsewhere if you want honest, timely, and respectful service.

They always get us right in and begin work as soon as they can. The staff is knowledgeable and…read morefriendly. The business is clean and sanitary. Only place my wife and I take our cars, from oil Changes to the big stuff. 10/10 recommended.

Got my car towed in and worked on at Jimmie's. Their drivers and mechanics are great!read more

I needed to get my Excursion checked out before taking it on a long road trip to southwest Florida…read more I talked to Paul in their service department and he said they would work it in. I flooded it trying to start it in the 15-degree weather, called them back and they sent a truck right over for a jump start. I drove to their Michigan Ave shop and left it there a few hours. They checked everything out, got it road ready and had me on my way. Their crew is super helpful and professional. They've won my business from now on!

Met Corey through mutual friends and visited the body shop several times before taking my personal…read morecar there (I tore up the painted bumper cover pretty bad). I got a price from Corey and I told him to being the work. He came in under budget fixed a few other small things and had an exact paint match. My car looks new again and he did this while I waited (the install). Because he finished after hours and it was dark he called in the AM to see how I thought it looked (which was still amazing). There are very few good places left who care enough for a call back to make sure your happy with the product and this is one. Albion Auto Body Plus excepts all forms of payment.

Had my dads truck for two years and ruined it,cab and bed two different colors and finishes,big run…read morein the hood, embarrassing and disgusting every time I get it out,basically held it for ransom when I came to get it,should have questioned even had license and insurance,complete abortion,truck is having to be totally repainted

We've brought our cars here since moving to Manchester, and have always had great service. They're…read morevery accommodating, work quickly, and haven't ever tried to overcharge us or add on unnecessary services as I've heard some mechanics do. A great place to do business.

They mostly just want to work on easy jobs that are expensive. They told me to take my car…read moresomewhere else that "specializes" in exhaust work. Ended up doing it myself at home. Not at all helpful, wasted my time, won't go back

Referred by a friend. I did not want to go the the Car Dealer and this…read morewas a much better experience. Excellent service & staff. I will definitely be back!

This establishment kept my husband's car for 3.5 weeks finding more and more repairs "needed" then…read morefinished it and demanded payment immediately even though our agreed upon cap was exceeded by $2600. Have a fat bank account, rental car, and don't be a black woman and try to talk to them because they won't listen to you. I tried to show them the funds would be distributed to pick up our vehicle and not only did they NOT want to see it, the guy walked away and the service representative backed him up saying that I didn't give him a chance to speak? How does showing a cell phone require me prohibiting anyone from speaking at any time? It doesn't. And when he called me ma'am, I said my preferred title is Dr and it was not respected; he rolled his eyes. If my preferred pronouns were they, I suspect that wouldn't be respected either. Both disrespectful and prejudicial. Cherry on top--I called back and they refused my call or blocked my number. Super duper professional. If I were you--take your car to the BMW dealer. You'll be treated more respectfully even if you pay more. It would be worth it rather than feeling like a stupid little black girl who doesn't know anything about cars. Do better.

Lovely customer service, ask them to get the car looking brand new and they did. Good pricing not…read moretoo expensive. Going to be getting the job done from them from now on.

Absolutely AMAZING experience! I was visiting from up north (where I live) and had a sudden major…read moreissue with my truck. I called Tamrox 10 minutes before they closed on a Friday and they quickly arranged to help me, and also allowed me to use one of their loaner cars immediately and at no extra charge. Within just a business day or two the problem was fixed and I was on my way. The people were extremely friendly and down to earth, and the service was quick. I'll definitely be coming back here and recommending Tamrox to everyone I know. They really saved me when I was in a tight spot and I am grateful.

Took our vehicle in for a lack of acceleration and a check engine light. The only reason we took…read moreour vehicle in to Tamrox was because they offered a loaner vehicle. Otherwise we would've went to our regular trusted mechanic. They did a full inspection and we were told everything they found wrong with our vehicle. Then they discussed cost to repair said items. We were told changing the 3 coil packs on the back of the engine, and new spark plugs would fix the acceleration issue, they never made any mention that there may be a possibility that this wouldn't fix the issue. Which of course was the case, as the problem still exists today. For $3500 they replaced a rear wheel bearing, 3 coil packs and plugs, and a rear knuckle assembly. The very same day we got the vehicle back the rear wheel was squeaking horribly loud. Well apparently they put our brakes back together wrong so we had to go back and have that redone. Then they checked to see why the check engine light came back on and why it was still lacking acceleration. We were then told it would be another $3500 to replace the catalytic converter and 2 of 4 O2 sensors. Mind you the vehicle is a 2014 Explorer with over 200k miles on it. Had we known the first $3500 might not fix our issue, and we might have to spend another $3500 and it still might not be fixed. We surely would've sold the car as is to a mechanic, or scrapped it. In good condition the vehicle is only worth $6-7k. For comparison sake I asked my regular trusted mechanic what they would've charged for what was done, and it was substantially less. So much so that we could've just got a rental car and still would've had money left over, and I guarantee they would've properly diagnosed the vehicle and fixed it right the first time. You live and you learn, take it from me you don't want to go here, they like to throw parts at the problem, and they don't properly communicate that their idea for a "fix" might not be correct one. Aside from that they are ridiculously over priced compared to their competitors.

Unfortunately, my experience over the phone was disappointing. The woman answering the phone came…read moreacross as very condescending and uninterested in helping. Most of the responses were short, one-word answers, which made the interaction feel dismissive and uncomfortable. Customer service and basic courtesy go a long way, especially as the first impression of a business.

I had what I thought was an easy repair, a shaky rear view mirror. It seemed to be loose from the…read moremount. When I was at my dealership for something else, I asked them to look at it. They wanted $115 to figure it out and said they weren't even sure they could fix it, because they said the windshield had been replaced with an aftermarket one before I bought the car. I took it to Jackson Glass, and the technician literally tapped on it a couple times to secure it to the mount. It took under a minute! He didn't even charge me anything! It's amazingly rare to get customer service or kindness like that. Someone who cares enough to help someone out with tiny details, has my trust for any glass need.