Beware of Shady Pricing Practices and Unkept Promises…read more I really tried to give this business the benefit of the doubt, but unfortunately, my experience turned out to be disappointing, misleading, and ultimately a waste of time and money. I initially discovered them through a Groupon promotion. To my surprise, I was charged for multiple Groupons I couldn't even use. Although they acknowledged the error and eventually refunded me, it took several months to receive the money back. That should have been my first red flag, but I chose to move forward anyway. My first laser hair removal treatment was actually great. The technician was professional, and the results were solid. I was told that if I signed up for a membership, I'd save money over time and get consistent coverage on the areas we discussed. Based on that oral agreement, I signed up. Then things started to unravel. When I returned for subsequent treatments, I noticed inconsistencies in the pricing. Areas that were supposed to be included at a certain rate were suddenly being charged differently. When I brought this up, the justification I was given was baffling. First, I was told that their pricing was still lower than other places (irrelevant if you're charging more than what was agreed). Second, I was informed that a former employee named "Jennifer" had quoted people incorrectly. But that's not my responsibility as a customer--and they never sent out any notice, nor did they offer a chance to opt out of the membership or adjust it based on the updated policies. To make matters worse, their pricing structure is deliberately confusing and feels like a money grab. For example, "upper leg" doesn't mean what you think it does. Apparently, different parts of the upper leg are billed separately. A bikini area is different from a Brazilian, and a Brazilian somehow doesn't include the backside unless you pay extra. What's next--charging separately for your left and right knee? When I finally said I didn't want to continue the service and mentioned I'd be leaving reviews to share my experience, the technician actually threatened me for saying so. Instead of taking responsibility or showing any concern for how they treat clients, they responded with intimidation. That says a lot about how they operate. This kind of nickel-and-diming, coupled with threatening behavior when held accountable, is completely unacceptable. It shows a lack of transparency, professionalism, and integrity. If an employee misquoted people, that's on the business to correct--fairly and openly--not to quietly change policies and expect customers to go along with it. At best, this place is disorganized. At worst, they're knowingly engaging in bait-and-switch tactics to squeeze more money out of unsuspecting clients--and then threatening them when they speak up. I strongly recommend looking elsewhere for your services. There are plenty of reputable places that don't play games with pricing or bully customers who ask questions.

Love this place! They offer so many great services and every member of the team is so helpful,…read moreinformative, and kind. And the laser hair removal works!!! YAY! Only three sessions in, and I'm already seeing great results. Highly recommend Laserderm Medspa!

The studio is very clean and nicely decorated. (I love their squirrel door stop) My partner was…read moreable to come back with me and keep me company. I came in for a hydration pack, and was practically able to walk-in then receive service. I called ahead to confirm that they had availability first, and was lucky that they did. They offer a variety of services and have the space to do so with privacy for each client. We were offered a beverage as well, which was an extra added kindness. Prices are very reasonable, and everyone was incredibly kind.

I was looking into getting a microneedling treatment and Kaley was recommended to me from a friend…read more Set up consultation with her and it was great! We talked about my skin concerns, and what my skin goals were, and we both decided microneedling would work great for me! The treatment itself was painless after some numbing cream was applied. Kaley and Jessica were both kind and helpful, and the space felt very clean and comfortable. Would recommend to anyone looking for a wonderful med spa experience!!

Called them many times last Friday, goes straight to voicemail. Left my info hoping they'd call…read moreback. It's already Tuesday and I didn't get a call back. I guess they aren't interested in new clients. Their massage services are suspended, their website says as of last week.

Went for Spa day with my 12 yo daughter for my birthday. They had a single rom with 2 stations set…read moreup for us to have an entire spa day together. We both enjoyed all the services and the staff was so nice. We will always make this our go-to for spa day.

I had a great experience at Melrose Aesthetics and would go back to any of these providers. I have…read morebeen going here for 4 years and have never had a bad result. I know that they like to keep results very natural and go for a less is more approach which I really appreciate :)

Great vibe, adorable location. My injector took the time to really listen to my concerns, explain…read moreall my options, and walk me through the process step by step. She even calculated the cost and discussed my budget. I was nervous about looking "overdone," but she gave me the most natural, refreshed look -- just what I was hoping for! What really impressed me was the follow-up care. They checked in the next day to see how I was feeling and made sure I was happy with my results. I've never had such wonderful aftercare! If you want a personal, natural approach to your aesthetics treatment, this is the place for you!!

Elisha is the best. She is professional and knowledgeable. I brought my sister to see her for…read moreHigh-frequecy on her face and she did an amazing job. I would highly recommend all of her services.

I love this place!!!! Great staff... very friendly and knowledgeable! I can't believe I had instant…read moreresults after my treatment. Looking forward to seeing my final results!

