TLDR: 1-VERY POOR COMMUNICATION-while total price reasonable…read morethey totally incorrectly quoted price 2-HAD CAR WAY TOO LONG FOR A 1 HOUR SERVICE-3 days 3-DID NOT DO INITIAL SERVICE REQUESTED-did rear instead of front differential 4-Overfilled fluid-required service at other shop 5-Front desk person not helpful, manager condescending even though I have plenty of mechanic experience Called to have front (and if necessary rear) differential fluid change on kid's AWD car due to front axle binding while making turns. We were quoted $160 for this service by phone and text. LJ at front desk accepted car, we did not hear from them for more than 24 hours. Daughter received text stating cost would be $250 including a "diagnosis fee", and she declined to sign (I had diagnosed the problem). On phone they then said they only changed REAR differential fluid (NOT what we asked for or were quoted) and front problem persisted-we were polite during this time. We were then quoted additional $200 for front diff service. We went to store, LJ was at computer and said "It will be a minute" while we waited.... After 2 minutes he finally looked up and engaged with my daughter, then went to get manager. Manager mostly pleasant but only addressed me (owner daughter standing right there) and was condescending when I asked specifics regarding the work to be done stating "you let me handle the mechanics of the car". They finally did the front diff/transmission fluid change at a "discount" of $150 after having car for 3 days! Checked and they overfilled fluid by at least 1 quart. Had front diff serviced again at another shop.

I went to this place as my brakes were squeaking a bit. Turns out there's nothing wrong. Most other…read moreplaces would have needlessly replaced or pretend to replace the pads. There are still honest people and I will come back here for service.

Took the car in to get the muffler and exhaust replaced . And they had to lift up the car to do…read morethat and they never told us that the frame was rusted. And they had to see it when they had it up in the air . They replace the muffler and exhaust which they never should have . They should have told us that the frame was bad at that point . Disgusted they even check checked out our brakes front and rear and said they were bad and they were not . The only thing they were right on is they said a wheel bearing was bad and one was that was the only thing

I have been going to this shop for more than 20 years, always had a great experience. I was a…read morelittle apprehensive this time as I found a new owner but I thought a new owner would not make a difference. I was very wrong! I asked them to replace brakes in our Lexus Nx200t. They charged me to replace both brake pads and rotors, front and back. The brakes were functioning normally but the car started making a squeaking sound whenever I was turning right. They agreed to look into it but I had to take it back twice; the first time they sent me back although they told me to come on a Monday morning. After the second visit, they said that my wheel bearings needed replacement and the squeaking sound had nothing to do with the brake job. I argued that the sound came only during turning sharply, but they were dismissive. I took my car to Doc's automotive, and they were surprised that the brakes had not been greased. Doc's Automotive fixed the noise but I had to pay a good amount of money, which included three hours of labor. I need to mention that the Lexus came with a lock for lug nuts and they used unnecessarily high torque to shear the lock and lug nuts in the front wheels. Doc's automotive said that the back ones were crushed and new wheel lug studs had to be put in. I will never go back to this store again.

Keith and his team got me in and out today with a great fix. Give these guys a chance, you won't be…read moredisappointed. Shop local!!

Dexter Hill and his helper Anthony are amazing. They KNOW how to solve problems and CARE about…read moretheir customers. I needed brake work help and they were a huge relief. I can not recommend a place and people more than Dexter and Hill's Auto Service in Eaton Rapids, MI

I literally can't say enough good about the staff at this business. I had to take my car in for…read morerepairs after my car was showered with debris on the highway from a garbage truck, so there were a little dents all over it. My 2019 Prius is literally an extension of myself, and I'm not super finicky, but I plan to keep it for many more years so I wanted it repaired before it rusted. They were so kind and informative through the whole process, from the time I took it in for an estimate, until I picked it up looking flashier than it was when I brought it in. Extra special shout outs to JC at the counter, Kevin, and Jonathan Barnes. This was my first time, dealing with this kind of repair with insurance and collision, and they handled all of it, from communicating with the insurance company, to keeping me informed of the progress, to making sure my car was shiny and beautiful for me upon pick up. The level of care and ownership these people took in their work was positively heartwarming. Whatever they are making, it's not enough. As some of these yelp reviews can attest to, these people are clearly the target of a lot of unnecessary abuse, but they were nothing but the penultimate professionals whenever I was there. They will have my business forever.

Long story. Terrible customer service. I've never been so enraged at a business. My insurance sent…read moreme here after a crash. The shop did not disclose that damage had been done to the muffler because the insurance would pay for the muffler but not the pipe. But they didn't offer the option to pay for the pipe myself until I drove the "all fixed" car for three days and realized something was wrong with the muffler. Everything went downhill from there, with a whole day wasted when they were supposed to fix the muffler but didn't get the parts to do it. The staff was surly and would not use my correct name. The manager argued with me about my experience when I complained and tried to gaslight me about what happened. Don't go here!

This is the Best oil change establishment I've been to. The staff was professional and friendly…read more Detail oriented. 18 point checklist. Prices are in line with competitors. Did not try to sell any additional services or products. I will be going back. Try them out, you will not be disappointed. Thank you Joe, Zander and Devin for your great service!!

The guys working here are super nice. And the prices are awesome. Oil change, wash and interior…read morevacuum with windows for under $40!

Jim was so helpful and took care of my Jeep needs quickly and reasonably priced. 5 star service all…read morethe way!! Thansks

I took in my 1968 Firebird they charged me $235 to "check it out", They ruined my brand new $1100…read morepower steering system. It's now leaking I would not recommend the shop.

Top notch work, fair prices and they will NEVER steer you…read moretowards things your vehicle does not need. highly recommended

Rapids Auto Service is freaking awesome! Jake really gives a damn about customer service and takes…read morecare of his customers. His prices are fair and he does excellent work. He doesn't believe in charging people for things that they don't need just to make an extra few dollars now. I'm definitely a customer for life!

July 1, 2026 Craig's…read moreCollision Center 2045 Depot St. Holt, Michigan 48842 To: Craig & His Team I would like to express my sincere appreciation and highest recommendation for the outstanding service I received from your team. After my vehicle was stolen, it was recovered the next day by the Kent County Sheriff's Department near Rockford, Michigan. The damage was extensive, including the steering column, dashboard, windshield, and much of the interior. I honestly wondered if it would ever look the same again. Once it arrived at Craig's Collision in Holt, your staff treated me with professionalism and courtesy. You worked directly with my insurance company, kept me informed throughout the repairs, and made a very stressful experience much easier to manage. When I picked up my vehicle, I was truly amazed. The workmanship was exceptional, both the interior and exterior looked like new, and it was hard to believe it was the same vehicle. Your attentions to detail in your work were evident throughout. Looking back, having my vehicle towed the additional 80 miles to Craig's Collision was one of the best decisions I could have made. Every extra mile was worthwhile. I would make the same decision again without hesitation. Thank you for restoring not only my vehicle but also my confidence that businesses like yours still take great pride in serving their customers. I would gladly recommend Craig's Collision to anyone in need of quality vehicle repairs. With sincere gratitude, Michael Haley Holt, Michigan

I took my Buick to this body shop after being rear ended. They fixed it, but my trunk leaked. $…read more3500.00 dollars later I took it back 4 times. They said there it's fixed. Well the trunk leak is gone but now my tail lights leak. They were not real nice after the returns so I didn't take it back again . Guess that's another cost to me . Definitely don't go there . Sincerely disappointed J McCrumb