I'm confused on this company's lower rating.... These guys were awesome for me!! Not only were they…read morethe cheaper option, they came to my home to replace my windshield in my car (for no extra charge and only took like 20 min) , and after a road trip to Tennessee I kept hearing a noise which ended up being my dash "kissing " the closer windshield when hitting bumps. I called them... they got me right back in and are fixing the issue no problem and no cost to me. I would HIGHLY RECOMMEND. Super nice, friendly, knowledgeable staff and better priced. Would definitely use again!!!

We had a glass chip that immediately split into two crack lines requiring a new windshield. They…read morecouldn't get one. Life happens and a year later we finally got around to making the appt. Made arrangements for rides and showed up promptly at 8am only to wait 15 mins for the doors to open. Called later to verify they were done and advised we would be there about 1/2hour later due to travel time. We arrive at 3pm only to find our car in the lot abandoned and the office closed. The guy said he wife had a Dr appt for the daughter. Ok but we called to ask it the vehicle could be picked up at 3. All the woman had to do was forewarn us and we could have come later. Bad experience. Have done an inspection of the work yet. Hoping it will be ok. This family run business seems to be full of excuses

I went in here with a broken trunk latch to get a free estimate. They took my car into the shop and…read moreroughly twenty minutes later. The gentleman comes in with my keys "we're all done". So I asked ok how much. The reply " oh their is no charge, the owner would never charge for something like that. They had to take the time to remove parts and do some welding and painting...AT NO CHARGE! I'm coming here for any future work, the honesty is refreshing. They did allow me to leave him some money to buy him lunch.

From the owner: Minimal Disruption To Your Life. A Dedication To Outstanding Customer Service. Flawless Repair…read moreQuality - Guaranteed For A Lifetime (for as long as you own your vehicle). At every Gerber location our helpful collision pros can handle every detail of your repair and strive to get you back on the road as quickly as possible, confident your car looks and performs like it did before the accident. One of the fastest cycle times in the industry means you get your car back sooner! We'll deal with the headaches of insurance paperwork processing. We'll arrange for a rental vehicle to be ready when you drop off your vehicle for repair. Our twice-weekly update phone calls ensure that you'll always know exactly what's going on with your vehicle. If you prefer email or text, we'll provide your updates that way. Interest Free Financing Options: Need your vehicle fixed now but don't have the money available to pay for repairs? Gerber can help by offering 6 month interest free financing. Collision Repair: Services include auto body & bumper repair, scratch & dent removal, frame straightening, paint repair, & paintless dent removal. Our skilled technicians repair all vehicle models and all repairs include a Nationwide Lifetime Warranty. With over 80 years of experience, we are your full service auto body shop. Auto Glass Repair/Windshield Replacement: Our services include windshield replacement, chip and crack repair. Mobile service is provided at no charge.

Needed to get my windshield replaced. These guys were beyond amazing! Came to me to replace my…read morewindshield. Unfortunately there was an issue with the first windshield. They replaced it no hassles and made everything right. Would highly recommend to anyone requiring a new windshield. Very quick and very professional!

Best service I have ever recieved and they came to ME! Super friendly and fast and you dont have to…read morebe without your vehicle for a day. All service was done in MY driveway in under an hour. The tech was extremely friendly and informative. GREAT company!

Well, whoever is the Regional Sales Director for Belle Tire that thought it was a good idea to move…read moreJason L to another location, has lost a VERY loyal and valuable customer. Jason was GREAT to work with as he did everything in his power to make sure I as a customer had a great experience. Not sure who you are moving in to replace him, but those shoes ARE BIG to fill....good luck....I will be going elsewhere.

I visited Belle Tire tonight Corey was extremely helpful…read morewhen I stopped him in the parking lot for help I would recommend him and Belle Tire!

Unfortunately, my experience over the phone was disappointing. The woman answering the phone came…read moreacross as very condescending and uninterested in helping. Most of the responses were short, one-word answers, which made the interaction feel dismissive and uncomfortable. Customer service and basic courtesy go a long way, especially as the first impression of a business.

I had what I thought was an easy repair, a shaky rear view mirror. It seemed to be loose from the…read moremount. When I was at my dealership for something else, I asked them to look at it. They wanted $115 to figure it out and said they weren't even sure they could fix it, because they said the windshield had been replaced with an aftermarket one before I bought the car. I took it to Jackson Glass, and the technician literally tapped on it a couple times to secure it to the mount. It took under a minute! He didn't even charge me anything! It's amazingly rare to get customer service or kindness like that. Someone who cares enough to help someone out with tiny details, has my trust for any glass need.

PSA: DO NOT DO REPAIR WITH GERBER COLLISION AND GLASS!!…read more They will leave your vehicle like this while they are waiting for parts and says that's standard practice. SMH So it's okay for everything to exposed to the elements ? I would give zero stars!

Professional finishes on Wildwood in Jackson, Michigan did a wonderful and awesome complete paint…read morejob on my 1961 Corvette. I will go to them again!

Horrible shop. They kept telling me they would have my car done next week. It has now been 2…read moremonths. I called in every week just to hear "next week" again and again. Called my insurance and canceled the whole thing with this shop and instead went to another shop and he got it fixed in 3 days. Very untrustworthy shop. Avoid at all costs!

Let's be honest there are a ton of body shops to take your car to. But how many have been owned…read moreand operated by the same guy as Mackey's. Al Mackey is an honest and terrific guy. He only hires skilled automotive craftsman that can make your car look better than it did before whatever unfortunate mishap it was involved in. I have personally seen Al argue and win with the insurance company on how they wanted to not pay to get something right and Al wins. If you don't care how your car looks or if it rusts out 1 year later because some guy just learned how to paint did your repair then take it to one of the 30 other body shops. If you care about getting your car back and having the right work done and the repairs lasting then call Al or stop by for an estimate. I hope to not get in an accident but if I do there is no question I'll be on mechanic street at Mackey's

I got to place an appointment online and they did a great job. The waiting area has a tv and fridge…read morewith water. I left and went roaming around arbor land. They put the stickers that were on my windshield again and I was told not to go through the car wash.

I had safelite auto glass, replace my windshield. They came on time and it only took an hour to…read morereplace the windshield. They left a scratch on my hood and did a lousy job of cleaning the window and left a mess all over my dashboard of whatever he scraped off. I mentioned the scratch on the hood to the installer, and he just said, was it there before. I live on a dirt road. I wash my car by hand in my driveway. At least once a week because of all the dust, I think I would have noticed the scratch, had it, been there before the installation. Not sure how to go about bringing this problem to the company. I will talk to legal counsel before anything else, is it done.