ZERO STARS!! Nothing but a very expensive nightmare with the Biote Hormone Pellet Therapy! These…read morepeople are listed on the Biote site as certified to do pellet therapy, but you would never know that. I went in for a consultation and was excited to give it a try. $350 for pellets insertion $140 for blood work. They convinced both my husband and I the treatment could help him as well. They NEVER told us the price is twice the amount for men's treatment until after insertion and we paid. So $700 for my husbands treatment was a shock. They also LOST the first blood work they drew from my husband. LOST IT! He ofcourse had to redo it. My pellets were non effective weeks after insertion so they had me back in for a "boost". They brought in a "specialist" to go over why it wasn't working for me. She saw they never gave me the correct dose. Surprise. 2nd round went better. My poor husband had nothing trouble with this place and the pellets. It's been a true nightmare for him. After "loosing" his first blood work (the lady that drew the blood no longer works there....no shock), they finally served the pellets. Weeks after insertion he felt worse. Fatigue, minor memory loss, etc. They finally agreed to draw bold again and attempt a "boost". Weeks pass again and no change. They said to go to our family doctor. Found out he was given too much estrogen!!! So we had to get an RX to help that. More weeks pass and he is now experiencing pain in the area of insertion. They said could be scar tissue or something else and to again "go see our Dr". Well I noticed a round white bump in the area he said was painful. Looked like liquid to come out so I got a needle to put a tiny piercing to release liquid. NOPE!! A PELLET POPPED OUT!!! It obviously was not inserted into the fat area, but on top of a muscle! He called to speak to someone at Ritz and give pics. He said it's been a nightmare, never worked, pellet did not dissolve, and we would like a refund. A few days later they call back to say "sorry. Nothing we can do. No refunds". IT DID NOT DISSOLVE therefore it could not work!!! Now he has a permanent hole on his buttock from the mess they made. PLEASE SAVE YOUR MONEY and find a reputable, trained Biote professional. They may be good for facials BUT NOT hormone therapy!! Poor customer service. We had to constantly track them down for help. HORRIBLE. Pics are attached. UPDATE **DO NOT GO TO RITZ FOR BIOTE PELLET THERAPY!!** as of yesterday, 8/12/18 my husband was still not feeling well after the ordeal at Ritz and their incompetence with Biote Pellet insertion. As per my previous post, a pellet popped out after causing a good deal of pain. Well yet another pellet has come to the surface and "popped out". My husband said it is not only painful, but causes headache & nausea. He called Ritz to tell them this happened again. Carla, who apparently is in charge, again said there is nothing they can or will do. He asked for a partial refund at least since obviously the pellets did not dissolve. Carla refused. I am attaching the newest pics. If you are considering pellet therapy, please save your money and go anywhere else. Tomorrow I will be reporting Ritz to the BBB as well as detailing my husbands experience to the Biote Corporation. Ritz should not be doing this on anyone.

This is the first negative review I have ever shared for anything…read more I did the hormone therapy twice, and it didn't work at all. I'd had it done previously at another spa for several years, and it worked perfectly. I also had the threading done on my lips, and the threading came out within a month. I went back later so they could see it didn't work, and they said I should have come back sooner. But when I did go, they visibly could see there was no difference in my lips from prior pictures. The customer service used to be great, but now, it is terrible. I don't recommend the spa for either of these treatments, and they definitely get a zero on customer service.

I purchased a Groupon for two services. One service was completed, and the second was originally…read morescheduled for last week. The office made a scheduling mistake, so we rescheduled for tomorrow. A few days before my appointment, I received a text saying I would now need to pay an additional $50 "health assessment" fee due to a new Tennessee state law. I looked into it myself and could not find any law specifically requiring this fee. More importantly, this charge is not disclosed anywhere on Groupon or on their website -- even now, after supposedly being "required." New clients are essentially being blindsided with an extra mandatory fee after booking. When I questioned it over text, I requested a phone call for clarification. The manager called me with an immediate attitude, saying, "You asked me to call you," and the conversation only got worse from there. Instead of professionally explaining the situation, I was told my choices were to pay the fee, choose a lesser-value service, or cancel. Every concern I raised was dismissed with "I'm not arguing with you." Very disappointing experience overall. Hidden fees and rude customer service are not okay, especially when customers purchase services expecting transparent pricing upfront. I will not be returning.

I just had a great facial with a micro dermabrasion and chemical peel with Schaeffer. I was a…read morelittle nervous due to some of the reviews but had a wonderful experience. I was told upfront about the 48 hour cancellation policy. but there was no issues with that. I also used a Groupon and there were no issues with that. I got exactly what I paid for. I was offered one of their monthly specials and I declined and there was no issues and no pressure. I would definitely go back and I would love to see you Schaeffer again! This was a great experience and my skin is glowing!

This is a wonderful ozone sauna owned and operated by a local, Brooke! She is incredibly welcoming…read moreand knowledgeable. Each session is set at a custom temperature based on your needs, and staff regularly checks in on you during your session. You can also watch shows while sweating out those toxins! They offer reasonably priced packages. I was skeptical at first - I am not a fan of regular saunas since the steam makes breathing uncomfortable. However, your head is kept outside of the "pod" allowing you to breathe easy while still opening your pores to release toxins and absorb ozone. They are very inclusive, also offering different sized pods for different sized humans. Highly recommend for anyone looking to support their body's natural healing abilities. This process will eliminate toxins, improve circulation, reduce inflammation, aid muscle recovery and boost your immune system. Looking forward to coming back soon.

This wellness studio is in a great spot that feels safe and private. We were met with a clean…read moreatmosphere and friendly staff who answered all of our questions about Ozone Sauna therapy. Which is a MUST TRY. I unplugged for 30 minutes in an egg pod and felt the toxins melt out of my body.